San Mateo – Decks & Patios

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932 Willow Glen Way
San Jose, CA 95125
(408) 315-5388

Serving San Mateo and Santa Clara counties including Redwood City, South San Francisco, Daly City, San Jose, Sunnyvale and Mountain View.

Services include Arbors, Design and Build, Exterior Carpentry, Redwood and Ipe Wood Decks, Retaining Walls, Trellises and Patio Overhangs, Trex and TimberTech Synthetic Decks. Brands include Azek, TimberTech, Trex.
License 450459 |
Map of these Diamond Certified companies
Cities: Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Menlo Park, Millbrae, Pacifica, Portola Valley, Redwood City, San Bruno, San Carlos, South San Francisco, Woodside
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Researched Articles
Why Trust Diamond Certified Deck and Patio Contractors Rated Highest in Quality?

Photo: M&M Builders (2012)

You are the customer. If your goal is to choose a deck and patio contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified patio and deck company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated patio and deck contractor and is unparalleled

You are the customer. If your goal is to choose a deck and patio contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified patio and deck company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated patio and deck contractor and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
Finding a San Mateo County Deck and Patio Contractor You Trust
Photo: M&M Builders (2012)

Are you looking for a place to relax and entertain and you have the perfect spot outdoors for a new deck or patio? Today, more and more are creating their own retreat by using a San Mateo County deck and patio contractor to build a new deck or patio.

There are many choices available. Deck and patio materials come in a variety of colors and styles, so you can choose the ones that best fit your taste and your budget. Choosing a deck or patio to blend with your home's style is also important....

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Are you looking for a place to relax and entertain and you have the perfect spot outdoors for a new deck or patio? Today, more and more are creating their own retreat by using a San Mateo County deck and patio contractor to build a new deck or patio.

There are many choices available. Deck and patio materials come in a variety of colors and styles, so you can choose the ones that best fit your taste and your budget. Choosing a deck or patio to blend with your home's style is also important.

Many San Mateo County deck and patio contractors offer deck design services or patio designs, and will design your deck or patio just the way you want it by including the exact features you are looking for. They have helped many homeowners design creative outdoor areas and they can help you through the process. They will consider the size of your outdoor space and how it fits with your home along with which colors to choose and the location. The end result will be the perfect deck for you.

You need to know that you are hiring true professionals who will give you the high-quality results and good customer service that you want. That is why research is so important. Research will allow you to find and hire the best deck and patio contractors in San Mateo County, including those in the cities of Pacifica, East Palo Alto, Menlo Park, Foster City and Burlingame and in the smaller areas of El Granada, Emerald Hills, Half Moon Bay and Hillsborough.

Most homeowners donit even know where to begin when it comes to hiring a good San Mateo County deck and patio contractor. How do you know that the great looking finished deck or patio is really built to last? The process is easier than you expect.

You need to make an informed decision that will save you not only time but money. Research is available to you. You just need to know how to you begin this search for a San Mateo County deck and patio contractor in the cities of Daly City, San Mateo, Redwood City, South San Francisco and San Bruno?

Do You Want a Deck or a Patio?
First, you need to determine whether you want a deck or a patio. This may appear to be a simple decision but a deck isn't the same thing as a patio. The preparation and materials are very different. Decks and patios are both quite popular because they add extra living space to your home.

When you are ready to build a new deck or patio, you will make the right choice by choosing a San Mateo County deck and patio contractor in the cities of Daly City, San Mateo, Redwood City, South San Francisco and San Bruno and the smaller areas of La Honda, Loma Mar, Millbrae and Montara. A San Mateo County deck and patio contractor will work with you in designing a deck or patio that fits your needs. Be sure you have your budget planned so the contractor can work within your parameters.

Are you trying to decide between a patio and a deck? There are differences between the two that you need to research. You may be looking for little or no maintenance. Or your back yard may not be level. For uneven yards, a deck is probably the best choice. You can build on a level deck by putting in piers. One down side to patios is they may collect dust which is then tracked into the house. If you have a level yard, then it is up to you. What is your personal preference? There are positive and negatives to either choice.

