Independently Rated Highest in Quality
S i x t h                              Consecutive Year        
Originally Earned:
February 2007
We declare that Ace Plumbing and Rooter HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1051
(415) 523-0012
945 Taraval St. #201
San Francisco, CA 94116

Ace Plumbing and Rooter provides a variety of general plumbing services for residential and commercial clients in San Francisco and its surrounding communities. In addition to fixing water heaters, toilets, garbage disposals and other plumbing systems, the company offers vide sewer inspections, sewer line repairs, trenchless sewer installations, backflow testing and more. It also performs pre-purchase home inspections of residential plumbing systems and prepares preventative maintenance plans for restaurants and other commercial establishments.

Owner Jonathan Millington and his crew have decades of experience in all areas of plumbing service and repair. Mr. Millington says he takes great pride in exceeding the expectations of his customers by providing quality services at fair prices. “We’re a service-oriented company, and more than 65 percent of our business comes from repeat clients, so we’re absolutely committed to upholding our values for doing excellent work and using high-quality equipment.”

Ace Plumbing and Rooter offers an exclusive online coupon that gives new customers a 10 percent discount for first time service. Mr. Millington invites potential clients to visit www.aceplumbingandrooter.com to learn more.

Company Philosophy

“We’re very proud of our reputation for providing unparalleled customer service. The most gratifying part of our job is solving tough problems for clients—we strive to always perform beyond their expectations and give a little extra effort to make them happy. Ultimately, we want them to recommend us to their friends and always think of us for their future plumbing needs.”

Serving all of San Francisco including Mission District, Sunset District, Bernal Heights, Russian Hill, Western Addition, the Castro and Tenderloin.

General Plumbing Service & Repair
Sewer/Drain Maintenance & Repair
Video Inspection, Copper Repipe
Leak Detection & Repair
Water Heater Repair & Replacement
Water Line Repair & Replacement
Gas Line Repair & Replacement
Back Flow Testing & Repair
Pre-Purchase Home Inspections

Bradford White
Bradford White
Delta
Delta
Grohe
Grohe
Kohler
Kohler
Moen
Moen
PricePfister
Rheem
Rinnai
Rinnai
Toto
Toto

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Ace Plumbing and Rooter, the key to achieving and maintaining high levels of customer satisfaction is simple: keep prices fair and perform excellent work for every customer. “There’s nothing complex about the...

Frequently Asked Questions

Q: Can you give me an estimate over the phone?
A: "We give free estimates, but we try not to quote anything over the phone. If we tell you a repair is $100 over the phone and it ends up costing $300, it’s bad for everyone involved. There are a lot of variables to consider when estimating a j...
Q: Do I need to immediately fix my toilet if it’s running?
A: "In addition to wasting water, letting a toilet run can turn a small problem into a bad situation, so you should definitely get it fixed as soon as possible. It’s a minimal amount of water in terms of billing costs, but the potential for the...
Q: What’s forensic plumbing?
A: "Forensic plumbing is a method for dealing with plumbing problems that aren’t immediately obvious, like moisture and leak issues. It requires investigation and the use of special equipment such as listening devices, which allow us to find lea...

Map

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Industry Info

Preventive maintenance is the key to avoiding serious plumbing problems.
Large-scale plumbing issues should always be handled by a professional, but there are plenty of simple techniques and procedures you can use to perform basic preventive maintenance. Consider the following tips for ensuring your plumbing system is...
Findings based on statistically reliable research from 84 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 84

Diamond Certified Qualification

Based on 84 customer surveys, we declare
Ace Plumbing and Rooter
has passed all rating steps and has earned
The Diamond Certified Award
No. 1051
Continuously qualified since February 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Carlton K. Verified Customer Name
"They did great work. I had a sewer and water line replaced."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Ace Plumbing and Rooter
945 Taraval St. #201
San Francisco, CA 94116
(415) 523-0012
(415) 824-6323 fax
DCID4158246333

Mon – Sat: 8am – 6pm

Serving all of San Francisco including Mission District, Sunset District, Bernal Heights, Russian Hill, Western Addition, the Castro and Tenderloin.

Jonathan Millington
20
12
829071
Liability Insurance, Worker's Compensation
Better Business Bureau
2002
Plumbing Maintenance and Repair, Sewer and Drain Work, Video Inspection, Leak Detection, Forensic Plumbing, Water Heaters, Garbage Disposals, Sump Pumps, Toilets, Faucets, Showers, Bathtubs, Restaurant Preventive Maintenance, Certified Backflow Testing Repairs, Pre-Purchased Home Plumbing Inpsections
Bradford White, Delta, Grohe, Kohler, Moen, PricePfister, Rheem, Rinnai, Toto
4,000
Residential and Light Commercial
90-Day Warranty on Labor
In-House Financing
San Francisco Plumbing

Photo & Video Gallery

Survey Responses For

Ace Plumbing and Rooter

Ace Plumbing and Rooter: Average 8.5 out of 10 based on 84 unique customer surveys of these open ended questions.
Carlton K. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did great work. I had a sewer and water line replaced."

