Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
June 2007
We declare that Moore Mechanical, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1098
(925) 560-1505

Moore Mechanical, Inc. is one of the few HVAC companies that offer its customers a comprehensive approach to energy efficiency upgrades for their homes or buildings. As a trained and certified building performance contractor, the company can show clients how a “whole house” approach can offer them more choices when it comes to upgrading their comfort systems, including checking insulation levels, air leakage and total energy use. Moore Mechanical is also a PG&E participating contractor and can help guide customers through any possible utility rebate programs.

Established in 1985, Moore Mechanical has grown to be one of the premier HVAC contractors in the Bay Area, enjoying an extremely loyal customer base and benefiting from numerous referrals from existing customers. The company’s employees enjoy the family-run business culture that forces growth and training and emphasizes a customer-focused approach. 

Company Philosophy

“Our goal is to provide our customers with the best comfort solutions to meet their specific needs. We provide service that goes beyond normal HVAC companies, and our customers always tell us they’re impressed with the amount of options we offer. We strive to find solutions to meet each client’s needs while still keeping within their budget.”

Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Fremont, Berkeley and Hayward.

Heating and Air Conditioning Service, Installation, and Maintenance
Duct Repairs, Replacement and Cleaning

Carrier
Carrier
Rheem
Trane
Trane

Comparative Summary

Some HVAC (heating, ventilation and air conditioning) contractors pride themselves on good service. Others pride themselves on quality products or low costs. Moore Mechanical strives to wrap them all together into a single, overriding benefit—value. For owner and founder Stephen Moore, that means quality brands, outstanding service and satisfying customers’ budget constraints. Moore...

Frequently Asked Questions

Q: Should I repair my system or replace it?
A: "It depends on a number of factors. If you go to a specific section of our website, www.mooremechanical.com/repairorreplace.asp, there’s a worksheet to help you decide."
Q: How do you price repairs?
A: "We’ve found that the honest, straightforward solution is a flat rate. Everyone receives the same price, taken from our price book. Our technicians can show you the price, including discounts offered for loyal customers. The repair fee...
Q: Do you pull permits?
A: "Yes, if it’s required. We’ll take care of the process and explain it to you."

Industry Info

Air duct cleaning isn’t necessarily a cure-all.
You’ve probably seen advertisements from companies offering to improve your home's indoor air quality by cleaning your air ducts. This can include cleaning various heating and cooling system components of forced air systems, including the...
Findings based on statistically reliable research from 288 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 288

Diamond Certified Qualification

Based on 288 customer surveys, we declare
Moore Mechanical, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1098
Continuously qualified since June 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Tom P. Verified Customer Name
"I liked the professionalism. They were in and out in the time they said they were going to be and the work was done professionally. I have recommended them a number of times and I think they are great."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Moore Mechanical, Inc.
(925) 560-1505
(925) 837-8993 fax

Mon – Fri: 7:30am – 4:30pm
Evenings & Weekends: By Appointment

Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Fremont, Berkeley and Hayward.

Stephen J. Moore, Owner
30
20
BPI GoldStar Contractor, North American Technician Excellence (NATE) Certified
785008
Liability Insurance, Workers' Compensation
ACCA, Angie's List, Better Business Bureau, NATE
1982
Heating and Air Conditioning Service, Installation, and Maintenance; Duct Repairs, Replacement and Cleaning
Carrier, Rheem, Trane
4,000
Commercial, Residential
100% Satisfaction Guarantee, 10-Year Parts Warranty on All New Equipment, 10-Year Workmanship Guarantee on All New Equipment, 1-Year Warranty on Any Repair, Extended Labor Warranties Available
Up to 3-Year Financing Available
Alameda Air Duct Cleaning

Photo & Video Gallery

Survey Responses For

Moore Mechanical, Inc.

Moore Mechanical, Inc.: Average 9 out of 10 based on 288 unique customer surveys of customer satisfaction.
Tom P. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You get what you pay for and I think that they are a very professional, well-run organization that you can rely on."

"I liked the professionalism. They were in and out in the time they said they were going to be and the work was done professionally. I have recommended them a number of times and I think they are great."

Marilyn D. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very competent, professional, and reliable."

"They are very competent."

Noelle S. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They helped to fix my system and make it more efficient."

"Their communication"

Stan S. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have had them do many things for me and I have been quite satisfied."

"They are fairly reliable and I like the people who come out to work for me. They are quite knowledgeable about their work."

Bali G. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Clean, trustworthy, and timely"

"I guess, their trustworthiness,"

Maria K. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very informative, they shared programs that I was not familiar with, and they were very helpful. They saved me a lot of money."

"Their customer service, I called them for an installation. They provided me not only with the installation and the duct work, but they also referred me to some programs that provided me with very good rebates."

Kathleen F. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can believe what they say. They are thorough and they did exactly what they said when they said they would do it."

"They are really customer centric."

Debbie M. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You get what you are paying for."

"They are courteous and they do what they say they are going to do. They arrive on time."

Susan M. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good and reliable. The owner came out and resolved the problem that I had."

"They were responsive."

Allison H. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job at a reasonable price. They didn't try to sell me more than I needed."

"Responsiveness"

Charlie M. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Call them up and use them."

"They were knowledgeable and they did good work."

Michael Y. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"The technician who came was very helpful. He was courteous, professional, and I was very impressed with him. The technicians who installed my heater were very professional as well."

Chuck B. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time, reliable, honest, and they don't push things on you. They deliver as promised."

"They are honest."

Stan N. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am willing to recommend them."

"I thought the people were good and I have used them a couple of times already."

Kevin C. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They leave the site clean after everything is done."

Paul M. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came to fix my furnace and they made it work. They worked on my mom's house as well. They did a great job."

"They show up on time and they fix the problem. They get things working again, especially at my parents' place as they are old."

Rick P. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Try their service. They have good service and they are very reliable."

"Timely, and they have good service and they did good work."

Gavin D. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable, prompt, and good attitude"

"The girls in the office were super friendly and super helpful."

Reza S. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have issues with your air conditioning, call them and they will take care of it."

"They were responsive."

Simon C. Verified Moore Mechanical, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very trustworthy and their service is really great."

"They can fix my problems."