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Bay Valley Roofing in 5 Useful Answers
Um, I got into the industry when I actually got asked to be partner with my dad. Um, he started the company in 1989. I'd worked with him in his office building. He was doing a lot of building back then. And then sometime in my early 20s, about 10 years ago, it just kind of turned into me being more involved in the business. And he just was like, "Are you ready to go?" And it just kind of seemed like the right move in my personal life to decide to go into business with my dad. And and here we are 11, 12 years later, I think, now 2021. Yeah. So, I think the number one question homeowners should be asking about is the warranty on their roof. Um, a lot of it comes down to who is going to take care of the roof should anything happen to it. At the end of the day, your insurance company's only going to cover a portion of the roof, and that's based on actual damages created by the environment or something else, um, act of God. But when it comes down to the warranty and could it be, you know, installation error or manufactured defect in the material, you want to make sure that you have the right company standing behind the product that you're actually installing on your roof. So, in regards to us, we specifically use GAF, um, Master Elite for almost everything that we install. And they have a 25-year labor warranty that covers, uh, installation errors and then also a 50-year on the material. And GAF's a privately held billion-dollar company. I don't see any reason, and we've actually had instances where they've gone above and beyond with our customers to make sure that they were very happy with the roof that they got. Um, I would say it's probably our, our attention to detail. Um, every customer, every project is very, um, personal to us. Um, at the end of the day, um, customers kind of choose who they want to work with based on how comfortable they feel. Um, and then that goes all the way into the realm of all the way down to your install team. So, if your customers felt safe or, you know, chose a company based on the sales consultant's initial meeting with the customer, um, you want to make sure that that goes all the way through to the finished product. So, we, we kind of encourage that culture with our customers, uh, with our employees to make sure that, you know, they're treating these customers' homes with respect. They're, they're basically feeling like it's something that they should value. Um, it, they may not own it personally, but because of this customer's trust in us and our ability to do the project, um, they essentially are, you know, paying their bills, helping support their families, helping them support their children through college or, or whatever the instance is. But I think for us that, that's a big differentiating factor is, is our customers are family. We want to make sure that they feel that way. We want to make sure their house and their asset that they've spent their life saving for or buying feels safe, protected, and like they're getting what they actually pay for. I'm more of a numbers person, to be honest with you. I really enjoy working with numbers, so that part's fun for me. But I really enjoy that we can offer a sense of safety, um, in someone's valuable asset because at the end of the day, specifically in our neighborhoods, um, home values are crazy astronomical. They mean they are everywhere, but in the Bay Area just seems to be double. So I think everybody that owns a home out here has a sense of pride about what they expect and what they want from their contractor. So what I enjoy is being able to offer that peace of mind. At the end of the day, the roof covers that asset. At the end of the day, the roof covers everything that goes on inside that home. And if you have a bad roof, if you have a faulty roof, then what do you actually have? If it's going to leak, you know, in the middle, if it's, we don't get very much rain in California, but if it's going to leak in the middle of, of December, you know, during a rainstorm on Christmas Eve or any holiday that you, you, you know, you're, you're with family on Thanksgiving, that's not very fun. So, we go into the realm of protecting this asset, making sure that the roof is done, installed correctly, manufacturer specifications, the products are going to stand the test of 25, 30, 40, 50 years. And yeah, I think that would probably be my favorite part of, you know, we really pride ourselves on making sure our employees are trained, um, down to the spec of exactly what they're installing. If it's a metal roof, it's, it's a shingle roof, if it's a flat roof, we take the time to have our employees go through extensive training individually and as a company, we meet with manufacturers. We talk about how things work and make sure that all the facets that come to installing the actual product on their roof, um, they understand it from top to bottom. You know, when it comes down to shingles, it's how they're adhered to the roof. What's underneath the shingles, the underlayment? When it's a, you know, a membrane, if it's a flat roof, what goes underneath that membrane? Can we cover tar and gravel? Are there issues when that comes up? Should we be resurfacing things? Like, these are all questions that are, that our employees can answer the questions to on themselves. And then that allows them to make decisions when they're installing the roofs to make sure it's done properly. So, of course, we have a, a high-end quality control manager who goes out there and make sure that the job is done correctly, but I can trust our employees are actually out there reviewing the products, understanding what they're installing, and it's not just another shingle that they're throwing down on the house at the end of the day. So, I think that's a, I think that's a big benefit to, to us and, and what we're able to offer our customers.