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Reed Brothers Security provides a wide range of security services and products for residential and commercial clients throughout the Greater Bay Area. In addition to its 24/7 locksmithing capabilities, the company installs alarm systems, safes, security doors, gates, access control systems, cameras, and other modern equipment that’s designed to enhance the safety of customers’ homes and businesses.
Vice President Randy Reed says Reed Brothers Security’s dedication to community involvement has been an important part of its success. “We really enjoy interacting with the people in our community and helping them solve their security issues. From running monthly seminars for the Oakland Police Department to participating in locksmith bureaus, we’re always looking for new ways to educate the public about the importance of personal security.”
Reed Brothers Security also provides a 24-hour security monitoring service that includes the ability to receive digital signals, radio signals and video images from any type of alarm system. “We take a very realistic approach to securing our clients’ homes and businesses, and an important part of that is offering alarm and camera assistance whenever they need it,” says Mr. Reed. “We want our customers to think of us as a one-stop shop for all their security needs.”
“Our goal is to ensure every client is completely satisfied with our work, so we provide them with highly personalized service and never oversell our security products. We’re fully committed to protecting our clients’ properties and belongings by implementing state-of-the-art equipment and cutting-edge services.”
Serving the Greater Bay Area including Alameda, Contra Costa, San Francisco, Santa Clara, Marin, Napa and Monterey and Santa Cruz Counties
When it comes to choosing a locksmith, it’s best to find one before you actually need one
Once you’re locked out of your home, car or business, you won’t have the time to research locksmiths and determine which is best for your specific needs, so it’s a good idea to find a trustworthy company in advance. “For...
"They are always willing to do whatever it takes to get the job done, they do it right the first time, and they are willing to answer whatever questions you may have.""Their service is always very exceptional. They are always willing to help you, they always have a good solution for whatever problem you may have, and they never tell you 'No'."
"I don't know.""They show up when I need them, and they do the work required."
"They are kind of expensive, but they are reliable, and you get what you pay for.""They had what I needed, they had great customer service, and they were quick."
"I have only used them for locksmith and keys. They are good.""They do excellent work, and they are very skilled."
"I use them for locksmith purposes, and they definitely know what they're doing.""When I am in a bind, Randy, the owner, has my back. I like Randy. He's a cool guy."
"It is a great place to get keys made.""It is convenient, and they were able to do it right away."
"I would say that they are reliable and responsive.""That they are responsive, as when I call them, I need them right away."
"They are a good company.""They are close by."
"They are good.""We have a specialized lock system in our yard and it is convenient that they are familiar with our system."
"Very prompt, and they do a very good job.""They are nearby."
"Great service, but pricey""What I liked best is the service. It is speedy."
"They are able to take care of all of our needs and they do everything.""Their fast service"
"That they are the number one security place to go to for your keys and anything else you have concerns with""Their employees are awesome and they are on time with everything. Their customer service is excellent. Their workers are very respectful and they are really nice and they helped us out big time."
"They respond quickly and do a good job. They are friendly service people and they do quality work.""They come when I need them and they come quickly. I have had security issues where they come right away."
"They are very responsive and they do a good job.""They come when they say they will and they do the work they are supposed to do."
"They actually know what they are doing. Adam and Dale are both amazing technicians and they are the only people I ask to call.""They can always schedule me in, they do a great job, and if there are problems, they come back immediately to fix them."
"That they do good work, and they are responsive and they have reasonable prices.""We have used them for years and we haven't had any issues."
"They have really good lock keys and an extensive amount of keys. Being in the Marina, lots of boats have skeleton keys and they have a good selection of them and they can make them.""Their friendliness"
"That they are smart, and they get things fixed.""The technicians are all very talented."
"They do what we ask and they do it in a timely fashion.""They always fix the problems that I have here at the store."
"They are excellent.""Their proximity to our building, I think they do an excellent job."
"Their response time is perfect.""Everything, they are always there when I need them."
"That they are efficient""They are efficient and every time I need anything, they are always there, which is pretty awesome."
"It is a friendly place where you have no problems getting answers to your questions.""It is close to my job. I have been locked out quite a few times and have been able to get keys."
"They are great. They are very responsive, easy to work with, and they do anything they can help you to get the problem solved.""The response you can get out of them and how quickly they can get the problem solved"
"They are dependable.""They are dependable and very prompt."
"Use them.""I have never used anybody but them for 20 plus years. They have the best equipment, they do the best job, and their iron work is amazing. If you describe your security needs, they always know what you need from camera systems to locks to gating, any kind of system you need they got it. They know from our description what we need and we have a lot of custom trickery in our building."
"It is a local Oakland business and we support them.""Generally, they know what they are doing as far as repairs."
"They are consistent.""They are consistent."
"They are very reliable, they come on time, and whatever they say is right about the keys.""They are always on time and they do the job well. We have always been very satisfied with them."
"They are not cheap, but they are good.""Their prompt service, and I have been very satisfied."
