Diamond Certified Company Report

The Dental Center at Sears

Diamond Certified Company Report

The Dental Center at Sears

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Maria C.

VERIFIED The Dental Center at Sears CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very fast in attending to their patients, and they are very clean.

I like that I do not have to wait long to be seen.

Jose A.

VERIFIED The Dental Center at Sears CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually recommended that a few of my friends go there.

They provide good services, and I like the work they do. I think they are the best around, and they are the best dentist I have ever been to.

Adel K.

VERIFIED The Dental Center at Sears CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very attentive and very professional. They do a good job.

Very efficient, they don't waste time. I don't have to wait too long for my appointment when I arrive.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. George Koerber, Owner

The Dental Center at Sears provides a complete range of general and cosmetic dentistry services for all types of patients at its Concord facility (located inside the Sunvalley Mall). In addition to handling everything from routine dental exams and teeth cleanings to periodontal and endodontic work, the practice is qualified to install dental implants and perform various oral and maxillofacial surgical procedures.

Owner George Koerber, DDS says The Dental Center at Sears’ ability to offer such a wide variety of services under one roof has been a crucial aspect of its success. “We’re a multi-specialty practice, which is very convenient for our patients. Also, our specialists are on the faculties of dental schools, which means they’re up-to-date on the highest standards of care in the profession.”

The Dental Center at Sears provides a welcoming environment for its patients, which Dr. Koerber says is an important part of the dental process. “We provide state-of-the-art comfort throughout every step of a patient’s visit. Once they realize we’re honest and upfront about helping them, they’re able to relax and trust us to take care of their needs.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Dental Center at Sears

Locations

Contra Costa County
Pittsburg
Antioch
Brentwood
Richmond
Concord
Walnut Creek
Maltby
Vine Hill
Danville
Pinole

Get Directions
SERVICES PERFORMED

General & Cosmetic Dentistry
Periodontics
Oral & Maxillofacial Surgery
Implantology
Endodontics
Crowns & Bridges
Teeth Whitening

BRANDS Supported
  • Nobel

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Dental Center at Sears

Company Profile

The Dental Center at Sears provides a complete range of general and cosmetic dentistry services for all types of patients at its Concord facility (located inside the Sunvalley Mall). In addition to handling everything from routine dental exams and teeth cleanings to periodontal and endodontic work, the practice is qualified to install dental implants and perform various oral and maxillofacial surgical procedures.

Owner George Koerber, DDS says The Dental Center at Sears’ ability to offer such a wide variety of services under one roof has been a crucial aspect of its success. “We’re a multi-specialty practice, which is very convenient for our patients. Also, our specialists are on the faculties of dental schools, which means they’re up-to-date on the highest standards of care in the profession.”

The Dental Center at Sears provides a welcoming environment for its patients, which Dr. Koerber says is an important part of the dental process. “We provide state-of-the-art comfort throughout every step of a patient’s visit. Once they realize we’re honest and upfront about helping them, they’re able to relax and trust us to take care of their needs.”

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Company Philosophy

"We treat our patients the way we'd like to be treated, and we never try to sell them on procedures they don't need. By maintaining a friendly atmosphere and a staff of personable dentists who are passionate about dental health, we're able to ensure a positive experience for each person who visits our office."

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Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any dental practice, but it’s even more important for dentists that have earned the prestigious Diamond Certified award. For The Dental Center at Sears, the key to achieving and maintaining high levels of patient satisfaction is simple: focus on providing a comfortable, positive experience for every person who visits its office. “Trust is the backbone of any professional relationship, so that’s something we try to establish upfront,” says owner George Koerber, DDS. “By being straightforward and honest with our patients, we’re able to put them at ease and ensure their needs are met.”

The Dental Center at Sears has been providing general and cosmetic dentistry services for all types of patients at its Concord facility (located inside the Sunvalley Mall) since 1980. The practice handles everything from routine dental exams and teeth cleanings to periodontal and endodontic work, and it’s also qualified to install dental implants and perform a variety of oral and maxillofacial surgical procedures.