The Facts About Building New Decks
There are many materials to choose from for your new deck. You can choose from specialty woods to pressure treated or composite woods. One of the most popular choices for decks is composite materials.

There are other factors to consider when you are considering a wooden deck. A wooden deck with a solid stain will show wear very quickly. On the other hand, patios that are built on a base that is 8-12 inches will probably look like new for many years and hold up without much maintenance. Pressure treated wood is the most common wood used for decking. It is lower in cost than other woods and whereas it used to be treated with a preservative* that contained arsenic, today's wood is arsenic free. Any type of wood will have to be maintained or it will not last. Unmaintained wood ages quickly and is also liable to splintering. Maintenance every year or two should keep it looking good for years to come.

There are many other decking materials made from man-made products. Most are made of wood bits or sawdust mixed with recycled plastic. These man-made products are gaining in popularity simply because they require no maintenance other than power washing every two years or so. The problem with man-made decking material is that it tends to get very hot in the sun so you won't be walking barefoot on it if you have tender feet. The other downside is that the color choices, while many, aren't as plentiful as the wood deck stains that are available.

Types of Patios
You may prefer to build a patio. They are typically sloped to allow water to run off and you may not be required to get a city permit if you are building one. Since patios are not attached to your house, the permit requirements are different. If you have chosen to build a patio, slate and concrete are the most common choices. Slate is very durable, however it isn't maintenance free. Weeds can be a maintenance issue with your slate patio.

Patios stand up under extreme weather. Another good feature is that, for the most part, they require little maintenance. You can choose from a variety of materials for your patio including concrete, stamped concrete and brick.

There are many choices when you choose concrete. You can get the common gray look or there is a variety of colors available. Although a bit more costly, colored stamped concrete is a great choice. It adds a pattern and even can look similar to slate, stone or brick. Color can also be added to concrete for a different effect.

Looking For a Deck and Patio Contractor in San Mateo County
Once you decide to build a deck or patio, you may be in a hurry to hire a San Mateo County deck and patio contractor to get the work started. But don't rush. Take the time to research some local contractors and find the one that can do you the best job for you.

It is always best to choose a Diamond Certified deck and patio contractor, but sometimes it isn't possible. If you are unable to choose a Diamond Certified contractor in your area of San Mateo County in the cities of Daly City, San Mateo, Redwood City, South San Francisco and San Bruno and the smaller areas of Moss Beach, Palomar Park, Pescadero and Portola Valley, then check out the contractors listed on the Contractors State License Board website.

The website will verify which contractors listed have an active license and workers compensation insurance. This website also shows any grievances or complaints that have been filed with the state. Violations that may have occurred show on the contractor's license record.

Be sure to verify the company's credentials. This will be easier to do if your contractor is a member of local organizations and associations. You will be able to see their past records and if any complaints or legal action has been filed. This information will enable you to make good choices when choosing a San Mateo County deck and patio contractor.

Researching Deck and Patio Contractors in San Mateo County
After you have done your research, talk with a few local contractors. Keep a list of written questions ready when you interview these contractors and write down the contractor's answers. Before you get an estimate, the contractor will need to see the site of the job.

A good contractor won't give an estimate over the phone until they see the job. It is not necessary to have every contractor you interview give you an in-home estimate. Get estimates from those contractors that you feel meet your expectations and can answer your questions.

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Know What You Want
Ask Yourself These Questions Before Hiring a San Mateo County Deck and Patio Contractor

You need to decide and list the details of your deck or patio project. Be prepared to discuss the building material you have chosen. Other issues you will want to address the are the colors you are looking for, the style and the timeline you are considering.

Here are some questions that you may want to ask:...

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You need to decide and list the details of your deck or patio project. Be prepared to discuss the building material you have chosen. Other issues you will want to address the are the colors you are looking for, the style and the timeline you are considering.

