Diamond Certified Company Report

SexyTrees.com

Diamond Certified Company Report

SexyTrees.com

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 75 VERIFIED CUSTOMERS i

O.H.L.F.S.

VERIFIED SexyTrees.com CUSTOMER

1 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

There has been a lot of tree people out here for us, and they are the best. They are the only company I will use now, even for my personal stuff. He is a great arborist.

They are always on time. They finished on time and did what they said they would do.

S.P.

VERIFIED SexyTrees.com CUSTOMER

2 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love the service. They are great. They make the property look wonderful.

I like the fact that they never leave a mess, very clean.

James W.

VERIFIED SexyTrees.com CUSTOMER

3 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alex is a great guy. I would tell people to give him a call if they are in need of his service.

He is an arborist and has a very in-depth knowledge of the industry.

Read All 75 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Alex Llamas, Owner

SexyTrees.com provides a wide range of tree care services for residential and commercial clients in Solano, Contra Costa, and Alameda Counties. The company has the training and equipment to handle everything from routine pruning and maintenance to stump grinding and tree removal, and it’s also qualified to perform risk assessments and evaluations on potentially hazardous trees.

Owner Alex Llamas says SexyTrees.com’s artistic approach to tree care has been a key factor in its success. “We consider ourselves landscape artists, so we really enjoy giving trees makeovers that bring out their natural beauty and improve their health and quality of life. Our goal on each job is to create a Zen atmosphere that relaxes the customer’s body and mind.”

SexyTrees.com’s technicians have comprehensive knowledge of every aspect of tree care, which Mr. Llamas says is important for ensuring high-quality results. “Not only are our crew members expertly trained in tree work, they’re also passionate about making properties as beautiful and healthy as possible. Once they determine what a customer is trying to accomplish with their environment, they do whatever it takes to achieve that goal.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON SexyTrees.com

COMPANY CONTACT
Service AREA

Solano County
Contra Costa County
Alameda County

SERVICES PERFORMED

Tree Care
Cabling & Bracing
Ornamental Pruning
Stump Grinding & Tree Removal
Tree Risk Assessment & Evaluations
Wood Chips & Mulch
24-Hour Emergency Service

DIAMOND CERTIFIED RESEARCHED ARTICLES ON SexyTrees.com

A SexyTrees.com technician works on a customer’s tree.

Company Profile

SexyTrees.com provides a wide range of tree care services for residential and commercial clients in Solano, Contra Costa, and Alameda Counties. The company has the training and equipment to handle everything from routine pruning and maintenance to stump grinding and tree removal, and it’s also qualified to perform risk assessments and evaluations on potentially hazardous trees.

Owner Alex Llamas says SexyTrees.com’s artistic approach to tree care has been a key factor in its success. “We consider ourselves landscape artists, so we really enjoy giving trees makeovers that bring out their natural beauty and improve their health and quality of life. Our goal on each job is to create a Zen atmosphere that relaxes the customer’s body and mind.”

SexyTrees.com’s technicians have comprehensive knowledge of every aspect of tree care, which Mr. Llamas says is important for ensuring high-quality results. “Not only are our crew members expertly trained in tree work, they’re also passionate about making properties as beautiful and healthy as possible. Once they determine what a customer is trying to accomplish with their environment, they do whatever it takes to achieve that goal.”

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Company Philosophy

“We want to build long-term relationships with our clients, so we always treat them with respect and give them honest information that helps them make educated decisions about their trees. They know that if they ever have a question, they can call or email and we’ll be right there to help.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For SexyTrees.com, the most effective way to keep customers satisfied is to provide them with information that allows them to make educated decisions about their trees. “We have many clients who call us year after year because they know we’ll give our honest opinion about anything they ask,” says owner Alex Llamas. “Once we determine what a customer wants to accomplish with their environment, we do whatever it takes to help them achieve that goal.”

SexyTrees.com provides a wide range of tree care services for residential and commercial clients in Solano, Contra Costa, and Alameda Counties. The company has the training and equipment to handle everything from routine pruning and maintenance to stump grinding and tree removal, and it’s also qualified to perform risk assessments and evaluations on potentially hazardous trees.

Unlike less experienced tree service companies that take a “one size fits all” approach to pruning and often compromise the health of their customers’ trees as a result, SexyTrees.com utilizes proper techniques and equipment to prune each tree according to its specific needs. “Over-pruned trees aren’t healthy, so we put a lot of consideration into how we prune and make sure everything we do is beneficial for the long-term health of each tree,” says Mr. Llamas. “By combining detail-oriented pruning with services like thinning, cleaning, and cabling and bracing, we’re able to keep our clients’ trees healthy and looking good.”

