Diamond Certified Company Report

Pipe Spy Inc.

Diamond Certified Company Report

Pipe Spy Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

David W.

VERIFIED Pipe Spy Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys are on the spot. I did a sewer line replacement and other services. I would not use anyone else. My old plumber was not good, so I am glad I found someone who is good. I'm a contractor, and when my people need their sewer worked on, I refer them to Pipe Spy.

Very prompt, thorough, and they handled any vagrancy's. After the job, they put everything back nicely. The plants were put back, and they cleaned up really well actually.

Al C.

VERIFIED Pipe Spy Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're super reliable, and they totally live up to their advertising. I thought they were fantastic.

I liked how prompt and professional they were. I was all around happy with them.

Addison D.

VERIFIED Pipe Spy Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really took care of the surrounding area where they were digging so that none of my plants were damaged. When they left, it looked like they were never here, and they returned everything to its original condition. They did beautiful work.

I liked that they used really good materials, and they left everything in its original condition.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

(L to R) Owners Paul Cooper, Heiko Dzierzon and Manuel Madrid

Pipe Spy Inc. uses state-of-the-art equipment to perform trenchless sewer replacements and camera inspections for residential and commercial clients in Alameda and Contra Costa Counties. The company also provides various sewer diagnostic and repair services, and it utilizes its expertise in all areas of sewer compliance to help resolve sewer boundary issues with neighbors and city agencies.

Owners Paul Cooper and Heiko Dzierzon established Pipe Spy Inc. after noticing a growing  need for sewer lateral repair and replacement for Bay Area homeowners. “We used to install sewers the old-fashioned way—by digging big trenches across property lines—but after only two years of operations, we saw technological advancements like pipe bursting and knew the industry had to change,” explains Mr. Cooper. “We worked  with local officials to bring those benefits to Bay Area homeowners. Trenchless technology lowers the cost of sewer replacement by 50 percent or more, and it has become the new standard for the way sewers are replaced.”

Pipe Spy Inc. emphasizes clear communication with its clients throughout every step of their sewer projects, which Mr. Dzierzon says is important for establishing their needs and effectively solving their problems. “When we take the time to solve a customer’s problem, they feel like they’ve received an exceptional value, which is a key component of the relationship. Even if we don’t have a solution in-house, we’ll point them in the right direction.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pipe Spy Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Trenchless Pipe Replacement
Camera Pipe Inspections
Sewer Diagnostics
Service & Repair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pipe Spy Inc.

Pipe Spy Inc.’s crew uses state-of-the-art trenchless technology to replace clay pipes with HDPE pipes.

Company Profile

Pipe Spy Inc. uses state-of-the-art equipment to perform trenchless sewer replacements and camera inspections for residential and commercial clients in Alameda and Contra Costa Counties. The company also provides various sewer diagnostic and repair services, and it utilizes its expertise in all areas of sewer compliance to help resolve sewer boundary issues with neighbors and city agencies.

Owners Paul Cooper and Heiko Dzierzon established Pipe Spy Inc. after noticing a growing  need for sewer lateral repair and replacement for Bay Area homeowners. “We used to install sewers the old-fashioned way—by digging big trenches across property lines—but after only two years of operations, we saw technological advancements like pipe bursting and knew the industry had to change,” explains Mr. Cooper. “We worked  with local officials to bring those benefits to Bay Area homeowners. Trenchless technology lowers the cost of sewer replacement by 50 percent or more, and it has become the new standard for the way sewers are replaced.”

Pipe Spy Inc. emphasizes clear communication with its clients throughout every step of their sewer projects, which Mr. Dzierzon says is important for establishing their needs and effectively solving their problems. “When we take the time to solve a customer’s problem, they feel like they’ve received an exceptional value, which is a key component of the relationship. Even if we don’t have a solution in-house, we’ll point them in the right direction.”

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Company Philosophy

"We strive for competence in action, from how we engage with our customers to how we perform our work. We work together for our clients, our employees and the company, so our goal is 100 percent customer satisfaction in every situation."

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Comparative Summary

Few sewer line contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also say they’ve helped set the industry standard for sewer line replacement techniques, but that’s exactly the case for Pipe Spy Inc. “When we saw a prototype of pipe bursting technology more than a decade ago, we recognized it was going to change the industry, so we abandoned the old way of trenching,” explains co-owner Paul Cooper. “Today, we continue to set the standard for the way sewer lines are replaced, and we’re very proud of that.”

