Diamond Certified Company Report

Screen Solutions

Diamond Certified Company Report

Screen Solutions

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

I. D.

VERIFIED Screen Solutions CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with and I would definitely recommend them.

I liked that they were able to install and manage the window treatments with only very little input from us regarding the design.

T. D.

VERIFIED Screen Solutions CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy with the service.

I liked that they delivered on what we needed.

Brad V.

VERIFIED Screen Solutions CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, very attentive and they care about the client.

They are very creative experts and they seem to know just about everything.

Read All 175 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Screen Solutions provides and installs retractable screens, shades, and awnings for residential and commercial clients in Santa Clara, San Mateo, Santa Cruz, Monterey, Marin, and Napa Counties. The company has the training and expertise to work with a wide variety of manual and motorized window and door covering products, including those made by industry leaders like Phantom, Lutron and Hunter Douglas.

President Steve Gandy says Screen Solutions’ emphasis on both product knowledge and customer service allows it to provide its customers with high levels of quality in every aspect of its operations. “Our goal is to be at the forefront of industry innovation and maintain a thorough knowledge of the latest products. Additionally, we focus heavily on customer service and provide every client with customized solutions and a pleasant overall experience.”

In addition to installing coverings for standard-sized windows and doors, Screen Solutions specializes in oversized screens and offers products that are designed to provide protection for extra-large doors and movable wall systems. To meet the needs of individual clients, the company carries products from several top manufacturers and offers a wide selection of colors and styles.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Screen Solutions

Service AREA

Santa Clara County
San Mateo County
Santa Cruz County
Monterey County
Marin County
Napa County

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SERVICES PERFORMED

Manual & Motorized Screens & Shades
Awnings

BRANDS Supported
  • VistaView by Wizard

  • Centor

  • Brio

  • Lutron

  • Phantom Screens

  • Skyco

  • Hunter Douglas

  • Conrad

  • Hartmann & Forbes

  • Insolroll Solar Shades

  • Qmotion

  • Lafayette

  • Equinox

  • Sunesta

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Screen Solutions

A recent Phantom door screen installation by Screen Solutions

Company Profile

Screen Solutions provides and installs retractable screens, shades, and awnings for residential and commercial clients in Santa Clara, San Mateo, Santa Cruz, Monterey, Marin, and Napa Counties. The company has the training and expertise to work with a wide variety of manual and motorized window and door covering products, including those made by industry leaders like Phantom, Lutron and Hunter Douglas.

President Steve Gandy says Screen Solutions’ emphasis on both product knowledge and customer service allows it to provide its customers with high levels of quality in every aspect of its operations. “Our goal is to be at the forefront of industry innovation and maintain a thorough knowledge of the latest products. Additionally, we focus heavily on customer service and provide every client with customized solutions and a pleasant overall experience.”

In addition to installing coverings for standard-sized windows and doors, Screen Solutions specializes in oversized screens and offers products that are designed to provide protection for extra-large doors and movable wall systems. To meet the needs of individual clients, the company carries products from several top manufacturers and offers a wide selection of colors and styles.

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Company Philosophy

“We aim to provide our clients with innovative solutions to common problems. With our expert knowledge, high-quality products and unparalleled service, we're able to maximize the comfort, functionality and beauty of our customers' homes.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window screen companies that have earned the prestigious Diamond Certified award. For Screen Solutions, the key to achieving and maintaining high levels of customer satisfaction is simple: make exceptional quality its primary focus on every job, regardless of the size. “With this type of work, nearly every order is a special order, so we feel it’s important to go above and beyond in terms of delivering quality,” says President Steve Gandy. “Instead of stopping at ‘good enough,’ we want each installation to exceed the client’s expectations.”

Screen Solutions has been providing and installing retractable screens, shades, and awnings for residential and commercial clients in Santa Clara, San Mateo, Santa Cruz, Monterey, Marin, and Napa Counties since 1999. In addition to installing manual and motorized window and door covering products made by industry leaders like Phantom and Lutron, the company has special expertise with oversized screens and offers products that are designed to protect movable wall systems and extra-large doors.

Unlike less experienced window screen companies whose professional capabilities are limited due to a lack of training or equipment, Screen Solutions’ combination of industry experience and technical knowledge enables it to handle all types of situations. “Having an adequate level of expertise is important in this business because most projects require a solution-based approach,” explains Mr. Gandy. “By drawing upon our comprehensive product knowledge and hands-on expertise, we’re able to provide solutions for almost any issue.”

Another distinguishing attribute of Screen Solutions is its ability to customize projects in accordance with its clients’ needs and preferences. “Most of our projects involve unique products that are in limited supply, which usually requires some degree of modification on the installation side,” says Mr. Gandy. “It’s not like walking into a store and buying something off the shelf–almost every installation is custom­ized for a particular situation. While this certainly makes our job more challenging, it also increases the opportunity to ‘wow’ our clients with the final product.”

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Industry Info

If you’re a homeowner, consider using screen products to make the most of your outdoor environment. Many homeowners like the idea of a patio cover but also want the option of having an open canopy. Fortunately, there are a couple of options that offer the best of both worlds. One popular option is a retractable awning, which is a cover that can be extended or retracted as desired. The awning’s retractable feature is perfect for those who want shade during the summer but prefer full sunlight exposure during other parts of the year. Retractable awnings can also be equipped with motion sensors that cause them to retract when wind speeds increase, which provides an additional level of protection.

