Complaining Brings Results!

by Chris Bjorklund

A few months back, I told you about how frustrated I was when I had to wait nearly 90 minutes for a routine blood test. One lab tech attempted to provide service to a room full of people. I complained to corporate headquarters, pointing out that it was both a customer service AND a safety issue, not having enough staff on-hand. They responded quickly saying they were working on making improvements to that location. I promised to report back to you on whether they did.

Last week, I returned for another routine lab test. This time I’m happy to report that I had an entirely different experience. I had not one, but THREE people all pitching in to register me and draw blood. The mood in the waiting room and lab was upbeat. In fact, when I informed the tech that I had complained after my last visit (I told her I was going to), she thanked me. I’m sure she is as happy as I am with the positive changes.