Diamond Certified Company Report

Sun Metrics

Diamond Certified Company Report

Sun Metrics

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 59 VERIFIED CUSTOMERS i

D.J. M.

VERIFIED Sun Metrics CUSTOMER

1 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John really follows through with everything that he says. His integrity is really intact and the same with his installers.

I just enjoyed the follow-up and the assurance of taking care of any problems if there were any to arise. Overall, I liked his competence.

Andrea J.

VERIFIED Sun Metrics CUSTOMER

2 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told many friends about them. I would highly recommend their team to do any solar work you have. I wish they did more than solar.

They were very reliable. When they said they would be there, they were, and when they said the job would be done, it was. You always hear horror stories about remodels, but this solar project definitely was not. It was exactly as promised and on time. There were no cost overruns, and I highly recommend them.

Andrew B.

VERIFIED Sun Metrics CUSTOMER

3 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They followed through nicely, and they were personable.

I felt comfortable working with John. Everything was taken care of nicely.

Read All 59 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

John Bergh, Owner

Sun Metrics designs, installs, and services photovoltaic solar systems for residential and commercial clients throughout Northern California. In addition to specializing in high-efficiency solar products made by industry leaders like SunPower and SMA, the company offers home energy efficiency solutions such as solar pool heating, electric vehicle (EV) charging and thermostat automation.

Owner John Bergh credits much of Sun Metrics’ success to its experienced employees, all of whom are thoroughly trained in every aspect of the company’s products and services. “From our sales representatives to our site surveyors to our system installers, everyone who works here knows how to educate clients about their energy efficiency options,” he says. “Our goal is to deliver quality throughout every step of the process.”

Sun Metrics is known for its transparent business practices—it communicates with customers as to when their products will be delivered and installed, and its website features a comprehensive user interface that allows clients to download important documents and see where their projects are on the company’s timeline. “Other companies just don’t have the same level of sophistication with their systems,” says Mr. Bergh. “Our clients can find out what’s happening with their jobs at any time, and they really appreciate that.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Sun Metrics

COMPANY CONTACT

Northern California

SERVICES PERFORMED

Design, Installation & Maintenance of Photovoltaic Solar Systems
Solar Pool Heating
EV Charging
Home Thermostat Automation
Energy Efficiency Improvements

BRANDS Supported
  • Fronius

  • SMA

  • Sunpower

  • Pentair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Sun Metrics

Company Profile

Sun Metrics designs, installs, and services photovoltaic solar systems for residential and commercial clients throughout Northern California. In addition to specializing in high-efficiency solar products made by industry leaders like SunPower and SMA, the company offers home energy efficiency solutions such as solar pool heating, electric vehicle (EV) charging and thermostat automation.

Owner John Bergh credits much of Sun Metrics’ success to its experienced employees, all of whom are thoroughly trained in every aspect of the company’s products and services. “From our sales representatives to our site surveyors to our system installers, everyone who works here knows how to educate clients about their energy efficiency options,” he says. “Our goal is to deliver quality throughout every step of the process.”

Sun Metrics is known for its transparent business practices—it communicates with customers as to when their products will be delivered and installed, and its website features a comprehensive user interface that allows clients to download important documents and see where their projects are on the company’s timeline. “Other companies just don’t have the same level of sophistication with their systems,” says Mr. Bergh. “Our clients can find out what’s happening with their jobs at any time, and they really appreciate that.”

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Company Philosophy

"We pride ourselves on our responsiveness, so when a customer has a question, we answer it as quickly as possible. By getting to know our clients and learning about their specific needs, we're able to deliver solar systems that meet and exceed their expectations."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar companies that have earned the prestigious Diamond Certified award. For Sun Metrics One, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing services that meet and exceed the wide-ranging expectations of its clientele. “Customer satisfaction is everything to us,” affirms owner John Bergh. “Most of our business comes from word-of-mouth referrals, and we believe there’s no better way to keep our clients happy than by taking care of them in the best possible ways.”

Sun Metrics One has been designing, installing, and servicing photovoltaic solar systems for residential and commercial clients in Santa Cruz, Monterey, Santa Clara, Alameda, Contra Costa, and Sonoma Counties since 2007. The company specializes in high-efficiency solar products made by industry leaders like SunPower and SMA, and it also offers electric vehicle charging, solar pool heating, thermostat automation, and other home energy efficiency solutions.

Unlike less experienced solar companies that strive to reduce their operating costs by cutting corners on certain aspects of their installations, Sun Metrics One designs and installs every system to pass the rigorous inspections that are required for permitted solar work. “Our engineer even double checks all designs before submitting the plans to municipalities for approval,” adds Mr. Bergh. “We also handle all the permit applications, approvals and processing, so our clients never have to worry about the details of their projects.”

