Diamond Certified Company Report

Valencia Painting & Sons Inc.

Diamond Certified Company Report

Valencia Painting & Sons Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 56 VERIFIED CUSTOMERS i

Davis B.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

1 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very hard working and very skilled

Their ethics, they are all very hard working people.

Frank D.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

2 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work. I live in a court and they have done eight of the houses here.

The quality of the work, the guys know what they are doing.

Julie S.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

3 of 56

Quality 10
10 10
Loyalty Yes
CRITIQUE

They coordinated extremely well with my contractor. They arrived and did what they said they were going to do, and they were super clean.

They did a beautiful job. The results were amazing.

Read All 56 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Valencia Painting & Sons Inc. provides a variety of painting services for residential and commercial clients in Marin, Sonoma, and Napa Counties. In addition to painting all types of interior and exterior surfaces, the family-owned and operated company performs dry rot repairs and seals surfaces to prevent future dry rot damage, stains decks and patios, refinishes cabinets, cleans gutters, and performs drywall and stucco repairs.

Owners Jose Valencia and Emelia Sanchez credit much of Valencia Painting & Sons’ success to its company-wide dedication to customer satisfaction. “We really feel a connection with our customers, so making them happy is always our first priority,” affirms Ms. Sanchez. “They appreciate how involved we are with every detail of their projects, from helping them brainstorm color ideas to transforming their homes with our high-quality painting work.”

Valencia Painting & Sons prioritizes communication throughout each phase of the painting process, which Ms. Sanchez says is important for establishing trust with clients. “Jose has more than 15 years of painting experience, so he knows how to help homeowners discover current damages and advises them on what needs to be repaired prior to painting. Ultimately, we’re here to solve their problems and make sure they get the best possible value.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Valencia Painting & Sons Inc.

COMPANY CONTACT
Service AREA

Marin County
Sonoma County
Napa County

SERVICES PERFORMED

Interior & Exterior Painting
Dry Rot Repairs
Pressure Washing
Cabinet Refinishing
Deck & Patio Staining
Gutter Cleaning
Drywall & Stucco Repairs

BRANDS Supported
  • Benjamin Moore

  • Kelly-Moore Paints

  • Sherwin Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Valencia Painting & Sons Inc.

A recent exterior painting project by Valencia Painting & Sons

Company Profile

Valencia Painting & Sons Inc. provides a variety of painting services for residential and commercial clients in Marin, Sonoma, and Napa Counties. In addition to painting all types of interior and exterior surfaces, the family-owned and operated company performs dry rot repairs and seals surfaces to prevent future dry rot damage, stains decks and patios, refinishes cabinets, cleans gutters, and performs drywall and stucco repairs.

Owners Jose Valencia and Emelia Sanchez credit much of Valencia Painting & Sons’ success to its company-wide dedication to customer satisfaction. “We really feel a connection with our customers, so making them happy is always our first priority,” affirms Ms. Sanchez. “They appreciate how involved we are with every detail of their projects, from helping them brainstorm color ideas to transforming their homes with our high-quality painting work.”

Valencia Painting & Sons prioritizes communication throughout each phase of the painting process, which Ms. Sanchez says is important for establishing trust with clients. “Jose has more than 15 years of painting experience, so he knows how to help homeowners discover current damages and advises them on what needs to be repaired prior to painting. Ultimately, we’re here to solve their problems and make sure they get the best possible value.”

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Company Philosophy

“We strive for 100 percent customer satisfaction in everything we do, so we focus on completing each job on time and at a professional level that exceeds the client’s expectations. We want every customer to be so pleased with our work that they recommend us to others and think about us whenever they have painting needs.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting contractors that have earned the prestigious Diamond Certified award. For Valencia Painting & Sons Inc., keeping clients happy comes down to one key factor: making sure they have a positive experience throughout every step of the painting process. “We care a lot about customer satisfaction—it’s always our first priority,” confirms co-owner Emelia Sanchez. “We really feel a connection with our clients, so we focus on solving their issues and providing them with amazing results.”