Pipe Spy Inc. has been using state-of-the-art equipment to perform trenchless sewer replacements for residential and commercial clients in Alameda and Contra Costa Counties since 1998. The company also provides a variety of sewer repair and diagnostic services, and it utilizes its comprehensive sewer compliance expertise to help resolve sewer boundary issues with city agencies and neighbors.

Unlike less experienced sewer line contractors that take an assembly line approach to each job and sacrifice personal relationships with their customers in the process, Pipe Spy Inc. takes a detail-oriented approach that’s designed to achieve high levels of customer satisfaction. “Our services have a lot of depth,” says co-owner Heiko Dzierzon. “Whether it’s listening closely to our customers’ concerns or clearly explaining our work, our goal is to provide excellent service that makes them feel satisfied and happy.”

Another distinguishing attribute of Pipe Spy Inc. is its ability to conduct sewer line video inspections, which Mr. Cooper says is important for confirming the location of pipe problems and eliminating neighbor boundary issues. “We’re also knowledgeable about all the jurisdictions and sewer compliance requirements in the East Bay, and we can help homeowners, general contractors, and real estate agents with their permitting and compliance needs.”

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Industry Info

Many homeowners are caught off guard when they start having problems with their sewer lines or discover they’re required to bring their lines up to new compliance standards. “Aging infrastructure is a growing problem in the Bay Area, and that includes sewer pipes,” explains Heiko Dzierzon, co-owner of Pipe Spy Inc. in Oakland. “It’s important to stay aware of the aging of your home and community infrastructure, but it’s also important to stay aware of the government requirements to fix these problems.”

Most sewer lines will last between 50 and 80 years before they need to be replaced, but local governments may also have requirements for upgrading sewer pipes and home sewer lines. These requirements are often waived for existing homes until the properties are remodeled (especially if the remodeling costs exceed a certain dollar amount) or sold. “If a property is bought or sold, sewer compliance laws often mandate a pipe assessment,” explains Mr. Dzierzon. “This usually requires a sewer line contractor to verify your lateral sewer pipes are watertight, which means no rainwater can get into the sewer system. It also might require an assessment of the structural condition of the pipes, including a pressure test to make sure there’s no leakage.”

Most old sewer line pipes in the Bay Area are made of clay, terra cotta, cardboard amalgamation or cast iron. New compliance standards usually require high-quality materials, such as high-density polyethylene (HDPE), which is welded together to create a continuous length of pipe. According to Mr. Dzierzon, these pipes can last up to 100 years, which is good for the community infrastructure and gives homeowners peace of mind. “People who’ve experienced repeated sewer backups or foul smells in their homes benefit from new pipes because the new sewer systems are healthier and in full compliance,” he says. “From a community perspective, sewer line contractors are rebuilding a 100-year-old infrastructure one pipeline at a time.”

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Frequently Asked Questions

Q: How much will it cost to repair my sewer line?

A: We’ll have to look at your sewer line in order to provide an accurate estimate. For example, the cost of trenchless sewer replacement depends on how many holes need to be dug, how deep those holes need to be and the surface areas that need to be restored.

Q: How soon can you start working?

A: Our average response time varies depending on the urgency. If it’s an emergency, we’ll respond on the same day you call. We try to get to non-emergency calls within 48 hours or by appointment.

Q: Why doesn’t the city repair residential sewer lines?

A: Drain lines are considered utilities, which means they’re the responsibility of the homeowner. A portion of sewer lines does belong to the city, but the portion that’s on your property is your responsibility.

Q: What is trenchless pipe replacement?

A: Trenchless pipe replacement is a method of replacing underground pipes without digging trenches. We use a pipe bursting method that simultaneously breaks the old pipe and replaces it with a new polyethylene pipe. Trenchless pipe replacement typically costs 50 to 75 percent less than the traditional method.

Q: How long will it take you to perform a trenchless pipe replacement?

A: We can typically perform a trenchless pipe replacement in one day.

Q: What’s a sewer line video inspection?

A: It’s a camera inspection of the drain line that runs from your building to the sewer system. Camera inspections give us a glimpse of how well the line is working.

Q: Do you clear clogged drains?

