Diamond Certified Company Report

Silmar Flooring

Diamond Certified Company Report

Silmar Flooring

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 185 VERIFIED CUSTOMERS i

L.O.P.

VERIFIED Silmar Flooring CUSTOMER

1 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a very successful, professional encounter with them. They delivered when they said they would at the cost we agreed to.

Their installers really know what they are doing. They did an excellent job.

Don H.

VERIFIED Silmar Flooring CUSTOMER

2 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have installers that install carpet correctly, so you can't see any lines in the carpet. I've been using them for 20 years for our own home and several rental properties. They're very accommodating with scheduling, they give us exactly what we need, and they're very easy to work with and reasonably priced too.

I like their customer service, specifically, they are very willing to work with you and explain everything ahead of time. They always come through for us, and the work is perfect.

Grant S.

VERIFIED Silmar Flooring CUSTOMER

3 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their prices are fair, and their workmanship is very good. They were on time, very clean, and they did a wonderful job. They were very professional.

I was in a time constraint, and they stepped up and got the job done as promised. I was very satisfied with their service. They have a good product, reasonable prices, and they do good work.

Read All 185 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Silmar Flooring provides and installs hardwood, carpet, vinyl and laminate flooring for residential, commercial, industrial and hospitality clients throughout the Greater Bay Area. The family-owned and operated company carries products from several top flooring manufacturers in its Pleasanton showroom, including Armstrong, Mohawk, Mannington, Shaw, Lauzon and Royalty. Its sales and installation capabilities allow it to handle customers’ flooring projects from beginning to end.

With 40 years of experience, Silmar Flooring is able to pass on its extensive knowledge of flooring materials and installation solutions to its clients. The company’s employees help each customer navigate through numerous products and select the best materials for color, design and style that will enhance the beauty of their home. “My staff and I always provide our residential customers with free estimates and lifetime installation warranties,” says President David M. Silva, a second-generation flooring professional who established the company in 1971 with his father. “We offer personalized service, answer their flooring questions and solve specific flooring problems, which is something one can’t get from a ‘big box’ store.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Silmar Flooring

Locations

Alameda County
Contra Costa County

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SERVICES PERFORMED

Commercial & Residential
Installation & Sales
Carpet
Hardwood
Vinyl
Laminate

BRANDS Supported
  • Mannington

  • Armstrong

  • Lauzon

  • Royalty

  • Anderson

  • Camelot

  • Homerwood

  • Shaw

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Silmar Flooring

Company Profile

Silmar Flooring provides and installs hardwood, carpet, vinyl and laminate flooring for residential, commercial, industrial and hospitality clients throughout the Greater Bay Area. The family-owned and operated company carries products from several top flooring manufacturers in its Pleasanton showroom, including Armstrong, Mohawk, Mannington, Shaw, Lauzon and Royalty. Its sales and installation capabilities allow it to handle customers’ flooring projects from beginning to end.

With 40 years of experience, Silmar Flooring is able to pass on its extensive knowledge of flooring materials and installation solutions to its clients. The company’s employees help each customer navigate through numerous products and select the best materials for color, design and style that will enhance the beauty of their home. “My staff and I always provide our residential customers with free estimates and lifetime installation warranties,” says President David M. Silva, a second-generation flooring professional who established the company in 1971 with his father. “We offer personalized service, answer their flooring questions and solve specific flooring problems, which is something one can’t get from a ‘big box’ store.”

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Company Philosophy

"Our motto sums up our business approach: ‘Quality assured in every step.' Our customers are very important to us, so we go out of our way to take care of their needs and ensure their satisfaction. From our installers to our sales staff, we strive for excellence in everything we do."

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Comparative Summary

Few flooring companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim four decades of locally-owned service, but that’s exactly what sets Silmar Flooring apart from other flooring showrooms and installers. “Our company was founded in 1972 and I have 42 years of experience in the flooring industry,” explains President David M. Silva. “Everyone who works here draws upon his or her experience to guarantee our customers get the right products.”

Silmar Flooring provides and installs hardwood, carpet, vinyl, laminate and tile flooring for residential, commercial, industrial and hospitality clients throughout the Greater Bay Area. The family-owned and operated company’s Pleasanton showroom features products from top flooring manufacturers such as Armstrong, Mannington, Shaw, Lauzon, Mohawk and Royalty. Mr. Silva sees the showroom as one of Silmar Flooring’s most distinguishing characteristics. “Our showroom has full samples of all our retail and commercial products,” he explains. “We offer samples that customers can check out, take home and look at in their own environments. That way, they can make sure the colors, textures and products are just right.”