Another distinguishing attribute of Sun Metrics One is its highly trained and certified personnel–its solar designers are factory trained by SunPower, and its sales representatives have achieved some of the most prestigious design certifications in the industry. “Our clients know they’re dealing with professionals who have the credentials to offer quality designs and recommendations,” says Mr. Bergh. “From our site surveyors to our system installers, everyone who works here knows how to educate people about their energy efficiency options.”

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Industry Info

If you have a solar power system on your property, make sure you maintain its panels for peak performance. Solar panels collect sunlight and convert it to energy, and the cleaner the panels are, the more sunlight they collect. So when homeowners get new solar panels installed on their homes, they often want to know what they can do to improve their efficiency and keep them functioning at peak levels. According to John Bergh, owner of Sun Metrics One in Davis, most modern solar panels actually require very little upkeep to keep them performing well. “Most of the good solar panel companies design their systems to take into account the specifics of the particular microclimates where they’re installed,” he says. “That means the panels are set up to work despite any dust, dirt or debris they collect during the summer. In the winter, the rain comes and cleans the panels naturally.”

If you feel your system isn’t working as well as it should or you can see dirt and debris buildup from the ground, there’s a smarter way to return your panels to like-new condition than climbing up on your roof. “You should have a licensed professional clean your panels whenever possible,” says Mr. Bergh. “It can be dangerous for untrained people to be on roofs, and spraying water on electrical components can add to that danger. Besides, simply spraying solar panels with a hose will only remove the surface dust, so you need a professional to scrub them if they’re really dirty.”

Mr. Bergh says the best way to clean dirty solar panels is with non-mineralized water that has been treated. He also suggests doing it very early in the morning when the glass on the panels hasn’t heated up yet in order to limit spotting or streaking. “Ultimately, this is a job best left to qualified professionals who have the knowledge and tools to do the job correctly without compromising your safety or investment. Your installation company may very well offer cleaning services to help boost the efficiency of your panels. It’s smart to have a solar panel installer do the cleaning anyway, because they know exactly what they’re doing. They can also inspect the system for damage or maintenance issues at the same time, which can help prolong its lifespan.”

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Frequently Asked Questions

Q: How long will it take to install my solar system?

A: Typically, if the product is in supply, the entire process takes about six weeks to complete. That includes the pre-site inspection, design, analysis, planning, material ordering, installation permit finals and processing of all necessary PG&E applications. Leased systems can take anywhere from three to six months to install because most of them need to be audited and require permissions.

Q: Are permits required for my solar installation?

A: Yes. Every project requires the local municipality to inspect and improve the permit in order to get a net energy meter. We’re a full-service company, which means we handle the permit applications, processing and approvals. We also have an in-house engineer who drafts all our plans.

Q: How long should I expect my solar system to last?

A: The state of California mandates a 25-year warranty on solar modules. However, the modules we install have a useable life expectancy of 40 years at a degradation rate of about .04 percent per year, which means they’ll still be putting out 80 to 90 percent of their production value in their 40th year of operation.

Q: Will installing solar panels increase the value of my home?

A: Recent studies have shown that for every kilowatt of solar power system installed, California homeowners have seen an increased value of about $5,500 (based on the size capacity of their systems).

Q: Is it better to buy or rent a solar power system?

A: That really depends on your situation. How long are you planning to live in your home? What are your current utility bills? If your bill is extremely high, purchasing a solar system might not offer the same benefits as leasing, so it depends on where you’re at financially and what you want out of your system. You should also consider if you feel comfortable dealing with such a large system and significant investment. Many times, a solar electric system is the second largest purchase a person makes in their life (next to a house), so you should make your decision very carefully and prudently. We help our clients through that process in any way we can.

Q: What’s the best way to clean my solar panels?

A: The best way to clean solar panels is with non-mineralized water that has been treated. Simply spraying the panels will only clean the surface dust, so you should have a professional come scrub them. For safety purposes, we don’t recommend cleaning the solar panels yourself.

Q: Can I monitor the efficiency of my solar system?

A: Yes. Nearly every system that we install has built-in monitoring, which allows us to sidestep issues before they occur and provide analysis without sending a crew to your property.

Q: Are tax credits, rebates or other money-saving options available to me?

A: We can help you find out if you qualify for any grants, subsidies, tax credits or rebates. Some companies simply overlook these options, but we have dedicated staff members who look for the best deals and help our clients get the most for their money.

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SELECTED PHOTOS FROM Sun Metrics

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM John Bergh

Expert CONTRIBUTOR PROFILE
  • John Bergh is an 17-year veteran of the solar industry and owner of Sun Metrics, a Diamond Certified company. He can be reached at (877) 312-1348 or by email.