Here are some questions that you may want to ask:

  • Do I want a Diamond Certified deck and patio contractor that is rated best in quality and backed by the Diamond Certified Guarantee?
  • Am I planning on living in this house over the long-term or am I going to use it as rental property?
  • What personal and professional characteristics would I like my San Mateo County deck and patio contractor to have such as good communication skills, timeliness, honesty, integrity, and reliability?
  • Are there any changes or repairs I need to make to my house before the deck and patio contractors start their work?
  • Is the new deck or patio within our budget?
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What to Ask on the Phone
What to Ask On The Phone When Interviewing a San Mateo County Deck and Patio Contractor

Be sure to use a list of prepared questions as your interview local patio and deck building contractors in San Mateo County.

This will enable you to stay focused during your interview and you will be able to compare answers from each contractor more satisfactorily. As you compare you interviews, it may become clear which San Mateo County deck and patio contractor is the best choice for you.

Questions you should ask include these:...

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Be sure to use a list of prepared questions as your interview local patio and deck building contractors in San Mateo County.

This will enable you to stay focused during your interview and you will be able to compare answers from each contractor more satisfactorily. As you compare you interviews, it may become clear which San Mateo County deck and patio contractor is the best choice for you.

Questions you should ask include these:

  • Has your patio and deck building company earned and maintained a Diamond Certified rating?
  • How are your deck builders/patio builders trained?
  • Do you charge for deck and patio building estimates and if so, how much?
  • Do you have a valid contractor's license?
  • What is your license number?
  • Do you stay personally on-site while the deck or patio construction is being completed?
  • What guaranties and warranties do you offer?
  • How long have you been a deck and patio contractor in San Mateo County?
  • Who will be the person in charge of my patio and deck building project?
  • Do you carry liability and workers compensation insurance?
  • How many decks or patios have you built?
  • Will you be hiring any subcontractors for any of the work?
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What to Ask in Person
What to Ask Deck and Patio Contractors in San Mateo County
Photo: M&M Builders (2012)

After you have limited your choices to a few of the best San Mateo County deck and patio contractors, visit a few of these in person to meet their representative.

These are some questions to include when you visit a San Mateo County deck and patio contractor:...

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After you have limited your choices to a few of the best San Mateo County deck and patio contractors, visit a few of these in person to meet their representative.

These are some questions to include when you visit a San Mateo County deck and patio contractor:

  • Will you provide a written estimate or a verbal estimate for deck building services/patio building services?
  • When will you clean up the deck construction/patio construction debris?
  • Will you need permits to begin this patio and deck building job?
  • If permits are needed for my new deck or patio, who is responsible for getting them?
  • Will you be hiring any subcontractors for any of the work on the deck or patio?
  • What does your warranty cover?
  • How many new deck and patio construction jobs have you completed in San Mateo County?
  • What kind of warranty or guarantee do you offer?
  • Will you provide a written contract?
  • Can you provide us with 10 recent references?
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What to Ask References
Questions for Past Customers of San Mateo Deck and Patio Contractors

It's best to choose a Diamond Certified deck and patio contractor because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a deck and patio contractor in San Mateo County in the cities of Pacifica, East Palo Alto, Menlo Park, Foster City and Burlingame, you can have confidence choosing a Diamond Certified company....

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It's best to choose a Diamond Certified deck and patio contractor because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a deck and patio contractor in San Mateo County in the cities of Pacifica, East Palo Alto, Menlo Park, Foster City and Burlingame, you can have confidence choosing a Diamond Certified company.

Diamond Certified reports are available online for all certified companies. And you'll never be fooled by fake reviews. That's because all research is performed in live telephone interviews of actual customers.

If you can't find a Diamond Certified deck and patio contractor within reach, you'll need to do some research on your own. If you do, it's wise to call some references provided by your deck and patio contractor. Keep in mind, though, that references provided to you by the deck and patio contractor are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process.

That's because references given to customers from companies are hand-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

If you do call references on your own, ask specifically for a list of the company's 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

  • Were you satisfied with the services from this San Mateo deck contractor and patio contractor?
  • Did they communicate well with you and keep you updated on the status of your deck and patio project?
  • Did the deck and patio contractor show up on time?
  • What type of deck or patio construction did they do for you?
  • Did you feel the San Mateo deck and patio contractor cleaned up satisfactorily after they completed your job?
  • Did they finish the deck or patio on time?
  • If you live in a smaller area such as Princeton by the Sea, San Carlos and San Gregorio, were you charged extra for the deck and patio contractor's travel?
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Review Your Options
Reviewing Your Options for Deck and Patio Construction in San Mateo County
The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

Your choice of a deck and patio contractor is an important decision. So before deciding on the best deck and patio contractor in San Mateo County for you, consider the following questions....