Unlike less experienced dental practices that overbook themselves and create long wait times for their patients as a result, The Dental Center at Sears makes prompt and efficient service a top priority. “We make a concerted effort to stay on schedule and get our patients in and out in a timely manner,” says Dr. Koerber. “Some dental practices will keep people waiting for hours on end, but we understand that our patients’ time is valuable, so we make sure we don’t waste it.”

Another distinguishing feature of The Dental Center at Sears is its staff of highly skilled dental professionals, all of whom have a broad range of capabilities and stay up-to-date on industry changes. “We have specialists who handle everything from oral surgery to periodontics, so our patients have a lot of options,” says Dr. Koerber. “Our goal is to provide the best possible dental care, and staying at the forefront of the industry is the best way to do that.”

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Industry Info

If you need a dental crown or filling, make sure you review all of your material options before making a decision. With today’s dental technology, you have several choices when it comes to the materials used for your crowns and fillings. Dr. George Koerber, owner of The Dental Center at Sears in Concord, talks about a few common options:

Zirconia
“Zirconia is an industrial-formed diamond—the same material used to make cubic zirconium for jewelry. Zirconia crowns are infused with color to authentically resemble natural teeth, and they’re extremely durable, so they offer the best of both aesthetics and function. We’ve been using zirconia crowns for about five years and people really like them.”

Gold
“Since the advent of tooth-colored crown and filling materials, gold has seen a dip in popularity for dental use. However, while it may not be an ideal option aesthetically, it’s excellent in terms of function because it’s the number one biocompatible metal. In addition to resisting decay and corrosion, gold is as durable as it gets. Because of these traits, it’s still used to repair posterior teeth.”

Amalgam
“A lot of people are shying away from amalgam as a filling material these days because it contains elemental mercury. This is despite the California Dental Board determining that amalgam fillings do not represent a hazard, since the mercury is contained within a stable, durable alloy. If you like the look of amalgam but you’re concerned about the potential risks, ask your dentist about similar cosmetic filling options.”

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Frequently Asked Questions

Q: Will I feel any pain?

A: It’s unlikely. We’ve developed a unique way of doing painless dentistry that consists of a combination of two anesthetics: Citanest and Septocaine. Typically, our patients don’t feel a thing. In many cases, they’ll ask, ‘Did I just get a shot?’ and they’re always surprised when we tell them, ‘Yes.’

Q: Can you handle dental emergencies?

A: Yes, but we can only work during Sears’ regular business hours. As long as your emergency takes place during those hours, we can adjust our schedule and squeeze you in.

Q: Is your equipment up-to-date?

A: Yes, we make sure to stay current with our methods and equipment. For example, we use digital x-rays because they minimize radiation exposure and provide images quickly and conveniently. Also, all our surgeries and endodontic procedures are done under low-mount Zeiss microscopes, which help ensure maximum accuracy and precision.

Q: What kinds of payment options do you offer?

A: We accept all major credit cards, and we also offer two kinds of financing: CareCredit and Springstone. Additionally, we offer a 20 percent discount to patients who pay in cash.

Q: Will you accept my insurance?

A: We accept most major insurance policies, including DMOs and PPOs, as well as most managed care plans.

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SELECTED PHOTOS FROM The Dental Center at Sears

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. George Koerber

Expert CONTRIBUTOR PROFILE
  • Dr. George Koerber is a 36-year veteran of the dental industry and owner of The Dental Center at Sears, a Diamond Certified practice. He can be reached at (925) 726-3090 or by email.

