<div class="article-entry"><p>I wanted three estimates for new kitchen countertops. I knew the dimensions, the color and the type of material I wanted. Should have been an easy process, right?</p><p>For the first estimate, I made an appointment with a specific salesman at the showroom. I waited 30 minutes while he was with another client, but when I wasn’t even acknowledged I walked out the door.</p><p>I faxed the second estimate request as a different salesman at a different store advised. Several days have gone by and I am still waiting for a response.</p><p>The third company stood out because they’re right on top of things. I faxed the information; the lead estimator called for more clarification on the backsplash, and promised an estimate within 24 hours.</p><p>How you’re treated from the very beginning of a transaction is a pretty good indication of how the company will handle the install and follow-up service. Even if their price is a bit higher, it will be worth it knowing how much hustle they have and how responsive they are from the get-go.</p><div class="og_rss_groups"></div></div>

A Tale of Three Estimates | Diamond Certified

Chris Bjorklund

<p>I wanted three estimates for new kitchen countertops. I knew the dimensions, the color and the type of material I wanted. Should have been an easy process, right?</p>
<p>For the first estimate, I made an appointment with a specific salesman at the showroom. I waited 30 minutes while he was with another client, but when I wasn’t even acknowledged I walked out the door.</p>
<p>I faxed the second estimate request as a different salesman at a different store advised. Several days have gone by and I am still waiting for a response.</p>
<p>The third company stood out because they’re right on top of things. I faxed the information; the lead estimator called for more clarification on the backsplash, and promised an estimate within 24 hours.</p>
<p>How you’re treated from the very beginning of a transaction is a pretty good indication of how the company will handle the install and follow-up service. Even if their price is a bit higher, it will be worth it knowing how much hustle they have and how responsive they are from the get-go.</p>
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A Tale of Three Estimates

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I wanted three estimates for new kitchen countertops. I knew the dimensions, the color and the type of material I wanted. Should have been an easy process, right?For the first estimate, I made an appointment with a specific salesman at the showroom. I waited 30 minutes while he was with another client, but when I wasn’t even acknowledged I walked out the door.I faxed the second estimate request as a different salesman at a different store advised. Several days have gone by and I am still waiting

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