Ultimately, Mr. Llamas sees SexyTrees.com’s safety practices and technical proficiency as its most important attributes. “We go beyond what most companies do in terms of tree safety,” he affirms. “For example, we sterilize our tools after every job, which prevents us from spreading diseases among trees. It’s an extra step we take to ensure each tree we work on is as healthy as possible.”

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Industry Info

Prevent damage to your trees by hiring an experienced, skilled, honest tree company.

When you hire a tree service company, you probably expect its technicians to bring the tools and industry knowledge to do the job right, but if that’s not the case, it can result in lasting damage to your trees. In fact, companies that don’t have the right equipment or knowledge can do more damage than good, and your trees will pay the price for their poor service and negligent behavior.

Insist on clean, sterile tools. Just like with surgery on people and pets, trees can become sick if the tree company uses dirty tools. Many companies don’t know (or don’t take the time) to clean their tools after working on trees. If those trees are diseased, dirty tools can pass diseases to subsequent clients’ trees.

Don’t sign up for tree topping. Tree topping (removing the top or main branches of trees) used to be a popular service, and some tree companies still advertise it. But according to experts, tree topping doesn’t stimulate tree growth, keep trees small or prevent the need for pruning. Rather than providing benefits, it can permanently damage and even kill trees. That’s because removing a large percentage of leaves can keep trees from being able to provide enough nourishment for themselves, leave large open wounds that may not heal, and expose sensitive bark and smaller branches to the harsh sun and wind. Trees that have been topped can require more maintenance and pruning over time.

Make sure it’s the right time to prune. There isn’t one right time to prune all trees. In fact, according to Alex Llamas, owner of SexyTrees.com in Alamo, the proper pruning time varies depending on the species of tree and the outcome that’s needed. “Pruning at the wrong time can stunt trees, prevent the next season’s growth, damage fruiting and flowering trees, and create uneven and unstable future growth,” he explains. Additionally, companies that prune incorrectly can give trees wounds that take too much time to heal, leaving the trees susceptible to invasive insect infestations, diseases and even death. Even if they don’t get sick or stunted from a bad trim, over-pruning can make trees look ugly, and it can take years for enough growth to cover the damage.

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Frequently Asked Questions
Q: How soon can you start my job?
A: “We can get to most jobs within one or two weeks. If it’s an emergency, we can be there within 24 hours, depending on the services needed.”
 
Q: When is the proper time to prune my tree?
A: “It depends on the type of tree you have and the outcome you want. Once we know those two factors, we can determine the right time to prune.”
 
Q: Do you clean your tools between jobs?
A: “Yes. Sterilizing our tools after every job helps prevent diseases from spreading between trees. A lot of companies don’t take the time to sterilize their tools, but we take the extra step to ensure our clients’ trees are as healthy as possible.”
 
Q: How do you evaluate trees?
A: “We do a visual assessment and take notes. If we’re assessing in the winter or when the trees are dormant, we’ll take a photo of what they look like and then come back when the trees have gained a little bit of weight from the growth. Then we’ll selectively process which limbs need to be eliminated for the benefit of the trees.”
 
Q: What do you recommend if my tree has an infestation?
A: “It depends on the type of infestation. If it’s a treatable pest infestation, we’ll refer you to a colleague who handles that type of work. If it’s a fungal infestation and the tree is still salvageable, we’ll refer you to a local horticultural service company for evaluation.”
 
Q: When should I consider cabling or bracing my trees?
A: “Cabling and bracing is necessary if you’re worried about limbs or sections of your trees falling and destroying property. Pruning can help, but if it’s still a hazard, we may recommend mitigating that hazard by installing a cable or bracing system. The other option is to completely remove the tree if it’s very unsafe.”
 
Q: What are the benefits of mulching?
A: “The two biggest benefits of mulching are amending the soil that your tree is currently planted in and retaining moisture during the summer.”
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SELECTED PHOTOS FROM SexyTrees.com

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Alex Llamas

Expert CONTRIBUTOR PROFILE
  • Alex Llamas is a veteran of the tree service industry and owner of SexyTrees.com, a Diamond Certified company. He can be reached at (707) 931-0935 or by email.

