Diamond Certified Company Report

Temperature Perfection, Inc.

Diamond Certified Company Report

Temperature Perfection, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 349 VERIFIED CUSTOMERS i

Anthony M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

1 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and clean. My daughter used them as well.

I liked the way they explained everything. They knew what they were doing. They were great.

Diana S.

VERIFIED Temperature Perfection, Inc. CUSTOMER

2 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful. There's one young man who comes and does a lot of the work. I can't recall his name, but he's been very helpful.

I like the service. They recently installed a split system for us, one upstairs and one downstairs. They did a really good job. They've been extra special with us. They go out of their way.

Dana M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

3 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient. We were happy with the price.

They took care of business with no hassles, and they were very professional. They were very outgoing with their information and very helpful. I was quite happy with them.

Read All 349 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Kevin Sollitt, Owner

Temperature Perfection, Inc. installs and repairs heating, ventilating and air conditioning (HVAC) systems; cleans and seals air ducts; and provides HVAC system maintenance for residential clients throughout the Greater East Bay. The company uses state-of-the-art technology to determine where ductwork needs to be cleaned and check for leaks and cracks that could release carbon monoxide through heat exchangers.

Owner Kevin Sollitt has been in the HVAC industry since 1978. Mr. Sollitt says Temperature Perfection prides itself on its diagnostic skills and ability to effectively communicate with customers. “We don’t just automatically assume we know what the problem is. We listen to our clients and identify evidence of real problems.”

Temperature Perfection prides itself on punctuality and cleanliness. The company requires its technicians and installers (all of whom are background checked and participate in random drug testing) to wear uniforms and shoe covers, use drop cloths to protect floors, and clean up after they’re finished with a job. Temperature Perfection offers a 100 percent satisfaction guarantee on all its work and provides free estimates for installations and replacements.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Temperature Perfection, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Air Conditioning and Furnace Replacements
Heating and Cooling Maintenance, Tune-Ups and Repairs
Indoor Air Quality/High-Efficiency Air Filtration
Duct Cleaning
Safety Inspections
Gold, Silver, and Bronze Service and Maintenance Agreements Available

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Temperature Perfection, Inc.

Temperature Perfection’s fleet of service vehicles

Company Profile

Temperature Perfection, Inc. installs and repairs heating, ventilating and air conditioning (HVAC) systems; cleans and seals air ducts; and provides HVAC system maintenance for residential clients throughout the Greater East Bay. The company uses state-of-the-art technology to determine where ductwork needs to be cleaned and check for leaks and cracks that could release carbon monoxide through heat exchangers.

Owner Kevin Sollitt has been in the HVAC industry since 1978. Mr. Sollitt says Temperature Perfection prides itself on its diagnostic skills and ability to effectively communicate with customers. “We don’t just automatically assume we know what the problem is. We listen to our clients and identify evidence of real problems.”

Temperature Perfection prides itself on punctuality and cleanliness. The company requires its technicians and installers (all of whom are background checked and participate in random drug testing) to wear uniforms and shoe covers, use drop cloths to protect floors, and clean up after they’re finished with a job. Temperature Perfection offers a 100 percent satisfaction guarantee on all its work and provides free estimates for installations and replacements.

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Company Philosophy

“We’re honest with our customers, and we strive to always treat them and our employees fairly. If there’s ever a problem with our services, we respond rapidly and do everything we can to remedy the situation. We personally commit to meeting and exceeding our customers’ expectations for excellent HVAC service.”

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Comparative Summary

Temperature Perfection, Inc. sells, services, repairs, and installs residential air conditioning and heating equipment. It’s also certified to test air ducts and check for leaks and cracks that could release harmful carbon monoxide.

“We don’t just assume we know about our clients’ air conditioning or heating problems,” says owner Kevin Sollitt. “We listen to them and work to identify evidence of real problems. When we look at a system, we’re not there for only a quick repair or cleaning. We present customers with explanations and all the options for repairs or upgrades.”

Temperature Perfection offers its customers high quality products from manufacturers such as Amana and Goodman. On replacement systems, customers are eligible for a two-year, money-back guarantee, and a two-year warranty is provided on repair projects.

As part of a service agreement program, Temperature Perfection offers club memberships that give customers discounts for systems cleanings and regular service. Seasonal discounts and rebate details are available for service work and system replacements. Mr. Sollitt invites potential customers to visit www.temperatureperfection.com for more details.

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Industry Info

Before replacing your HVAC system, familiarize yourself with its pros and cons. It’s helpful to get all the facts before agreeing to work with an HVAC contractor. A professional will offer advice and options to repair or replace an existing system. Getting the facts about utility company and government incentives for systems upgrades can also play a deciding factor for costs. Most systems are long-term investments that can provide substantial savings over time. In addition, technical innovations in systems, ducts, filters, and controls can help determine the best solutions for improved energy efficiency.

If a replacement is part of a larger remodeling project, consider other factors including windows, doors and insulation as part of the overall air conditioning and heating system. Upgrades to systems can often qualify for tax or other energy-saving incentives and typically include high-efficiency versions of items such as gas, oil and propane furnaces and boilers; central air conditioning units; air-source heat pumps; fans; geothermal heat pumps; and biomass stoves.

When looking for a contractor, confirm they have the proper training, certifications and experience. A few other screening issues to review include:

• Length of time in the industry and references
• Drug-free testing program and a background check for employees
• Technician training and certification
• Satisfaction and money back guarantees
• Liability insurance and workers’ compensation coverage
• Ongoing service or maintenance plans

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Frequently Asked Questions

Q: Should I run my fan continuously on the thermostat or set it in the auto position?

A: That’s generally a personal preference. Newer furnaces have a recirculation mode for when you run the fan continuously. On an older furnace, it can be fairly expensive to run the fan all the time.

Q: How often should my system be serviced?

A: Most utility companies recommend you service a furnace and air conditioner once a year. As the system collects dirt, often in small particles, it becomes less efficient.

Q: Can I shut off vents in certain parts of my house?

A: Typically, it’s not recommended. When you shut off more than one vent, you alter the airflow of the system, which can negatively affect the performance of both the air conditioner and furnace. It can also harm the life expectancy of the equipment. When the heat transfers through the walls and windows of that room, it often winds up in the house anyway.

Q: What’s a zone system?

A: A zone system has one furnace and one air conditioner, but electronic dampers can be installed that allow for multiple thermostats in the house, so you can open and close ducts depending on which rooms need air.

Q: To what temperature should I set my thermostat?

A: We recommend you set it to a level with which you’re comfortable. We don’t recommend moving the thermostat up and down more than a few degrees. Move it one degree at a time to find the optimum comfort level and give it an opportunity to work. It’s much more efficient to find a comfortable point and let it stay there than it is to turn it up and down.

Q: Should I set my thermostat up or down when I’m out of the house?

A: Maybe a couple of degrees, but no more than five. Heat is stored in walls and furniture, so if you let it build up in the house while you’re out, it’s going to take much longer for the air conditioner to get all that heat back out of the house when you return.

Q: Are there ways to improve the air quality inside my house?

A: We often install the IQAir filter system, which is one of the most efficient air filtration systems available and can be installed using an existing central ductwork system. It takes three years before any maintenance is required, and it removes 95 to 99 percent of particles that are .3 microns and higher. Unlike most high-efficiency electric filters that cause ozone depletion, IQAir is a non-electric filter.

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SELECTED PHOTOS FROM Temperature Perfection, Inc.

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Diamond Certified RATINGS ON Temperature Perfection, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 349 VERIFIED CUSTOMERS i
Temperature Perfection, Inc. : Average 9.0 out of 10 based on 349 unique customer surveys of customer satisfaction.

