Diamond Certified Company Report

Roofing Logistics, Inc.

Diamond Certified Company Report

Roofing Logistics, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 49 VERIFIED CUSTOMERS i

Bridget J.

VERIFIED Roofing Logistics, Inc. CUSTOMER

1 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to my neighbor. They were much more available than others I called, and they came out in the rain when I had the leak right away. They were able to tell me exactly what was wrong, the estimate was much less than others quoted to me, and they did an excellent job.

Both people who came out were very respectful and thorough. We agreed on what they would do, at what cost, and the work was done at the quoted price. I was very impressed.

Charlotte A.

VERIFIED Roofing Logistics, Inc. CUSTOMER

2 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very neat and thorough, and they were in and out of here without any difficulties.

I liked the fact that they were quiet, easy to work with, and they respected my property.

Clifford W.

VERIFIED Roofing Logistics, Inc. CUSTOMER

3 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred him to my sister. They are very detailed, and they pay attention to the daily work. The head man comes to inspect the site and make sure that everything is okay. If I had any questions, they were always available to answer them. He puts a lot of pictures on the computer to show us what is being done.

I like the service he provided. I was extremely satisfied with him.

Read All 49 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Jose Guerrero, President

Roofing Logistics, Inc. is committed to excellent customer service, reliability and satisfaction guaranteed. The company specializes in installations, repairs, emergency repairs, new construction, dry rot replacement, and roof maintenance for home and business owners throughout the Greater Bay Area. Roofing Logistics works with all types of roofing materials, including asphalt, composition, tile, wood shingles, coating and single-ply.

President Jose Guerrero has more than 18 years of experience and says one of Roofing Logistics’ distinguishing characteristics is its customer-centered approach to roofing. “Many roofing companies schedule projects so tightly that there isn’t much time for interaction with the homeowner. We, on the other hand, feel it’s important to educate our customers on their options, as well as our process. We understand the aesthetics of their roofs are important.”

Roofing Logistics backs each newly installed roof with a 10-year warranty and offers a one-year warranty on all repair work. In addition to these written guarantees, Mr. Guerrero says he gives further confidence to customers by providing consistent service and communication. “As the founder, I’m the customer’s contact from the initial meeting to the final inspection, so they know I’m just as invested in the project as they are.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Roofing Logistics, Inc.

COMPANY CONTACT
Service AREA

The Greater Bay Area

SERVICES PERFORMED

Roofing Installation and Replacement
Roofing Repairs and Maintenance
New Construction Roofing
Gutter Cleaning
Dry Rot Replacement
Emergency Repairs
Coating Systems
Metal Roofs
BUR Built-Up Roofs

BRANDS Supported
  • IB Roof Systems

  • GAF

  • Versico

  • Boral Roofing

  • Roofguard “Tresco Coating”

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Roofing Logistics, Inc.

A Roofing Logistics technician works on a client’s roof.

Company Profile

Roofing Logistics, Inc. is committed to excellent customer service, reliability and satisfaction guaranteed. The company specializes in installations, repairs, emergency repairs, new construction, dry rot replacement, and roof maintenance for home and business owners throughout the Greater Bay Area. Roofing Logistics works with all types of roofing materials, including asphalt, composition, tile, wood shingles, coating and single-ply.

President Jose Guerrero has more than 18 years of experience and says one of Roofing Logistics’ distinguishing characteristics is its customer-centered approach to roofing. “Many roofing companies schedule projects so tightly that there isn’t much time for interaction with the homeowner. We, on the other hand, feel it’s important to educate our customers on their options, as well as our process. We understand the aesthetics of their roofs are important.”

Roofing Logistics backs each newly installed roof with a 10-year warranty and offers a one-year warranty on all repair work. In addition to these written guarantees, Mr. Guerrero says he gives further confidence to customers by providing consistent service and communication. “As the founder, I’m the customer’s contact from the initial meeting to the final inspection, so they know I’m just as invested in the project as they are.”

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Company Philosophy

“Our approach to customer satisfaction is simple: we care as much about our customers’ roofs as they do. By putting equal focus on workmanship, communication and service, we give customers full confidence in our promise to deliver a durable, high-quality product.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Roofing Logistics, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a hands-on approach to every phase of every project, regardless of its size. “When we start a new job, we’re onsite every day until it’s finished, which isn’t always a given in this industry,” says President Jose Guerrero. “Our clients can expect us to get their work done quickly, with no lag time or stretches of inactivity.”