Alex Llamas: High Aptitude

By James Florence, Diamond Certified Resource Reporter

ALAMO — When asked how he got involved in tree service, Alex Llamas recounts a unique opportunity that combined his handy aptitude with his love for altitude. “When I was in college, I got a part-time job helping a retired teacher maintain his property, which he had turned into a public park,” he remembers. “He taught me everything he knew about pruning and maintaining trees. Plus, I did a lot of rock climbing back in the day, so climbing trees was just natural for me.”

Despite these influencing factors, Alex didn’t pursue tree service as a career after college—not right away, at least. “In college, I majored in concrete engineering, and after I graduated I got a job as an estimator with a concrete repair company,” he explains. “However, not long into the job, I got laid off. That put a bad taste in my mouth—I didn’t like the idea of being dependent on someone else for employment. That’s why I decided to start my own tree service company. I got a $5,000 loan from my dad, bought liability insurance and printed some business cards. That was in April of 2012, and my business has continued to grow during the last five years.”

Today, as owner of SexyTrees.com, Alex says his favorite part of his job is seeing the long-term results of his work. “Unlike a lot of tree service companies, we always try to do what’s best for the tree when we’re pruning or performing other types of maintenance. When a customer calls us for service again a couple of years later, it’s rewarding to see how the trees have progressed and how healthy they are.”

A resident of Concord, Alex says he appreciates the close-knit character of his longtime hometown. “This is where I grew up, so I have a lot of family and friends here. A lot of times, they ask for advice or help with their trees, so it’s nice to be able to give back in that way. I like being part of this community.”

Outside of work, Alex likes to take advantage of all the Bay Area has to offer. “My wife, Pamela, and I stay pretty active in our free time,” he affirms. “We do a lot of camping in the summer and enjoy checking out different national parks. We also enjoy the city life and going out to restaurants and concerts.” Additionally, Alex likes spending time with family and friends at barbeques and similar get-togethers.

In regard to his professional career, Alex espouses the importance of respect and communication. “Wherever we’re working, I always remind my guys to treat the customer’s property like it was their own,” he says. “I also place a high priority on client communication by making sure we listen to them and understand their needs. I think those two aspects—respect and communication—are the keys to customer satisfaction.”

When asked the first thing he’d do if he were to retire tomorrow, Alex says he’d take his love for altitude to an exotic location. “I would go tree climbing in the jungles of Mexico. There are massive trees there with huge spikes on their trunks, and I’ve always wanted to climb one of them.”

Ask Me Anything!

Q: What kinds of music do you like?
A: I’m very eclectic in my tastes—I go from classic country like Willie Nelson to Mexican corridos and salsa.

Q: Are you an early bird or a night owl?
A: A little bit of both—it depends on the time of year.

Q: What was your favorite toy as a child?
A: A rope. That may sound weird, but a rope is very versatile—you can use it to lasso a cow, climb a tree or whatever.

Q: Do you collect anything?
A: I collect rocks, pine cones and cross-sections of wood.

Q: Who are your favorite comedians?
A: Dave Chappelle, George Lopez and Carlos Mencia.

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Expert articles
  • Deep Watering Your Trees

    ALAMO — When a tree looks unhealthy, it’s usually due to stress from a lack of water or nutrients. A simple way to address this problem is to use a deep watering tool. All you need to do is connect a garden hose and insert it into the ground, where it will deliver water and nutrients directly to your trees’ underground roots.

    When you go to the store to purchase a deep watering tool, you’ll notice there are a few variations. For example, one model has a little canister on top where you can add fertilizer. This is a nice feature that allows you to water and fertilize your trees simultaneously.

    To ensure effectiveness, it’s important to use your deep watering tool correctly. For instance, you should always insert your tool at the tree’s dripline—the point at which its outermost branches end. Since a tree’s roots typically extend an equivalent distance to its outermost branches, watering at the dripline will ensure the water gets delivered where it’s most needed. After locating the dripline, insert your tool about 12 inches into the soil, turn on the water at a low but steady flow and set your irrigation timer for one hour. This will give your tree a deep watering that will revitalize its condition.

    The ideal frequency of deep watering will vary depending on what type of tree you’re treating. For example, an oak or pine tree should be deep watered once a month during the warmer seasons. Additionally, it’s good to incorporate supplementary measures like mulching, which improves soil water retention and minimizes evaporation.