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Your choice of a deck and patio contractor is an important decision. So before deciding on the best deck and patio contractor in San Mateo County for you, consider the following questions.

  • What does this deck and patio contractor offer that is specific to what I need?
  • Do I have enough budgeted for this deck or patio project?
  • Can the deck and patio contractors in San Mateo County meet your needs when it comes to scheduling, customer service and experience?
  • Does the deck and patio contractor offer a written warranty to back up their work?

 

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How to Work With
Working With a San Mateo County Contractor To Get A New Deck or Patio

Building a new deck or patio doesn't need to be a major financial setback. Plan your budget and stick to it. After you have found a San Mateo County deck and patio contractor that you can trust, you will have peace of mind having your deck or patio built.

Meet with the contractor and outline what your specific plan is for your deck or patio. Use the notes that you have taken so you can accurately describe any concerns that you have....

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Building a new deck or patio doesn't need to be a major financial setback. Plan your budget and stick to it. After you have found a San Mateo County deck and patio contractor that you can trust, you will have peace of mind having your deck or patio built.

Meet with the contractor and outline what your specific plan is for your deck or patio. Use the notes that you have taken so you can accurately describe any concerns that you have.

Be very specific with the details of what you are expecting of the contractor and don't rush into the project. It is as important for you to hear their suggestions and observations as it is for them to hear you. If you don't understand something, ask for an explanation. You need to completely comprehend the plan and any problems or concerns you have.

Be sure to get all estimates in writing before any of the deck work begins. The estimate should include an itemized list of the cost of the building supplies and the labor. Don't ever sign a blank estimate.

Signing a Contract for a Deck or Patio
When you feel satisfied with the information you have received from your San Mateo County deck and patio contractor, sign the contract. Be sure that they have a phone number where you can be reached at all times.

Expect the contractor to stay within the estimate. However, if the actual building costs exceed the original amount of the estimate, the deck and patio contractor must get your approval before moving ahead.

Getting Ready for Your New Deck and Patio
Professional deck and patio contractors are able to handle the very small to very large aspects of their work. However, there are some things that you can do to prepare for them and to make their progress in building your deck and patio go more smoothly and more quickly. Doing these things may even cut down on their labor costs and can keep your home and belongings from being damaged.

Remove any furniture or movable items from the deck and patio area. Before they begin work on your deck and patio, remove anything that may be in the way such as barbecues or lawn chairs. The more you do the more quickly they can get to work.

Provide parking space and room for their work vehicles to maneuver. Some deck and patio contractors have large vehicles that require more space than average. Contact your contractor before they begin building and ask them how many parking spaces they need and how much room they need for oversized vehicles. It is also helpful to walk through the area with your contractor so any hazards or clearance issues can be pointed out before the actual building of your deck and patio begins.

Keep your pets and children away from the area. Your deck and patio contractor will be focused on building your deck and patio and should not have to watch out for your pets or children at any time. This not only prevents accidents and injury but also any expense that comes from accidents that may happen because of children and pets being in the way.

Trim plants and bushes that are in the way of your new deck and patio area. You can save money and time by preparing the area for building by trimming or removing any plants, trees or bushes that are in the way. Ask your contractor what they recommend and the amount of space they require.

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Be a Good Customer
Doing Your Best To Be a Good Customer For San Mateo County Deck and Patio Contractors

It's the deck and patio contractor's responsibility to put in a quality deck or patio using the best possible installation techniques. But you also play a big part in the success of the building of your deck and patio.

Here are a few steps you can take to be a good customer when hiring a San Mateo County deck or patio contractor....

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It's the deck and patio contractor's responsibility to put in a quality deck or patio using the best possible installation techniques. But you also play a big part in the success of the building of your deck and patio.

Here are a few steps you can take to be a good customer when hiring a San Mateo County deck or patio contractor.

