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Sweet Lemon Moving Services in 5 Useful Answers
Uh, we asked the client to, uh, if they have a pet, uh, to secure them, uh, or take him to somewhere that they're not running around. Uh, and, uh, as well as the kids, uh, we cannot wear, uh, uh, booties because it's a safety. Uh, they do sleep on a hardwood floor, and our insurance will not allow our movers or the crew manager to wear, uh, booties. But we do bring, uh, carpet runners, uh, to protect the floors or the hardwood floor, uh, for the client. Uh, we train our movers and the crew, crew leaders to, uh, minimize the damage by wrapping all the furniture in blanket and plastic to move them safely for the, uh, to ensure no damage at all or try to, uh, not damage any of our, of the client's furniture in a transportation, or when we are moving them in or moving them out. Uh, I would say that would be our expertise, uh, mean to our, to our team and our company. Uh, well, I got into this business, uh, in 2008, um, with another company which I had, uh, and I find out the customer service, uh, the lack of customer service in this industry, it's a really big issue with a lot of the clients that I deal with. Uh, and that was, uh, that was our inspiration, uh, to, uh, to get a very customer, uh, have a good customer relationship and, uh, uh, try to give the best service, uh, for this, uh, industry. Uh, every mover and a crew leader is been goes through a training two to three weeks. We do not hire day labor and we, we make sure that our trained, uh, before we, we, we put them on a job and, um, most of the employees movers and the crew leaders been with us anywhere between 5 to 10 years with the company. We want to make sure that, uh, we do a safe, more cost effective move at the highest quality by wrapping all the furniture, uh, moving them safely, loading them up in our truck safely and, uh, that's our goal to deliver a very high quality move, uh, by the end of the day. Uh, our transparent rates. Uh, uh, we do have a base rate which includes our, uh, fuel charge, the materials that we use and our equipment. Uh, we don't charge for a stairs. We don't do double drive time. We won't charge you for the materials like mattress bag, plastic wrap, tape, wardrobe boxes, wrapping furniture. A lot of the companies, they would not tell you those and they will surprise you at the end of the, when the finishing up the bills, they have all these other charges, hidden charges that they won't tell you over the phone. So our, our goal is to be very transparent from the beginning with our rates and our, our base rate. So there will be no surprise at the end of the move.