John Bergh: Skill Synergy

By James Florence, Diamond Certified Resource Reporter

DAVIS — Having acquired a number of practical skills in his early life, John Bergh was surprised to find an industry where he could incorporate them all. “Growing up in the Clarksburg/Yolo County area, I used to help my dad with things like drilling water wells and servicing farm equipment,” he says. “In addition to gaining a familiarity with water pumping and electrical service, I got into roofing in high school, which widened my range of experience. Later, when solar energy started to become more mainstream, I found that my knowledge of roofing, electrical work and water pumping were all applicable to that industry.”

Today, as owner of Sun Metrics, John says he appreciates the many positive attributes that his job entails. “Installing solar is really gratifying work. It saves homeowners energy and money, and given the current energy crisis and our reliance on fossil fuels, it’s just the right thing to do.”

A resident of Aptos (where he lives with his wife, Katie, and their three sons), John says the local setting provides ample opportunities for outdoor recreation. “My family and I are avid outdoors people. Whether going to the beach at Rio Del Mar or hiking at Nisene Marks, we love enjoying the beautiful weather and scenery.” John also pursues his interest in sports, whether personally participating; coaching his sons’ teams; or being a spectator at professional football, baseball and basketball games. Additionally, he enjoys performing automotive work. “On any given day, you might see me tinkering with a motorcycle or old sports car in my driveway.”

In his life and career, John espouses the importance of professional integrity. “I think you should never ask someone else to do something that you’re not willing to do yourself,” he says. “When it comes to my business, I’m willing to do anything that I ask of the people I work with, which fosters credibility and mutual respect between us.”

When asked the first thing he’d do if he could retire tomorrow, John says he’d go back to work. “I’ve tried the vacation thing, and it’s not really for me,” he laughs. “If I retired, I would need to stay busy, which is why I’d probably volunteer more with coaching youth sports or go into some area of teaching.”

Ask Me Anything!

Oakland A’s, the San Francisco 49ers and the Sacramento Kings.

Q: Did you play any sports in high school?
A: Yes, I played baseball, football and basketball for Woodland High School.

Q: What was your first car?
A: A 1972 Volvo P1800. I still have it and it’s my favorite car!

Q: Music or talk radio?
A: Music, especially ’80s rock and new wave.

Q: What’s one website you visit on a daily basis?
A: Sunpower.com. It’s definitely one of the best solar resources on the web in terms of interactivity and content.

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Expert articles
  • The Importance of Solar Panel Efficiency

    DAVIS — When installing solar, it’s important to consider not only your current energy needs, but your future needs as well. Are you planning to install a pool one day? Are you thinking about purchasing an electric car? Whether or not you answered “yes” to either question, it’s a good idea to insist on a solar system design that allows for future expansion. A significant aspect in this regard is panel efficiency.

    Many homeowners don’t realize it, but solar panels tend to vary in terms of quality and efficiency—a factor that can directly impact system design. Whereas less efficient panels tend to require a greater amount of roof space, highly efficient panels are able to generate more power from within a smaller surface area. Since solar energy systems are typically designed in conjunction with a home’s current energy needs, it’s important to have space for additional panels if these needs change later on. By installing highly efficient panels, you’ll be able to conserve space on your roof for future system expansion.

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Expert video tip
  • Video: Solar Panel Efficiency

    Complete Video Transcription:

    DAVIS — Host, Sarah Rutan: If you’re thinking about installing a solar energy system, it’s important to understand the importance of panel efficiency. Today, we’re in Davis with Diamond Certified Expert Contributor John Bergh of Sun Metric, to learn more.

    Diamond Certified Expert Contributor, John Bergh: One of the most important aspects of designing a solar system is panel efficiency. What does that mean for you?

    When a panel is more efficient, it allows you to use more of the roof space that’s available, whether that’s more of the best roof that you have available, or more for future expansion. What are your home’s energy needs? What are the energy needs moving forward? Does your home have a pool now? Is it going to have a pool? Maybe you’re going to have an electric car.

    What that basically means is that you take a look at this roof here. When you have panel that’s more efficient, we can get as much power from this amount of roof space with a more efficient module. When you have a less efficient module, all of a sudden this is the amount of roof space that might need to be taken up.

    Therefore, if you get an electric car or you get a pool down the road and you have need for more solar panels, they might not even be photovoltaic panels. They might be thermal panels. When you have a system that is designed with more efficiency, it allows you to have the option of adding thermal panels here in the future or also more electric panels to power your electric car or maybe you’re going to have, you know, maybe you’re going to have a gazebo or an outdoor living area.

