Diamond Certified Company Report

Roofmax

Diamond Certified Company Report

Roofmax

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 304 VERIFIED CUSTOMERS i

Bonnie F.

VERIFIED Roofmax CUSTOMER

1 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do. They were prompt. They came when they said they would come, and they did a good job.

They just did what they said they were going to do, and they fixed my roof.

Rebecca L.

VERIFIED Roofmax CUSTOMER

2 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they definitely did a good job and were very professional.

They were quick and efficient.

Hailey Z.

VERIFIED Roofmax CUSTOMER

3 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they are very professional.

They go beyond their work skills and make things work right.

Read All 304 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Kenny Falconi, Owner

Roofmax provides a wide range of roofing services for residential and commercial clients in Contra Costa and Alameda Counties. The company has the capabilities to work with all types of roofing materials, from composition shingles and standing seam metal to stone-coated steel and lowslope/flat roofing, and it also has the training and equipment to install insulation, gutters, downspouts, skylights, and more.

Owner Kenny Falconi credits much of Roofmax’s success to its detail-oriented approach to roofing work. “We strive to go above and beyond what most roofing companies offer, and paying attention to details is an important part of that,” he says. “Whether it’s keeping jobsites clean throughout every phase of work to following up with customers to make sure they’re happy, everything we do is geared toward providing a positive experience.”

Roofmax is known for its comprehensive project management services, which include assigning a manager to every job to ensure the work is progressing smoothly. “We’re large enough to provide project management and ensure our clients get quality service, but we’re also small enough to ensure they don’t get lost in the shuffle,” explains Mr. Falconi. “Ultimately, this allows us to make sure each roof we install looks great and functions properly in all situations.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Roofmax

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Residential Roofing
Roof Repairs
Blown-in Insulation
Gutter Systems

BRANDS Supported
  • Owens Corning

  • GAF

  • Gerard

  • Carlisle

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Roofmax

Company Profile

Roofmax provides a wide range of roofing services for residential and commercial clients in Contra Costa and Alameda Counties. The company has the capabilities to work with all types of roofing materials, from composition shingles and standing seam metal to stone-coated steel and lowslope/flat roofing, and it also has the training and equipment to install insulation, gutters, downspouts, skylights, and more.

Owner Kenny Falconi credits much of Roofmax’s success to its detail-oriented approach to roofing work. “We strive to go above and beyond what most roofing companies offer, and paying attention to details is an important part of that,” he says. “Whether it’s keeping jobsites clean throughout every phase of work to following up with customers to make sure they’re happy, everything we do is geared toward providing a positive experience.”

Roofmax is known for its comprehensive project management services, which include assigning a manager to every job to ensure the work is progressing smoothly. “We’re large enough to provide project management and ensure our clients get quality service, but we’re also small enough to ensure they don’t get lost in the shuffle,” explains Mr. Falconi. “Ultimately, this allows us to make sure each roof we install looks great and functions properly in all situations.”

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Company Philosophy

"We're a very conscientious company, and we take a careful approach on every job to achieve the best results. By combining proper safety techniques and industry-best installation procedures, we're able to ensure each customer receives a high-quality roofing system."

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SELECTED PHOTOS FROM Roofmax

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Roofmax WEBSITE AND EXTERNAL FEED
  • Roofmax SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.roofmax.net
Diamond Certified RATINGS ON Roofmax
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 304 VERIFIED CUSTOMERS i
Roofmax : Average 9.0 out of 10 based on 304 unique customer surveys of customer satisfaction.

Bonnie F.

VERIFIED Roofmax CUSTOMER

1 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do. They were prompt. They came when they said they would come, and they did a good job.

They just did what they said they were going to do, and they fixed my roof.

Hailey Z.

VERIFIED Roofmax CUSTOMER

2 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they are very professional.

They go beyond their work skills and make things work right.

Rebecca L.

VERIFIED Roofmax CUSTOMER

3 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they definitely did a good job and were very professional.

They were quick and efficient.

Madison R.

VERIFIED Roofmax CUSTOMER

4 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and everything was done in a timely manner.

They were prompt. They came in the time they promised, and the job was done at the time they promised.

Albert V.

VERIFIED Roofmax CUSTOMER

5 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable and when we've use them we've been pleased. They are on time.

We've always been pleased with their work. They were good.

Art C.

VERIFIED Roofmax CUSTOMER

6 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional. They were knowledgeable. They were very personable and very friendly.

We liked the salesman or technician who came to our house. He was excellent.

Brian C.

VERIFIED Roofmax CUSTOMER

7 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just worked with us to give us what we needed to tie in with the existing structure. We had a tin roof over our patio that they tied down really well. We were happy.

They were very personable in their service when they were quoting the job. They were good with cleanliness when the workman left for the day. Overall, they were respectful.

Cathy K.

VERIFIED Roofmax CUSTOMER

8 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

In particular, the person I used, Jesus, was very helpful and followed up with us promptly. He pretty much followed through on the work he said he would do and showed up at the time he said he would show up. Working with him in particular was a very good experience.

The quality of the service was good. There have been no repeat issues. They were prompt and thorough in the work they completed.

Jayden L.

VERIFIED Roofmax CUSTOMER

9 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient. They were on time, and the work was good.

I got what I needed, which was a quality roof.

Michael G.

VERIFIED Roofmax CUSTOMER

10 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to try Roofmax, because I was very happy with them.

The price was good. They got the work done on time. I am very happy with them.

Jeff S.

VERIFIED Roofmax CUSTOMER

11 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, the cost was right, and they did a quality job.

The timely manner in which they installed the roof

Joe H.

VERIFIED Roofmax CUSTOMER

12 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want a good roofer go to Roofmax.

They came in and got it done. They actually were able to find a spot to come in early and get the work done early.

John H.

VERIFIED Roofmax CUSTOMER

13 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

The roof is just a couple of years old. So far, things are good. The word professional comes to mind. They were very professional and courteous.

They were easy to work with. From the sales representative to the actual construction workers, they were easy to work with.

Lori T.

VERIFIED Roofmax CUSTOMER

14 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to get an estimate. Go with them and give them a try.

They made the whole thing very simple.

Patricia L.

VERIFIED Roofmax CUSTOMER

15 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job.

They were very professional and did a good job.

Paul H.

VERIFIED Roofmax CUSTOMER

16 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them as doing a very good job. They are not the cheapest. You can find lower priced roofers, but for the quality, it was a good value.

They kept me updated on the repairs, what they ran into, and any changes that had to be made. It was good experience.

Melinda F.

VERIFIED Roofmax CUSTOMER

17 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommend them to friends and told them about the excellent quality and service we got from Roofmax.

I liked their knowledge, their expertise, and the quality of the product. I thought they did an excellent job.

Ava E.

VERIFIED Roofmax CUSTOMER

18 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

I actually recommended them to a co-worker who needed a roof.

They cleaned up after their work. Also, they knew I have animals and with nails coming off of the roof, they were sure to use one of those magnets. They went around the perimeter making sure to pick up all the nails, so the animals wouldn't get them in their paws. I really appreciated that. The foreman was communicative.

C.B.

VERIFIED Roofmax CUSTOMER

19 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. It was done very quickly.

My favorite thing was the guarantee. The guy from the manufacturer came out and checked the work.

D.S.

VERIFIED Roofmax CUSTOMER

20 of 304

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, efficient, and on time.

I liked that they were quick, efficient, and on time. I also liked that there was a follow-up with the manufacturing company, since I got the guarantee and warranty.

Read All 304 Survey Responses at Ratings View