Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
January 2013
We declare that Reed Brothers Security HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1970
(510) 456-0989
4432 Telegraph Avenue
Oakland, CA 94609

Reed Brothers Security provides a wide range of security services and products for residential and commercial clients throughout the Greater Bay Area. In addition to its 24/7 locksmithing capabilities, the company installs alarm systems, safes, security doors, gates, access control systems, cameras, and other modern equipment that’s designed to enhance the safety of customers’ homes and businesses.

Vice President Randy Reed says Reed Brothers Security’s dedication to community involvement has been an important part of its success. “We really enjoy interacting with the people in our community and helping them solve their security issues. From running monthly seminars for the Oakland Police Department to participating in locksmith bureaus, we’re always looking for new ways to educate the public about the importance of personal security.”

Reed Brothers Security also provides a 24-hour security monitoring service that includes the ability to receive digital signals, radio signals and video images from any type of alarm system. “We take a very realistic approach to securing our clients’ homes and businesses, and an important part of that is offering alarm and camera assistance whenever they need it,” says Mr. Reed. “We want our customers to think of us as a one-stop shop for all their security needs.”

Company Philosophy

“Our goal is to ensure every client is completely satisfied with our work, so we provide them with highly personalized service and never oversell our security products. We’re fully committed to protecting our clients’ properties and belongings by implementing state-of-the-art equipment and cutting-edge services.”

Serving the Greater Bay Area including Alameda, Contra Costa, San Francisco, Santa Clara, Marin, Napa and Monterey and Santa Cruz Counties

Security Services
Alarm Systems
Hand Rails
Locks
Access Controls
Safes
Latch Guards
Gates
Personal Security
Cameras

Honeywell
Honeywell
Keri
Medeco
Medeco
Mul-T-Lock
Mul-T-Lock

Comparative Summary

Few locksmiths earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 80 years of industry experience, but that’s exactly the case for Reed Brothers Security. “My brother Ronald and I have been running things since 1975, but the company has been operating since the mid-1930s,” says...

Frequently Asked Questions

Q: Are you available 24/7?
A: "Yes. We have multiple vehicles and technicians on call at all times, so we’re able to offer very fast response times. "
Q: What do I need to do to secure my home or business?
A: "That depends on your security needs. We’ll work with you and do a security assessment based on your concerns, the people and valuables you need to safeguard, your location, and other factors. We’ll ask about the triggering event...
Q: How soon can you come set up my security system?
A: "We can usually be there the same day for an estimate and the next day for the installation. Custom systems may take longer because we have to order the equipment. "

Map

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Industry Info

When it comes to choosing a locksmith, it’s best to find one before you actually need one
Once you’re locked out of your home, car or business, you won’t have the time to research locksmiths and determine which is best for your specific needs, so it’s a good idea to find a trustworthy company in advance. “For...
Findings based on statistically reliable research from 122 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
91%
n = 122

Diamond Certified Qualification

Based on 122 customer surveys, we declare
Reed Brothers Security
has passed all rating steps and has earned
The Diamond Certified Award
No. 1970
Continuously qualified since January 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A.T.T. Verified Customer Name
"Their service is always very exceptional. They are always willing to help you, they always have a good solution for whatever problem you may have, and they never tell you 'No'."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Reed Brothers Security
4432 Telegraph Avenue
Oakland, CA 94609
(510) 456-0989
DCID5106522477

Mon – Fri: 7:30am – 5:30pm
Sat: 8:30am – 5pm
24/7 Emergency Service

Serving the Greater Bay Area including Alameda, Contra Costa, San Francisco, Santa Clara, Marin, Napa and Monterey and Santa Cruz Counties

Ronald Reed, Randall Reed, Michael Salk, Owners
38
50
Medeco Security Center
1807 681462
Liability Insurance, Workers' Compensation
California Alarm Association (CAA)
1935
Security Services, Alarm Systems, Hand Rails, Locks, Access Controls, Safes, Latch Guards, Gates, Personal Security, Cameras
Honeywell, Keri, Medeco, Mul-T-Lock
70,000
Commercial, Residential
1-Year Warranty

Photo & Video Gallery

Survey Responses For

Reed Brothers Security

Reed Brothers Security: Average 8.5 out of 10 based on 122 unique customer surveys of customer satisfaction.
A.T.T. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always willing to do whatever it takes to get the job done, they do it right the first time, and they are willing to answer whatever questions you may have."

"Their service is always very exceptional. They are always willing to help you, they always have a good solution for whatever problem you may have, and they never tell you 'No'."

C.E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They show up when I need them, and they do the work required."

L.P. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are kind of expensive, but they are reliable, and you get what you pay for."

"They had what I needed, they had great customer service, and they were quick."

M.E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have only used them for locksmith and keys. They are good."

"They do excellent work, and they are very skilled."

P.H. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I use them for locksmith purposes, and they definitely know what they're doing."

"When I am in a bind, Randy, the owner, has my back. I like Randy. He's a cool guy."

R.W.S. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a great place to get keys made."

"It is convenient, and they were able to do it right away."

A. F. D. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are reliable and responsive."

"That they are responsive, as when I call them, I need them right away."

A. G. L. T. D. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable"

"Professional"

A. B. S. M. C. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company."

"They are close by."

A. M. T. R. A. K. E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good."

"We have a specialized lock system in our yard and it is convenient that they are familiar with our system."

B. A. I. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very prompt, and they do a very good job."

"They are nearby."

B. E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service, but pricey"

"What I liked best is the service. It is speedy."

B. G. C. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are able to take care of all of our needs and they do everything."

"Their fast service"

C. C. M. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are the number one security place to go to for your keys and anything else you have concerns with"

"Their employees are awesome and they are on time with everything. Their customer service is excellent. Their workers are very respectful and they are really nice and they helped us out big time."

C. E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They respond quickly and do a good job. They are friendly service people and they do quality work."

"They come when I need them and they come quickly. I have had security issues where they come right away."

C. F. L. P. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive and they do a good job."

"They come when they say they will and they do the work they are supposed to do."

D. E. A. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They actually know what they are doing. Adam and Dale are both amazing technicians and they are the only people I ask to call."

"They can always schedule me in, they do a great job, and if there are problems, they come back immediately to fix them."

E. B. C. L. C. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they do good work, and they are responsive and they have reasonable prices."

"We have used them for years and we haven't had any issues."

E. M. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have really good lock keys and an extensive amount of keys. Being in the Marina, lots of boats have skeleton keys and they have a good selection of them and they can make them."

"Their friendliness"

G. E. M. S. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are smart, and they get things fixed."

"The technicians are all very talented."