    Read moreRead less
  • The Benefits of Mulch for Trees

    ALAMO — An easy way to promote the health of the trees on your property is to apply mulch. Mulch offers several benefits:

    • It insulates the soil, which minimizes sun and wind evaporation following irrigation.

    • It keeps weeds down, so your tree has less competition for water and other resources.

    • As mulch decomposes, the bacterial activity creates additional nutrients for the tree’s root system.

    • It looks nice, which enhances the aesthetic value of your landscape.

    However, to get all the benefits of mulch, you need to apply it correctly. Mulch should be applied in a 4- to 6-inch layer around the tree’s outer root area. Don’t put mulch up against the tree’s base, as the fungi and bacteria it creates can have a negative effect on the tree’s epidermis. Since mulch decomposes over time, it should be reapplied annually.

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  • Assessing Tree Service Tools

    ALAMO — When hiring a tree service company, it’s important to look at the types of tools its technicians use and how they’re maintained. After all, you should expect a professional to use professional tools and techniques to ensure the utmost quality and safety.

    A good example of this is a climber’s chainsaw. One of the most important features on this chainsaw is the handle on the top, which allows the climber to free one hand in case he or she needs to grab onto the tree.

    In addition to having the right kind of chainsaw, a professional needs to keep it sharp and clean. After finishing a job, some tree service technicians will just put their chainsaws in their trucks and head to the next job without cleaning them. The problem is, there’s no telling whether the tree they were just working on had a disease. Dirty tree service equipment is a common catalyst for spreading tree diseases, so it’s crucial to sterilize equipment after each job.

    Considering the potential risks, make sure the tree service company you hire utilizes the right kind of equipment and takes measures to properly maintain it.

    Read moreRead less
Expert video tip
  • Video: DIY Deep Watering for Trees

    Complete Video Transcription:

    ALAMO — Host, Sarah Rutan: If a tree on your property is looking unhealthy, you may need to employ a tactic known as deep watering. Today we’re in Alamo with Diamond Certified Expert Contributor Alex Llamas of SexyTrees.com to learn more.

    Diamond Certified Expert Contributor, Alex Llamas: So, a lot of times when I come to your house, I notice that a tree is not doing so good. And the reason why it’s not doing so good is: (a) it’s lacking nutrients, or (b) it’s stressed out by not being watered enough. So, one of the things you can do is you can go to your local hardware store and pick up one of these tools. These are called, “the deep watering tool.” They have different varieties. There’s one that you have a little canister on the top. And you can put fertilizer in there. But you want to get yourself a hose.

    And basically, what you do is you look at the tree, and you go out to where the dripline of the tree is. And the dripline is simply explained by the tips, the outmost tips of the tree branches. If you go directly down, that is the dripline of the tree. What you want to do is you want to put this guy about 12” into the ground, like so, turn on the water, set your timer for about an hour, make sure it’s not at high pressure. But it’s just, like, a slow flow of water.

    And you’ll see the changes in your trees. Typically, you might want to do watering on oaks and pines about once a month in the summer months. And you want to use mulch as well.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Mulch Benefits for Trees

    Complete Video Transcription:

    ALAMO — Host, Sarah Rutan: If you’re looking for ways to promote the health of the trees on your property, consider the many benefits of mulch. Today we’re in Alamo with Diamond Certified Expert Contributor Alex Llamas of SexyTrees.com to learn more.

    Diamond Certified Expert Contributor, Alex Llamas: You know, one of the secrets I like to share with a lot of my clients is the benefits of mulch. Mulch — it makes the landscape look nice. It kind of makes the plants pop out, but it has some benefits, too. It insulates the soil, so the sun doesn’t beat down and evaporate the water that you’ve just irrigated. And it also decomposes and adds nutrients for the root systems for the trees and the plants. So, that’s my secret.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Assessing Tree Service Equipment

    Complete Video Transcription:

    ALAMO — Host, Sarah Rutan: When hiring a tree service company, it’s a good idea to observe the tools it uses and how they’re maintained. Today we’re in Alamo with Diamond Certified Expert Contributor Alex Llamas of SexyTrees.com to learn more.

    Diamond Certified Expert Contributor, Alex Llamas: Today, we’re going to talk about what tools to look for when you’re hiring a tree service to remove a tree. So, one of the most important things is this climber’s chainsaw. Notice there’s a handle on the top. That allows a climber to utilize one hand if he comes into a critical moment where he has to let go of this hand to grab onto the tree.

