Diamond Certified Company Report

Temperature Perfection, Inc.

Diamond Certified Company Report

Temperature Perfection, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 349 VERIFIED CUSTOMERS i

Anthony M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

1 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and clean. My daughter used them as well.

I liked the way they explained everything. They knew what they were doing. They were great.

Diana S.

VERIFIED Temperature Perfection, Inc. CUSTOMER

2 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful. There's one young man who comes and does a lot of the work. I can't recall his name, but he's been very helpful.

I like the service. They recently installed a split system for us, one upstairs and one downstairs. They did a really good job. They've been extra special with us. They go out of their way.

Dana M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

3 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient. We were happy with the price.

They took care of business with no hassles, and they were very professional. They were very outgoing with their information and very helpful. I was quite happy with them.

Read All 349 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Kevin Sollitt, Owner

Temperature Perfection, Inc. installs and repairs heating, ventilating and air conditioning (HVAC) systems; cleans and seals air ducts; and provides HVAC system maintenance for residential clients throughout the Greater East Bay. The company uses state-of-the-art technology to determine where ductwork needs to be cleaned and check for leaks and cracks that could release carbon monoxide through heat exchangers.

Owner Kevin Sollitt has been in the HVAC industry since 1978. Mr. Sollitt says Temperature Perfection prides itself on its diagnostic skills and ability to effectively communicate with customers. “We don’t just automatically assume we know what the problem is. We listen to our clients and identify evidence of real problems.”

Temperature Perfection prides itself on punctuality and cleanliness. The company requires its technicians and installers (all of whom are background checked and participate in random drug testing) to wear uniforms and shoe covers, use drop cloths to protect floors, and clean up after they’re finished with a job. Temperature Perfection offers a 100 percent satisfaction guarantee on all its work and provides free estimates for installations and replacements.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Temperature Perfection, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Air Conditioning and Furnace Replacements
Heating and Cooling Maintenance, Tune-Ups and Repairs
Indoor Air Quality/High-Efficiency Air Filtration
Duct Cleaning
Safety Inspections
Gold, Silver, and Bronze Service and Maintenance Agreements Available

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Temperature Perfection, Inc.

Temperature Perfection’s fleet of service vehicles

Company Profile

Temperature Perfection, Inc. installs and repairs heating, ventilating and air conditioning (HVAC) systems; cleans and seals air ducts; and provides HVAC system maintenance for residential clients throughout the Greater East Bay. The company uses state-of-the-art technology to determine where ductwork needs to be cleaned and check for leaks and cracks that could release carbon monoxide through heat exchangers.

Owner Kevin Sollitt has been in the HVAC industry since 1978. Mr. Sollitt says Temperature Perfection prides itself on its diagnostic skills and ability to effectively communicate with customers. “We don’t just automatically assume we know what the problem is. We listen to our clients and identify evidence of real problems.”

Temperature Perfection prides itself on punctuality and cleanliness. The company requires its technicians and installers (all of whom are background checked and participate in random drug testing) to wear uniforms and shoe covers, use drop cloths to protect floors, and clean up after they’re finished with a job. Temperature Perfection offers a 100 percent satisfaction guarantee on all its work and provides free estimates for installations and replacements.

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Company Philosophy

“We’re honest with our customers, and we strive to always treat them and our employees fairly. If there’s ever a problem with our services, we respond rapidly and do everything we can to remedy the situation. We personally commit to meeting and exceeding our customers’ expectations for excellent HVAC service.”

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Comparative Summary

According to consumer reporting groups and utility companies, when it comes to replacing and/or servicing a heating and air conditioning system, 70 percent (or more) of how well it works, how long it lasts and how efficiently it operates depends on the installation procedures used. Here’s another way to think of it: The company a homeowner picks to install their system is three to four times more important than the brand of system they choose.

