Diamond Certified Company Report

Willow Creek Construction

Diamond Certified Company Report

Willow Creek Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i

Rone S.

VERIFIED Willow Creek Construction CUSTOMER

1 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very trustworthy.

I would say they're very prompt, they did what they promised they would do, and everything was completed in a timely manner.

Armendo M.

VERIFIED Willow Creek Construction CUSTOMER

2 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Blaine is competent, honest, and professional.

The job was completed quickly, they stayed on budget, and they followed through on their commitments.

Greg V.

VERIFIED Willow Creek Construction CUSTOMER

3 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hard working, quality work, and fair price

Quality work and efficient, I've used him several times.

Read All 12 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Blaine Munsch, Owner

Willow Creek Construction provides a complete range of framing and foundation services for residential and commercial clients throughout the Bay Area. In addition to handling the structural work for its customers’ construction projects, the family-owned and operated company has the training and equipment to install features like hillside foundations, blind wall framing, cedar siding, and decks.

Owner Blaine Munsch says Willow Creek Construction’s artistic approach to framing work is one of its most important attributes. “We do a lot of work that involves old-style craftsmanship—things like cut-and-stack roofs and spiral staircases, which have almost become lost arts. We take a lot of pride in our ability to tackle these kinds of unique, detail-oriented projects.”

Mr. Munsch says Willow Creek Construction’s clients appreciate the company’s ability to clearly communicate with them throughout each step of their projects. “With framing work, people often have difficulty visualizing what the end product will look like, so we describe things in detail to give them a better picture of what they’re going to get. By explaining our work in relatable terms, we’re able to guide our clients through the construction process from start to finish.” 

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Willow Creek Construction

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
Concord
Walnut Creek
Pleasant Hill
Martinez
Lamorinda
Alamo
Danville
Benicia

SERVICES PERFORMED

Framing
Foundations
Siding
Flooring
Deck Installation

BRANDS Supported
  • Ashby Lumber

  • Central Concrete

  • HD Supply White Cap

  • Perennial Wood

  • Right Away Redy Mix

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Willow Creek Construction

Company Profile

Willow Creek Construction provides a complete range of framing and foundation services for residential and commercial clients throughout the Bay Area. In addition to handling the structural work for its customers’ construction projects, the family-owned and operated company has the training and equipment to install features like hillside foundations, blind wall framing, cedar siding, and decks.

Owner Blaine Munsch says Willow Creek Construction’s artistic approach to framing work is one of its most important attributes. “We do a lot of work that involves old-style craftsmanship—things like cut-and-stack roofs and spiral staircases, which have almost become lost arts. We take a lot of pride in our ability to tackle these kinds of unique, detail-oriented projects.”

Mr. Munsch says Willow Creek Construction’s clients appreciate the company’s ability to clearly communicate with them throughout each step of their projects. “With framing work, people often have difficulty visualizing what the end product will look like, so we describe things in detail to give them a better picture of what they’re going to get. By explaining our work in relatable terms, we’re able to guide our clients through the construction process from start to finish.” 

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Company Philosophy

"We utilize our years of contracting experience and meticulous attention to detail to ensure exceptional workmanship on every project. Regardless of what our clients need, we're committed to providing them with home renovation and repair services that leave them completely satisfied."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for framing contractors that have earned the prestigious Diamond Certified award. For Willow Creek Construction, the easiest way to keep customers satisfied is to communicate clearly with them and make sure they understand exactly what’s happening with their projects. “With this type of work, people often have questions about things like building code requirements and structural limitations, and they really appreciate when we’re able to explain those things because it allows them to better visualize the finished product,” explains owner Blaine Munsch. “Whether a client wants an opening to be bigger or a window put in a certain place, we can explain why it can or can’t be done based on the codes and structural plans.”

Willow Creek Construction provides framing and foundation services for residential and commercial clients throughout the Bay Area. The family-owned and operated company primarily focuses on handling the structural work for its customers’ construction projects, but it also has the training and equipment to do light demolition, siding, and decks.

Unlike framing companies whose owners put less experienced employees in charge of project management, Willow Creek Construction provides every job with the hands-on expertise of Mr. Munsch himself. “I’ve been in this industry for a long time, so I’ve seen and done every aspect of the work,” he says. “By working alongside my crews in the field, I’m able to answer questions, prevent mistakes, improve communication and keep the job flowing smoothly.”

Another distinguishing feature of Willow Creek Construction is its ability to cut and stack roofs, which Mr. Munsch says is a lost art for most contractors. “Most framing contractors use manufactured trusses, but I was taught the traditional way of cutting and stacking rafters onsite, so we make our own trusses. This makes the job go much faster and gives our clients the benefit of high-quality, handmade trusses.”

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Industry Info

If you’re taking on a framing or home improvement project, consider using FSC Certified wood. If you’ve done some research on wood products, you’ve likely seen the Forest Stewardship Council (FSC) seal, which signifies wood that’s been grown and harvested in a sustainable manner. People who choose FSC Certified wood do so because they want their building projects to conform to the best practices of sustainability: preventing clearcutting and illegal logging, avoiding unnecessary pesticides, protecting the ecosystem, and respecting native people and fragile economies.