Another option is a louvered roof system—comprised of a series of adjustable louvers, it allows you to regulate the amount of sunlight that’s allowed into your patio area, similar to how you’d adjust a window shutter. Like retractable awnings, louvered roof systems also come equipped with weather sensors that prompt the louvers to close when it starts to rain. “It’s like a convertible for your patio,” says Steve Gandy, president of Screen Solutions in Campbell. “A louvered system allows you to completely control your patio environment. If it’s a beautiful day, you can open it up; if it’s cold, you can close it to keep in heat.”

According to Mr. Gandy, while both retractable awnings and louvered roof systems perform a similar function, the latter is best if you want to enjoy your patio throughout the year. “The louvered roof system offers a greater capacity for year-round use, whereas awnings are more of a warm weather product for people who love to spend time on their patios,” he explains.

If you want to enjoy an unobstructed view and fresh air while remaining in the comfort of your home, a retractable screen is a good option because it allows for greater control of indoor ambiance. However, if you have pets, retractable screens can be problematic, so Mr. Gandy suggests a custom solution: a zipper that’s built into the screen material. “When the zipper is down, it creates a flap that lets the animal move freely in and out of the home,” he says. “It poses a slight compromise to the retractable screen’s impermeability, but it’s a compromise that most pet owners are willing to make.”

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Frequently Asked Questions

Q: Do you have a showroom?

A: Yes. We invite potential clients to visit our Campbell showroom to see examples of our screen and shade products and learn more about their options. The showroom is open Monday through Friday from 8am to 6pm, and we’re also available on evenings and weekends by appointment.

Q: What kinds of specialized products do you offer?

A: In addition to conventional screens, we offer insect and solar-control shades, interior and exterior window coverings, retractable awnings, and louvered roof systems. We also handle home automation and lighting control.

Q: Do you offer consultation services?

A: Yes, we’re happy to schedule a consultation with you so we can go over your options and find the best solution for your needs.

Q: Will you charge to dispose of my existing screens or window treatments?

A: Generally, this is handled on a case-by-case basis. If it’s just a single unit, we’ll usually take it down at no charge. However, if your house is full of them, we’ll likely include removal in the estimate unless you prefer to remove them yourself prior to the installation.

Q: What’s your approach to quality control?

A: Since we install products manufactured by other companies, our quality control starts by working with vendors who have a real commitment to excellence. On the installation side, we ensure quality by taking an ‘all or nothing’ approach—it doesn’t matter if it takes more materials or time, our goal is to perform the installation correctly the first time.

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SELECTED PHOTOS FROM Screen Solutions

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Diamond Certified RATINGS ON Screen Solutions
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Screen Solutions : Average 9.4 out of 10 based on 175 unique customer surveys of customer satisfaction.

I. D.

VERIFIED Screen Solutions CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with and I would definitely recommend them.

I liked that they were able to install and manage the window treatments with only very little input from us regarding the design.

T. D.

VERIFIED Screen Solutions CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy with the service.

I liked that they delivered on what we needed.

Brad V.

VERIFIED Screen Solutions CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, very attentive and they care about the client.

They are very creative experts and they seem to know just about everything.

N.S.H.

VERIFIED Screen Solutions CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always very reliable and trustworthy. Whenever we need them, they are available. We use them a lot for properties all over this place.

They are trustworthy.

J. B.

VERIFIED Screen Solutions CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional with quality of work, they do really good work.

They were easy to work with, and I felt comfortable with them. They were on time, on schedule, and within our budget for the job.

G.C.B.

VERIFIED Screen Solutions CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They exceeded my expectations.

They exceeded my expectations.

Alison W.

VERIFIED Screen Solutions CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They helped me with a couple clients, and they are great at what they do. I think the patio covering they did for a client of mine in San Jose was just amazing. I was happy and so were my client's.

I would say everything, but quality over everything else.

Montague I.

VERIFIED Screen Solutions CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the best of high quality

For this company, it's all about the customer service.

T.T.R.

VERIFIED Screen Solutions CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality product and knowledgeable in their industry

Nothing

K.B.C.

VERIFIED Screen Solutions CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Solid experience and a go-to for contractors

Solid experience and a go-to for contractors

Nancy A.

VERIFIED Screen Solutions CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, thorough, and customer service friendly.

They are fairly priced.

Maggie S.

VERIFIED Screen Solutions CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Awesome product and awesome work

On time, great work, and efficient

Ron S.

VERIFIED Screen Solutions CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to several people.

They are polite, courteous, and get the job done.

John F.

VERIFIED Screen Solutions CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

High end quality

The consultant was very knowledgeable.

Zophia K.

VERIFIED Screen Solutions CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Showed up on time, polite, and thorough

Ruth K.

VERIFIED Screen Solutions CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They are excellent.

I would say they are prompt, professional, and knew how long it would take.

John S.

VERIFIED Screen Solutions CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality service

Reasonably priced

Stacey F.

VERIFIED Screen Solutions CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great quality, reliable, and I think they are competitively priced.

Quick and good quality

Linda Z.

VERIFIED Screen Solutions CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, they have a nice showroom, and they are reliable.

They actually gave us a comparison of prices that were very fair and competitive.

Brian D.

VERIFIED Screen Solutions CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a good product, but it's a bit overpriced.

We have had our shades for nearly two years and they're still looking good.

Read All 175 Survey Responses at Ratings View