Barbara L. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked how responsive they were. They showed up on time and did a great job."

Michael M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do the work. If what they've done doesn't work, they come back and complete it to ensure that I am a satisfied customer. We have used them several times in various businesses."

Lee D. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The drain and plumbing is still working. I haven't had any backups at all. I plan to call them out as soon as I need this type of work again."

Bill M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out quickly and unclogged the drain."

Florence H. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got things done on time, and they were courteous."

Brendan D. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were here quickly, and they fixed the toilet within fifteen minutes. They didn't try to find other things that they thought needed fixing."

A.H. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They found the problem quickly."

James W. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They stand by their work. They had to come back out and fix some things, but they did not charge me again."

Scott J. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were efficient and reasonably priced."

Mark B. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional."

Matt O. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came right over and took care of the problem."

Trent W. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job."

Kevin. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they finished the job on time. Everything worked out for us."

Donna B. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They know what they're doing, and they try to do it for us cost effectively."

Chad L. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job very quickly. I have already recommended them."

Mary P. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very friendly."

Marky S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They responded very fast and sent someone out within the hour."

Greg. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do good work, and they're very honest."

Randel. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are reliable and responsive."

Leo R. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism."

Theresa. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have prompt customer service."

Sharon. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional and friendly."

C.J. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast, friendly, personable, and they knew what they were doing."

Steve C. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very knowledgeable and responsive."

Stephen R. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guys are very friendly."

Vladimir R. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are good at what they do."

Dean R. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were nice, quick, and they gave us a video of our plumbing issue."

M.A. O. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seem to be thorough and fast."

Brad S. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

Mark L. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were responsive and professional."

Tony L. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt and knowledgeable. They do a bang-up job."

Amanda M. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were professional."

Clark S. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quick and prompt."

Chu. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are really dedicated to completing the job. The guy who came to my house ran into lots of complications, but he stuck with it and completed the job."

Diane. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was very knowledgeable."

Anne F. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time and professional."

Ray S. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They responded quickly when I had a problem."

Jeanette H. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very forthright and honest."

K.L. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They took care of things quickly."

Heather. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service men were very nice."

Robert G. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were nice, thorough, and honest."

Julie A. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I really liked the people that I worked with. I dealt with the owner and lead plumbers. I've always found them to be really positive, easy to talk to, and professional."

Mr. C. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're helpful when they get here."

David. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and straightforward."

Jill. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're very accommodating. We use them all the time for our clients. It's good to know that they are there when we need them."

Lisa. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very knowledgeable."

Jacynth. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very accommodating, and they communicated well with us."

Christine. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guy was really friendly and communicative."

Joan S. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They actually explained what they were doing, and the prices seemed reasonable."

Victoria D. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out right away and took care of the problem."

Lenore L. Verified Ace Plumbing and Rooter Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice, and they were able to handle the situation."

Mitras M. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed capable and honest. They didn't charge me if they didn't need to do anything."

Mel G. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough, and they knew what they were doing. They interacted with me and let me know what was going on."

Victor M. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and very straightforward."

Gordon B. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"John, our technician, was very reliable."

Tim B. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked their personalities. They were honest, engaging, and forthright."

Ken M. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their response time was great. They came in and corrected the problem right away."

Matt S. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the job done quickly."

Art. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were the first out of four companies to respond when we had an emergency."

Joey. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They fixed our problem efficiently."

Robyn N. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service was very good."

Ethan. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work."

James M. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were extremely prompt and responsive to an emergency situation."

Nick V. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were available on Christmas Eve."

Mark. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and the price was good."

Henry. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They showed up on the same day I needed them."

Allen S. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were pretty fast."

Noah B. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the demeanor of the plumbers that came out."

Dave C. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and professional."

Janet R. Verified Ace Plumbing and Rooter Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were responsive and easy to contact."

Mitch P. Verified Ace Plumbing and Rooter Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were quick. They generally came when they said they were going to come."

Ryan R. Verified Ace Plumbing and Rooter Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They fixed the problem properly, they were friendly, and they seemed concerned with customer service."

Erica G. Verified Ace Plumbing and Rooter Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very nice and responsive."

Violetta. Verified Ace Plumbing and Rooter Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were timely."

Lee. Verified Ace Plumbing and Rooter Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They came back to resolve the issues we had."

Lilyane. Verified Ace Plumbing and Rooter Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He went right to work when he arrived."

Diane S. Verified Ace Plumbing and Rooter Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"Paul was very congenial. He did a very good job."

Susan C. Verified Ace Plumbing and Rooter Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They tried really hard when they completely messed up the installation of our garbage disposal."

Brent E. Verified Ace Plumbing and Rooter Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"That they finally finished."

Ellen S. Verified Ace Plumbing and Rooter Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I don't know."

John L. Verified Ace Plumbing and Rooter Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They did the job and fixed the problem."

Angelica H. Verified Ace Plumbing and Rooter Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing."

Stefan G. Verified Ace Plumbing and Rooter Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing."