Diamond Certified Company Report

The Cabinet Center

Diamond Certified Company Report

The Cabinet Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 213 VERIFIED CUSTOMERS i

Steve B.

VERIFIED The Cabinet Center CUSTOMER

1 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

When they come out and measure, they know what they're doing. Everything worked perfectly.

They were easy to work with. The cabinets are custom made and of good quality. The salespeople were very knowledgeable.

Gregg E.

VERIFIED The Cabinet Center CUSTOMER

2 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They were very helpful and had a good selection.

Henry A.

VERIFIED The Cabinet Center CUSTOMER

3 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality cabinets.

It was a simple process. They were friendly and good to work with.

Read All 213 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

The Cabinet Center is a full-service design center that specializes in custom kitchen and bathroom cabinetry, entertainment centers, desks, and more. The company serves residential and commercial clients throughout Northern California from two locations in San Ramon and San Carlos. Customers can choose from entry-level cabinets or custom lines that come in a wide variety of wood species, including cherry, maple, lyptus, alder, teak, mahogany and walnut.

General Manager Chris Chidester says The Cabinet Center takes pride in involving its clients in every aspect of their cabinet designs. The company’s in-house designers have more than 60 years of combined experience, and they begin each project by determining a client’s unique needs, wants and budget. Mr. Chidester says they walk every customer through all available design options and set realistic expectations.

The Cabinet Center has complete working kitchens on display at both its showrooms, and it brings in professional chefs for live demonstrations of the kitchens’ functionalities. The company offers complimentary in-showroom design appointments and can create 3-D renderings of clients’ design ideas to give them a conceptual sense of how their kitchen spaces will ultimately look.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Cabinet Center

Locations

Northern California

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SERVICES PERFORMED

Design and Sales of Residential and Commercial Cabinetry and Countertops, Including Kitchens, Bathrooms, Entertainment/Media Centers and any Cabinetry Throughout the Home or Business

BRANDS Supported
  • Columbia Flooring Originals

  • Dura Supreme Cabinetry

  • Greenfield

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Cabinet Center

A recent cabinet project by The Cabinet Center

Company Profile

The Cabinet Center is a full-service design center that specializes in custom kitchen and bathroom cabinetry, entertainment centers, desks, and more. The company serves residential and commercial clients throughout Northern California from two locations in San Ramon and San Carlos. Customers can choose from entry-level cabinets or custom lines that come in a wide variety of wood species, including cherry, maple, lyptus, alder, teak, mahogany and walnut.

General Manager Chris Chidester says The Cabinet Center takes pride in involving its clients in every aspect of their cabinet designs. The company’s in-house designers have more than 60 years of combined experience, and they begin each project by determining a client’s unique needs, wants and budget. Mr. Chidester says they walk every customer through all available design options and set realistic expectations.

The Cabinet Center has complete working kitchens on display at both its showrooms, and it brings in professional chefs for live demonstrations of the kitchens’ functionalities. The company offers complimentary in-showroom design appointments and can create 3-D renderings of clients’ design ideas to give them a conceptual sense of how their kitchen spaces will ultimately look.

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Company Philosophy

"We strive to design spaces that help our clients meet their particular lifestyle needs while expressing their unique and personal styles. Our goal is to meet our customers' design and budgetary needs and other expectations. Part of our customers' high satisfaction comes from our ability to communicate what they can anticipate from the beginning of a design until its completion."

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Comparative Summary

The Cabinet Center is a full-service home design firm that serves residential and commercial clients throughout Northern California. The company focuses on designing, selling and installing bathroom and kitchen cabinets, but it also offers entertainment centers, desks, home office furnishings and more.

The Cabinet Center’s staff takes pride in giving customers the exact kitchen designs they want and deserve, says general manager Chris Chidester, a fourth-generation carpenter. He says the company promises to offer “the best quality for the best price.”