Dr. George Koerber: An Unexpected Inspiration

By James Florence, Diamond Certified Program Reporter

CONCORD — When George Koerber found himself stationed at a military hospital during his tenure in the United States Army, he never expected it would lead to a career in dentistry. “While serving in the Vietnam War, I was stationed for a time at Walter Reed Medical Center in Maryland, where they did a lot of dental work in addition to medical rehabilitation,” he remembers. “I got to know a couple of the dentists there and was impressed by their work, which got me interested in the field. At that point, I wasn’t even a college graduate, so after I was discharged, I returned to school to study dentistry. In 1975, I graduated from dental school and started practicing.”

Today, as owner of The Dental Center at Sears, Dr. Koerber says his favorite part of his job is making a positive impact on his patients’ dental—as well as mental—health. “You’d be surprised how much the condition of a person’s teeth can affect their confidence. I enjoy the opportunity to improve my patients’ self-assurance by restoring their smiles.”

A longtime resident of the Bay Area, Dr. Koerber says the local setting is perfect for pursuing his two favorite hobbies: fishing and gardening. “I have a greenhouse where I grow tomatoes and other vegetables, and with the great weather we have, I’m able to get a lot of good produce. I also like to go salmon and fly fishing. Besides fishing locally in the Sierras or the Delta, I go to Idaho every year and fish the Clearwater River, which is a great spot for steelhead trout.”

In regard to his professional career, Dr. Koerber says he aspires toward a trifecta of excellence. “The three main qualities we embrace are honesty, friendliness and professionalism. Some dental practices are more focused on gadgetry and upselling patients than they are on providing excellent service, so I take a lot of pride in running an upstanding practice. When I read our reviews, I can tell it’s paying off, because those are the three things our patients mention over and over.”

When asked the first thing he’d do if he could retire tomorrow, Dr. Koerber says he’d do some traveling. “I’d probably spend a couple of weeks in the Mediterranean and Tahiti before heading to New Zealand for some trout fishing. Another thing on my bucket list is to go fishing in Patagonia. In the U.S., steelhead trout average about 15 pounds, but in Patagonia they’re triple that size!”

Ask Me Anything!

Q: What’s one book you’ve found particularly influential?
A: The Bible.

Q: Music or talk radio?
A: I typically listen to talk radio when I’m driving, but if it isn’t intellectually stimulating, I’ll switch over to ’50s and ’60s music.

Q: What’s your favorite local restaurant?
A: Scott’s Seafood Grill & Bar in Oakland.

Q: What’s your favorite movie genre?
A: Action.

Q: Who’s the best James Bond?
A: Sean Connery.

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Expert articles
  • The Benefits of Implant Overdentures

    CAMPBELL — If you wear dentures, you’ve probably experienced the annoyance (and perhaps embarrassment) that occurs when they unexpectedly come loose. The fact is, conventional dentures don’t always stay put, especially on the lower jaw. Mere physics help keep upper dentures secure, but lower dentures have an inordinate tendency to slip out of place.

    Fortunately, a recent innovation has made it possible for denture wearers to circumvent this issue. With implant overdentures, the installation of two to four implant posts in the lower jaw makes it possible for dentures to be snapped into place, which stabilizes them during times of use while enabling easy removal for nightly cleaning. By merging the convenience of removable dentures with the functionality of permanent teeth, implant overdentures give denture wearers the best of both worlds.

    Read moreRead less
Expert video tip
  • Video: The Benefits of Implant Overdentures

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: If you experience recurrent issues with your lower dentures coming loose, you’ll want to know about a procedure than eliminates this annoyance. Today we’re in Concord with Diamond Certified Expert Contributor Dr. George Koerber of The Dental Center at Sears to learn more.

    Diamond Certified Expert Contributor, Dr. George Koerber: Biggest problem with dentures – it’s always the lowers. Denture doesn’t always want to stay in place on the lower. On the top, on the upper denture, you have suction. You can make the denture such that when they bite it pushes air and creates more retention. But, on the lowers, it has always been a problem.

