Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
February 2007
We declare that Ace Plumbing and Rooter HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1051
(415) 523-0012
2200 Jerrold Avenue, Suite S
San Francisco, CA 94124
Owner Jonathan Millington is a plumbing industry veteran.

Ace Plumbing and Rooter provides a variety of general plumbing services for residential and commercial clients in San Francisco and its surrounding communities. In addition to fixing water heaters, toilets, garbage disposals and other plumbing systems, Ace provides video sewer inspections, sewer line repairs, trenchless sewer installations, backflow testing, leak detection and more. The company also offers prepurchase home inspections of residential plumbing systems and prepares preventative maintenance plans for restaurants and other commercial establishments.

Owner Jonathan Millington and his crew have decades of experience in all areas of plumbing service and repair. Mr. Millington takes great pride in exceeding the expectations of his customers by providing quality services at fair prices. “We’re a service-oriented company, and more than 75 percent of our business comes from repeat clients, so we’re absolutely committed to upholding our values for doing excellent work and using high-quality equipment,” he says.

Ace Plumbing and Rooter offers an exclusive online coupon that gives new customers a 10 percent discount for first-time service. Mr. Millington invites potential clients to visit www.aceplumbingandrooter.com to learn more. 

Company Philosophy

“We’re very proud of our reputation for providing unparalleled customer service. The most gratifying part of our job is solving tough problems for clients—we strive to always perform beyond their expectations and give a little extra effort to make them happy. Ultimately, we want them to recommend us to their friends and always think of us for their future plumbing needs.”

Serving San Francisco, South San Francisco, Colma, Daly City and Brisbane

General Plumbing Service & Repair
Sewer/Drain Maintenance & Repair
Video Inspection
Copper Repipe
Leak Detection & Repair
Water Heater Repair & Replacement
Water Line Repair & Replacement
Gas Line Repair & Replacement
Backflow Testing & Repair
Pre-Purchase Home Inspections

Bradford White
Bradford White
Delta
Delta
Grohe
Grohe
Kohler
Kohler
Moen
Moen
PricePfister
Rheem
Rinnai
Rinnai
Toto
Toto

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Ace Plumbing and Rooter, the key to achieving and maintaining high levels of customer satisfaction is simple: keep prices fair and perform excellent work for every customer. “There’s nothing...

Frequently Asked Questions

Q: Can you give me an estimate over the phone?
A: "We give free estimates, but we try not to quote anything over the phone. If we tell you a repair is $100 over the phone and it ends up costing $300, it’s bad for everyone involved. There are a lot of variables to consider when estimating a j...
Q: Do I need to immediately fix my toilet if it’s running?
A: "In addition to wasting water, letting a toilet run can turn a small problem into a bad situation, so you should definitely get it fixed as soon as possible. It’s a minimal amount of water in terms of billing costs, but the potential for the...
Q: What’s forensic plumbing?
A: "Forensic plumbing is a method for dealing with plumbing problems that aren’t immediately obvious, like moisture and leak issues. It requires investigation and the use of special equipment such as listening devices, which allow us to find lea...

Map

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Industry Info

Preventive maintenance is the key to avoiding serious plumbing problems.
Large-scale plumbing issues should always be handled by a professional, but there are plenty of simple techniques and procedures you can use to perform basic preventive maintenance. Consider the following tips for ensuring your plumbing system is...
Findings based on statistically reliable research from 185 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 185

Diamond Certified Qualification

Based on 185 customer surveys, we declare
Ace Plumbing and Rooter
has passed all rating steps and has earned
The Diamond Certified Award
No. 1051
Continuously qualified since February 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

V. P. M. Verified Customer Name
"They are speedy, competent and trustworthy. I called a few plumbers before and always had bad experiences with their service. Also, I know the owner as a friend so I am sure that helped when it came to the extra service as far as quality is concerned. But honestly, they do great work friendship or not."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Ace Plumbing and Rooter
2200 Jerrold Avenue, Suite S
San Francisco, CA 94124
(415) 523-0012
(415) 824-6323 fax
DCID4158246333

Available 24/7

Serving San Francisco, South San Francisco, Colma, Daly City and Brisbane

Jonathan Millington, Owner
20
12
829071
Liability Insurance, Workers' Compensation
Better Business Bureau
2002
General Plumbing Service & Repair, Sewer/Drain Maintenance & Repair, Video Inspection, Copper Repipe, Leak Detection & Repair, Water Heater Repair & Replacement, Water Line Repair & Replacement, Gas Line Repair & Replacement, Backflow Testing & Repair, Pre-Purchase Home Inspections
Bradford White, Delta, Grohe, Kohler, Moen, PricePfister, Rheem, Rinnai, Toto
4,000
Residential and Light Commercial
90-Day Warranty on Labor
In-House Financing

Photo & Video Gallery

Survey Responses For

Ace Plumbing and Rooter

Ace Plumbing and Rooter: Average 8.9 out of 10 based on 185 unique customer surveys of customer satisfaction.
V. P. M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and got the work done on time if not before their promised scheduled completion date."

"They are speedy, competent and trustworthy. I called a few plumbers before and always had bad experiences with their service. Also, I know the owner as a friend so I am sure that helped when it came to the extra service as far as quality is concerned. But honestly, they do great work friendship or not."

Cindy C. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and reasonably priced."

"I would say the pricing."

Shana D. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive and quick to resolve various issues."

"I think they have really great customer service."

Donna J. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were great."

"Nothing in general comes to mind."

Laurie N. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The job got done, I like the worker they sent out."

"I can't think of anything at the moment."

Dennis M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, kind and helpful."

"They have very fair pricing and are honest."

Aleta B. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide great service and good prices."

"I would say that they are thorough and professional."

Susan C. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and showed up when they would. The cost was exactly as the estimate was quoted. I am very happy."

"They do good work."

Karen G. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable and quick."

"The service guy was honest. "

Doris B. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt and explain everything to you."

"Like I said, they explained everything to me and I was very happy with the service."

Patricia L. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and professional."

"Price point, they are fair and competitive."

Walter W. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They deliver quality service and at a fair price."

"They were courteous and friendly to work with."

Ayako Y. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always on time and efficient."

"I like that they are reliable."

Ben M. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and very professional and do a good job."

"Proficiency"

Christin R. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them."

"They are friendly, on time, and they did a great job on the project they did for me."

Jim B. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to come out on a weekend call quickly."

"They solved the problem on the first service visit."

Jonathan S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a prompt and reliable service."

"They came when they promised, they took care of my issue, and it was very much to my satisfaction."

Katherine S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very responsive, they do what needs to be done, and they give you a variety of options."

"They're very professional."

Mark C. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For me, they are very reliable, they come out very quickly, and they get the job done. "

"Availability"

Mark S. Verified Ace Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have had nothing but good experiences dealing with them. They come in a prompt manner, and they've always taken care of the problem."

"I like that I can actually request Shawn as often as I like to come out for my service calls."