Roofing Logistics has been installing, repairing, and maintaining roofs for home and business owners throughout the Greater Bay Area since 2013. The company has the training and equipment to work with all types of roofing materials, from asphalt, tile and wood shingles to membrane products like single-ply and TPO. It’s also qualified to perform complete roof replacements and handle fire damage repairs.

Unlike less experienced roofing contractors that are able to offer low prices because they cut corners when it comes to quality materials and workmanship, Roofing Logistics takes steps to help its customers achieve long-term savings without compromising the integrity of its services. “For example, some companies reuse existing roof parts during installations, but we make sure every roof we install is 100 percent new,” says Mr. Guerrero. “Also, we replace roof flashing every time because we know it’ll need to be replaced in just a few years, which can save our clients thousands of dollars in repairs.”

To further differentiate itself from its competition, Roofing Logistics uses the best underlayment for each particular job rather than one standard weight for all projects. “We account for the slope of the roof, the style of the house and the roofing material itself to determine the right underlayment for the job,” explains Mr. Guerrero. “We also use roofing manufacturer specifications and requirements to make sure each roof we install will look good for many years and last as long as possible.”

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Industry Info

If you’re planning to install a new roof on your home, make sure you’re aware of all your options. Most homeowners will only need to reroof their homes once or twice in their lifetimes. Combined with the evolution of roofing products in recent years, this means many people have no idea where to start when it comes to replacing a roof. “There are more options now than ever before,” says Jose Guerrero, president of Roofing Logistics in Oakland. “For many years, homeowners only had one option for shingles (composition) and two options for roofs (asphalt or gravel). Now, we have single-ply, coatings and much more.”

Mr. Guerrero says it’s up to reputable roofing companies to educate their customers about what’s available to them and which choices are their best options. “Homeowners need to consider more than just color and style—they need to know about the benefits and warranties of each roof choice, as well as how different choices will affect them in the long run.”

So what can you expect when it comes to roofing options? Benefits like energy efficiency, long-lasting materials and even warranties can differ greatly depending on the brands, products, and quality of the roofing materials and grades. Energy-efficient roofs (including cool roofs, Green roofs, insulated roofs, roof coatings, heat-reflexive roofing and roof retrofits) and roof waterproofing may be more expensive to install, but the energy savings that come with lower cooling bills can easily offset the extra material costs.

Stronger roofing materials such as metal, tile, slate, concrete, and composite roofing can give your home a unique look and potentially long warranties. “Five- or 10-year warranties used to be pretty typical, but now, homeowners have the option to get extended warranties of up to 25 years and even lifetime warranties,” adds Mr. Guerrero.

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Frequently Asked Questions

Q: Will you show up on time for my estimate appointment?

A: Absolutely. We schedule at least three hours for each new estimate appointment, which gives us plenty of time to answer questions and take a thorough look at the job.

Q: Will you give me a written estimate?

A: Yes, we’ll provide a written estimate with a detailed scope of work so you know exactly what to expect. If we need to make changes, we’ll discuss it with you before making any decisions, and we’ll always give you a list of the materials to be installed and provide you with pictures of critical items.

Q: How do you communicate with your clients?

A: We keep in touch with our clients through emails, phone calls and text messages. A lot of our customers like that we’re able to text because sometimes they don’t have access to personal emails or phone calls when they’re at work. By communicating with them throughout the entire process, we’re able to meet all their expectations.

Q: Are you licensed and insured?

A: Yes. We’ll provide a copy of our insurance certificate and license number, and we encourage you to check us out on the CSLB’s website to confirm that our license is active.

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SELECTED PHOTOS FROM Roofing Logistics, Inc.

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Diamond Certified RATINGS ON Roofing Logistics, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 49 VERIFIED CUSTOMERS i
Roofing Logistics, Inc. : Average 9.4 out of 10 based on 49 unique customer surveys of customer satisfaction.

Bridget J.

VERIFIED Roofing Logistics, Inc. CUSTOMER

1 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to my neighbor. They were much more available than others I called, and they came out in the rain when I had the leak right away. They were able to tell me exactly what was wrong, the estimate was much less than others quoted to me, and they did an excellent job.

Both people who came out were very respectful and thorough. We agreed on what they would do, at what cost, and the work was done at the quoted price. I was very impressed.

Charlotte A.