Unlike less experienced competitors, Silmar Flooring and its staff members are trained in every aspect of the flooring business, from sales to installation. The company’s salespeople all started as flooring installers, so they understand flooring options and can provide useful information about installation and maintenance. “The most important part of flooring is making sure it’s installed correctly, and our employees have a lot of experience with that,” says Mr. Silva. “They’re knowledgeable about all the different products on today’s market, so they can offer excellent advice as to what product is best for each customer’s needs and style preferences.”

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Industry Info

Choosing the right flooring for your home or business is all about understanding your options. There are countless flooring choices on the market, so narrowing down a single type of flooring for your home or office can be a daunting task. What brands are best? What colors will work in your environment? The following tips can help you decide which type of flooring will best suit your needs and personal preferences.

• First, consider the room you want to re-floor, the amount of traffic the new flooring will get and your budget. Knowing these three things will help you narrow down your choices to a more manageable selection. Durable flooring such as wood, vinyl, laminate, ceramic tile and stone are good choices for high-traffic areas and rooms where spills are common (kitchens and bathrooms). Carpeting is a popular choice in areas where comfort and warmth are important, such as bedrooms and family rooms.
• Think about how each room is used and by whom. Pets and children can be hard on flooring. Wood and laminate floors make it easier to clean up spills and accidents, but pets’ nails and children’s toys can damage softer materials, such as some wood flooring.
• Weigh health considerations such as allergies. Carpeting can attract and harbor dust mites, pollen, mold and pet dander, which can make allergies worse. Tile, wood flooring, stone and vinyl floors are more hypoallergenic choices.
• Once you have an idea of what you’re looking for, visit a local flooring center to see, touch and learn about your options. “It’s very important to talk to a professional who can explain which products will work best for you,” confirms David M. Silva, President of Silmar Flooring in Pleasanton. “Floor covering is the most used item in your home, so it’s important to install the right product that will give you the best results and longest wear.”
• If sustainable and eco-friendly flooring is important to you, consider bamboo, cork or reclaimed wood. These alternative flooring options look great and are more environmentally friendly than traditional floor materials.
• Think about maintenance requirements and expenses. Lighter colored carpeting may have to be cleaned more often than darker carpets, and hardwood floors may require more regular maintenance and sealing than other flooring choices. Factor in the manufacturer’s maintenance and cleaning recommendations to get a better idea of long-term upkeep costs.

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Frequently Asked Questions

Q: How will my new flooring wear?

A: When a customer asks us that question, it usually means they want to know how long their flooring with look good. That’s an important thing to consider, especially with today’s modern fibers. Synthetic fibers, like nylon, will never wear out, but they will lose some of their good looks after a certain point. We try to offer our customers products that are easy to clean, easy to care for and will maintain their appearances for long periods of time.

Q: How easy is it to maintain my new flooring?

A: It depends on the product and what it’s being used for. If you select a pure white carpet for a heavy traffic area, it’ll look nice when it goes in, but it’s going to be very difficult to care for. All the products we sell have the ability to be cleaned, and some are even stain resistant. While nothing is maintenance-free, some are easier to care for than others, so we’ll help you make that choice.

Q: How quickly can you install my new flooring?

A: We can usually install a product as soon as it’s delivered to us. We try to have it installed within a week of ordering, but for special situations, we can sometimes have it done within 24 hours.

Q: Will I feel comfortable having your installers in my home or business?

A: Yes. Our employees wear uniform shirts that identify them as company employees. They’re all licensed and bonded and have years of experience. We’ve never had a problem with our employees in our customers’ homes, and we have a good track record in dealing with our customers and respecting their properties.

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SELECTED PHOTOS FROM Silmar Flooring

Silmar Flooring WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Silmar Flooring
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 185 VERIFIED CUSTOMERS i
Silmar Flooring : Average 9.1 out of 10 based on 185 unique customer surveys of customer satisfaction.

L.O.P.

VERIFIED Silmar Flooring CUSTOMER

1 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a very successful, professional encounter with them. They delivered when they said they would at the cost we agreed to.

Their installers really know what they are doing. They did an excellent job.

Don H.

VERIFIED Silmar Flooring CUSTOMER

2 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have installers that install carpet correctly, so you can't see any lines in the carpet. I've been using them for 20 years for our own home and several rental properties. They're very accommodating with scheduling, they give us exactly what we need, and they're very easy to work with and reasonably priced too.