    The other thing, too, that you need to look for is that the chainsaw is clean, and sharp, and sterilized. A lot of times, a lot of these guys – what they do is, they just put the chainsaw in the truck, and go to the next job. And they don’t know if that tree that they were working on the day before had a disease. And chances are, they’re more than likely to spread it with a dirty chain into your yard. So, make sure that they sterilize their equipment.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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SexyTrees.com WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON SexyTrees.com
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 75 VERIFIED CUSTOMERS i
SexyTrees.com : Average 9.7 out of 10 based on 75 unique customer surveys of customer satisfaction.

O.H.L.F.S.

VERIFIED SexyTrees.com CUSTOMER

1 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

There has been a lot of tree people out here for us, and they are the best. They are the only company I will use now, even for my personal stuff. He is a great arborist.

They are always on time. They finished on time and did what they said they would do.

S.P.

VERIFIED SexyTrees.com CUSTOMER

2 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love the service. They are great. They make the property look wonderful.

I like the fact that they never leave a mess, very clean.

James W.

VERIFIED SexyTrees.com CUSTOMER

3 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alex is a great guy. I would tell people to give him a call if they are in need of his service.

He is an arborist and has a very in-depth knowledge of the industry.

Paula G.

VERIFIED SexyTrees.com CUSTOMER

4 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

They got the job done quickly.

Andrew L.

VERIFIED SexyTrees.com CUSTOMER

5 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

Extremely professional, great team, and they got the work done.

The speed and efficiency

Merna F.

VERIFIED SexyTrees.com CUSTOMER

6 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been through a lot of tree people and Alex is the best, hands down. His crew is knowledgeable.

They are on time and quick.

Kathy B.

VERIFIED SexyTrees.com CUSTOMER

7 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been very responsive and helpful. They did a good job.

Their responsiveness, whenever I call, they are there.

Kay E.

VERIFIED SexyTrees.com CUSTOMER

8 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said, they were very professional, and they made some excellent suggestions.

Alex, the owner, has a huge amount of integrity.

Fari F.

VERIFIED SexyTrees.com CUSTOMER

9 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, professional, and they provide great customer service. I work in real estate and they help a lot of my clients.

They do thorough and professional work.

Roger F.

VERIFIED SexyTrees.com CUSTOMER

10 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

When the owner came out, I could tell he really understood trees.

The trees look elegant.

Elaine B.

VERIFIED SexyTrees.com CUSTOMER

11 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, our trees were not looking good, but they came in and did a great job.

Nothing other than the fact that they made the trees look better. We almost had them removed from the property.

Daisy L.

VERIFIED SexyTrees.com CUSTOMER

12 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did wonderful work.

They were there on time and we didn't really even notice they showed up, they cleaned the areas better than they were before.

Teresa D.

VERIFIED SexyTrees.com CUSTOMER

13 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did great work and cleaned up really well, I would recommend others use them.

They left the place clean.

Brooke D.

VERIFIED SexyTrees.com CUSTOMER

14 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been very reliable over the years. We use them ongoing every 6 months for a couple properties. They are great, well worth the charge.

The reliability

Peter L.

VERIFIED SexyTrees.com CUSTOMER

15 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are a very professional group of people with great knowledge in their field of work, hire them.

They were knowledgeable, but within a fair price.

Jean M.

VERIFIED SexyTrees.com CUSTOMER

16 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, hire them. We have been using them for some time now.

They were on time and cleaned really good after the job was done.

Louis F.

VERIFIED SexyTrees.com CUSTOMER

17 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

For a tree service, they are really professional. They are well rounded guys, who are very straightforward. I will be using them again. Alex is a good guy.

They are just overall good people.

Barbara G.

VERIFIED SexyTrees.com CUSTOMER

18 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel like they are very professional.

Quality and knowledge

Susan L.

VERIFIED SexyTrees.com CUSTOMER

19 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, yet very friendly, and very thorough. I brought them over to ask about one tree. He looked at all of our trees and said that the one I was concerned about was fine. He ended up finding one other on the property that really needed work. He thinks he saved us from a falling tree with that one. We have him scheduled for ongoing service now.

I think their professionalism and quality

Ed L.

VERIFIED SexyTrees.com CUSTOMER

20 of 75

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very straightforward and gave very honest opinions. He is more for saving trees than wiping everything out.

They were quick, in and out. I didn't even realize that they had left until I noticed one of the trees looking great.

Read All 75 Survey Responses at Ratings View