A: Yes, we offer power snaking and hydro jetting, which is a method that uses high-pressure water to clear pipe lines.

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Pipe Spy Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.pipespy.com
Diamond Certified RATINGS ON Pipe Spy Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Pipe Spy Inc. : Average 9.3 out of 10 based on 175 unique customer surveys of customer satisfaction.

David W.

VERIFIED Pipe Spy Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys are on the spot. I did a sewer line replacement and other services. I would not use anyone else. My old plumber was not good, so I am glad I found someone who is good. I'm a contractor, and when my people need their sewer worked on, I refer them to Pipe Spy.

Very prompt, thorough, and they handled any vagrancy's. After the job, they put everything back nicely. The plants were put back, and they cleaned up really well actually.

Al C.

VERIFIED Pipe Spy Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're super reliable, and they totally live up to their advertising. I thought they were fantastic.

I liked how prompt and professional they were. I was all around happy with them.

Addison D.

VERIFIED Pipe Spy Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really took care of the surrounding area where they were digging so that none of my plants were damaged. When they left, it looked like they were never here, and they returned everything to its original condition. They did beautiful work.

I liked that they used really good materials, and they left everything in its original condition.

Regan H.

VERIFIED Pipe Spy Inc. CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the fact that they did their job without any extra fees or issues involved.

Hassle-free service and the ease of working with them

Sandra L.

VERIFIED Pipe Spy Inc. CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and did things in a very timely manor. They actually took on extra work without charging the full amount in which they could have, so in my book, that was pretty amazing for a company these days.

I guess that they were professional, they had great communication, and they left the grounds in excellent condition.

Allen H.

VERIFIED Pipe Spy Inc. CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was good quality, but on the other hand, the estimate and budgeting was not satisfactory. The things I was told were ambiguous and not accurate at all. They need a unambiguous estimate, so you know exactly what it is that your paying for. With them that would be the customers responsibility, so I would suggest to people that they get an exact estimate so you know exactly what you will be paying.

The quality of the work, and they were fast.

Max J.

VERIFIED Pipe Spy Inc. CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. Use them.

They took care of the issue right away.

Mara P.

VERIFIED Pipe Spy Inc. CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a friendly worker who knew his job. He was on time and finished the job in a timely manner. He also came back to follow up on the job and make sure all was well.

The gentleman who did the work was very pleasurable.

Scott Y.

VERIFIED Pipe Spy Inc. CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient and hardworking. They get it done quickly.

I liked that they told me exactly what was going to be done.

George C.

VERIFIED Pipe Spy Inc. CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, extremely responsive, on time, and under budget. They made it a great experience.

Very professional, and they worked as a team.

Cheryl O.

VERIFIED Pipe Spy Inc. CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up very quickly and did a wonderful job.

It was a emergency, and they were the only company able to get here the fastest.

Thomas T.

VERIFIED Pipe Spy Inc. CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I used three firms prior and would not use anyone else moving forward. I would say don't try anyone else. My company has hired them for a large job as a result of my experience with their service at my home.

Customer service

Eric N.

VERIFIED Pipe Spy Inc. CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. There were no hang-ups, and everything has worked fine since.

Nothing in particular, it was just a job well done.

Erik T.

VERIFIED Pipe Spy Inc. CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they do high-end work. I don't think they are the least expensive, but the work is great. I would use them for specific items, but not everything.

Just that they were efficient and professional

Philip R.

VERIFIED Pipe Spy Inc. CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're a good, solid company.

Heiko, the owner

Jim L.

VERIFIED Pipe Spy Inc. CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell others to use them. They were greatly appreciated. I knew they were Diamond Certified, so that explained a lot to me.

Honestly, I would say everything.

Catherine E.

VERIFIED Pipe Spy Inc. CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hire them.

Everything, very professional, I was in a crisis state, and they saved me. Everything was the best.

Willie Y.

VERIFIED Pipe Spy Inc. CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, and they do very thorough work.

I like the supervision.

Art D.

VERIFIED Pipe Spy Inc. CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable, neat, and professional.

I like that they're very professional. I was really happy with them.

Charlotte B.

VERIFIED Pipe Spy Inc. CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're real professionals.

I liked that they were speedy, they were good at communicating with me, and they did the job well.

Read All 175 Survey Responses at Ratings View