Temperature Perfection, Inc. prides itself on performing more than 40 key steps in an installation process that, if not performed, will cause a system to “seem” like it’s running correctly but may actually shorten the system’s lifespan and cost more to operate than it should. “In order to give our customers the confidence that those steps do matter, we put our 12-month, 100 percent money-back guarantee on every system, as well as longer than average, full parts and labor guarantees,” says owner Kevin Sollitt. “We are unmatched in the industry.”

For homeowners who need service/repair, Temperature Perfection’s diagnostic methods make use of state-of-the-art tools that allow the company to quickly find problems. “Also, since we recommend semiannual maintenance on systems, we have very affordable service agreement programs available so our clients can protect their heating and air conditioning system investments,” adds Mr. Sollitt.

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Industry Info

Before replacing your HVAC system, familiarize yourself with its pros and cons. It’s helpful to get all the facts before agreeing to work with an HVAC contractor. A professional will offer advice and options to repair or replace an existing system. Getting the facts about utility company and government incentives for systems upgrades can also play a deciding factor for costs. Most systems are long-term investments that can provide substantial savings over time. In addition, technical innovations in systems, ducts, filters, and controls can help determine the best solutions for improved energy efficiency.

If a replacement is part of a larger remodeling project, consider other factors including windows, doors and insulation as part of the overall air conditioning and heating system. Upgrades to systems can often qualify for tax or other energy-saving incentives and typically include high-efficiency versions of items such as gas, oil and propane furnaces and boilers; central air conditioning units; air-source heat pumps; fans; geothermal heat pumps; and biomass stoves.

When looking for a contractor, confirm they have the proper training, certifications and experience. A few other screening issues to review include:

• Length of time in the industry and references
• Drug-free testing program and a background check for employees
• Technician training and certification
• Satisfaction and money back guarantees
• Liability insurance and workers’ compensation coverage
• Ongoing service or maintenance plans

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Frequently Asked Questions

Q: Should I run my fan continuously on the thermostat or set it in the auto position?

A: That’s generally a personal preference. Newer furnaces have a recirculation mode for when you run the fan continuously. On an older furnace, it can be fairly expensive to run the fan all the time.

Q: How often should my system be serviced?

A: Most utility companies recommend you service a furnace and air conditioner once a year. As the system collects dirt, often in small particles, it becomes less efficient.

Q: Can I shut off vents in certain parts of my house?

A: Typically, it’s not recommended. When you shut off more than one vent, you alter the airflow of the system, which can negatively affect the performance of both the air conditioner and furnace. It can also harm the life expectancy of the equipment. When the heat transfers through the walls and windows of that room, it often winds up in the house anyway.

Q: What’s a zone system?

A: A zone system has one furnace and one air conditioner, but electronic dampers can be installed that allow for multiple thermostats in the house, so you can open and close ducts depending on which rooms need air.

Q: To what temperature should I set my thermostat?

A: We recommend you set it to a level with which you’re comfortable. We don’t recommend moving the thermostat up and down more than a few degrees. Move it one degree at a time to find the optimum comfort level and give it an opportunity to work. It’s much more efficient to find a comfortable point and let it stay there than it is to turn it up and down.

Q: Should I set my thermostat up or down when I’m out of the house?

A: Maybe a couple of degrees, but no more than five. Heat is stored in walls and furniture, so if you let it build up in the house while you’re out, it’s going to take much longer for the air conditioner to get all that heat back out of the house when you return.

Q: Are there ways to improve the air quality inside my house?

A: We often install the IQAir filter system, which is one of the most efficient air filtration systems available and can be installed using an existing central ductwork system. It takes three years before any maintenance is required, and it removes 95 to 99 percent of particles that are .3 microns and higher. Unlike most high-efficiency electric filters that cause ozone depletion, IQAir is a non-electric filter.

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SELECTED PHOTOS FROM Temperature Perfection, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Kevin Sollitt

Expert CONTRIBUTOR PROFILE
  • Kevin Sollitt is a 32-year veteran of the HVAC industry and president of Temperature Perfection, Inc., a Diamond Certified company. He can be reached at (510) 200-8950 or by email.