Valencia Painting & Sons has been providing interior and exterior painting services for residential and commercial clients in Marin, Sonoma, and Napa Counties since 2013. In addition to its wide-ranging painting capabilities, the family-owned and operated company cleans gutters, stains decks and patios, performs dry rot repairs and seals surfaces to prevent future dry rot damage, and more.

Unlike less experienced painting companies that make mistakes and simply paint over them, Valencia Painting & Sons takes a detail-oriented approach on every job to ensure the best possible results. “For example, we make sure the wood we’re painting over is in good condition, and if it’s not, we’ll let the customer know and give them some options,” explains Ms. Sanchez. “Our careful attention to detail is the reason we’re able to offer a five-year warranty on all of our painting services.”

To further differentiate itself from its competition, Valencia Painting & Sons only hires expert painters who are trained to follow industry-best methods and techniques. “We really focus on training our employees because they’re the ones who go out to the jobsites and maintain relationships with our customers,” says Ms. Sanchez. “Beyond that, Jose [Valencia, co-owner] visits every jobsite multiple times throughout the project to make sure the work is going smoothly and everyone is happy.”

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Industry Info

When it comes to working with painting contractors, only choose a company that guarantees its work.

All paint jobs are investments, and nobody wants to waste money hiring a company that does substandard work or won’t back up its services. But once you’ve verified that your contractor is licensed and insured, what else can you do to protect your purchase?

“Warranties are very important, so your contractor should tell you about your warranty and include it in your original estimate and contract,” says Emilia Sanchez, co-owner of Valencia Painting & Sons Inc. in Santa Rosa. “Some people who say they’ll paint your home don’t have a license, which means they can’t offer a warranty and you won’t have any recourse if you encounter problems.”

Why warranties are important
Experts say you can expect a warranty from any quality painting company, and California law requires licensed contractors to provide at least a one-year warranty. Typical warranties cover paint cracking, peeling, bubbling and fading for a certain amount of time after the work is done.

A manufacturer’s warranty can cover the paint itself, but that’s different than a contractor’s warranty—you also want a labor warranty that covers the application. If the product fails, some manufacturers won’t honor their guarantees if the work wasn’t done correctly in the first place. And even if they replace the product, if you don’t have a labor guarantee, you’ll have to hire another company to paint your house again, which basically negates the savings from the guarantee.

A warranty in and of itself is a good thing, but the presence of a warranty can also assure you that you’ve hired a quality contractor. Companies that don’t offer warranties might use substandard materials, have poor preparation and application techniques, paint when the weather isn’t optimal or not apply enough product. But companies that offer valid warranties are more likely to do a good job because they don’t want to come back and do warranty work. So, your warranty may act as a kind of double insurance—proof that the contractor will do a good job and come back to repair the work if they didn’t do it correctly the first time.

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Frequently Asked Questions

Q: What paint brands do you use?
A: We use Kelly-Moore, Sherwin-Williams and Benjamin Moore paints. Each of those manufacturers has different types of paint, so we’ll use whichever product is best for your job.

Q: How long will it take to complete my painting project?
A: It depends on a few factors, but we’ll give you a specific timeline once we know the details of your job. Depending on the size and scale, most exterior painting jobs take five to six business days to complete. If there’s any reason for a delay, we’ll let you know right away.

Q: Will you be careful not to damage the plants around my home?
A: We’ll do our best to cover trees and other plants that are near your home, but depending on the location and the weather, it can be difficult for us to have zero impact, regardless of how careful we are.

Q: Will you protect my furniture?
A: Absolutely. We cover all furniture (including outdoor furniture for home exterior projects) to prevent damage from overspray or drips.

Q: Will you move items in my home?
A: We usually don’t move pictures or anything that’s hanging because glass can break, so we ask that you move those types of items before we arrive to prevent damage. We also recommend that you move any heavy furniture toward the middle of the room. We’ll cover everything with plastic and brand-new canvas to prevent overspray. We’ll also cover floors, appliances and any other items that can be damaged.