  • Be clear and upfront with the deck and patio contractor. Let them know what you want, the long-term outcome you're expecting and specific ways they can satisfy your expectations.
  • Be sure your service representative has a phone number where they can reach you at all times while they're building your deck and patio. The work will move along more smoothly if your deck and patio contractor can reach you for any necessary updates, questions or work authorizations.
  • Pay your deck and patio contractor promptly.
  • Before you hire a deck and patio contractor in San Mateo County, restate your expectations and goals, and reiterate to the deck and patio contractor's representative your understanding of the agreement. Most problems with local deck and patio contractors occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
  • When your contractor contacts you, return calls promptly to keep the building of your deck and patio on schedule.
  • Remember, a friendly smile goes a long way.
  • Ask your deck and patio contractor if you should call to check on the progress or if he will call you with updates.

We all want to be good customers and do the right thing. Deck and patio contractors in San Mateo County and the cities of Daly City, San Mateo, Redwood City, South San Francisco and San Bruno appreciate customers who are straightforward, honest and easy to work with.

Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. This helps things go smoother and also helps resolve problems before they develop.

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Check the Work
Checking the Work By Comparing the Invoice With the Completed Deck and Patio

When your deck or patio is complete, most contractors will give you a written invoice that details the completed work.

Your invoice will include:...

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When your deck or patio is complete, most contractors will give you a written invoice that details the completed work.

Your invoice will include:

  • The contractor's name, physical address and license number.
  • The total cost for supplies, including the amount due for labor.
  • Any applicable warranties or guarantees provided by manufacturers or the company.
  • An itemized list of all the building supplies purchased.
  • A list of all services performed.

It is wise to compare the completed work with the written invoice. Ask your contractor to walk through the deck or patio with you and show you the work. Check the work with the invoice. During the walk-through, ask if there are any special instructions for maintaining your new deck or patio.

If you have any questions about the work or materials used to build the deck or patio, now is the time to ask.

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Written Warranties
Get Your Warranties in Writing For Your New Deck or Patio
Photo: M&M Builders (2012)

Most good deck and patio contractors offer some time of warranty on the deck or patio and the materials that are used to build it. Ask that the details of the warranty be provided to you in writing.

This information should include:...

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Most good deck and patio contractors offer some time of warranty on the deck or patio and the materials that are used to build it. Ask that the details of the warranty be provided to you in writing.

This information should include:

  • The patio and deck contractor's name and physical address.
  • What products and parts of the deck or patio are covered. This should also include whether the contractor will replace or repair your deck or patio in the event of a product failure.
  • Your responsibility if you place a warranty claim on your new patio and deck (i.e., if you have to pay for labor or materials, or if you are required to pay a prorated amount).
  • Terms, limitations and exclusions on the materials and workmanship.
  • If the warranties are transferable to the new owner if you sell your home.
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Top 10 Requests
Top Deck and Patio Requests for Patio and Deck Builders in San Mateo County

Is it time to replace your deck or patio or to add to your home by building a deck? You will want to know which type of deck is right for you. Deck and patio contractors in San Mateo County offer a variety of materials for building your deck or patio. Some are more popular than others and the maintenance requirement also varies.

The following are the most familiar requests....

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Is it time to replace your deck or patio or to add to your home by building a deck? You will want to know which type of deck is right for you. Deck and patio contractors in San Mateo County offer a variety of materials for building your deck or patio. Some are more popular than others and the maintenance requirement also varies.

The following are the most familiar requests.

Eco-Friendly Vinyls and Composite Decks and Patios
Many homeowners are interested in building decks with green materials. There is a variety of materials that meets the standards of these homeowners. Probably the most eco-friendly material for decks is wood, but there are also many composites that are made up of a high percentage of recycled materials. Vinyl is also available that meets this criteria.

Pressure Treated Lumber
Many consider this a very affordable option. It does require some maintenance and although it is pressure treated, it needs to be taken care of. With regular maintenance, this decking will last and look great.

Tropical Lumber
Tropical lumber or exotic imports are considered heavy hardwoods. This can include mahogany or ipe. This lumber is resistant to insects and damage from weather.