VERIFIED Roofing Logistics, Inc. CUSTOMER

2 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very neat and thorough, and they were in and out of here without any difficulties.

I liked the fact that they were quiet, easy to work with, and they respected my property.

Clifford W.

VERIFIED Roofing Logistics, Inc. CUSTOMER

3 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred him to my sister. They are very detailed, and they pay attention to the daily work. The head man comes to inspect the site and make sure that everything is okay. If I had any questions, they were always available to answer them. He puts a lot of pictures on the computer to show us what is being done.

I like the service he provided. I was extremely satisfied with him.

Bill B.

VERIFIED Roofing Logistics, Inc. CUSTOMER

4 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good, they are conscientious, and they do a very good job. If they find a problem, they bring it right to your attention, so very trustworthy as well.

Jose, the owner, was very enjoyable and very easy to work with.

Ann B.

VERIFIED Roofing Logistics, Inc. CUSTOMER

5 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

Not only did they do a good job, but we had a special circumstance, and the guys came back months later to help. They take care of their customers well.

They did a good job on my roof.

Steve C.

VERIFIED Roofing Logistics, Inc. CUSTOMER

6 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

The principle of the company is knowledgeable, honest, and he follows up. His quotes are complete and detailed.

Refer back to my previous comment.

Hank G.

VERIFIED Roofing Logistics, Inc. CUSTOMER

7 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and experts in their filed. We are totally satisfied.

They called me back in a timely manner.

Ann H.

VERIFIED Roofing Logistics, Inc. CUSTOMER

8 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are reliable and do a good job.

Jose's knowledge

Fatrie J.

VERIFIED Roofing Logistics, Inc. CUSTOMER

9 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, and they do a good job.

Aside from the knowledge and the product that we wanted on the roof, they were clean, conscientious, and efficient about finishing the job.

Susan K.

VERIFIED Roofing Logistics, Inc. CUSTOMER

10 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very satisfied with them. The owner came out right away, gave me specifics on what he was going to do along with a price estimate. He got started in a very timely manner.

I like best that they did a good job. His assessment was correct, and I didn't end up with any leaks.

Steve M.

VERIFIED Roofing Logistics, Inc. CUSTOMER

11 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

The guys are very friendly.

Alida M.

VERIFIED Roofing Logistics, Inc. CUSTOMER

12 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told my friends that they were very neat and were security conscious. There were no leaks when they were done. so the proof is in the pudding.

Primarily their security consciousness, and second would be the fact thet they were very neat. they put everything away at the end of they day and thoroughly cleaned up after themselves.

Rick R.

VERIFIED Roofing Logistics, Inc. CUSTOMER

13 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a perfectly good roofing company.

They were able to accommodate my change orders throughout the job.

Elizabeth S.

VERIFIED Roofing Logistics, Inc. CUSTOMER

14 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd like to see them lower their price.

They are easy to work with, and they have a good team. They keep everything neat and clean.

Brynn S.

VERIFIED Roofing Logistics, Inc. CUSTOMER

15 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a company that you can trust. They are straightforward. It was a very comfortable experience.

They are very accommodating to my schedule.

Jay S.

VERIFIED Roofing Logistics, Inc. CUSTOMER

16 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

The roofing industry in the Bay Area is a load a horse crap. I called 17 companies, and none of them would even come out to look at my roof. Roofing Logistics came out the next week.

They were prompt, friendly, and knowlegable. They did everything right the first time.

William V.

VERIFIED Roofing Logistics, Inc. CUSTOMER

17 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, on time, and do good work. They follow-up, and the price was not outrageous.

Their honesty and the fact that they did what they said they were going to do.

Alice W.

VERIFIED Roofing Logistics, Inc. CUSTOMER

18 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

They are subject-matter experts.

Eric F.

VERIFIED Roofing Logistics, Inc. CUSTOMER

19 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality work, fair pricing, and an emphasis on getting the details right

They're one of the best contractors I have ever hired for specialty work like roofing. They were head and shoulders above other folks I interviewed. Their communications are very prompt and clear.

Erica B.

VERIFIED Roofing Logistics, Inc. CUSTOMER

20 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and I'd recommend them to anyone who needs roofing work done.

I liked that they came out right away in the rain to do the estimate, and they put a tarp over the leaking area of the roof to help prevent further leaking before the rain stopped.

Read All 49 Survey Responses at Ratings View