    And so just take that into account as far as when you’re designing your system is what is exactly important and what are your future energy needs going to be.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Sun Metrics WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Sun Metrics
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 59 VERIFIED CUSTOMERS i
Sun Metrics : Average 9.6 out of 10 based on 59 unique customer surveys of customer satisfaction.

D.J. M.

VERIFIED Sun Metrics CUSTOMER

1 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John really follows through with everything that he says. His integrity is really intact and the same with his installers.

I just enjoyed the follow-up and the assurance of taking care of any problems if there were any to arise. Overall, I liked his competence.

Andrea J.

VERIFIED Sun Metrics CUSTOMER

2 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told many friends about them. I would highly recommend their team to do any solar work you have. I wish they did more than solar.

They were very reliable. When they said they would be there, they were, and when they said the job would be done, it was. You always hear horror stories about remodels, but this solar project definitely was not. It was exactly as promised and on time. There were no cost overruns, and I highly recommend them.

Andrew B.

VERIFIED Sun Metrics CUSTOMER

3 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They followed through nicely, and they were personable.

I felt comfortable working with John. Everything was taken care of nicely.

Ashley L.

VERIFIED Sun Metrics CUSTOMER

4 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very easy to work with. They are good with their communication. I felt like they were honest and I appreciated that.

The fact that they were easy to work with

Mark G.

VERIFIED Sun Metrics CUSTOMER

5 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality and cost-effective

Good quality and cost-effective

Steven P.

VERIFIED Sun Metrics CUSTOMER

6 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

It's been over a year now, but I remember the follow-up was good.

Sue B.

VERIFIED Sun Metrics CUSTOMER

7 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great company. They are courteous.

The people were very nice.

Pat W.

VERIFIED Sun Metrics CUSTOMER

8 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a very good experience. They were very knowledgeable, friendly, and they knew their stuff. I didn't feel pressured at all by John.

Their knowledge and their willingness to make sure everything was perfect, they came up with stuff I didn't even think about.

Pattie W.

VERIFIED Sun Metrics CUSTOMER

9 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd give them a '20'. He's very knowledgeable. Everything was done on time, and it was just great. I didn't have one complaint. They even came back at no charge to fix a funny problem. We had a pigeon problem after the solar was put on. He sent his guys out, and they put a dark mesh all around the solar, which you can't even notice, to block the pigeons from landing on it.

They bent over backwards to make sure we were happy. They did everything in their power to make sure we were happy. They did a top notch job.

Rachel C.

VERIFIED Sun Metrics CUSTOMER

10 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John was very attentive. He was always following up with what was going and making sure we understood the entire process. He continues to do that. He's very customer friendly. He's almost like a friend instead of being just a contractor.

The customer service, John made the experience really good. There were things out of the company's control that they handled very well, like following up with the utility to make sure the job was finished the right way.

Rich L.

VERIFIED Sun Metrics CUSTOMER

11 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John is great. He made sure I was satisfied with the layout of my panels. It was a great experience.

I trusted John's judgment.

Ross M.

VERIFIED Sun Metrics CUSTOMER

12 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John is very knowledgeable about the product, and he goes out of his way to make sure you get 'bang for your buck.'

I trust John.

Samantha S.

VERIFIED Sun Metrics CUSTOMER

13 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked doing business with John.

John's knowledgeable, friendly, and he has a positive attitude.

Sara P.

VERIFIED Sun Metrics CUSTOMER

14 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable and punctual. They seemed very trustworthy. That's why we went with them. They didn't try to do the big sales pitch. They were very upfront with pricing and everything. They were able to come to the table with the numbers and not too sales oriented.

I would say that the reliability of service was the best part. Getting hold of someone from the company was very easy.

Scott E.

VERIFIED Sun Metrics CUSTOMER

15 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very knowledgeable.

They're very knowledgeable.

Shaun D.

VERIFIED Sun Metrics CUSTOMER

16 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John does quality work.

There's no one thing that sticks out. They did a good job.

Sue E.

VERIFIED Sun Metrics CUSTOMER

17 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John is very friendly, very helpful, and reliable. He makes reasonable suggestions for how you can proceed.

I think I like how friendly and helpful John is.

Ting F.

VERIFIED Sun Metrics CUSTOMER

18 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

John is very knowledgeable. He knows everything about this business.

Will F.

VERIFIED Sun Metrics CUSTOMER

19 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

John is available for questions and any help I might need.

The savings potential from solar

Aaron L.

VERIFIED Sun Metrics CUSTOMER

20 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

The product was exceptional, and the workmanship was better than expected, very professional and clean looking. The finished product looked like it came with the house.

I like the quality of the work and the product.

Read All 59 Survey Responses at Ratings View