Dura Supreme–a brand Mr. Chidester has worked with for 20 years–is an important part of that quality. He says Dura Supreme is “a diamond in the rough. It’s a high-quality product at a very reasonable price.” The Cabinet Center’s other main brand is Greenfield, “another high-quality product with a mid-quality price point,” he says.

The Cabinet Center doesn’t just sell cabinetry–throughout clients’ kitchen projects, its experts are available and responsive, says Mr. Chidester. The company is committed to 100 percent customer satisfaction, and all its vendors and contractors are made to understand that.

When customers visit either of The Cabinet Center’s showrooms in Pleasanton or San Carlos, they have the option of sitting down to a free, one-on-one consultation with a designer who “asks lots of questions and offer lots of opinions,” says Mr. Chidester. The designer can provide a 3-D kitchen design to help customers visualize different cabinetry options. “It’s a highly interactive process, with step-by-step guidance from concept to completion.”

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Industry Info

A good kitchen designer understands that having a functional kitchen is as important as having a beautiful one, says Chris Chidester, general manager of The Cabinet Center. “Consider the space you have to work with and determine what type of cabinets will help you work effectively within that space.”

For Mr. Chidester, the key to effective kitchen design is understanding how you use your kitchen every day. When you’re standing at a certain counter space, is everything you need nearby? Where does the dishwasher go? Where are the drawers for your silverware? Once you figure out an optimal workflow, most design or style preferences can be accommodated.

When choosing a kitchen contractor, Mr. Chidester believes communication is a critical priority. “Most problems that arise during a remodeling job result from lack of communication. It’s usually not an issue with workmanship or inferior products.”

Similarly, Mr. Chidester says “big box home improvements stores” might not be your best option for purchasing cabinetry. Smaller specialty stores tend to employ dedicated personnel with more experience and a better understanding of kitchen design.“You don’t want someone who’s just there for a paycheck. That type of person won’t be as invested in your project as somebody in a smaller, more professional location,” he says. “Kitchens are the hub of the home, so the design has to be the best it can possibly be.”

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Frequently Asked Questions

Q: How long does your design process take?

A: The design process caters to the needs of our clients. Once construction actually starts, it’s usually takes about six to nine weeks.

Q: Do you tear down studs?

A: It depends on the job. Some jobs are complete, some involve moving walls and windows and chaining, and some require tearing out an existing kitchen and replacing it.

Q: Can I stay in my house while you’re doing work?

A: Yes. A majority of our clients stay in their homes, and our subcontractors are very conscious of that. They cordon off the area, give residents a temporary kitchen, and keep areas operational as long as possible so it’s less of an inconvenience.

Q: Do you put up dust curtains?

A: Yes. Our contractors clean up every day. They have zippered dust curtains to get in and out of a house.

Q: Do you provide custom cabinets

A: Our cabinets are all built in factories. Dura Supreme comes from Minnesota and Greenfield comes from West Virginia. Every cabinet is built to order, but it’s still considered a manufactured product. All the doors we offer can be fabricated from any wood and finish. It’s very rare that we have to build something custom—we can usually find something in stock that’ll work for every application.

Q: What finishes do you offer?

A: We have a number of different finishes, from standard stains to rub-offs and sputters. We also provide color matching and custom finishes.

Q: What countertops do you offer?

A: We carry Caesarstone, Zodiac and Cambria, which are all comprised of man-made materials. We also carry Corian and all the granite and marble styles.

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SELECTED PHOTOS FROM The Cabinet Center

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Brad McCarthy

Expert CONTRIBUTOR PROFILE
  • Brad McCarthy is owner of The Cabinet Center, a Diamond Certified company. He can be reached at (925) 255-5652 or by email.

