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South Creek Roofing & Waterproofing Inc.
Diamond Certified Video Reports
South Creek Roofing & Waterproofing Inc. in 5 Useful Answers
South Creek Roofing & Waterproofing Inc. - Diamond Certified 5 Useful Answers - video transcript
[Music] Um, I started when I was 18 years old, and um, I was invited by a friend to work in this, in this industry. I saw the opportunity to grow and gain lots of experience and knowledge, and I felt, uh, really motivated to work in different products that I saw during those years that I worked with them. Um, I inspired, they inspired me when, um, when I started to work, uh, with, uh, this roofing industry. Um, and I started to get more knowledge every day that I'm working and have experience too. Each project that I was working on, I thought, as soon as I know, I find many issues on the projects that I was working on. And, um, also, I decided, I remember when they gave me the opportunity to, uh, go to school, and I decided to go to school to have more knowledge in, um, the industry. And, um, that's why, uh, I decided in the future to get my own business to be able to give more, uh, what I know to others and help the customers, uh, with their needs. Um, meeting with the homeowners, um, and, um, listen to all those questions and what they need, and, um, giving opportunity to, uh, find the things that really they need and find solutions for, uh, for all the roof they need. First of all is, uh, customer service. Um, second one is, um, having a high quality, uh, roofers to provide the workmanship, taking care, um, on each project from, um, the details on each job. Because one of the things for me is very important to, um, go to the roof after my workers are done and inspect all the details that I want to be on a quality. That's, uh, one of the things most important for me. The potential they know about us is, um, I've been working for this for 32 years, and many people, uh, know me that I have this time working. One of the things they like is when I present to them, uh, solutions. One of the things they ask me all the time is, which is better, this or this? And I present it to them and explain for each one what they have, this solution or they have this solution on this, and then they took the decision for that. They know they have, um, um, good customer service when they call me, and they know I answer right away. One of the things that people always tell me about: We have many areas that make us different from others. The, um, 90% of the customers on the roof and custom metal, we fabricate at home. That means we have more, um, uh, on time. You know, when you order that special metal, it takes so long to arrive. That's one of the things that I cut because, uh, for us, the customer is very important, and, um, when we have a solution, we have to present it right away. That's why we fabricate all the custom metal here at our home. And, um, second one is, um, when we found an issue, because new construction always, even in the old constructions, uh, there are many areas, the details that many other roofers don't know about, or they only make it just like that. You know, for me, it's very important to take care of that issue, not having a future problem. If we found that on the time that we tear off the old roof, we found problems, we come with the solution, we presented to the owner the change that we had to do to avoid the issue they have in the home. That's, uh, I think is the thing that makes me different from other roofers.