Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Wolfy’s Sunrise Roofing, achieving and maintaining high levels of customer satisfaction is dependent on three factors: providing reasonable pricing, working quickly and efficiently, and making sure the jobsite is clean at the end of every workday. “We depend on referrals, so it’s important that we provide the kind of service that makes our clients happy and willing to pass our name to friends and family,” says President Wolfgang Maerker. “We’re always striving for perfection when it comes to roof installations and repairs, and our customers really appreciate that.”

Wolfy’s Sunrise Roofing has been installing, replacing, repairing, and cleaning roofs for residential and commercial clients in Monterey and San Benito Counties since 2002. In addition to working with all types of roofing materials (including wood shake, tile, slate and composition shingle), the company installs seamless gutters and skylights, waterproofs existing roofs, and more.

Unlike less experienced roofing companies that leave their crews to repair and install new roofs with minimal or no oversight, Wolfy’s Sunrise Roofing provides every job with the hands-on expertise of Mr. Maerker himself. “My foreman and I are involved in every phase of every job, from checking the torn-off roof to verify the materials that need to be replaced to performing the final inspection,” he says. “Our dedication to quality control is important for ensuring the quality of our work.”

Another distinguishing attribute of Wolfy’s Sunrise Roofing is its commitment to jobsite cleanliness throughout the course of every project. “A lot of clients choose us because we have a reputation for being a clean company,” says Mr. Maerker. “Even small details like picking up nails in the driveway or debris in the yard can make a big difference in the overall cleanliness of a project.”

Choose an energy-efficient roof to lower energy costs and keep your home more comfortable. Energy efficiency isn’t just a feature of household appliances—more and more roofing companies are offering options that help homeowners save money on energy bills, increase year-round comfort and lessen their overall impact on the environment. And since modern homeowners want more efficient roofs, manufacturers have to come up with new products that are rated by third-party agencies for energy efficiency and reflectivity.

One of the most popular energy-efficient roofing products is the “cool roof.” Usually white or another light color, cool roofs are made of materials that reflect the sun’s rays and lower surface temperature by up to 100 degrees. Homes absorb heat through their roofs, so cool roofs keep home temperatures cooler and reduce the need for air conditioning, which can reduce peak cooling demand and save on energy costs.

Other popular energy-efficient roofing options include recycled shingles, wood shingles, reclaimed wood shake, metal, rubber, and slate and clay tile. “Green roofs” are even available in some locations—they’re specially made with a water-proof membrane that allows plant material and grasses to grow on top, which reduces water run-off, lowers cooling costs and reduces heat in the air through evapotranspiration.

In order to encourage homeowners to factor energy savings into their roofing decisions, the State of California and the federal government offer rebates when you purchase certain types of roofs. Good roofing contractors can help you wade through these rebates and recent government mandates for new roofing installations. Make sure your contractor points out these mandates, gives you information and provides samples of products that meet California energy requirements.

When it comes to repairing and maintaining your roof, it’s best to leave the work to a professional. It’s easy for well-meaning individuals to damage your roofing if they don’t know what they’re doing, so never allow handymen, gutter cleaning companies or satellite TV providers to work on your roof. Likewise, you should avoid working on your roof yourself unless you’re a trained professional.

Q: How soon can you start installing my new roof?

A: Weather permitting, we can usually start in two to three weeks. However, we can often fit in clients who have badly leaking roofs or other emergencies.

Q: How long does a reroofing job take to complete?

A: Regular jobs take two to three days depending on the size of the home and the materials, but it can take as long as three to four weeks. We can give a more specific answer during the estimate phase of your project.

Q: Do you replace the entire roof or just the shingles?

A: We replace the entire roof. Some companies try to save money by leaving the old flushings, but that can cause premature failure.

Q: Do your employees speak English?

A: Yes, each of our crew members speaks English. Some also speak Spanish, so we can communicate with a variety of clients.

Q: Can you match the price of another roofing company?

A: When you compare our prices to those of other companies, we can usually compete, but you also have to compare the details of the bids. If a company doesn’t replace flushings or uses a cheap underlayment, it’s going to be able to do the job for less money, but the quality is going to be lower.

Q: Can I switch from a shake roof to a composite roof?

A: Yes. Composite roofs are cheaper and last twice as long as shake roofs. However, if you want to do the reverse and swap a composite roof for a shake roof, you may have problems depending on where you live. Some areas don’t allow shake roofing because it presents a fire hazard.

Q: Can a new roof insulate my home against heat and cold?

A: Yes, especially if you go from a shake roof to a composite roof. Solid sheeted roofs don’t have gaps like shake roofs, so outside air flow gets blocked.