Brad McCarthy: An Unexpected Achievement

By James Florence, Diamond Certified Resource Reporter

SAN RAMON — Sometimes in life, even the most disheartening of setbacks can eventually reveal a silver lining. For Brad McCarthy, this came in the form of losing his job as an airline mechanic. While devastating at the time, this twist of fate would put him on the path toward a professional achievement beyond his wildest dreams. “In the wake of September 11th, there were mass layoffs throughout the airline industry and I lost my job,” he recounts. “No one was hiring airline mechanics at the time, so I had to look for another line of work. I had a friend who owned a cabinet business, so I asked if they were hiring salespeople. He told me they weren’t, but they were hiring installers. Given that I had worked on airplanes, I was pretty confident I could handle cabinets, so I took the job.”

Not long after starting, Brad found that the cabinet industry held more opportunities than he’d initially assumed. “I started getting installation jobs on the side through friends and relatives, and I soon realized what a lucrative business it could be if done right. I’ve always had an entrepreneurial streak, so I felt inspired to open my own company, and that’s how The Cabinet Center was born. Nearly two decades later, we’re one of the largest cabinet designers in the United States. It’s hard to believe that the company I started out of the back of a pickup truck has now grown into a multimillion-dollar business!”

Today, Brad says his favorite part of his job is the variety. “One thing I’ve always loved about cabinet design is that every project is different. Even though we’re dealing with kitchens and bathrooms, each space is unique and provides new possibilities for design, which keeps things interesting.”

A resident of the Bay Area, Brad spends the bulk of his free time with his wife, Gina, and their daughter. “We just finished remodeling our backyard, which was a massive project, so lately we’ve been spending a lot of time just hanging out and enjoying the space,” he details. “We also enjoy attending our daughter’s soccer matches, as well as traveling to places like Tahoe and Hawaii for vacation.”

In regard to a professional philosophy, Brad espouses the importance of staying true to your word. “I’m a very ethical person and I always try to do the right thing,” he affirms. “I tell our customers that we’re not 100 percent perfect, but we are 100 percent accountable. We do up to 30 renovations per month, and when you’re dealing with that kind of volume, issues are bound to come up. However, regardless of what kinds of situations may arise, we stand by our promises to our customers and do our best to ensure they’re satisfied at the end of their projects.”

When asked how his lifestyle might change if he were to retire tomorrow, Brad says it likely wouldn’t look much different. “I’d probably do a little more traveling, but I’d continue to be involved in my business ventures. I really enjoy the process of creating something out of nothing. That’s why I got into commercial development—it’s very exciting and rewarding to transform raw land into something amazing that people couldn’t have imagined beforehand. So, I don’t see myself just sitting down and relaxing through my retirement. I’d still want to pursue the things that ignite my passion.”

Ask Me Anything!

Q: What was your first job?

A: I worked at Pizza Hut. I started when I was 15 and three years later I was managing the store.

Q: What’s your favorite thing to eat for dessert?

A: Doughnuts.

Q: If you could time travel, would you go to the past or the future?

A: I would probably go to the future. We’ve progressed so much in the last 100 years, I’m curious to see how far we’ll come in the next 100.

Q: Music or talk radio?

A: Music.

Q: What types of music do you like?

A: I’m all over the map. I like everything from ’90s rock to today’s music.

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Expert articles
  • 3 Cabinet Style Options

    SAN RAMON — When choosing new kitchen cabinets, you have three basic style options to choose from: frameless, framed and inset. To help you make an informed decision, let’s look at each of these styles in further detail:

    Frameless cabinets (also known as “full access” or “European style” cabinets) offer a streamlined look and several functional benefits due to their lack of a face frame. Since the cabinets’ doors are mounted directly to the case instead of a face frame, frameless cabinets have thicker cases—typically 3/4 inch. Frameless cabinets also allow for greater access, with wider drawer boxes than framed cabinets. Not surprisingly, due to these beneficial features, frameless cabinets are generally more expensive than framed cabinets.

    Framed cabinets feature a solid wood face frame that’s adhered to the exterior of the case. In this scenario, the cabinet doors are mounted to the face frame as opposed to the case itself. This is the traditional style of cabinet seen in most kitchens throughout the United States.

