Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
February 2006
We declare that Gateway Roofing & Waterproofing, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #828
(415) 347-5917
191 Vienna Street
San Francisco, CA 94112

Gateway Roofing & Waterproofing, Inc. offers roofing and waterproofing services to residential and commercial clients throughout the Bay Area. In addition to repairing and installing all varieties of roofs, including modified bitumen, tar and gravel, shingle, tile and metal, the company installs skylights and sun tunnels.

Owner Vernal Lee established Gateway Roofing & Waterproofing to provide reliable and knowledgeable roofing services for Bay Area customers. Mr. Lee says most of his crew members have between 15 and 20 years of experience in the roofing industry and have been with the company since it was founded in 2004. “They work well with each other, and they’re one of the most experienced teams in the area.”

Gateway Roofing & Waterproofing also provides roof inspections for insurance companies and buyers who want to check a roof’s condition before purchasing a property. The company’s estimator has more than 20 years of hands-on experience with all types of roofing systems.

Company Philosophy

“We love what we do and treat our customers like family. We take our time and use high-quality materials to provide our customers with the best possible work in a cost effective manner. Our desire isn’t to build the largest roofing company in the Bay Area; instead, we seek to use our professional skills to take care of people’s needs.”

Serving all of San Francisco including Sunset District, Richmond District, Mission District, Tenderloin, Bernal Heights, Nob Hill and Pacific Heights.

Roofing
Waterproofing
Related Sheet Metal Work
Roof Inspection

Certainteed
Certainteed
Elk
Firestone
Firestone
Malarkey
Malarkey
Monier
Monier
PAC/POLY
PAC/POLY
U.S. Tile
U.S. Tile
Una-Clad
Una-Clad

Comparative Summary

Gateway Roofing & Waterproofing, Inc. is a San Francisco-based roofing and waterproofing firm that serves residential and commercial clients throughout the Bay Area. The company’s main focus is repairing and installing all varieties of roofs, including modified bitumen, tar and gravel, shingle, tile and metal. It also works with gutters and downspouts and installs skylights, sun tunnels,...
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Frequently Asked Questions

Q: How long will my roofing job take?
A: "Repair work can usually be completed in one day. A complete roof replacement on a typical house usually takes two days. Commercial buildings may take a week or more."
Q: What’s roofing ventilation and why is it important?
A: "Roofing ventilation is the continuous flow of air through an attic space. It’s essential to dissipate heat and protect your building from moisture. Improperly ventilated attic spaces can create temperatures of up to 150 degrees, which can da...
Q: What kind of warranty do you provide?
A: "California requires that roofing contractors give a two-year warranty, but we go further and provide a 10 to 12-year warranty on the roofs we install. There are rarely any problems with our roofs, but if you encounter one, call us and we’ll...
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Industry Info

When hiring a roofing contractor, don’t be afraid to ask questions.
“You should immediately address anything you don’t understand,” says Vernal Lee, owner of Gateway Roofing & Waterproofing, Inc. in San Francisco. “A good roofing company should answer every question and communicate openly with their customers....
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Findings based on statistically reliable research from 81 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 81

Diamond Certified Qualification

Based on 81 customer surveys, we declare
Gateway Roofing & Waterproofing, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 828
Continuously qualified since February 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Joe F. Verified Customer Name
"They have good prices, and they are dependable. They show up when they say they will, and they get the job done, which is very important."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Gateway Roofing & Waterproofing, Inc.
http://www.gatewayroof.com
191 Vienna Street
San Francisco, CA 94112
(415) 347-5917
(510) 559-9697 fax
DCID4153346008

Mon – Fri: 7am – 5pm

Serving all of San Francisco including Sunset District, Richmond District, Mission District, Tenderloin, Bernal Heights, Nob Hill and Pacific Heights.

Vernal Lee
7
6
799104
Liability Insurance, Worker's Compensation
2004
Roof Repair and Waterproofing
Certainteed, Elk, Firestone, Malarkey, Monier, PAC/POLY, U.S. Tile, Una-Clad
Residential and Commercial
10 to 12-Year Warranty on Workmanship
San Francisco Roofing

Survey Responses For

Gateway Roofing & Waterproofing, Inc.

Gateway Roofing & Waterproofing, Inc.: Average 9.2 out of 10 based on 81 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Joe F. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good prices, and they are dependable. They show up when they say they will, and they get the job done, which is very important."

Joel K. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their price was extremely reasonable."

J.J. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive, they told me what they were going to do, and they did it. Their price was fair. They were available, and they responded."

Larry A. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they were going to do. The roof hasn't leaked. It looks good. They did a good job."

Lesile S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We bought slate roofing material, which is not typical. Their craftsmanship was just excellent. They were really meticulous. They cleaned up, and their work was just beautiful. They did the job in a timely manner."

Mark B. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I called them up, and they were here."

Olga Z. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they made an effort to check on things."

