Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
January 2013
We declare that Reed Brothers Security HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1970
(510) 456-0989
4432 Telegraph Avenue
Oakland, CA 94609

Reed Brothers Security provides a wide range of security services and products for residential and commercial clients throughout the Greater Bay Area. In addition to its 24/7 locksmithing capabilities, the company installs alarm systems, safes, security doors, gates, access control systems, cameras, and other modern equipment that’s designed to enhance the safety of customers’ homes and businesses.

Vice President Randy Reed says Reed Brothers Security’s dedication to community involvement has been an important part of its success. “We really enjoy interacting with the people in our community and helping them solve their security issues. From running monthly seminars for the Oakland Police Department to participating in locksmith bureaus, we’re always looking for new ways to educate the public about the importance of personal security.”

Reed Brothers Security also provides a 24-hour security monitoring service that includes the ability to receive digital signals, radio signals and video images from any type of alarm system. “We take a very realistic approach to securing our clients’ homes and businesses, and an important part of that is offering alarm and camera assistance whenever they need it,” says Mr. Reed. “We want our customers to think of us as a one-stop shop for all their security needs.”

Company Philosophy

“Our goal is to ensure every client is completely satisfied with our work, so we provide them with highly personalized service and never oversell our security products. We’re fully committed to protecting our clients’ properties and belongings by implementing state-of-the-art equipment and cutting-edge services.”

Serving the Greater Bay Area including Alameda, Contra Costa, San Francisco, Santa Clara, Marin, Napa and Monterey and Santa Cruz Counties

Security Services
Alarm Systems
Locks
Access Controls
Safes
Latch Guards
Gates
Personal Security
Cameras

Honeywell
Honeywell
Keri
Medeco
Medeco
Mul-T-Lock
Mul-T-Lock

Comparative Summary

Few locksmiths earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 80 years of industry experience, but that’s exactly the case for Reed Brothers Security. “My brother Ronald and I have been running things since 1975, but the company has been operating since the mid-1930s,” says...

Frequently Asked Questions

Q: Are you available 24/7?
A: "Yes. We have multiple vehicles and technicians on call at all times, so we’re able to offer very fast response times. "
Q: What do I need to do to secure my home or business?
A: "That depends on your security needs. We’ll work with you and do a security assessment based on your concerns, the people and valuables you need to safeguard, your location, and other factors. We’ll ask about the triggering event...
Q: How soon can you come set up my security system?
A: "We can usually be there the same day for an estimate and the next day for the installation. Custom systems may take longer because we have to order the equipment. "

Map

Javascript is required to view this map.

Industry Info

When it comes to choosing a locksmith, it’s best to find one before you actually need one
Once you’re locked out of your home, car or business, you won’t have the time to research locksmiths and determine which is best for your specific needs, so it’s a good idea to find a trustworthy company in advance. “For...
Findings based on statistically reliable research from 147 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 147

Diamond Certified Qualification

Based on 147 customer surveys, we declare
Reed Brothers Security
has passed all rating steps and has earned
The Diamond Certified Award
No. 1970
Continuously qualified since January 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

John T. Verified Customer Name
"The consistency, that they get the job done, that they're dependable, and the price is fair."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Reed Brothers Security
4432 Telegraph Avenue
Oakland, CA 94609
(510) 456-0989
DCID5106522477

Mon – Fri: 7:30am – 5:30pm
Sat: 8:30am – 5pm
24/7 Emergency Service

Serving the Greater Bay Area including Alameda, Contra Costa, San Francisco, Santa Clara, Marin, Napa and Monterey and Santa Cruz Counties

Ronald Reed, Randall Reed, Michael Salk, Owners
38
50
Medeco Security Center
1807 681462
Liability Insurance, Workers' Compensation
California Alarm Association (CAA)
1935
Security Services, Alarm Systems, Locks, Access Controls, Safes, Latch Guards, Gates, Personal Security, Cameras
Honeywell, Keri, Medeco, Mul-T-Lock
70,000
Commercial, Residential
1-Year Warranty

Photo & Video Gallery

Survey Responses For

Reed Brothers Security

Reed Brothers Security: Average 8.4 out of 10 based on 147 unique customer surveys of customer satisfaction.
John T. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Randy Reed owns it and I've known them a long time. If I need to pick up the phone and call Randy, I can. For key servicing and different things of that nature, you can talk to dispatch and have them send someone who knows your building, so they're very well coordinated in the office."

"The consistency, that they get the job done, that they're dependable, and the price is fair."

Leonard D. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd give them their phone number and tell them to call them."

"They had all the things that I needed and services I needed."

Pam G. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been dealing with them for many, many years, so I've been satisfied and you can trust them."

"When they make an appointment, they keep it. They do the job, and I just appreciate the kind of work they do, you don't have to redo it. All the workers that have come out were gentlemen-like and polite."

Elva K. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best. I've been dealing with them for 30 years and the young lady Dawn is superb, she's the best."

"The keys always fit. Some places give you sub-standard keys. They did my whole building and it's just beautiful."

Pat D. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get the job done."

"I've always used them and they get the job done."

Carlton J. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them to go there for anything."

"Their kind of locks, mails and keys and lockboxes, iron work, sometimes I need that, they're very helpful."

Robert E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Run, don't walk."

"They're a great locksmith, that's all I've got to say."

Bryan R. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great lock company, they'll take care of all your locksmith needs."

"Just the friendly advice and good service"

Michael L. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're not the cheapest guys around, but I manage rental properties and I use them all the time. They get it right the first time and I can't afford mistakes or the guy coming back."

"They know what they're doing, not the cheapest, but they know what they're doing. They have all the top-of-the-line stuff, so you don't have to worry about buying something second rate."

Choa-Hun T. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and not just anybody can do the work they can do, they're very secure. The price is very high."

"The skill"

Linda L. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I already do tell all my friends that they're very good and very professional. Everybody in Oakland knows about them and uses them."

"They're very knowledgeable, professional, personable, and just very nice people."

Julia M. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're dependable, honest, and reasonable, I couldn't imagine using anyone else."

"I don't actually have contact with them right now, but my manager does and she says she would not call anybody else. I also used them before the manager came in, and when my parents owned the building, so it's been decades that we've been using them."

Patricia B. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I haven't really thought about it, but they do efficient work and they're very honest."

"They get the job done and that means they give you a time frame, they go out, they give an estimate, and get it done. I think they do a very good job at what they do."

A.T.T. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always willing to do whatever it takes to get the job done, they do it right the first time, and they are willing to answer whatever questions you may have."

"Their service is always very exceptional. They are always willing to help you, they always have a good solution for whatever problem you may have, and they never tell you 'No'."

C.E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They show up when I need them, and they do the work required."

L.P. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are kind of expensive, but they are reliable, and you get what you pay for."

"They had what I needed, they had great customer service, and they were quick."

M.E. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have only used them for locksmith and keys. They are good."

"They do excellent work, and they are very skilled."

P.H. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I use them for locksmith purposes, and they definitely know what they're doing."

"When I am in a bind, Randy, the owner, has my back. I like Randy. He's a cool guy."

R.W.S. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a great place to get keys made."

"It is convenient, and they were able to do it right away."

A. F. D. Verified Reed Brothers Security Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are reliable and responsive."

"That they are responsive, as when I call them, I need them right away."