I like their customer service, specifically, they are very willing to work with you and explain everything ahead of time. They always come through for us, and the work is perfect.

Grant S.

VERIFIED Silmar Flooring CUSTOMER

3 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their prices are fair, and their workmanship is very good. They were on time, very clean, and they did a wonderful job. They were very professional.

I was in a time constraint, and they stepped up and got the job done as promised. I was very satisfied with their service. They have a good product, reasonable prices, and they do good work.

Pearl C.

VERIFIED Silmar Flooring CUSTOMER

4 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very prompt, very professional, very friendly, and of course knowledgeable and very helpful.

They came out, measured the flooring, the carpet was ordered, and they installed it. We had an issue with the installaton. I made one phone call, and they came right out and fixed it, so that was good. They handled all of our questions, and I was very satisfied with the job.

Crouse C.

VERIFIED Silmar Flooring CUSTOMER

5 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They worked very well for us.

They do a good job, they have good pricing, and they followed through.

PL C.

VERIFIED Silmar Flooring CUSTOMER

6 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable, they have competitive prices, and they do good quality work. They also keep to their schedules.

They are a good company to work with. I have been using them for several years now, and I always go back to them.

Ryan C.

VERIFIED Silmar Flooring CUSTOMER

7 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They're responsive, and they do quality work.

Joseph E.

VERIFIED Silmar Flooring CUSTOMER

8 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't buy anywhere else.

I would give them an "11". Whatever you are looking for, they will provide it for you. If they couldn't provide it, they will tell you that they don't have it.

Pat E.

VERIFIED Silmar Flooring CUSTOMER

9 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their personal attention to details

Larry F.

VERIFIED Silmar Flooring CUSTOMER

10 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are punctual, reliable, and reasonable. The people are very friendly, and it is family owned.

They are reliable for the most part, and everything in my house is from them. I also used them for a rental property.

Irwin H.

VERIFIED Silmar Flooring CUSTOMER

11 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

Their personal service and their on-time delivery

Bob J.

VERIFIED Silmar Flooring CUSTOMER

12 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty quick, and they do a nice job. I have been using them for years, both commercially and residentially.

They get back to me right away, which is important.

Detmar P.

VERIFIED Silmar Flooring CUSTOMER

13 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I would say that they're trustworthy and professional.

There was a lot of back and forth with choosing materials, scheduling, and work changes. They were very helpful, accommodating, and knowledgeable throughout the whole process.

Barbara P.

VERIFIED Silmar Flooring CUSTOMER

14 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that you can trust them and Eileen, the owner, spent a fair amount of time talking to me and explaining things. I enjoyed that.

They had quite a variety of carpets for me to choose from.

William S.

VERIFIED Silmar Flooring CUSTOMER

15 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience dealing with Dave Silva himself was really good. He is dependable, communicative, and provided great support.

Their response to concerns and following up was good, so pretty much the customer support.

Dan S.

VERIFIED Silmar Flooring CUSTOMER

16 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fantastic. Their customer service is amazing, and their honesty was what caught us. We were just stunned. When Elieen came out to give us a quote, she was honest and upfront. She wanted us to know what we were getting. It was very important to us that we didn't get taken advantage of, and we were very satisfied. They're very knowledgeable. We found them through Diamond Certified, and we were very satisfied.

Everything, customer service, price, and flexibility, we had to change the schedule a few times, but Eileen was very flexible and great, no problems at all. We just really liked their honesty, flexibility, and customer service. Their knowledge is just amazing.

Laura T.

VERIFIED Silmar Flooring CUSTOMER

17 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and seemed to be reasonable in cost.

I know them, because they've done flooring for us before.

Jon T.

VERIFIED Silmar Flooring CUSTOMER

18 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have used them 3 times over a 25-year period. We were very satisfied every single time with both carpet and hardwood.

Their ability to come out and advise

L.E.M.

VERIFIED Silmar Flooring CUSTOMER

19 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very, very professional, and they are always on time with what they do.

They are just really nice people, and they help us figure out what we actually want. They are very helpful.

Warren M.

VERIFIED Silmar Flooring CUSTOMER

20 of 185

Quality 9
9 10
Loyalty Yes
CRITIQUE

Just a local shop that acts like one, they're like neighbors.

That they act like neighbors

Read All 185 Survey Responses at Ratings View