Paul G. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their price was by far the best. They did everything they were supposed to do. They fixed it, and there are no more leaks."

Ric R. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional and quick to respond. They are reasonable. I have recommended them many times. They do their job in an efficient manner."

Emily. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were nice and polite. They were very nice people. I have nothing negative to say about them."

Jesse W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There were a lot of things. Their communication was excellent. I was always able to get a hold of them. They were very good problem solvers. I had three excellent quotes from three reputable roofing companies and they wound up impressing me the most. Their price was the lowest as well, to sum it up, quality of work, communication, price, and problem solving."

J.J. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive. The job was excellent. They were neat, clean, and on time. They were friendly and easy to deal with. It was wonderful all the way around."

Larry A. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they looked over the situation well. They did the work that was necessary and even suggested a few improvements."

Lesile S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very precise. They were very neat and the clean-up was very good. I thought he was an excellent roofer."

Ray R. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that he had a ten year guarantee. They worked pretty fast and didn't bother us. It was a very easy process."

S.C. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt. They did what they said they would do and they did quality work."

Mick G. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're easy to work with, trustworthy, competent and efficient. They do good work."

Philip G. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do really good work."

Edeson L. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very neat and clean."

James L. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their prices are very competitive. They show up when they say they are going to show up."

Jean M. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that they were on time and did what they promised. They really were a very professional company."

Mahmoud P. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job on time, which is very important in our business. They deliver what they have in the contract. They are easy with the clients. If you have clients and introduce them as subcontractors, they are really nice. I have never heard of any problems with the client complaining about their behavior or conduct. The price is amazing, very competitive."

Pete T. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are great to work with. They are cooperative and responsive."

Steve V. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Responsiveness, they do what they say they are going to do when they say they are going to do it."

Michael V. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have to tell you how extremely happy we are with their service. They are so easy to work with. They do everything they promise. They are knowledgeable and punctual."

Bill W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Charlotte A. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were responsive."

Diane D. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was excellent."

Mary D. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is very thorough and professional."

Philip G. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they were going to do."

John H. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The execution of the work was great."

Darin J. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very reliable."

Steven K. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They worked from early in the morning to sundown. They covered everything. They even did work that wasn't originally quoted."

S.L. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is very good."

Maria M. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Ernest very much. He was very responsive."

M.P. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsible and friendly."

A.P. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their promptness and responsiveness."

Jim S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did an excellent job."

Young S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very impressed with his work."

Ali T. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very efficient and professional."

Bill W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The price."

I.W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The roof looks great."

Adam E. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They followed through on an issue that wasn't addressed initially. I have to give them credit for standing by their word."

Alex C. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their scheduling is pretty good. Their workers are careful, and their price is good."

Bill P. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the guy. They came to take pictures of my roof, and they were able to show me what repairs were needed. When they finished the job, they showed me what it looked like after they finished."

Ernie S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with."

Linda S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job overall."

Patricia C. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are reasonable. The owner is honest and upfront. They are very fast, in terms of service. The receptionist is very efficient. They email contracts. They are more than generous and efficient. I have nothing but good things to say about them. The owner is more than gracious. Their bid beat the other people by a huge percentage. They even threw in an extra service for me free of charge."

James L. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Just the way they did the work."

Ric R. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I am a real estate agent and I refer a lot of clients to him. I like his follow-through. His bids are generally good. He is professional and has a good attitude. I know how to reach him."

Alison G. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Ease, great value, clean, and the communication was wonderful."

Mike G. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Ali K. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their quality."

Ali T. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very punctual. They did an excellent job."

S.T. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Pricing and being on time."

Ben W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The completeness, as they do a full service. They try and help."

Calvin W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work."

Ron A. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was on time, and the work was excellent."

Nora B. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They just did a great job."

Alex S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've never had a problem with them."

Rick W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Ernest is easy to work with, and the price is pretty good."

Harry W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the follow-up."

Ben D. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like their whole operation. All of them are good, hardworking men. They know what they are doing. They are organized. They have everything. My roof is fine."

Bill M. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were pretty good at communicating, and they were diligent. They kept me in the loop on the progress of the project."

Calvin W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their price and timeliness."

Christine L. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were quick and reasonably priced."

Ed C. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were faced with a problem that was difficult to solve. They came up with a creative and effective solution."

Michael F. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very careful about what they were doing, and they were very professional."

Mike E. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came up with a solution that was not very expensive, and it seems to have worked."

Monette A. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, courteous, and they did a good job."

Nick G. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are courteous."

Janet S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Good recommendations, good work."

John L. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work."

D.M. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were responsive and the follow-up was good."

Janet S. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I guess it is very efficient."

James L. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job for me."

George M. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are responsive."

Calvin W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The scheduling was pretty good."

Albert W. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and they did a good job. They kept things clean."

Jane P. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were responsive about coming out and getting the work done."

Mark T. Verified Gateway Roofing & Waterproofing, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"Prompt, good response."