    Inset cabinets are essentially framed cabinets, but they offer more of a “finished furniture” look. The main distinguishing attribute of inset cabinets is that the doors are set within the case in order to be flush with the face frame. Inset cabinets also allow for a variety of hinge options, including concealed hinges that allow for greater adjustability.

    Read moreRead less
  • Why You Should Invest in a Quality Kitchen Sink

    SAN RAMON — When it comes to remodeling a kitchen, budget is naturally a concern. Most homeowners want to invest in quality, but they also want to save money wherever they can. That’s why it makes sense to list all the products and materials you need and prioritize where to spend your money. For example, you might choose an economically priced tile product in order to allot more of your budget toward high-end countertops. Another budget-wise choice is to reuse or refurbish existing components instead of replacing them (cabinet refacing is a good example of this).

    Regardless of your budget, there are certain aspects of kitchen remodeling where quality should never take a backseat to cost savings. One of these is the kitchen sink. Why? Because once a kitchen sink is installed, it’s nearly impossible to remove. Typically, the countertop will need to be chipped out in order to remove it—and that’s in a best-case scenario. Hardy countertop materials like granite can’t be chipped out, so if you have a granite countertop, you’re basically stuck with the sink you have. That’s why it’s crucial to invest in a high-quality kitchen sink. If you need to cut costs to stay under budget, cut them somewhere else.

    Read moreRead less
Expert video tip
  • Video: Investing in a Quality Kitchen Sink

    Complete Video Transcription:

    SAN RAMON — Host, Sarah Rutan: When remodeling your kitchen, one fixture you don’t want to skimp on is the sink. To learn why, we’re in San Ramon with Cecilia Stolzer Grote of The Cabinet Center, speaking on behalf of Diamond Certified Expert Contributor Brad McCarthy.

    Cecilia Stolzer Grote: When you’re planning your kitchen remodel and trying to save on the budget somewhere, the one place to not try and save money is on a sink. Don’t buy a cheap sink, spend money on a quality sink and try to save elsewhere. The reason for this is, it’s nearly impossible to remove a sink from under solid surface. You can’t chip out granite. You can’t remove a sink without damaging it; you’d be stuck with a poor quality, pitting, rusting sink. So buy a high-quality sink and save somewhere else.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: 3 Cabinet Style Options

    Complete Video Transcription:

    SAN RAMON — Host, Sarah Rutan: When purchasing new kitchen cabinets, you have three basic style options to choose from. To learn more, we’re in San Ramon with JoAnne Brandenburg of The Cabinet Center, speaking on behalf of Diamond Certified Expert Contributor Brad McCarthy.

    JoAnne Brandenburg: When choosing cabinets, you have three options. There’s frameless, framed, and inset. Frameless, which is also known as full access or European style, offers a three-quarter thick case, the hinges mounted directly to the inside of the cabinet. One of the advantages of with a frameless and why it’s called full access is, it offers a wider drawer box versus a framed cabinet.

    Another type of case construction is a framed cabinet. In this case, we’ve taken an inch and a half solid wood face frame and applied that to the cabinet box. The hinge is now mounted to a solid wood face frame. This is more of a traditional type of construction.

    Finally, we have an inset cabinet. This is more of a finished furniture look. In this case, it’s a framed cabinet; however, the doors are set within the face frame and the doors and the face frame are flush. This comes with either a beaded detail or can be without the beading. In this case, we have a decorative finial hinge. Or you can also get it with a concealed hinge, which allows adjustability.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
The Cabinet Center WEBSITE AND EXTERNAL FEED
  • The Cabinet Center SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON The Cabinet Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 213 VERIFIED CUSTOMERS i
The Cabinet Center : Average 9.1 out of 10 based on 213 unique customer surveys of customer satisfaction.

Steve B.

VERIFIED The Cabinet Center CUSTOMER

1 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

When they come out and measure, they know what they're doing. Everything worked perfectly.

They were easy to work with. The cabinets are custom made and of good quality. The salespeople were very knowledgeable.