Vinyl Decks and Patios
Vinyl is a durable option for decks. It is lower in maintenance than wood but does give more of a contemporary look. Its appearance is more man-made. One of its greatest benefits is that it does not warp or rot and it is not subject to mold. Most vinyl decking comes with a lifetime warranty.

Untreated Softwood
Untreated softwood is inexpensive. Softwoods include pine and fir. Although it is inexpensive, it will be necessary to treat it every two years or so with stain, paint or sealant. A problem with untreated softwood is that it is susceptible termites.

Solid Composite Wood Decks and Patios
Composite wood gives you the look of natural wood, however the maintenance is much easier. A composite wood deck is made of a blend of wood fiber with plastic. This type of wood comes in different colors and it is very durable. Solid composite wood decks expand and contract as the weather fluctuates. The plastic gives this deck more durability.

Aluminum Decks and Patios
Aluminum decking is very low in maintenance however it is not inexpensive. It is recyclable. One of its positive aspects is that it is almost indestructible and even fireproof. Aluminum may cost several times more than exotic lumber. Homeowners choose it because it is so easy to take care of.

Cedar and Redwood Decks and Patios
These woods are very popular because they are naturally beautiful. They do require regular maintenance and, unfortunately, they are liable to damage from insects and the weather. With proper maintenance such as staining and sealing, this decking can last for many years.

Natural Wood
This is probably the most popular material for building a deck. It is naturally beautiful and also quite affordable. While it is cheaper than composite material, the maintenance requirements for wood are greater than for composite. Another reason homeowners choose wood is that it is more versatile and can be stained a different color.

Hollow Composite Wood Patios and Decks
Hollow composite wood does not have quite the natural look of wood as the solid composite. You will also find that it is less durable; however, hollow composite wood costs less than solid composite wood. Hollow composite wood decking is stiffer than solid composite wood and allows you to run wires for lighting or speakers.

Common Deck and Patio Brand Requests

  • Choicedek Decks and Patios
  • Evergrain Patios and Decks
  • EverNew EZ Deck
  • GeoDeck Decks and Patios
  • Nexwood Oasis Decking and Patios
  • Timbertech Trex Decks and Patios
  • Weatherbest Decks and Patios
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If Things Go Wrong
You Are Protected by the Diamond Certified Performance Guarantee

Diamond Certified deck and patio contractors are backed by the Diamond Certified Performance Guarantee. If the patio and deck construction company is Diamond Certified and you can't resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138....

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Diamond Certified deck and patio contractors are backed by the Diamond Certified Performance Guarantee. If the patio and deck construction company is Diamond Certified and you can't resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Knowing Your Rights with a Deck and Patio Contractor in San Mateo County
Most projects go well, especially when you carefully choose a qualified deck and patio contractor from your area of San Mateo County who has a history of customer satisfaction.

If you have a complaint or concern about your new deck or patio, ask to speak with the contractor immediately. This is often the best way to resolve your problems directly and minimize conflict.

What should you do if something goes wrong in spite of your best efforts? Follow these steps below to resolve your problem quickly.

  • Know your rights.
  • Remain calm and polite.
  • Explain the problem, and detail what you see as a fair outcome.
  • Let your deck and patio contractor know that you're willing to compromise or negotiate a mutually-beneficial agreement.

Document in writing your concerns with the deck and patio contractor. Write down the deck and patio contractor's response to your complaints in case you need records for future arbitration.

If you can't reach an agreement, tell deck and patio contractor you are going to file a complaint with the Contractors State License Board and do so.

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Glossary of Terms
Glossary of Terms for Decks and Patios
To get a better understanding of the construction process, it's helpful to learn key industry terms. Photo: M&M Builders (2012)

beam
A beam supports the joists and spans between the posts.

building a deck
Building a deck is the construction of a patio or deck, typically outdoors.

Also known as: deck construction, deck building, patio deck construction

covered decks
Decks that are either partly enclosed or just covered with a screen or built in top.

Also known as: covered patio

custom decks and patios
A deck or patio that is made to order for a particular customer....

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beam
A beam supports the joists and spans between the posts.

building a deck
Building a deck is the construction of a patio or deck, typically outdoors.