"Just that they are efficient, but they are not the cheapest.""They are there when they say they are going to be there."
"I feel like they are very community oriented and it is an Oakland based business. They have good values and they have really good customer service. They are family oriented. It is not like a regular business attitude, they are really friendly and regular everyday folks. Pretty much everybody they send is nice.""Their customer service, they listen to you and they work with you. If you are having trouble paying, they work with you. They are not always trying to make money and they work toward the most affordable solution."
"They are just dependable. When we call them, they may not be able to get out the same day, but they get out as quickly as they can.""Their work is dependable."
"They are a really good company.""The customer service, they treat me right."
"Great, reliable company that covers every level of expertise""Broad spectrum of expertise"
"Just that they provide excellent customer service and they are always very responsive to any of our requests.""I would just say their customer service. I call there and the people are always polite and professional. If I need something done, they can be there the next day 9 times out of 10."
"They have everything you need in regards to locks and keys.""Fast and friendly"
"They are professional and they know what they are doing.""They know what they are doing and they are professional."
"That if you want a good locksmith, they are the people to go to.""Their customer service, they are very accommodating. Whenever I need them, even on short notice, they are able to help me."
"They are reliable and punctual.""They are actually very punctual."
"That they are good at security, they have over 9,000 helpful tips for securing your building, and they also have over 9,000 call people as well.""Just that they have over 9,000 call people."
"They would be surprised as to the type of simple applications that can be done to your locking systems in your life. They have a lot of new products and when you go in there, there is always something on display. They have a good in-store selection.""They are in our area and they have prompt service. They follow through and always show up when they say they will."
"I have been with them for many years and I haven't had any issues in the past.""The promptness with which they respond to calls, sometimes they come out the same day. So I would say the prompt service."
"They come when you call them.""Effectiveness"
"They do good work, but it is costly.""Their knowledge and their excellence in their work"
"Very dependable""Their customer service is great. I like how when I need something done when I am in trouble, they oblige whatever they need to do."
"They are very prompt on their arrival times.""Their promptness and how fast they get the job done"
"That they are amazing""They are always prompt, they always get the work done, and have excellent service. Recently, I just like it when they send me my guys and it is fixed and it is easy."
"They do quality work.""Efficiency and quickness"
"They are good.""They are reliable."
"They are a great value, they do quality work, and they are service oriented. They do a lot of iron work and they have a variety of keys and locks. They have garage door openers. They have a large variety of things.""Their customer service and their quality, they are responsive, very honest, and they give you an accurate estimate. They don't try to upgrade you to something you don't need. They order things they don't have."
"They are courteous and their work is professional. They are very dependable and they are on time. They do quality work.""Their dependability, the quality of work, and the quality of materials is good."
"They are the only place for security.""They come and take care of my apartment."
"Support small businesses and family-owned businesses. They know how to get it right and they have a big heart and a good team.""They do what they say they are going to do. They show up on time when they say they will. If they don't have an answer, they say they don't know and they say they will get back to you and they do. They are great. I really like Reed Brothers."
"Professional, friendly, methodical, and caring""The professionalism"
"They do a really good job, and they make sure the customer is happy.""They are about a half a mile away, and they can get here really quickly."
"They are very knowledgeable.""Customer service, they are very helpful."
"They are my main locksmith, and I have always gotten good service from them.""I deal mostly with Heidi, and she is great. She is what I like best. She is my go-to-girl."
"I call them whenever I am in a bind. They are always my first choice.""Randy is responsive, he knows what he is doing, and he is a professional man."
"They are a quality company.""They seem knowledgeable, professional, and they have good experience. They do a good job."
"They're responsible.""I've been using them for years. I have confidence in all of the work that they do for my company."
"They are expensive but good.""I don't have to follow up on the issue. I can call them and most of the time be assured that the problem is fixed correctly the first time."
"They are very accurate, very efficient, and very professional.""I know they are local and they are always there when I need them."
"They know what they are doing.""They know what they are doing."
"Reliable""Last time we needed their services, they were very prompt, really thorough and efficient."
"I used Reed for gates and working on our electronic gates. I think they are great. I have worked with them for maybe 18 to 20 years and I am very happy.""I have enjoyed the people they have employed that I have had to work with. I like Mike and Randy, the owners. They do a great job. If there is a problem, I let them know."
"They are very nice people, easy to get along with, and I have known them for a long time.""Since they know I have a big account, they take care of me on the spot."
"I think they are good. If I have problems, they come out and fix it. I would recommend them.""They respond pretty quickly and get to the site pretty fast."
"They are very available and very knowledgeable. You can count on them. They know exactly what they are doing.""For me, the good thing about them is that they are very knowledgeable. I do the work myself, but I sometimes need a certain part and they know what to sell me that works for my work."
"I would tell them that they are responsive and they do quality work.""The responsiveness"
"That they are prompt in delivering what they advertise""They will accommodate you when you need something, like on the weekends."