    You see this model here, it slips off. But, now we have implants, and we put four implants into a lower arch like so, this model here, and the denture snaps into place, and it retains incredibly well.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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The Dental Center at Sears WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON The Dental Center at Sears
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
The Dental Center at Sears : Average 8.5 out of 10 based on 125 unique customer surveys of customer satisfaction.

Maria C.

VERIFIED The Dental Center at Sears CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very fast in attending to their patients, and they are very clean.

I like that I do not have to wait long to be seen.

Jose A.

VERIFIED The Dental Center at Sears CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually recommended that a few of my friends go there.

They provide good services, and I like the work they do. I think they are the best around, and they are the best dentist I have ever been to.

Adel K.

VERIFIED The Dental Center at Sears CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very attentive and very professional. They do a good job.

Very efficient, they don't waste time. I don't have to wait too long for my appointment when I arrive.

Mark P.

VERIFIED The Dental Center at Sears CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good.

The ease of going there

Sam K.

VERIFIED The Dental Center at Sears CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with them, and I have recommended them before. They provide good service, and they are clean.

They don

Mark H.

VERIFIED The Dental Center at Sears CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

I like the dentist. He is really nice.

David K.

VERIFIED The Dental Center at Sears CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them.

All of the staff are very friendly.

Matt E.

VERIFIED The Dental Center at Sears CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that it is a good place to get check-ups, and the people that work there are very nice. I like the service.

When you have questions, they always have the right answers to tell you, and they explain all of the procedures.

Patricia H.

VERIFIED The Dental Center at Sears CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to my friends.

Good and fast service

Mary S.

VERIFIED The Dental Center at Sears CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and friendly.

I like the staff, especially Dr. George Koerber.

Joyce S.

VERIFIED The Dental Center at Sears CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they do a good, quality job, I would highly recommend their services.

I go there for my dental hygiene. They're very thorough, they keep me informed, and they explain things so I can understand. They're very personable and nice people.

Kevin R.

VERIFIED The Dental Center at Sears CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was quick and easy.

They answered all of my questions, and the care they provide is good.

Amy M.

VERIFIED The Dental Center at Sears CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm satisfied. They are competent, knowledgeable, and friendly.

They make me feel comfortable.

Anne M.

VERIFIED The Dental Center at Sears CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Sharon, my hygienist, is absolutely wonderful. I can't emphasize how marvelous she really is. She is so gentle, very professional, very friendly, kind, and courteous. She finds cavities that the x-rays didn't even catch. If Sharon were to ever leave The Dental Center at Sears, I would follow her like a lost puppy. She's the epitome of an amazing professional.

Sharon is excellent, honest, and very committed.

Bonnie A.

VERIFIED The Dental Center at Sears CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Historically, I have had a horrible fear of any kind of dental work. You couldn't get me near any sort of dental office due to a bad experience as a small child. I have credited Dr. Koerber as the one who has gotten me over my horrific fear of dentists. I don't mind seeing him at all. He's wonderful.

He is a great dentist, he takes care of my needs, he is good about preventative dentistry, and he takes care of the issue the first time around. Dr. Koerber and all of his technicians are very professional. The office staff is very friendly, and they have the ability to serve.

Cheryl S.

VERIFIED The Dental Center at Sears CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great place to go. Everyone is very friendly.

They have a good location, they are professional, they always explain everything in depth to me, and I like knowing what they're doing.

Clifford B.

VERIFIED The Dental Center at Sears CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try them out.

They have a good location. It's inside of the mall. I have been with them for a long time.

Cynthia P.

VERIFIED The Dental Center at Sears CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them for 15 years, and they're very experienced.

They are very qualified and have answers to all of my questions. I think they are doing everything right.

Demetria G.

VERIFIED The Dental Center at Sears CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm satisfied with their service, and I would recommend them.

They are very prompt and communicate with the patient.

Denise B.

VERIFIED The Dental Center at Sears CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are convenient.

I like that they are open on Saturdays.

Read All 125 Survey Responses at Ratings View