Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
June 2005
We declare that High Definition Designs HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #705
(707) 992-5999

Eliseo “Tito” Pabon, Owner/President

High Definition Designs provides and installs audio, video, home automation and computer networking systems for residential clients throughout the Bay Area. The company handles projects that range from basic television and entertainment center hook-ups for homes to high-end commercial installations for restaurants and wineries.

Owner Tito Pabon says High Definition Designs installs systems to draw maximum performance from every component while simultaneously blending into their surrounding structures as seamlessly as possible. “We use the latest technology and high-quality components from manufacturers with proven track records for reliability and excellent technical support.”

High Definition Designs also offers a cutting-edge home automation system called Control4®, which allows clients to manage every aspect of a home’s various entertainment systems from one centralized location. “With Control4, people can control their A/V systems and more with a handheld remote, an in-wall keypad or an app on their smart device,” explains Mr. Pabon. “They can have the very same control via the web when they’re away from home.” High Definition Designs is a member of the Custom Electronic Design & Installation Association (CEDIA).

Company Philosophy

“We take the time to determine exactly what our customers want and help them understand all their available options. Throughout our meticulous design process, we deliver client-driven objectives and excellent follow-through. Our primary goal is to take care of each client and continue to do so for as long as their audio/video system is installed.” 

Serving the Bay Area

Home Theater Systems
Whole House Audio Systems
Home Automation
Residential, Corporate, Commercial Design & Installation
New Construction & Retrofits

Control4 Home Automation Systems
Denon
Denon
Samsung
Stewart Filmscreen

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home theater and automation companies that have earned the prestigious Diamond Certified award. High Definition Designs upholds its reputation for providing excellent customer satisfaction by taking a detailed, personalized approach to every project. “After the initial appointment,...

Frequently Asked Questions

Q: How long will my installation take to complete?
A: "It depends on the system, but it usually doesn’t take more than a few days. Retrofit jobs can typically be completed in less than a day. We’ll give you a solid estimate of how long it will take, although with new construction projects, we’re...
Q: Will the equipment be kept out of sight?
A: "Yes. All the equipment we sell and install is designed to be hidden and operated by remote control."
Q: Are your systems easy to use?
A: "Yes, we design them to be easy to use. Most systems can be operated with the push of a button or two."

Industry Info

When planning for a home theater, look past the systems and consider the entire experience.
Taking the aesthetic details of your room into account and tweaking your systems for maximum performance will ultimately make your home theater more efficient. Instead of installing a system and simply pushing play, consider the following tips for...
Findings based on statistically reliable research from 207 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 207

Diamond Certified Qualification

Based on 207 customer surveys, we declare
High Definition Designs
has passed all rating steps and has earned
The Diamond Certified Award
No. 705
Continuously qualified since June 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Phyllis B. Verified Customer Name
"They're always able to make things work like they should work."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

High Definition Designs
(707) 992-5999
(707) 528-7418 fax
DCID7075428450

Mon – Fri: 8am – 5pm
Other: By Appointment

Serving the Bay Area

Eliseo “Tito” Pabon, Owner/President
30
2
754843
Liability Insurance, Workers' Compensation
1991
Home Theater Systems, Whole House Audio Systems, Home Automation, Residential, Corporate, Commercial Design & Installation, New Construction & Retrofits
Control4 Home Automation Systems, Denon, Samsung, Stewart Filmscreen
100
Commercial, Residential

Photo & Video Gallery

Survey Responses For

High Definition Designs

High Definition Designs: Average 9.4 out of 10 based on 207 unique customer surveys of customer satisfaction.
Phyllis B. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great. If I have a problem, I call, and they take care of it or come out and take care of it. I've known them for many years."

"They're always able to make things work like they should work."

Jane G. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Definitely hire them. They're dependable, honest, and I thought, reasonable."

"I felt I could trust them."

Bob P. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy and do quality work."

"They do what they say they are going to do, and they do it on time. Whenever I call, they respond, and that's the best you can ask for."

Matt C. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Responsive"

"Their expertise and responsiveness"

Suzanne O. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd give them a card, because I have their business cards on hand, and I'd tell them to call for sure. They have great service and enough knowledge."

"I think just knowing that I can call and I don't need to worry about anything electronic. Whether it's my computer, printer, TV, or my connections, they handle everything, including buying and installing my TV, one-stop shopping."

Tara R. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had a long relationship with them. They're very attentive, and they get the job done. I had a major installation in my house when I moved in, and they've always been appropriately responsive for what was needed. Ultimately, I'm very satisfied."

"They're personable people, they listen, and they do what needs to be done to make sure it's right. If you have a problem, and you know what it is, they'll address it. If you don't know what it is, they'll help you figure it out. I think they do their best."

Roger P. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say very dependable, and they know what they're doing. I'm a general contractor myself, so I deal with contractors and subcontractors all the time. I'd say they're top-notch."

"Quality of the work"

Wayne C. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were extremely professional, tidy and clean, and they did everything that we asked. Everything worked, and they were reasonable."

"I felt very confident. They came out and did an aftermarket installation, and everything went smoothly. They found the right speakers and equipment without any problems."

Julie G. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their thoroughness, their state-of-the-art knowledge, and being a gentlemen."

"I think the knowledge"

Peter P. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very honest people, professional, and responsive to my needs."

"They didn't try to over sell me. They listened to what I needed and then they provided a very good option for me. They're very personable."

Audrey K. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were wonderful to work with. Eliseo is a nice person, and they offer good service."

"Overall service, success of the project, and accessibility, I've been very satisfied."

Alan L. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, well-priced, good service, punctual, and knowledgeable"

"Eliseo's ability to share his knowledge with me"

Cortney B. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good, reliable company."

"It's hard to say what I like best."

Gardner C. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have the technical expertise necessary to do the job right."

"Their promptness"

Jayne G. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great guys. They are very reliable, easy to work with, always come when I call, and always fix my problem."

"The reliability and the service"

Lorraine P. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would give them high marks. I would tell others to go with them."

"I love them. They're great. I like their professionalism, the way they treated me, and the end result. Eliseo is so kind and thoughtful. He goes the extra mile."

Lisa R. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I only work with Tito who is really responsive, comes out quickly, and tries really hard. Tito is a good guy."

"Tito is very responsive, even on weekends. "

Mary M. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are competent and reliable."

"They have quick service."

Rodger P. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and they do good work."

"Very reliable"

Suzanne B. Verified High Definition Designs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quick and efficient"

"I like Eliseo, the owner, the best."