Robb & Messer Moving and Storage in 5 Useful Answers

• Play from Beginning
• What inspired you to start your business?
• What are some of the key things your company does to deliver high quality?
• What should potential customers know about you and your team?
• What makes your company different from the other companies in your industry?
• What’s the favorite thing you enjoy about the work that you do?

So, my partner Kyle Messer and I, uh, felt like we could change the moving industry, uh, through a few different factors. Uh, one being completely transparent through, um, communication with our customers. Um, the next being honesty, you know, being honest from the very beginning to the very end of each move. Um, and then communication, you know, following communication, um, from the beginning stages of when customers are looking for a mover, uh, to the very end after the completion of the move. Uh, we want to maintain communication every step of the way. So, we, we maintain attention to detail. Um, each one of our customers is going to be different, uh, being in the industry of change and, um, we, we have outlined a procedure, um, from the very beginning contact with our customers, uh, to following through at the end of each move to ensure that we've maintained the high quality standard we represent. Um, I think it takes genuine, a genuine effort, um, through the teamwork, uh, from our movers all the way to the communication, um, from our move coordinators and, um, and the organization of our customers as well. So, uh, we want to just maintain, uh, that high standard from the very beginning through on and throughout till the very end. And my partner Kyle Messer and I have a combined 35 years of experience in our industry. Um, we have, uh, multiple levels of officials in place to address each need and want of our customers. Um, there are checkpoints in place. There is, there are protocols in place to ensure that, um, that each one of our customers' needs, wants, uh, are communicated and then followed through, uh, to complete the most successful move. So, our, our company, we feel that we are very communicative throughout the entire moving process. Uh, we have several checkpoints in place, um, to ensure the high quality standard that we want to achieve. Um, really starts from the beginning of the moving process. Uh, outlining each one of our moves, um, maintaining positive communication and transparency about each one of the moves that we perform. Um, and then move, uh, to ensure that we have done our job correctly. Um, and if we haven't, we would like to hear about it so that we can improve on, on our future, uh, moves. So, I, I enjoy how each day, um, presents a different scenario. Uh, each move that we engage in, um, each customer is going to have different requests, uh, different desires on how the crew, uh, should address their move. So, our job, um, as, um, as a company is to be completely transparent, uh, with our customers on the services we can and the services we cannot do. Uh, we do pride ourselves in our communication from the very beginning of the move process, uh, throughout the journey and then even after the move process. We want to hear about how well our crew performed on moving day. And that should reflect, um, the structure and the outline, uh, presented in, in the multiple channels that, um, that we have created here at our company.