Kevin Sollitt: Unexpected Growth

By James Florence, Diamond Certified Resource Reporter

FREMONT — As a budding HVAC professional, Kevin Sollitt was always looking for opportunities to grow in his career. However, he never expected he’d grow to the point of starting his own company. “Right out of high school, I went to work for a local HVAC company in Fremont,” he remembers. “I soon realized the chances of moving up in the company were pretty low, so I left after a couple of years and found a company where I could grow. A few years in, I was promoted to service manager—a position that came with a lot of responsibility but little authority. During that time, clients would often tell me they liked dealing with me and that I should go into business for myself. I’d never wanted to be a business owner; I thought there would be too many headaches. But I realized that in my current position, I already had a lot of headaches but no authority to address the issues that caused them. So, I took my clients’ advice and started my own company in 1986.”

Today, as president of Temperature Perfection, Inc., Kevin says his favorite part of his job is keeping his clients satisfied. “I take a lot of pride in providing high-quality service, showing up on time, being reliable and taking care of people.”

A longtime resident of Fremont (where he lives with his wife, Judy), Kevin spends his time outside of work on a variety of pastimes. “I like to exercise and go to the gym regularly,” he says. “Judy and I have three kids and four grandkids, some in San Jose and some in the Fresno area, so we spend a lot of time with them. We also belong to a Protestant church here in Fremont.”

When asked his main philosophy for life and work, Kevin espouses the wisdom of the Golden Rule. “I just try to treat people the way I’d like to be treated. That has worked out very well for me in my life and career.”

When asked what he’d do if he were to retire tomorrow, Kevin says he’d become more involved with his church community. “I would devote more of my time to the church and take part in more church activities. These days, I’m so involved in keeping my business going that I don’t have as much time for that as I’d like.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: I’d love to travel to Ireland, England and France.

Q: What’s your favorite sports team?
A: The Oakland A’s.

Q: How do you like your eggs?
A: Scrambled.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite local restaurant?
A: Dina’s Family Restaurant in Fremont.

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Expert articles
  • Air Quality Solution for Allergy Sufferers

    FREMONT — One thing many homeowners ask about is how to improve their home’s air quality to alleviate their allergy issues. In such instances, I recommend investing in a medical-grade air filtration system. These systems purify indoor air by providing 10 times the filtration power of a standard air filter.

    A medical-grade filtration system can often be incorporated into a home’s existing heating and air conditioning equipment. However, in some cases, there can be issues with compatibility. For such cases, I recommend purchasing a portable medical-grade filtration unit. This standalone unit will actively work to purify the air in your home. Of course, you’ll still need to be diligent about changing your heating and air conditioning system’s air filter at regular intervals.

    Read moreRead less
Expert video tip
  • Video: Air Quality Solution for Allergy Sufferers

    Complete Video Transcription:

    FREMONT — Host, Sarah Rutan: If you suffer from bad allergies, there’s an indoor air quality solution you should know about. Today we’re in Fremont with Diamond Certified Expert Contributor Kevin Sollitt of Temperature Perfection to learn more.

    Diamond Certified Expert Contributor, Kevin Sollitt: Hi, good morning. We frequently have homeowners ask us what type of filtration system they should incorporate into their heating and air conditioning that will help their allergies. We recommend that homeowners invest in a medical grade filtration system that will typically lower the particle ten times higher than the standard filter that’s on the market. There are medical grade portable units available if for some reason the standard unit will not fit in your central heating system.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: HVAC Service Frequency

    Complete Video Transcription:

    FREMONT — Host, Sarah Rutan: To keep your home’s heating and cooling systems running optimally, it’s important to get professional service at regular intervals. Today we’re in Fremont with Diamond Certified Expert Contributor Kevin Sollitt of Temperature Perfection to learn more.

    Diamond Certified Expert Contributor, Kevin Sollitt: We frequently have homeowners ask how often should our systems be serviced. If you have a furnace, the furnace should be serviced once a year minimum. If you have a furnace and air conditioning, each system should be serviced one time per year.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Temperature Perfection, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Temperature Perfection, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 349 VERIFIED CUSTOMERS i
Temperature Perfection, Inc. : Average 9.0 out of 10 based on 349 unique customer surveys of customer satisfaction.