Anthony M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

1 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and clean. My daughter used them as well.

I liked the way they explained everything. They knew what they were doing. They were great.

Diana S.

VERIFIED Temperature Perfection, Inc. CUSTOMER

2 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful. There's one young man who comes and does a lot of the work. I can't recall his name, but he's been very helpful.

I like the service. They recently installed a split system for us, one upstairs and one downstairs. They did a really good job. They've been extra special with us. They go out of their way.

Dana M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

3 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient. We were happy with the price.

They took care of business with no hassles, and they were very professional. They were very outgoing with their information and very helpful. I was quite happy with them.

Pat L.

VERIFIED Temperature Perfection, Inc. CUSTOMER

4 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've been really happy with them. They respond very quickly, and we appreciate that.

They are very responsive and always punctual.

Kris R.

VERIFIED Temperature Perfection, Inc. CUSTOMER

5 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

We subscribe to their ongoing maintenance service, and they take care of everything.

They are prompt, and their technicians are pleasant and knowledgeable.

Paul D.

VERIFIED Temperature Perfection, Inc. CUSTOMER

6 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them. You don't have to worry that they're going to overcharge you. I have been using them for many years.

I think their responsiveness, I usually never have to wait for an appointment.

Michelle D.

VERIFIED Temperature Perfection, Inc. CUSTOMER

7 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did my mother's air conditioning, so she actually recommended them. The price the technician quoted was reasonable, and there was no problem with the installation.

I would have to say that they were very responsive. They explained everything to me and answered all of my questions. They gave me a lot of options and input, and I appreciated that.

Daniel L.

VERIFIED Temperature Perfection, Inc. CUSTOMER

8 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and trustworthy.

I liked the fact that they were on time.

Richard W.

VERIFIED Temperature Perfection, Inc. CUSTOMER

9 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very personable, careful around the house, and they did a great job. Their technicians were very involved and consistent.

They were always on time, quick, and efficient.

Laura K.

VERIFIED Temperature Perfection, Inc. CUSTOMER

10 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a while ago, but I had a very good experience.

I would have to say their customer service stood out.

Karen T.

VERIFIED Temperature Perfection, Inc. CUSTOMER

11 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. I really liked their attitude, and the quality of their work.

They have great confidence and a great attitude.

Pam H.

VERIFIED Temperature Perfection, Inc. CUSTOMER

12 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job.

They were very prompt answering any concerns and coming out to assist me with a problem. They were also very friendly.

Kathy M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

13 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them many times over the years for my home, my mother's home, and for my rental properties. They really surpassed my expectations. We really threw them some curve balls, and they were very creative coming up with various modifications.

They are very knowledgeable, especially about the permits required. They are honest, prompt, and answer any questions that I have. The office is always on top of everything too.

Roger F.

VERIFIED Temperature Perfection, Inc. CUSTOMER

14 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to consider them.

I like their product and service.

Victor P.

VERIFIED Temperature Perfection, Inc. CUSTOMER

15 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job. They did what they were suppose to do, and they did it properly and professionally.

They answered all of the questions that I had.

Gordon M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

16 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

They were very professional.

Doug B.

VERIFIED Temperature Perfection, Inc. CUSTOMER

17 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and you can hire them with the confidence that the job will be done professionally.

They did a really nice job and cleaned up afterwards. We did have to call them back for a minor adjustment, but that was really small.

Daniel M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

18 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, quick, and clean. They did a good job.

They were easy to work with, and they did a good job.

Emillo M.

VERIFIED Temperature Perfection, Inc. CUSTOMER

19 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good customer service.

I liked the service. They came in right away to fix it.

Gary C.

VERIFIED Temperature Perfection, Inc. CUSTOMER

20 of 349

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're responsive and reliable.

I liked their ability to get the job done in a very short period of time. They're fast and professional.

Read All 349 Survey Responses at Ratings View