Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
February 2007
We declare that Ace Plumbing and Rooter HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1051
(415) 523-0012
2200 Jerrold Avenue, Suite S
San Francisco, CA 94124
Owner Jonathan Millington is a plumbing industry veteran.

Ace Plumbing and Rooter provides a variety of general plumbing services for residential and commercial clients in San Francisco and its surrounding communities. In addition to fixing water heaters, toilets, garbage disposals and other plumbing systems, Ace provides video sewer inspections, sewer line repairs, trenchless sewer installations, backflow testing, leak detection and more. The company also offers prepurchase home inspections of residential plumbing systems and prepares preventative maintenance plans for restaurants and other commercial establishments.

Owner Jonathan Millington and his crew have decades of experience in all areas of plumbing service and repair. Mr. Millington takes great pride in exceeding the expectations of his customers by providing quality services at fair prices. “We’re a service-oriented company, and more than 75 percent of our business comes from repeat clients, so we’re absolutely committed to upholding our values for doing excellent work and using high-quality equipment,” he says.

Ace Plumbing and Rooter offers an exclusive online coupon that gives new customers a 10 percent discount for first-time service. Mr. Millington invites potential clients to visit www.aceplumbingandrooter.com to learn more. 

Company Philosophy

“We’re very proud of our reputation for providing unparalleled customer service. The most gratifying part of our job is solving tough problems for clients—we strive to always perform beyond their expectations and give a little extra effort to make them happy. Ultimately, we want them to recommend us to their friends and always think of us for their future plumbing needs.”

Serving San Francisco, South San Francisco, Colma, Daly City and Brisbane

General Plumbing Service & Repair
Sewer/Drain Maintenance & Repair
Video Inspection
Copper Repipe
Leak Detection & Repair
Water Heater Repair & Replacement
Water Line Repair & Replacement
Gas Line Repair & Replacement
Backflow Testing & Repair
Pre-Purchase Home Inspections

Bradford White
Bradford White
Delta
Delta
Grohe
Grohe
Kohler
Kohler
Moen
Moen
PricePfister
Rheem
Rinnai
Rinnai
Toto
Toto

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Ace Plumbing and Rooter, the key to achieving and maintaining high levels of customer satisfaction is simple: keep prices fair and perform excellent work for every customer. “There’s nothing...

Frequently Asked Questions

Q: Can you give me an estimate over the phone?
A: "We give free estimates, but we try not to quote anything over the phone. If we tell you a repair is $100 over the phone and it ends up costing $300, it’s bad for everyone involved. There are a lot of variables to consider when estimating a j...
Q: Do I need to immediately fix my toilet if it’s running?
A: "In addition to wasting water, letting a toilet run can turn a small problem into a bad situation, so you should definitely get it fixed as soon as possible. It’s a minimal amount of water in terms of billing costs, but the potential for the...
Q: What’s forensic plumbing?
A: "Forensic plumbing is a method for dealing with plumbing problems that aren’t immediately obvious, like moisture and leak issues. It requires investigation and the use of special equipment such as listening devices, which allow us to find lea...

Map

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Industry Info

Preventive maintenance is the key to avoiding serious plumbing problems.
Large-scale plumbing issues should always be handled by a professional, but there are plenty of simple techniques and procedures you can use to perform basic preventive maintenance. Consider the following tips for ensuring your plumbing system is...
Findings based on statistically reliable research from 160 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 160

Diamond Certified Qualification

Based on 160 customer surveys, we declare
Ace Plumbing and Rooter
has passed all rating steps and has earned
The Diamond Certified Award
No. 1051
Continuously qualified since February 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ayako Y. Verified Customer Name
"I like that they are reliable."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Ace Plumbing and Rooter
2200 Jerrold Avenue, Suite S
San Francisco, CA 94124
(415) 523-0012
(415) 824-6323 fax
DCID4158246333

Available 24/7

Serving San Francisco, South San Francisco, Colma, Daly City and Brisbane

Jonathan Millington, Owner
20
12
829071
Liability Insurance, Workers' Compensation
Better Business Bureau
2002
General Plumbing Service & Repair, Sewer/Drain Maintenance & Repair, Video Inspection, Copper Repipe, Leak Detection & Repair, Water Heater Repair & Replacement, Water Line Repair & Replacement, Gas Line Repair & Replacement, Backflow Testing & Repair, Pre-Purchase Home Inspections
Bradford White, Delta, Grohe, Kohler, Moen, PricePfister, Rheem, Rinnai, Toto
4,000
Residential and Light Commercial
90-Day Warranty on Labor
In-House Financing

Photo & Video Gallery

Survey Responses For

Ace Plumbing and Rooter

Ace Plumbing and Rooter: Average 8.8 out of 10 based on 160 unique customer surveys of customer satisfaction.
Ayako Y. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always on time and efficient."

"I like that they are reliable."

Ben M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and very professional and do a good job."

"Proficiency"

Christin R. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them."

"They are friendly, on time, and they did a great job on the project they did for me."

Jim B. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to come out on a weekend call quickly."

"They solved the problem on the first service visit."

Jonathan S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a prompt and reliable service."

"They came when they promised, they took care of my issue, and it was very much to my satisfaction."

Katherine S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very responsive, they do what needs to be done, and they give you a variety of options."

"They're very professional."

Mark C. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For me, they are very reliable, they come out very quickly, and they get the job done. "

"Availability"

Mark S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have had nothing but good experiences dealing with them. They come in a prompt manner, and they've always taken care of the problem."

"I like that I can actually request Shawn as often as I like to come out for my service calls."

Allen/Maurice W. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very punctual and on time."

"I think they are friendly and competent."

Raymond M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are extremely competent, they know what they're doing, and they're knowledgeable."

"They got out here reasonably quick, they got the job done, and they are friendly."

Sharon B. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very dependable and when I need them they are there."

"I just think they get the job done, they are always there when I need them, and I trust them in my home."

Veronica H. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them. They are extremely competent and they know what they are doing. "

"I am very pleased. They got the job done, they were on time, and they are professional."

Butterfly R. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job and they are very punctual. They will show up when you want them to."

"They do great work and they get there when I need them."

Adam M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them 5 or more times and have gotten to know the plumber, Sean. He is really great. He knows what to do, is skilled, and does his job well. I am very satisfied. He's really helped me out in a lot of plumbing emergencies, so I am happy just to continue using them. "

"I've been satisfied every time they've come to my aid. They've been extremely helpful in plumbing emergency situations that I've had. I've been very pleased with their professional performance. I will continue to use them and recommend them to others. "

Alexandra M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The good value of their work and their professionalism"

"Their promptness and the quality of service for a good price, I was very happy with their service."

Beverly R. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would give them Ace Plumbing and Rooter's name, so they can call them."

"I like the fellow who came out and did the work. He was a very nice man. I don't remember his name. Isn't that terrible?"

Christopher F. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy, honest, knowledgeable, and they have ingenuity."

"The best thing was the trustworthiness. I was very impressed."

David M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came on short notice and did a good job. I have no complaints about anything they did. They were courteous and competent."

"I like that they were reliable. They showed up in a timely manner and they were cheerful and pleasant to deal with. They did the work and solved the problem. I have no complaints. "

David S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good at what they did, worked fast, and had good products. I was pleased with the results of the work they did for me."

"The technician who came was really good and professional. He represented the company very well. I would use them again and recommend them to others."

Erika J. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them lots of time and they always do a great job for me, so I am very satisfied with them and how they do the work that is needed. "

"I like that they are fast, reliable, professional, they show up on time and do a great job."