Q: Do you seal holes on the outside of homes before painting?
A: We’re well-known for our waterproofing skills, and that means we apply caulking and seal up holes, corners, and other areas where water can get in. That prevents water damage, which a lot of homeowners are worried about because water can lead to damaged wood and dry rot.

Q: Can you repair dry rot and other damage before you paint?
A: We can repair small pieces of siding or trim before we paint, but major repairs are not in the scope of what we do. If large portions of your home have dry rot or wood damage, you’ll need to hire a contractor to make those repairs. If we find damage while we’re preparing your home to be painted, we’ll let you know and walk you through your options.

Q: How often should my home be repainted?
A: We recommend repainting before the paint starts peeling and chipping, and that varies for different homes and microclimates. Once we look at your home, we’ll be able to provide a specific recommendation for how long you should wait between paint jobs.

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SELECTED PHOTOS FROM Valencia Painting & Sons Inc.

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Diamond Certified RATINGS ON Valencia Painting & Sons Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 56 VERIFIED CUSTOMERS i

Davis B.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

1 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

Very hard working and very skilled

Their ethics, they are all very hard working people.

George H.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

2 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

Highly recommend them, Jose is great to work with.

The quality of their work was good.

Paco C.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

3 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

Their honesty and the quality is very high. You don't have to worry. If you have an emergency, he will squeeze you in. The workers are great. They clean up every day.

It didn't seem like he was trying to cut corners and he explained everything in detail.

Debbie C.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

4 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

We have used them for several different jobs and have been happy. I would recommend them.

They are personable, professional, and experienced.

Matt W.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

5 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

We have recommended them to others.

They were prompt, punctual, and they cleaned up after themselves. They did what they said when they said, and everything went without a hitch.

Jon B.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

6 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

Hire them immediately.

They took care of everything. I didn't have to hire another contractor to do the siding, because they did it all.

Carlos M.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

7 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

I liked their work. They did a good job.

They did everything they said they would do.

Rex B.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

8 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

We had to evacuate from the fires with a two-day old baby and when we came back, they were there prepping the house to be painted. They are there when they say they will be. They are very hardworking. They did a thorough job on prep-work and the caulking.

Overall, the quality, price, and speed

Dora W.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

9 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job, and they clean up.

They do their job.

Mark G.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

10 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

Quality is top notch, dependability, and very reliable

Everything was great.

Linda B.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

11 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

I have referred him to many friends. Attention to detail, and he stands behind his work.

He cares about me, as a person, and my home. He treats it as if it was his.

Hannah P.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

12 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

They use quality material, and they are exceptional. Working with them eliminates the worry.

They truly do a good job. Jose is a good guy, and if he recommends something, I don't have to worry. The guys are very good. I don't have to worry that they are milking the clock.

Kristi B.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

13 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job. I highly recommend them.

The quality of their work

Barbara D.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

14 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

I loved him. He's so personable and shows up when he says he will. I've referred him to other people and they are just as happy as I am.

He does quality work.

Linda S.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

15 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

Quality work and great people to work with at a fair price

I had them do painting and some staining. They did an expert job on both.

Ella C.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

16 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

They do a very good job. I am very satisfied. They did repairs on things that I didn't even know needed it.

Very honest

Micah

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

17 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

I refer them for every painting job that I don't do myself. Their standard of quality is very high.

The quality, I used to own a painting company.

Bob M.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

18 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

They were absolutely excellent and did a thorough job. They tended to every detail.

They were on time and did the job thoroughly.

Rick B.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

19 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

I would be disappointed if they weren't happy with them.

He is straight up, made things very clear, and kept his word.

Shelley P.

VERIFIED Valencia Painting & Sons Inc. CUSTOMER

20 of 56

Quality 10
10
Loyalty Yes
CRITIQUE

Easy to work with, personable, and polite, which is good, because they will be hanging around your house for a few days.

For this particular job, they had a competitive price, and we were able to get on their schedule.

Read All 56 Survey Responses at Ratings View

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