Diamond Certified Company Report

Safeshield Construction Inc.

Diamond Certified Company Report

Safeshield Construction Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Mari L.

VERIFIED Safeshield Construction Inc. CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed very knowledgeable and their recommendations were on point. They knew what they were doing and they worked with us on our budget.

As an individual, the customer service is what I liked the most.

Karinna M.

VERIFIED Safeshield Construction Inc. CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was great. They were reasonably priced and knowledgeable.

He was very informative and he was comfortable with the down point.

Denison C.

VERIFIED Safeshield Construction Inc. CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

For the most part, being comfortable with them and they were reasonable. They accommodated our needs.

Just overall, the communication and making feel comfortable

Read All 10 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Safeshield Construction Inc. provides a wide range of remodeling services for residential clients in Contra Costa and Alameda Counties. The company has the in-house capabilities to handle every phase of its customers’ kitchen, bathroom and whole home remodeling projects, and it can also install windows and doors that have been customized to their exact specifications.

Owner Billy Alcantara credits much of Safeshield Construction’s success to its personalized approach to the remodeling process. “We don’t just walk into a customer’s home and try to sell them a service—we’re there to find solutions to their problems and help them get the most value for their budget,” he says. “We always want to exceed our clients’ expectations, and the best way to do that is to be completely honest and transparent.”

Safeshield Construction focuses on educating its customers about their projects so they know what to expect and can anticipate future issues. “We try to give every client an understanding of why we’re doing certain things and what that means for their home, which they really appreciate,” says Mr. Alcantara. “Even if it’s something as simple as a window replacement, we’ll make sure they’re well-informed.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Safeshield Construction Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Full Home Renovations
Custom Windows & Doors
Siding

BRANDS Supported
  • Andersen

  • Marvin

  • Kolbe

  • Dura Supreme Cabinetry

  • Crystal

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Safeshield Construction Inc.

A recent bathroom remodeling project by Safeshield Construction

Company Profile

Safeshield Construction Inc. provides a wide range of remodeling services for residential clients in Contra Costa and Alameda Counties. The company has the in-house capabilities to handle every phase of its customers’ kitchen, bathroom and whole home remodeling projects, and it can also install windows and doors that have been customized to their exact specifications.

Owner Billy Alcantara credits much of Safeshield Construction’s success to its personalized approach to the remodeling process. “We don’t just walk into a customer’s home and try to sell them a service—we’re there to find solutions to their problems and help them get the most value for their budget,” he says. “We always want to exceed our clients’ expectations, and the best way to do that is to be completely honest and transparent.”

Safeshield Construction focuses on educating its customers about their projects so they know what to expect and can anticipate future issues. “We try to give every client an understanding of why we’re doing certain things and what that means for their home, which they really appreciate,” says Mr. Alcantara. “Even if it’s something as simple as a window replacement, we’ll make sure they’re well-informed.”

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Company Philosophy

“Our clients are very important to us, so we treat them with respect and take the time to get to know them on a personal level. By listening closely to their needs and taking their unique situations into consideration, we’re able to provide them with the best possible results.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Safeshield Construction Inc., the key to keeping clients happy is simple: take the time to listen to their problems and come up with the best possible solutions. “We don’t just walk into a client’s home and try to sell them a service—we look at their entire project and deliver exactly what they want,” says owner Billy Alcantara. “Simply put, we maximize without compromising. That way, we can deliver quality results even if a customer’s budget doesn’t allow them to accomplish what they originally planned.”

Safeshield Construction has been providing remodeling services for residential clients in Contra Costa and Alameda Counties since 2013. In addition to handling every phase of the kitchen, bathroom and whole home remodeling process, the company has the training and equipment to install windows and doors that have been customized to its clients’ specifications.

Unlike remodeling contractors that use inferior materials in an effort to reduce their operating costs, Safeshield Construction utilizes its in-house building skills and its direct relationships with industry-leading suppliers to offer high-quality products on every job. “We try to build some things ourselves because we can put more detail into it than something that’s mass produced,” explains Mr. Alcantara. “Also, we make it a point to have direct lines of contact with our suppliers so we don’t have to use unfamiliar retail companies to get materials.”

Ultimately, Mr. Alcantara sees Safeshield Construction’s dedication to quality as one of its most important attributes. “At the end of the day, we want to make sure everything is built the right way,” he says. “I started this business because I knew I could bring more integrity to the work and treat my clients the way I’d want to be treated, and that’s exactly what we strive to accomplish on every job.”

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Industry Info

If you’re considering making energy efficiency upgrades to your home, make sure you do your homework.

