Diamond Certified Company Report

SplashWorks

Diamond Certified Company Report

SplashWorks

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 360 VERIFIED CUSTOMERS i

Maureen A.

VERIFIED SplashWorks CUSTOMER

1 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

Eric, the guy, was helpful and seems like a nice personal shop. He did everything he needed to do to get the work done.

He made it easy for me.

Viki A.

VERIFIED SplashWorks CUSTOMER

2 of 360

Quality 9
9 10
Loyalty Yes
CRITIQUE

Quality products and service

Great selection and service, they gave me good advice for the needs that I had and the budget that I had.

Jennifer E.

VERIFIED SplashWorks CUSTOMER

3 of 360

Quality 9
9 10
Loyalty Yes
CRITIQUE

Personal service, and they're able to figure out what you want and be able to get it for you.

Tino's customer service, and they are able to fix things that are wrong and work with you, no questions asked.

Read All 360 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Eric Nelson, Owner

SplashWorks specializes in high-end kitchen and bathroom products for clients who are building new homes, remodeling kitchens and bathrooms, or simply updating their living spaces. After working for Saratoga Plumbing Supply for eight years, Eric Nelson bought the company from its original owner in 1995 and renamed it in 2006.

SplashWorks’ 3,500-square-foot San Jose gallery is one of the largest and most complete showrooms in the Bay Area, says Mr. Nelson, and contractors, designers and homeowners are encouraged to visit. It features faucets, sinks, tubs, toilets, mirrors, lighting, doors, cabinet hardware and numerous other products useful for a remodel. The company’s knowledgeable staff can provide product information, design assistance and materials for any project.

SplashWorks cares about the quality of its products, including where and how they’re made. Mr. Nelson says that when manufacturers take shortcuts or use poor-quality materials, it ultimately ends up costing customers down the road, sometimes even canceling out their initial savings.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON SplashWorks

Service AREA

California
Milpitas
San Jose
Sunnyvale
Santa Clara
Mountain View
Palo Alto
Cupertino
Los Altos
Gilroy

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SERVICES PERFORMED

Design Assistance
Fixtures & Supplies
Product Information
Showroom

BRANDS Supported
  • TOTO

  • Gessi

  • KWC

  • Robern

  • Santec

  • Axor

  • Graff

DIAMOND CERTIFIED RESEARCHED ARTICLES ON SplashWorks

SplashWorks’ San Jose showroom features a comprehensive kitchen and bath gallery.

Company Profile

SplashWorks specializes in high-end kitchen and bathroom products for clients who are building new homes, remodeling kitchens and bathrooms, or simply updating their living spaces. After working for Saratoga Plumbing Supply for eight years, Eric Nelson bought the company from its original owner in 1995 and renamed it in 2006.

SplashWorks’ 3,500-square-foot San Jose gallery is one of the largest and most complete showrooms in the Bay Area, says Mr. Nelson, and contractors, designers and homeowners are encouraged to visit. It features faucets, sinks, tubs, toilets, mirrors, lighting, doors, cabinet hardware and numerous other products useful for a remodel. The company’s knowledgeable staff can provide product information, design assistance and materials for any project.

SplashWorks cares about the quality of its products, including where and how they’re made. Mr. Nelson says that when manufacturers take shortcuts or use poor-quality materials, it ultimately ends up costing customers down the road, sometimes even canceling out their initial savings.

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Company Philosophy

"Our knowledgeable staff does its best to make sure clients get exactly what they need. No matter what a customer's job involves, we can supply them with everything they'll need to make their project beautiful and add value to their home."

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Comparative Summary

Boasting one of the largest showrooms south of San Francisco (3,500 square feet), San Jose’s SplashWorks has just about every high-end bathroom and kitchen fixture imaginable, says owner Eric Nelson, and its huge selection is constantly changing. “We bring in new merchandise and get rid of the old,” he says.