That may seem like a lot to ask from lumber, but according to Blaine Munsch, owner of Willow Creek Construction in Pleasanton, FSC Certified wood makes it possible to build with a conscience. “This is second-growth wood, so if you’re an environmentally-conscious homeowner, that’s what you want to be using.”

Buying sustainable wood products
If you’re interested in purchasing sustainable products, talk to your contractor or retailer. Sustainable woods and FSC Certified lumber can be hard to find in retail stores because they’re not as common as other types of wood. If sustainability is important to you, you may need to factor in some extra time to make sure your contractor can order the materials you need before your job begins.

You’ll also need to decide between FSC Certified wood and wood that’s certified by other forestry groups. FSC products are widely recognized as being more sustainable and eco-friendly than products from other certification groups. That’s because many other groups are linked to the logging industry or don’t have transparent certification processes. Your contractor should be able to provide you with more information and research on different companies, groups, products, and harvesting methods.

Surprisingly, FSC Certified wood isn’t necessarily more expensive than non-sustainable products. Depending on the supply and demand chain, you may find that FSC wood is priced similarly to non-sustainable or irresponsibly harvested wood. Costs fluctuate depending on where you live, current demand, available supply and other factors.

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Frequently Asked Questions

Q: Will you give me an estimate before work begins?

A: Yes, we’ll provide a thorough estimate that leaves the details up to your discretion. We’ll also help you understand that when we’re removing drywall or performing other structural changes, there may be hidden costs because we can’t see everything until we start working. We’ll even open up areas of concern so we can see what’s underneath the surface before writing the estimate.

Q: How long will it take to complete my project?

A: It depends on the extent of the work, but we’ll include that in the contract so you know what to expect.

Q: Who will be in charge of my job?

A: Our owner, Blaine Munsch, works alongside our crew members on every job. He’s a field-oriented owner who loves being onsite and seeing the work firsthand.

Q: Will you keep my jobsite clean?

A: Yes. We pride ourselves on keeping a clean work area. We don’t like working around a mess because it forces us to make shortcuts and keeps us from doing a quality job. Inspectors who come to our jobsites often comment on how clean they are, which means a lot because they see a lot of construction sites.

Q: Why is your bid higher than others I’ve seen?

A: There are many things involved in construction projects that some contractors just miss. Sometimes, a company will even give a low bid on purpose and then create change orders to make up their profits. We don’t like change orders—they’re a headache for everyone involved. Instead, we provide accurate estimates and bids that help our clients budget effectively.

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SELECTED PHOTOS FROM Willow Creek Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Blaine Munsch

Expert CONTRIBUTOR PROFILE
  • Blaine Munsch is a 29-year veteran of the construction industry and owner of Willow Creek Construction, a Diamond Certified company. He can be reached at (925) 201-6116 or by email.

Blaine Munsch: Taking Care of Business

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Blaine Munsch has spent his entire life building things, but only recently has he taken on his most challenging project: building a business. “My dad started teaching me construction when I was a boy, and I’ve been working with him ever since,” he explains. “A couple of years ago, he decided to start moving toward retirement, but before I took over the business, he wanted me to get some experience running a company of my own from scratch. That’s actually the whole purpose of Willow Creek Construction, which I started in 2014. During the last couple of years, I’ve focused on handling the business side of things, and so far it’s been working out quite well.”

Today, Blaine says his favorite part of his job is the satisfaction it gives him. “I take a lot of pride in standing back at the end of the project and seeing the results of my work. Plus, I like taking a client’s vision and making it reality. I’m basically making someone’s dream come true, which is very fulfilling.”

Originally from Canada, Blaine now resides in Pleasanton with his wife, Bobbi, and their two sons. Outside of work, he says his family likes to spend as much time as possible outdoors. “We’re a very outdoorsy family, and we do a lot of camping, fishing, and quad running. We’re also big into Boy Scouts—both of my sons are scouts and I’m an assistant scoutmaster.” In addition to outdoor activities, Blaine enjoys sports, particularly hockey. “I played semi-pro hockey when I was younger, and I still enjoy following professional hockey as a spectator.”

In his life and career, Blaine espouses the importance of treating others with respect. “I always try to treat people the way I’d want to be treated, whether it’s my family, customers or employees,” he says. “For example, when I’m in the field with my guys, I don’t boss them around; rather, I lead by example. I think the fact that I’m a hands-on owner fosters greater respect from my employees and greater confidence from my clients.”

When asked the first thing he’d do if he were to retire tomorrow, Blaine says he’d go on an epic fishing trip. “I’d go to Alaska and do some fishing. I used to do a lot of fly fishing in British Columbia, and I hear it’s even better in Alaska, so that would be the next level.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Boston Bruins.

Q: What kind of music do you like?
A: Classic rock.

Q: What’s your favorite local restaurant?
A: Any place that has good prime rib.

Q: What’s your favorite thing to do on a rainy day?
A: Sleep—there’s nothing like a good afternoon nap on a cool, rainy day.