If you groan when opening your monthly energy bill, it might be time to finally get started on those energy efficiency upgrades you’ve been considering. “It’s smart to get ahead of energy performance upgrades for your home, especially because California is providing a lot of rebates right now,” says Billy Alcantara, owner of Safeshield Construction Inc. in Benicia. “Those rebates won’t be available forever, so you should take advantage of them while you can.”

Mr. Alcantara and other experts say it’s smart to have a professional weigh in on your options for improving your home’s energy efficiency. These types of upgrades can be costly, so you’ll want to make sure you’re getting the right products and services for your home, budget, and goals.

Some homeowners think they can save money by visiting big-box stores and buying materials that claim to improve home efficiency, but Mr. Alcantara says those products don’t always provide the value they advertise. “Just because a product exists doesn’t mean it’s going to be the best. You can pull something cheap off the rack at a big-box store and it might come with a lifetime warranty, but that warranty might also include specific instructions that the installer must follow in order to make it valid.”

Mr. Alcantara says professionals who don’t have the proper training might be able to install these products, but that would invalidate the warranty. In other cases, a professional may be able to install the product correctly, but the manufacturer may specify cumbersome installation methods or additional materials that can sharply increase the cost of the job, making the overall cost more expensive than a higher-quality product the installer may have recommended. Your contractor should be able to help you choose a quality product that comes with a good warranty that saves you money over time.

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Frequently Asked Questions

Q: When can you start my remodeling project?
A: We’ll give you a start date when you call us to schedule the job. However, we can’t always start immediately. We’re not a high-volume company, and we don’t like to start projects and then walk away from them to work on other jobs. Once we start your project, we’ll have someone onsite every day until it’s complete.

Q: What are my payment options?
A: We’re very transparent about payments and when they’re due. For example, our payment structure requires us to meet certain project milestones before collecting any payments from the client.

Q: What should I know about warranties?
A: There’s a difference between a manufacturer’s product warranty and an installation warranty. Just because a manufacturer says parts and labor are covered doesn’t mean the warranty actually covers the labor of the initial installation done by the contractor. Manufacturers will cover the product warranty, which means if the product fails, they’ll pay for the labor to replace it. However, if your window leaks because of a bad installation, the manufacturer won’t necessarily cover it.

Q: Do you make your own products?
A: We like to make our own products whenever possible because we can control the entire process from beginning to end. Whether it’s custom cabinetry, doors or windows, we can ensure better quality control than if we purchased from a third-party production company. In the remodeling industry, there’s something called ‘tolerance,’ which means damage like scratches and dents are basically expected on mass produced items. Since we’re cutting our own wood and having it delivered locally, we can control our products and ensure there’s no damage whatsoever.

Q: Is this a good time to invest in efficiency upgrades for my home?
A: Yes. It’s smart to get ahead of energy performance upgrades for your home, especially because California is providing a lot of rebates right now. We can help you determine which products and upgrades would best fit your home.

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SELECTED PHOTOS FROM Safeshield Construction Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Billy Alcantara

Expert CONTRIBUTOR PROFILE
  • Billy Alcantara is owner of Safeshield Construction Inc., a Diamond Certified company. He can be reached at (925) 276-5607 or by email.

Billy Alcantara: An Unexpected Opportunity

By James Florence, Diamond Certified Resource Reporter

BENICIA — Following a hiatus from the construction industry, Billy Alcantara found himself drawn back into the field by an unexpected opportunity. “I’ve always been a hands-on type of person, so right out of high school I put on a toolbelt and got into construction,” he remembers. “My older cousin got me into the trade and showed me the ropes. A few years later, I left the construction field to work in sales, and after that I took a job in the manufacturing field. After the financial crash in 2008, my wife and I began to invest in and fix up real estate properties. I started meeting other investors and getting hired to fix up their properties, and the next thing I knew, I was doing it full-time. Eventually, I decided to get my contractor’s license and start my own remodeling business.”

Today, as owner of Safeshield Construction Inc., Billy says his favorite part of his job is solving problems. “I like listening to the problems my clients have with their homes and coming up with solutions. It’s fun to figure out new ways of doing things, and it’s always rewarding to see how happy the customer is to have their issue resolved.”

A resident of Walnut Creek (where he lives with his wife, Karina), Billy spends his time outside of work on a variety of active pastimes. “I enjoy reading, as well as water sports like snorkeling and surfing,” he details. “I also like taking weekend trips with my wife and going biking, hiking, and camping.”