SplashWorks aims to keep its showroom fresh. Every May, it has a display clearance sale to make room for new arrivals, which gives savvy customers the chance to take advantage of specials. “Everything we sell during our clearance sale is typically in perfect condition,” says Mr. Nelson. “That’s when customers can get a really good deal. But our prices are good all year.”

Mr. Nelson says customer service and product knowledge make SplashWorks a great place to shop. Its informed sales staff receives training guides from the Decorative Plumbing and Hardware Association (DPHA) so they can stay current on all the latest products, materials and specifications. “The knowledge of our staff is superior to what you’d find in most other showrooms,” says Mr. Nelson. “We’re fully staffed, which means customers don’t have to wait long to get help when we’re busy.”

If customers need design assistance, the employees at SplashWorks are there to help. “They’ve been in the business long enough to know what styles and colors go together,” says Mr. Nelson, “and they’re more than happy to help you find the right design combinations.”

SplashWorks cares about the quality of its products, including where and how they’re made. “We’re conscious about trying to promote and sell better-quality products made in countries that use better materials, have a better workforce, pay more attention to detail, and don’t skip steps when manufacturing a product,” he says.

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Industry Info

When you’re in the market for kitchen and bath fixtures, consider buying them from a locally-owned business. Look for an authorized showroom that sells the products you’re interested in. “I wouldn’t buy on the Internet, even though cheaper prices are very enticing for a lot of people,” says Eric Nelson, owner of SplashWorks in San Jose. “A lot of manufacturers don’t offer warranties anymore if a product is bought online,” he explains. “They only offer warranties if it’s bought through an authorized showroom.”

A potential problem with online sales is getting an incomplete shipment with missing parts. “Price shouldn’t always be the driving factor,” says Mr. Nelson. “Customers have to consider the whole picture. They may think they’re saving 10 or 15 percent, but in reality, it’s going to cost them much more in the long run.”

Another good reason to buy locally is because 45 cents of every dollar stays in the regional economy, whereas none of the money you spend on the Internet gets reinvested back into the community. And if you buy through a national chain, only 13 cents of every dollar goes back into the local economy. It’s a responsible choice to buy from a local shop and keep your money in the community, says Mr. Nelson.

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Frequently Asked Questions

Q: How long do orders usually take?

A: It depends on what the customer chooses. Most orders take a few days to a week, but we carry some products that take up to eight weeks to get, depending on where they ship from. Another factor that determines order time is whether it’s a stock or custom item. But we can usually get anything as fast as—or faster than—anyone else, because we mostly deal directly with manufacturers. We don’t ‘two-step’ products.

Q: How do your prices compare to other businesses?

A: They’re as good as most businesses with brick and mortar showrooms like ours. Our pricing is very competitive with every other showroom that’s located within the greater Bay Area.

Q: Do you have a list of contractors that you can recommend?

A: Yes. People often ask about contractor references. We have a comprehensive list of contractors, plumbers, electricians, designers, and others.

Q: Do you deliver, or do customers have to pick up their merchandise?

A: Everything is on a job-by-job basis. We can arrange to have purchases like a cast iron tub delivered directly from the manufacturer’s location to the job site. But most of the time, contractors or customers pick up the products here at our showroom.

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SELECTED PHOTOS FROM SplashWorks

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Diamond Certified RATINGS ON SplashWorks
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 360 VERIFIED CUSTOMERS i
SplashWorks : Average 9.4 out of 10 based on 360 unique customer surveys of customer satisfaction.

Maureen A.

VERIFIED SplashWorks CUSTOMER

1 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

Eric, the guy, was helpful and seems like a nice personal shop. He did everything he needed to do to get the work done.

He made it easy for me.

Andy H.

VERIFIED SplashWorks CUSTOMER

2 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

The sales assistant was good and very knowledgeable. They were no pressure approach, had a great selection, and helped guide us through the whole process. It was great.

Actually the sales guy and his assistant

Terri K.

VERIFIED SplashWorks CUSTOMER

3 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like them and I think they're good.

The people, they're great at what they do, they're fairly reasonable, and we feel comfortable with them.

Paul A.

