A Surprise Question
<p>You don’t hear this too often. “What could I have done differently, if anything, to win your business?”</p> <p>The owner of a kitchen cabinet showroom sincerely wanted to know why I had purchased cabinets elsewhere. I had visited there weeks before while putting together a <a href="https://www.diamondcertified.org/5-considerations-for-remodeling-your-kitchen/" target="_self">plan for my kitchen</a>. I returned to his store to buy countertops because he was knowledgeable and friendly, <em>and</em> not pushy. I wanted to give him at least some of my business.</p> <p>I explained that my contractor and I had decided to go with <a href="https://www.diamondcertified.org/custom-cabinetry-is-it-right-for-you/" target="_self">custom cabinets</a> instead, for a variety of reasons. He told me that asking that question repeatedly and listening to customers’ answers helped him improve his service.</p> <p>And that’s why he’s a successful local business owner.</p> <p><a href="https://www.diamondcertified.org/" target="_self">Use Diamond Certified Resource to find top rated companies.</a></p> <p><strong>Related Articles</strong><br><a href="https://www.diamondcertified.org/Guide/Savvy-Consumer/" target="_self">Your Guide to Being a Savvy Consumer</a><br><a href="https://www.diamondcertified.org/find-expert-advice/" target="_self">Get Expert Advice From Owners of Top Rated Local Companies</a><br><a href="https://www.diamondcertified.org/membership/" target="_self">Become a Diamond Certified Preferred Member (Always Free)</a> </p>
