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Ortiz Heating and Air Conditioning
Diamond Certified Video Reports
Ortiz Heating and Air Conditioning in 5 Useful Answers
[Music] When it comes to client safety, uh we adhere to a strict uh industry standards. Uh we have uh uh training for our employees to ensure that they are taking all the safety precautions that are required per job site. Um we um also talk to clients about uh what they can do, what they're not supposed to do while we are working in their home, areas that they can access that they cannot access and always ensure that the people that are working in the house are completely protected to avoid accidents. Uh by keeping, you know, hazardous materials on the floor, uh things that they can trip on the floor. Um, and just like in in terms of storage, make sure that we're storing equipment or materials in areas that are only uh good for for those particular purposes. Um, that's pretty much it. Pretty pretty uh straightforward. uh helpful helpful expertise uh for us means that we want to provide knowledgeable information to our clients to empower them to make informed decisions not just sell them what we want but so somebody can tailor the system for their needs. um how I got into this industry, it was a coincidence because uh I was looking for a job um you know in the um early 90s and um I saw an ad in classified u in the classified in the in one of the newspapers. I called um the company um they were kind of impressed with what I had to say and then they uh hired me. Um, I was very lucky because the person in that company, the owner of that company said, "There is something about you that I like. I'm going to train you different." So, he actually taught me like he started training me with every single person from salespeople to installers to duck cleaners um to plumbers in that company. And, um, and so he was very, very helpful, very wonderful gentleman that gave me an opportunity to get into this industry. and I just fell in love with it. So, I actually went to HVAC school and uh at some point I said, you know, I can only take care of people if I do it on my own. And uh I went I got my contractor license, started my business, and here we are now. After a while of working for a couple of companies in the Bay Area, I realized that the only way that I could truly take care of my clients was to do it on my own. Um it um it's one of those things where where you have to follow the direction of the boss. Um a lot of the times it ends up being about cost savings and doing you know the best you can with limited resources and I thought you know I I people are paying a lot of money for this these type of services and I think I should be able to do better. So I started doing it um on my own. Um people were happy. Um within one year of me starting my company, I was invited invited to participate in the um diamond certified um questionnaire or survey and I I qualified and I was told at that time that the um rating was the highest that they had seemed so far to date, which made me very proud. and I've been fighting to keep it that way um by just working hard and being nice to people. Our customers should know that we prioritize um knowledge of the actual trade. Um we that that we take very serious knowing what products we're selling and installing. um that we prioritize uh their home or their business. Um that we don't want to just install any equipment that we're going to do extensive research on that uh particular building um for us to tailor a system that that building actually requires. And that um our guys go through extensive training to provide uh expertise uh and um and just you know take care of them the best way that we can uh to ensure that the result is a comfortable space for either their family or their working environment. So what makes my company different? Um I don't know that there's so much difference as different from other companies because we all say that we are the best at what we do. One of the things that we do um focus on is making sure that people feel comfortable to work with us. Um you know we want to have a friendly environment in their home. you know, we're we're intruders, and when we come into somebody's space uh to to work, we want to make them feel as if we are going to respect their property. We're going to take care of their property, and we are going to help them and go out of our way in any in every possible way to ensure that one is that they're safe, that they're going to get what they're paying for, and um and that they're going to end up with a system that is going to be in their benefit. Um, that's pretty much it.