"They are reliable and they have good employees. One of the new employees lost one of my locks, but the boss made a new one for me immediately. I only didn't give them a 10 because sometimes there are mistakes made and it costs me my time. I am very satisfied and I don't want another locksmith but them.""They are longstanding and they have a great reputation with us and it is only some of the new guys who mess up. I am generally happy with them."
"They try to be here when you call them and they try their best to come the same day.""The workers are very responsible."
"Professional, cost effective, and always able to help you come up with a solution for your problem.""Customer service, they are always able and willing to assist you with what your issues are. They provide ideas if you don't have them. They have always been able to assist us whenever we need them, even in emergency situations."
"They are very responsive.""Availability"
"Reliable and fast service""Fast service"
"They are competent.""Their pricing was very competitive, and they were competent in their work."
"I don't know.""They answer the phone when you call."
"I think they are very responsive, and they know what they are doing. They respond quickly to emergencies, and they prioritize when necessary.""For me, they are close, and they come to me to get the work done."
"They do what you tell them to do.""They accommodate my time tables."
"That they are really pricey compared to their competitors""The workers and the people are very nice and very knowledgeable."
"They do good work.""They are pretty prompt."
"They do very good work. Sometimes they get a little too busy, so you don't always get the kind of immediate callbacks that you need, but the work is very good.""The quality of their work"
"They are professional.""They seem pretty straightforward."
"The quality of their products and services is very sound.""When they say they are going to do something and they can't do it, they are on top of it and they let you know what they can do and their scheduling people are really good."
"I don't know.""I like that they are there for the kinds of services we need."
"Reliable""I am happy with their service and I have no complaints."
"I think they are competent and they have a lot of different people working for them.""They are pretty reliable."
"They do the jobs and they are knowledgeable.""I appreciate the attention I get because I am a special client."
"They are fast and always here whenever we need them. The only thing I don't like is that they charge just to come out and then they charge also for the service.""They are fast and always here when we need them right away."
"Good communication""Good communication"
"They are very good at what they do and reliable.""They know what they are doing."
"They show up when they say they will.""They are well known."
"They are pretty responsive and they get the job done pretty quickly.""I like how responsive they are. Sometimes I have an emergency problem and they take care of it right away."
"Use them. They are very good.""Prompt response time"
"Honest, hardworking, and they get the job done, but sometimes somebody has to go back and do more repair. If I have to call somebody, they get the call.""The people on the phone are nice and bookkeeping is nice. The gentleman I have worked with is good and the prices are good. I am happy with the work."
"Dependable, reliable, and honest""They are honest."
"Generally, they are the biggest locksmith store in the area.""They are close to us."
"They respond very quickly to my requests.""They respond very quickly to my requests."
"In all honesty, I don't really have a positive or negative feeling about them. They are where I go to cut keys.""I like that it is spacious and close to my business location. When a technician comes out, they are friendly, efficient, and knowledgeable."
"I am pretty satisfied with them.""I think they know what they are doing and they have been around for a long time."
"That they have been in business for a while""They seemed to be knowledgeable."
"They do their job.""They do their job. The older employees are great and they know their job and they are competent."
"They offer a lot of different kinds of services.""They offer different kinds of locksmith services."
"They are huge and they fix pretty much every lock there is.""I only used them once and they were able to change 70 locks."
"I wouldn't say anything.""I have had them for such a long time."
"Make sure they help you learn how to use the system.""The cameras work pretty well."
"When they do work, it is good. I have been promised quotes and estimates, but I haven't gotten them. I did request a quote recently and I got it. They are inconsistent.""When they are here and they work, they do good work."
"Even though they are not the cheapest, they will come out and show up no matter what the time is. You have to understand that you will have to wait a while once the locksmith is there.""I can only hear back from Randy, and he is very helpful. He makes sure things get done."
"Just make sure you get it done the way you want it.""The original work order was completed."
"You'll be paying too much for what you get. They're too expensive.""They're nice, smart, enthusiastic, and good for locksmith type of work. We've been using them for 34 years for this kind of work, which has mostly been very good."
"I was very dissatisfied.""They send me a notice every week showing the entrances and exits of the alarm systems."
"Do your due diligence and make sure it is something you want to do and follow up on your own.""They got the job done fairly quickly."
"Pay your bills sooner. I would recommend them, but I was frustrated with their service.""Originally, the people who helped come out to train were polite and courteous. When they did show us how to use it, they went slowly and they showed us how to use it."
"Their work is not the best, they installed things on the outside without protection and when there is a problem, they wanted additional money. The cost should have been part of the installation.""Nothing"
"I don't recommend any of my friends to go there and I wouldn't refer them. They are expensive and you don't get what you pay for.""They are personable and very professional. I do continue to use them."
"I had very high hopes of building a relationship with them and they have consistently disappointed me.""Nothing"
"Beware.""The employees are very nice."