Q: How do you like your eggs?
A: Sunny side up.

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Expert articles
  • Sealing Your Home Exterior

    PLEASANTON — If you own a home, you’ll want to take proactive steps to protect your investment. One of the simplest yet most impactful of such maintenance measures is to keep the exterior of your home well-sealed.

    Every home exterior contains gaps, whether in door and window trim or between siding panels. When these gaps aren’t sealed, it leaves them vulnerable to moisture intrusion from rainy weather and exterior washing. The residual moisture from this water intrusion is a common catalyst for the development of dry rot, a harmful fungus that softens wood and compromises its stability. Once dry rot has gained a foothold, it can spread into your walls and flooring, creating potentially dangerous conditions.

    As if dry rot wasn’t bad enough on its own, it also makes your home more susceptible to termites because they see the softened wood as an easy meal. Considering these potential consequences, it’s important to keep your home’s exterior trim and siding sealed with a high-quality caulk. Make sure the caulk you choose is intended for exterior use and reapply it as needed.

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Expert video tip
  • Video: Sealing Your Exterior Trim

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: If you own a home, one of the simplest steps you can take to preserve your investment is to seal your exterior trim and siding. Today we’re in Pleasanton with Diamond Certified Expert Contributor Blaine Munsch of Willow Creek Construction to learn more.

    Diamond Certified Expert Contributor, Blaine Munsch: The importance of caulking around window and door trim. Here we have a window that’s got a nice bead of caulking all the way around it. This is a good example of a high-quality caulking. Over here I have a piece of trim that goes down to a patio slab here. See how we got this gap here?

    But what will happen is that when it rains or you take the hose and you wash your patio, water will get down in here, behind the trim. And that’s going to promote dry rot. Dry rot is a fungus. And what’ll happen if you don’t take care of this crack here, the fungus will keep growing. And then it’ll start to get behind this trim and into your floor system or into your wall system. And then what will happen as well is that since it’s nice and soft, termites will get in there and start eating that nice, soft wood. So, it’s very important that we use a high-end quality caulking to caulk along the edge there.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Willow Creek Construction WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Willow Creek Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i
Willow Creek Construction : Average 9.7 out of 10 based on 12 unique customer surveys of customer satisfaction.

Rone S.

VERIFIED Willow Creek Construction CUSTOMER

1 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very trustworthy.

I would say they're very prompt, they did what they promised they would do, and everything was completed in a timely manner.

Armendo M.

VERIFIED Willow Creek Construction CUSTOMER

2 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Blaine is competent, honest, and professional.

The job was completed quickly, they stayed on budget, and they followed through on their commitments.

Greg V.

VERIFIED Willow Creek Construction CUSTOMER

3 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hard working, quality work, and fair price

Quality work and efficient, I've used him several times.

Justin

VERIFIED Willow Creek Construction CUSTOMER

4 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Run to them. They're one of the best contractors I've ever worked with.

Blaine is the most knowledgeable, hardworking, and professional person I've ever dealt with. He's extremely easy to get along with.

Mike

VERIFIED Willow Creek Construction CUSTOMER

5 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work and I think they're very easy to work with.

What really stands out to me would have to be the ease in working and dealing with Blaine. He seemed to understand me and we seemed to be on the same page. He gets down to business and he doesn't mess around. He has a wide scope of knowledge and expertise. On the very rare occasion of him not being able to do something, with 'rare' being the key word, he has plenty of resources to reach out to.

Bobbie M.

VERIFIED Willow Creek Construction CUSTOMER

6 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and knowledgeable.

They were very quick to knock the job out, but at the same time, it was done properly and thoroughly.

Sandra H.

VERIFIED Willow Creek Construction CUSTOMER

7 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was very well done and he is very competent.

The whole project went very smoothly. I had 40 people over and they admired the project.

Barton B.

VERIFIED Willow Creek Construction CUSTOMER

8 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very dependable, always on time, and very accurate with his work, he always does a good job and his pricing is very affordable.

He does what he says he is going to do.

Dana P.

VERIFIED Willow Creek Construction CUSTOMER

9 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent. They are honest, and they know what they are doing.

They show up when they are supposed to show up.

John H.

VERIFIED Willow Creek Construction CUSTOMER

10 of 12

Quality 9
9 10
Loyalty Yes
CRITIQUE

When they said they would do something, they did it. I think they did a pretty decent job.

They never make promises they can't keep.

David M.

VERIFIED Willow Creek Construction CUSTOMER

11 of 12

Quality 9
9 10
Loyalty Yes
CRITIQUE

I'd be stupid not to recommend Willow Creek Construction. They're knowledgeable, skilled, communicative, and easy to work with.

The best thing would be that the work was completed by the estimated time. They stuck to their timeline and there were no surprises.

Angie M.

VERIFIED Willow Creek Construction CUSTOMER

12 of 12

Quality 8
8 10
Loyalty Yes
CRITIQUE

They were very helpful and always responded to me very quickly.

They have an excellent service. Blaine was very professional and competent. They're great.

Read All 12 Survey Responses at Ratings View