Anthony M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

1 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and clean. My daughter used them as well.

I liked the way they explained everything. They knew what they were doing. They were great.

Diana S.

VERIFIED Temperature Perfection, Inc. CUSTOMER

2 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful. There's one young man who comes and does a lot of the work. I can't recall his name, but he's been very helpful.

I like the service. They recently installed a split system for us, one upstairs and one downstairs. They did a really good job. They've been extra special with us. They go out of their way.

Dana M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

3 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient. We were happy with the price.

They took care of business with no hassles, and they were very professional. They were very outgoing with their information and very helpful. I was quite happy with them.

Pat L.

VERIFIED Temperature Perfection, Inc. CUSTOMER

4 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've been really happy with them. They respond very quickly, and we appreciate that.

They are very responsive and always punctual.

Kris R.

VERIFIED Temperature Perfection, Inc. CUSTOMER

5 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

We subscribe to their ongoing maintenance service, and they take care of everything.

They are prompt, and their technicians are pleasant and knowledgeable.

Paul D.

VERIFIED Temperature Perfection, Inc. CUSTOMER

6 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them. You don't have to worry that they're going to overcharge you. I have been using them for many years.

I think their responsiveness, I usually never have to wait for an appointment.

Michelle D.

VERIFIED Temperature Perfection, Inc. CUSTOMER

7 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did my mother's air conditioning, so she actually recommended them. The price the technician quoted was reasonable, and there was no problem with the installation.

I would have to say that they were very responsive. They explained everything to me and answered all of my questions. They gave me a lot of options and input, and I appreciated that.

Daniel L.

VERIFIED Temperature Perfection, Inc. CUSTOMER

8 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and trustworthy.

I liked the fact that they were on time.

Richard W.

VERIFIED Temperature Perfection, Inc. CUSTOMER

9 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very personable, careful around the house, and they did a great job. Their technicians were very involved and consistent.

They were always on time, quick, and efficient.

Laura K.

VERIFIED Temperature Perfection, Inc. CUSTOMER

10 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a while ago, but I had a very good experience.

I would have to say their customer service stood out.

Karen T.

VERIFIED Temperature Perfection, Inc. CUSTOMER

11 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. I really liked their attitude, and the quality of their work.

They have great confidence and a great attitude.

Pam H.

VERIFIED Temperature Perfection, Inc. CUSTOMER

12 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job.

They were very prompt answering any concerns and coming out to assist me with a problem. They were also very friendly.

Kathy M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

13 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them many times over the years for my home, my mother's home, and for my rental properties. They really surpassed my expectations. We really threw them some curve balls, and they were very creative coming up with various modifications.

They are very knowledgeable, especially about the permits required. They are honest, prompt, and answer any questions that I have. The office is always on top of everything too.

Roger F.

VERIFIED Temperature Perfection, Inc. CUSTOMER

14 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to consider them.

I like their product and service.

Victor P.

VERIFIED Temperature Perfection, Inc. CUSTOMER

15 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job. They did what they were suppose to do, and they did it properly and professionally.

They answered all of the questions that I had.

Gordon M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

16 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

They were very professional.

Doug B.

VERIFIED Temperature Perfection, Inc. CUSTOMER

17 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and you can hire them with the confidence that the job will be done professionally.

They did a really nice job and cleaned up afterwards. We did have to call them back for a minor adjustment, but that was really small.

Daniel M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

18 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, quick, and clean. They did a good job.

They were easy to work with, and they did a good job.

Emillo M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

19 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good customer service.

I liked the service. They came in right away to fix it.

Gary C.

VERIFIED Temperature Perfection, Inc. CUSTOMER

20 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're responsive and reliable.

I liked their ability to get the job done in a very short period of time. They're fast and professional.

Read All 349 Survey Responses at Ratings View