VERIFIED SplashWorks CUSTOMER

4 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

I believe that their custom service is quite good, they're very professional.

The fact that they responded in a timely manner

Larry B.

VERIFIED SplashWorks CUSTOMER

5 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they needed them, give them a try.

I liked how hard the man who came out worked.

Taraneh F.

VERIFIED SplashWorks CUSTOMER

6 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't go anywhere else. If you want good quality and someone who cares about looks, design, and functionality then this is the place to go. It was a painless process.

The fact that she was both knowledgeable and was able to recommend styles with color combo that match my interest. She was really able to keep the usage in mind as well. It wasn't just price or sale to her, it was more needs based. I like that she wasn't only trying to sell me the most expensive item, but had my best interest in mind.

Debbie A.

VERIFIED SplashWorks CUSTOMER

7 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have excellent customer service. The responsiveness, particularly the telephone calls back and forth, and the work done was superior, quick, and clean.

The work that was done, so everything I guess.

Dixie L.

VERIFIED SplashWorks CUSTOMER

8 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

Service was really good. I will return to them for more work as a pleased customer.

Pinot, the representative, would greet me whenever I came into the showroom and whenever I needed anything he was there to help and keep me updated on the job, very great customer service and support.

John F.

VERIFIED SplashWorks CUSTOMER

9 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they do a really good job.

The young man that came to install, I thought he was outstanding.

Kristina G.

VERIFIED SplashWorks CUSTOMER

10 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was absolutely terrific. Tino was above and beyond. I couldn't have gotten anything better. I yelped them as well.

Just working with Tino, he kept us well informed, was quick in responding to any questions, and was just really positive about everything.

Javonne K.

VERIFIED SplashWorks CUSTOMER

11 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've had good service from them. Every time I call, their service men are always on time. I've had no complaints at all. They're really punctual.

I had some problems, and Mark worked with me and the insurance company to work it out, and I'm very satisfied with the outcome.

Aubrey M.

VERIFIED SplashWorks CUSTOMER

12 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've always been really satisfied. The service is prompt, and they're neat and clean, and the workers are very courteous and very good.

The efficient service, and it's done properly.

Celeste R.

VERIFIED SplashWorks CUSTOMER

13 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

I actually am a designer and I refer all my clients to them.

Their expertise, the technical expertise

Mark B.

VERIFIED SplashWorks CUSTOMER

14 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have done an excellent job for me, and at a price I could afford.

They showed up and did the job, and I signed up for BAM. The service man who came to my house and did the plumbing, he was excellent, I think they should clone him.

Kim M.

VERIFIED SplashWorks CUSTOMER

15 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very knowledgeable staff.

Just the knowledge of my sales guy Tino, he went back and forth a lot of times. He returned things I had quality issues with and brought out new ones that met my needs. So the customer service was great also.

Aleksandra D.

VERIFIED SplashWorks CUSTOMER

16 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality, good pricing, and reliable

The owner is very available to deal with scheduling or any problems. He is a very hands-on owner.

Diane C.

VERIFIED SplashWorks CUSTOMER

17 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

The integrity, that's very important. People can tell you anything because you don't know. You have to be able to trust the people that work for you. They felt very trustworthy from the start.

I would recommend them. I was very skeptical because I'm very private. I don't like people in my house and they were extremely comfortable to be around. I didn't feel like they were going to rip me off.

Linda M.

VERIFIED SplashWorks CUSTOMER

18 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

Joann is outstanding, very thorough individual. They have a good variety of items and were more knowledgeable than any other place we went. They were also the most patient out of all the places we went.

Joann

Alba L.

VERIFIED SplashWorks CUSTOMER

19 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very convenient, and they seemed to be very thorough. They're pretty good.

They did come out when they were supposed to, and they didn't make me wait too long, so that was good.

Nap T.

VERIFIED SplashWorks CUSTOMER

20 of 360

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has always performed well and I don't see any problems with scheduling or their completing the work or anything of that nature.

They get the job done. They get in and they get out. They are production-oriented.

Read All 360 Survey Responses at Ratings View