Diamond Certified Company Report

Roofmax

Diamond Certified Company Report

Roofmax

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 323 VERIFIED CUSTOMERS i

Bonnie F.

VERIFIED Roofmax CUSTOMER

1 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do. They were prompt. They came when they said they would come, and they did a good job.

They just did what they said they were going to do, and they fixed my roof.

Hailey Z.

VERIFIED Roofmax CUSTOMER

2 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they are very professional.

They go beyond their work skills and make things work right.

Rebecca L.

VERIFIED Roofmax CUSTOMER

3 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they definitely did a good job and were very professional.

They were quick and efficient.

Read All 323 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Kenny Falconi, Owner

Roofmax provides a wide range of roofing services for residential and commercial clients in Alameda and Contra Costa Counties. The company has the capabilities to work with all types of roofing materials, from composition shingles and standing seam metal to stone-coated steel and low-slope/flat roofing, and it also has the training and equipment to install insulation, gutters, downspouts, skylights, and more.

Owner Kenny Falconi credits much of Roofmax’s success to its detail-oriented approach to roofing work. “We strive to go above and beyond what most roofing companies offer, and paying attention to details is an important part of that,” he says. “Whether it’s keeping jobsites clean throughout every phase of work to following up with customers to make sure they’re happy, everything we do is geared toward providing a positive experience.”

Roofmax is known for its comprehensive project management services, which include assigning a manager to every job to ensure the work is progressing smoothly. “We’re large enough to provide project management and ensure our clients get quality service, but we’re also small enough to ensure they don’t get lost in the shuffle,” explains Mr. Falconi. “Ultimately, this allows us to make sure each roof we install looks great and functions properly in all situations.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Roofmax

Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Residential Roofing
Roof Repairs
Blown-in Insulation
Gutter Systems

BRANDS Supported
  • Owens Corning

  • GAF

  • Gerard

  • Carlisle

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Roofmax

Company Profile

Roofmax provides a wide range of roofing services for residential and commercial clients in Alameda and Contra Costa Counties. The company has the capabilities to work with all types of roofing materials, from composition shingles and standing seam metal to stone-coated steel and low-slope/flat roofing, and it also has the training and equipment to install insulation, gutters, downspouts, skylights, and more.

Owner Kenny Falconi credits much of Roofmax’s success to its detail-oriented approach to roofing work. “We strive to go above and beyond what most roofing companies offer, and paying attention to details is an important part of that,” he says. “Whether it’s keeping jobsites clean throughout every phase of work to following up with customers to make sure they’re happy, everything we do is geared toward providing a positive experience.”

Roofmax is known for its comprehensive project management services, which include assigning a manager to every job to ensure the work is progressing smoothly. “We’re large enough to provide project management and ensure our clients get quality service, but we’re also small enough to ensure they don’t get lost in the shuffle,” explains Mr. Falconi. “Ultimately, this allows us to make sure each roof we install looks great and functions properly in all situations.”

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Company Philosophy

“We’re a very conscientious company, and we take an artful approach on every job to achieve the best results. By combining proper safety techniques and industry-best installation procedures, we’re able to ensure each customer receives a high-quality roofing system.”

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SELECTED PHOTOS FROM Roofmax

Roofmax WEBSITE AND EXTERNAL FEED
  • Roofmax SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.roofmax.net
Diamond Certified RATINGS ON Roofmax
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 323 VERIFIED CUSTOMERS i
Roofmax : Average 9.0 out of 10 based on 323 unique customer surveys of customer satisfaction.

Bonnie F.

VERIFIED Roofmax CUSTOMER

1 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do. They were prompt. They came when they said they would come, and they did a good job.

They just did what they said they were going to do, and they fixed my roof.

Hailey Z.

VERIFIED Roofmax CUSTOMER

2 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they are very professional.

They go beyond their work skills and make things work right.

Rebecca L.

VERIFIED Roofmax CUSTOMER

3 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they definitely did a good job and were very professional.

They were quick and efficient.

Judy A.

VERIFIED Roofmax CUSTOMER

4 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They all knew their job, they cleaned up very, very well after themselves, and we felt that the house stayed warmer this past winter.

Joe B.

VERIFIED Roofmax CUSTOMER

5 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a problem with a roof leak that nobody could figure out, but they figured it out.

They fixed the problem, and they were on time. They did a good job.

Myriam E.

VERIFIED Roofmax CUSTOMER

6 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very honest. I had an expectation that it would be very costly, but it ended up being cheap.

They were honest. I had water damage in my garage, and they were able to fill my roof without replacing it.

Janet L.

VERIFIED Roofmax CUSTOMER

7 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out quickly, and they solved our problem.

That they solved our problem

Kathleen P.

VERIFIED Roofmax CUSTOMER

8 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it was done, and they were very tidy. They got it done in a timely fashion, and they did a good job.

I felt like they were pretty honest and straightforward.

Suzanne S.

VERIFIED Roofmax CUSTOMER

9 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would recommend them

They are professional, efficient, and meticulous.

Barbara S.

VERIFIED Roofmax CUSTOMER

10 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a good experience, and they did a wonderful job.

They were thorough, and they did a good job quickly. They helped me figure out what I wanted and what I wanted to put on it, as far as the color. They took their time, and they told me thoroughly about what they were doing. They treated the job very expertly.

David S.

VERIFIED Roofmax CUSTOMER

11 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them for years. I use them for my properties and the property management companies that I work for.

They turnkey their job as required.

Nick W.

VERIFIED Roofmax CUSTOMER

12 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, thorough in their work, and they have a great product.

There was no bad experiences. They came out, they did a thorough inspection, told me what I needed, and they got it done quickly.

Michael Y.

VERIFIED Roofmax CUSTOMER

13 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very responsive, and they tried to keep the environment clean as best as possible.

It wasn't really pricey. It was more with the communication of the salespeople, as they were very communicative.

Madison R.

VERIFIED Roofmax CUSTOMER

14 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and everything was done in a timely manner.

They were prompt. They came in the time they promised, and the job was done at the time they promised.

Albert V.

VERIFIED Roofmax CUSTOMER

15 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable and when we've use them we've been pleased. They are on time.

We've always been pleased with their work. They were good.

Art C.

VERIFIED Roofmax CUSTOMER

16 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional. They were knowledgeable. They were very personable and very friendly.

We liked the salesman or technician who came to our house. He was excellent.

Brian C.

VERIFIED Roofmax CUSTOMER

17 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just worked with us to give us what we needed to tie in with the existing structure. We had a tin roof over our patio that they tied down really well. We were happy.

They were very personable in their service when they were quoting the job. They were good with cleanliness when the workman left for the day. Overall, they were respectful.

Cathy K.

VERIFIED Roofmax CUSTOMER

18 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

In particular, the person I used, Jesus, was very helpful and followed up with us promptly. He pretty much followed through on the work he said he would do and showed up at the time he said he would show up. Working with him in particular was a very good experience.

The quality of the service was good. There have been no repeat issues. They were prompt and thorough in the work they completed.

Jayden L.

VERIFIED Roofmax CUSTOMER

19 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient. They were on time, and the work was good.

I got what I needed, which was a quality roof.

Michael G.

VERIFIED Roofmax CUSTOMER

20 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to try Roofmax, because I was very happy with them.

The price was good. They got the work done on time. I am very happy with them.

Read All 323 Survey Responses at Ratings View