<div class="article-entry"><p>Do you ever wonder what standards to apply to a service situation? I attended a training for quality service that’s based on the “Disneyland” model.</p><p><strong>S</strong> – is for a smile.<br/><strong>E</strong> – is to be aware of eye contact and body language.<br/><strong>R</strong> – stands for respecting and welcoming the customers.<br/><strong>V </strong>– means that the employee values the company’s reputation.<br/><strong>I </strong>– is for initiating interaction with customers.<br/><strong>C </strong>– empowers employees to create service solutions.<br/><strong>E </strong>– reminds employees to end with a “thank you,” no matter what.</p><p>It’s easy to remember and can help you evaluate service providers and determine how they’re performing.</p><div class="og_rss_groups"></div></div>
Do you ever wonder what standards to apply to a service situation? I attended a training for quality service that’s based on the “Disneyland” model.
S – is for a smile. E – is to be aware of eye contact and body language. R – stands for respecting and welcoming the customers. V – means that the employee values the company’s reputation. I – is for initiating interaction with customers. C – empowers employees to create service solutions. E – reminds employees to end with a “thank you,” no matter what.
It’s easy to remember and can help you evaluate service providers and determine how they’re performing.