In his life and career, Billy espouses the virtues of continuous improvement. “That was instilled in me from the very first day I started working with my cousin,” he says. “He told me that if I wanted to succeed in the field, I should always strive to be better. He’d say, ‘Whatever I teach you, find a way to do it better and always keep innovating.’ That had a big influence on me and it still does today. A lot of contractors don’t like to try new ideas or ways of doing things, but I’m always looking at how I can improve and serve my clients better.”

When asked what he would do if he were to retire tomorrow, Billy says he’d pass on his expertise to aspiring construction professionals. “I’d like to be a consultant to contractors who are just starting out. It would be rewarding to pass on my knowledge and give them a boost so they don’t make the same mistakes I did when I was starting out.”

Ask Me Anything!

Q: Are you an early bird or a night owl?

A: A night owl.

Q: What’s your favorite type of food?

A: Mediterranean food.

Q: Music or talk radio?

A: Talk radio, especially debates on interesting topics.

Q: Do you collect anything?

A: Tools.

Q: What’s your favorite snack?

A: Chips with lime and hot sauce.

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Expert articles
  • Choosing Siding for a Hillside Property

    BENICIA — If you’re planning to replace the siding on your home, you have a lot of options to choose from. For example, fiber cement siding has become very popular due to its fire-, water- and termite-resistant characteristics. However, while this product can work great in many situations, there’s one where it’s not recommended.

    If your home is situated on a hillside, fiber cement siding isn’t a good option. Hillside properties tend to experience a lot of settling and shifting, which can put pressure on certain areas of the home. Under these circumstances, fiber cement siding has a high chance of forming cracks over time. A better siding choice for a hillside home is an engineered wood product such as LP® SmartSide®, which is better able to withstand stress caused by settling and shifting.

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Expert video tip
  • Video: Siding Recommendation for Hillside Properties

    Complete Video Transcription:

    BENICIA — Host, Sarah Rutan: If you’re planning to replace the siding on your hillside home, make sure you’re getting the best product for the application. Today we’re in Benicia with Diamond Certified Expert Contributor Billy Alcantara of Safeshield Construction to learn more.

    Diamond Certified Expert Contributor, Billy Alcantara: Here’s an industry tip for a lot of homeowners that are looking to replace their siding. If you’re in the hillside or some sort of small mountain, I would advise against using something that’s a fiberglass cement. There’s a lot of fiber cement products that are out there that are very popular. However, when you’re in the hillside, there’s a lot of settling and a lot of shifting in the ground. When that happens is that it puts a lot of pressure in certain parts of your home that can cause cracking of the actual siding down in the future. So, what I would recommend, something along the lines of an engineer would; that’s LP SmartSide, that’s strong and durable and it’s actually good for the environment.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Safeshield Construction Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Safeshield Construction Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i
Safeshield Construction Inc. : Average 9.5 out of 10 based on 10 unique customer surveys of customer satisfaction.

Mari L.

VERIFIED Safeshield Construction Inc. CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed very knowledgeable and their recommendations were on point. They knew what they were doing and they worked with us on our budget.

As an individual, the customer service is what I liked the most.

Karinna M.

VERIFIED Safeshield Construction Inc. CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was great. They were reasonably priced and knowledgeable.

He was very informative and he was comfortable with the down point.

Denison C.

VERIFIED Safeshield Construction Inc. CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

For the most part, being comfortable with them and they were reasonable. They accommodated our needs.

Just overall, the communication and making feel comfortable

Ben V.

VERIFIED Safeshield Construction Inc. CUSTOMER

4 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did everything he said he would do and he did it in a timely manner.

Just that he was quick to respond and he did his work well.

Israel G.

VERIFIED Safeshield Construction Inc. CUSTOMER

5 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and very knowledgeable.

Just knowing that Billy seemed very genuine and like he really cared, he gave us different options and he was very thorough.

Don C.

VERIFIED Safeshield Construction Inc. CUSTOMER

6 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

Knowledgeable

Improved efficiency

Dale M.

VERIFIED Safeshield Construction Inc. CUSTOMER

7 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are very knowledgeable.

They follow through with quality work.

Alexis H.

VERIFIED Safeshield Construction Inc. CUSTOMER

8 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

We thought they planned really well and the work was pretty high quality. It looks professionally done. I would recommend them.

Everything really, it's not easy planning projects like this, but they really helped steer things in the right direction.

Gregory H.

VERIFIED Safeshield Construction Inc. CUSTOMER

9 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would tell others about them.

They were professionals.

Ashley G.

VERIFIED Safeshield Construction Inc. CUSTOMER

10 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were really caring. They were on top of the job right away and they gave us different options.

Their work was really good. we did a bathroom remodel and it was exactly how we described it to them and how we wanted it.

Read All 10 Survey Responses at Ratings View