Also known as: deck construction, deck building, patio deck construction

covered decks
Decks that are either partly enclosed or just covered with a screen or built in top.

Also known as: covered patio

custom decks and patios
A deck or patio that is made to order for a particular customer.

Also known as: custom decks, custom patios

deck contractor
A deck contractor is someone that installs decks.

Also known as: deck builders, deck building contractor, wood deck contractors

deck designer
A deck designer designs a deck specifically for a particular customer and it is usually designed specifically for an individual.

deck designs
Deck designs are the plans for a deck that have been developed by a deck designer for a specific customer.

Also known as: deck design, deck plans

decking boards
Deckings boards are the floor surface of the deck.

decks and patios
Decks and patios are traditionally an open space outside of a house which may be directly attached to the home or detached. They may be designed with the landscape of the yard in mind.

Also known as: decks and patio, deck and patio, deck and patios, outdoor decks, outdoor patios, backyard decks, backyard patios

decks and patios plans
Decks and patios plans are plans for decks or patios that are designed with location, materials and maintenance considered.

Also known as: deck plans, patio designs, deck designs, patio plans

decks and patios remodeling
Decks and patios remodeling is changing the structure or form of an existing deck or patio.

Also known as: deck and patio remodeling, deck remodeling, patio remodeling

fascia
Fascia are boards that are put around the sides of your deck and attached. They also cover ends ends of the boards around your deck for decorative use.

footings
Footings are made of concrete and are put in the ground for support of decks.

joists
Joists are supports for the boards of decking.

joist hangers
Joist hangers are fasteners that are made of metal and they attach the joists.

ledger board
Ledger boards are attached directly to your existing structure.

patio
A patio is a paved outdoor area near or next to a house.

Also known as: patios

patio contractor
A patio contractor is a person that contracts to provide labor and materials to build a patio.

Also known as: patio designer, patio builders

piers
Piers are concrete blocks that are above the footing of your deck.

posts
Posts support the beam and they are on the piers. Posts are vertical supports used on many types of decks.

post anchors
Post anchors attach the deck posts to the piers by metal brackets.

rim joist
Rim joists are usually on the side of the deck furthest away from the home. They butt up to the joist ends.

Also known as: perimeter joist

wood decks
Wood decks are decks that are attached or next to a house that are constructed of wood and used for outdoor space.

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Frequently Asked Questions
Frequently Asked Questions for Good Deck and Patio Contractors

Q: Why choose a Diamond Certified deck and patio contractor?
A: Diamond Certified helps you choose a deck and patio contractor with confidence by offering a list of top-rated local companies who have passed the country's most in-depth rating process. Only deck and patio contractors rated Highest in Quality earn the prestigious Diamond Certified award....

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Q: Why choose a Diamond Certified deck and patio contractor?
A: Diamond Certified helps you choose a deck and patio contractor with confidence by offering a list of top-rated local companies who have passed the country's most in-depth rating process. Only deck and patio contractors rated Highest in Quality earn the prestigious Diamond Certified award.

Most companies can't pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoingresearch and ratings. And your purchase is backed by theDiamond Certified Performance Guarantee. So you'll feel confident choosing a Diamond Certified deck and patio contractor.

Q: How much does an average deck or patio cost?
A: Every deck and patio is unique. There are many variables which are factored into the price of your project. The price will depend on the materials you choose, the railing systems, and if any plants or trees need to be removed. All of these are figured into the price of your project.

Q: What decks are maintenance free?
A: Most people consider composite decks fairly maintenance free. They do not need to be stained or painted. If these composite decks are cleaned and taken care of, they will last for many years and look very similar to when they were first installed. Other benefits from composite decks are that there are no slivers to get into bare feet and it is less slippery when wet.

Q: Do I need a permit to build a deck?
A: In most cities a permit is required because a deck is considered structural. This means it carries weight other than itself - the weight of a person. Because of the way some decks are built - high off of the ground - they require structural building to transfer the weight of the load to the ground.

Q: What happens if I build without a permit?
A: We highly recommend that you do not do it. Getting a permit isn't that difficult and it will save you the hassle of any difficulties that arise from not having a permit. Without a permit, you could be fined or not able to sell your house until the permits are obtained.