Gregg E.

VERIFIED The Cabinet Center CUSTOMER

2 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They were very helpful and had a good selection.

Henry A.

VERIFIED The Cabinet Center CUSTOMER

3 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality cabinets.

It was a simple process. They were friendly and good to work with.

Steve C.

VERIFIED The Cabinet Center CUSTOMER

4 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing comes to mind.

Brad was knowledgeable, had the right sizes in the right places, and a good selection for drawers.

Michelle D.

VERIFIED The Cabinet Center CUSTOMER

5 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fantastic. Don't waste your time with anyone else. Chris is wonderful and so is all of the staff.

Their eye for detail and expertise in what works and doesn't work

Sean F.

VERIFIED The Cabinet Center CUSTOMER

6 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

Chris' attention to detail, his answers were excellent.

Definitely the quality, they go over every little detail. What you want to customize, they do it for you.

Linn J.

VERIFIED The Cabinet Center CUSTOMER

7 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend them. They're a highly reputable company and produce excellent customer service.

I love their design work. They made a difficult job easy.

Hector J.

VERIFIED The Cabinet Center CUSTOMER

8 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

A very reputable and honest place

Personal service

Dan K.

VERIFIED The Cabinet Center CUSTOMER

9 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know. They did a great job, and we are happy with what we got.

I would say quality, as you don't see dove-tailing very often, and the quality was really good.

Susan K.

VERIFIED The Cabinet Center CUSTOMER

10 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

I referred my daughter. The customer service, listened to pricing concerns, and they were able to meet my pricepoint while still having high end quality cabinets. They measured and timed everything well. I liked that there was no damage to the products.

What I liked best was the variety of choices and products.

Chuck M.

VERIFIED The Cabinet Center CUSTOMER

11 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're knowledgeable in cabinets, what fits in different settings, and they are thorough in describing how everything works. If you want nice cabinets, go there.

How they came out, made changes, and it works better because it's bigger.

Debbie M.

VERIFIED The Cabinet Center CUSTOMER

12 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. I like that they were knowledgeable and had creative ideas. I am enjoying my new kitchen very much.

Creativity

Joe N.

VERIFIED The Cabinet Center CUSTOMER

13 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're missing out if they don't use them.

The personal service

Hector P.

VERIFIED The Cabinet Center CUSTOMER

14 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

Joe was our cabinet designer and did fabulous job, a great architectural design. I really appreciated him.

I liked that Joe helped us create a design for our bathroom. He catered to what we wanted for our budget. Joe helped with that.

Sharon S.

VERIFIED The Cabinet Center CUSTOMER

15 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was satisfied with the service and the quality of cabinets.

Easy to work with

Julio V.

VERIFIED The Cabinet Center CUSTOMER

16 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They were helpful and attentive.

They are friendly.

Amanda B.

VERIFIED The Cabinet Center CUSTOMER

17 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good service and they're helpful in doing a drawing of the space.

I just think they were very organized and the quality seems good.

Sheila W.

VERIFIED The Cabinet Center CUSTOMER

18 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go see Cecila, she's very knowledgeable.

Cecila, she's very knowledgeable, she's been doing this a long time, and could give you very good details on building a kitchen.

Sapna S.

VERIFIED The Cabinet Center CUSTOMER

19 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

Joe was the designer who worked with me. He was very knowledgeable and helped me a lot. I'd ask them to go talk to Joe and probably do business with them.

I only worked with Joe, so he is very detail oriented and that's something that I appreciated. Whenever I had any issues he was quick to provide a solution, and he followed through. I didn't have to second guess anything and I knew he was taking care of it. He had my best interests at heart when he was working with my design. I was completely satisfied.

Laurie N.

VERIFIED The Cabinet Center CUSTOMER

20 of 213

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely use them, but ask for Brad McCarthy.

Specifically Brad McCarthy

Read All 213 Survey Responses at Ratings View