Q: Is it necessary to maintain my wood deck?
A: If you want your deck to look good and keep it from rotting or splitting, then, yes, you need to maintain your wood deck. Regular maintenance will keep your deck from showing signs of deterioration from the water or sun. In time, without maintenance it will eventually rot or the wood will split.

Q: When should I seal my wood deck?

  • After your wood deck is completed, wait six to eight weeks to seal it. Sealing your wood deck will keep it from discoloring and it will also keep the wood from splintering.
  • All wood decks need to be cleaned. Power washers do not damage wood when they are used properly. However, power washing decks and patios may raise the grain of the wood. Before you seal your deck, you will need to sand this down.
  • Seals are a protection for wood that works by penetrating the wood fibers. This slows the water absorption causing the water to evaporate before it is absorbed.
  • Many types of sealant are an oil-based covering that protects wood. It not only protects but improves the appearance of decks and patios. Deck sealing lasts for several years depending on weather conditions.
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Consumer Agencies
Consumer Agencies for Patio Contrator and Deck Builder Customers

AITC American Institute of Timber Construction (http://www.aitc-glulam.org/)
APA EWA American Engineered Wood Association (http://www.apawood.org/)
AWC American Wood Council (http://www.awc.org/)
CRA California Redwood Association (http://www.calredwood.org/)
CSLB Contractor State License Board (http://www.cslb.ca.gov/)...

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AITC American Institute of Timber Construction (http://www.aitc-glulam.org/)
APA EWA American Engineered Wood Association (http://www.apawood.org/)
AWC American Wood Council (http://www.awc.org/)
CRA California Redwood Association (http://www.calredwood.org/)
CSLB Contractor State License Board (http://www.cslb.ca.gov/)

DCA California Department of Consumer Affairs (www.dca.ca.gov)
DIA Deck Industry Association (http://www.deckindustry.org/)
HPBA Hearth, Patio & Barbecue Association (http://www.hpba.org/)
NADRA North American Deck and Railing Association (http://www.nadra.org/)
NAHB National Association of Home Builders (http://www.nahb.org/)
NCBE North Coast Builders Exchange (http://www.ncbeonline.com/)
WRCLA Western Red Cedar Lumber Association (http://www.wrcla.org/)
WWPA Western Wood Products Association (http://www.wwpa.org/)

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Industry Information
San Mateo County Deck & Patio Contractors Information
Popular Decks & PatiosTypes of Deck & Patio Services Available in San Mateo County Cities Served Zip Codes Served
CableRailoutdoor patioAtherton
Belmont
Brisbane
Broadmoor Village
Burlingame
Colma
Daly City
East Palo Alto
El Granada
Emerald Hills
Foster City
Half Moon Bay
Hillsborough
La Honda
Loma Mar
Menlo Park
Millbrae
Montara
Moss Beach
Pacifica
Palomar Park
Pescadero
Portola Valley
Princeton by the Sea
Redwood City
San Bruno
San Carlos
San Gregorio
San Mateo
Sharp Park
South SF
West Menlo Park
Woodside
94002
94005
94010
94011
94014
94015
94016
94017
94018
94019
94020
94021
94025
94026
94027
94028
94030
94037
94038
94044
94060
94061
94062
94063
94064
94065
94066
94070
94074
94080
94083
94096
94098
94128
94401
94402
94403
94404
StoneDeck Decks & Patioscustom deck
ChoiceDeckhot tub deck building
Dec-K-Ingdeck construction
Plastival Composite Deckingconcrete patio
Versadek Industriesdeck (decking)
Aurora Deckingpool decks
Carefree Xteriors Decking Systemswood patio
Elk Composite Building Systemscedar decks
Forever Wood Decksmetal decks
Heritage Vinyl Productscovered patio
Nexwood Composite Decking & Patiosredwood deck
US Plastic LumberBrazilian Ipe deck
DecTec Composite Decks & Patiosenclosed patio
Trex Deckscomposite deck
EverGrain Decks & Patiosdeck railing
TimberTech Engineered Deckingdeck design
FSC Lumber Decksdeck plans