Diamond Certified Company Report

Reed Brothers Security

Diamond Certified Company Report

Reed Brothers Security

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 172 VERIFIED CUSTOMERS i

Pam G.

VERIFIED Reed Brothers Security CUSTOMER

1 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been dealing with them for many, many years, so I've been satisfied and you can trust them.

When they make an appointment, they keep it. They do the job, and I just appreciate the kind of work they do, you don't have to redo it. All the workers that have come out were gentlemen-like and polite.

A.T.T.

VERIFIED Reed Brothers Security CUSTOMER

2 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always willing to do whatever it takes to get the job done, they do it right the first time, and they are willing to answer whatever questions you may have.

Their service is always very exceptional. They are always willing to help you, they always have a good solution for whatever problem you may have, and they never tell you 'No'.

D. E. A.

VERIFIED Reed Brothers Security CUSTOMER

3 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They actually know what they are doing. Adam and Dale are both amazing technicians and they are the only people I ask to call.

They can always schedule me in, they do a great job, and if there are problems, they come back immediately to fix them.

Read All 172 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Randy Reed, Owner

Reed Brothers Security provides a wide range of security services and products for residential and commercial clients throughout the Greater Bay Area. In addition to its 24/7 locksmithing capabilities, the company installs alarm systems, safes, security doors, gates, access control systems, cameras, and other modern equipment that’s designed to enhance the safety of customers’ homes and businesses.

Owner Randy Reed says Reed Brothers Security’s dedication to community involvement has been an important part of its success. “We really enjoy interacting with the people in our community and helping them solve their security issues. From running monthly seminars for the Oakland Police Department to participating in locksmith bureaus, we’re always looking for new ways to educate the public about the importance of personal security.”

Reed Brothers Security also provides a 24-hour security monitoring service that includes the ability to receive digital signals, radio signals and video images from any type of alarm system. “We take a very realistic approach to securing our clients’ homes and businesses, and an important part of that is offering alarm and camera assistance whenever they need it,” says Mr. Reed. “We want our customers to think of us as a one-stop shop for all their security needs.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Reed Brothers Security

Locations

The Greater Bay Area
Alameda County
Contra Costa County
San Francisco
Santa Clara County
Marin County
Napa County
Monterey County
Santa Cruz County

Get Directions
SERVICES PERFORMED

Security Services
Alarm Systems
Locks
Access Controls
Safes
Latch Guards
Gates
Personal Security
Cameras

BRANDS Supported
  • Medeco

  • Honeywell

  • Mul-T-Lock

  • Keri

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Reed Brothers Security

A look inside Reed Brothers Security’s Oakland store

Company Profile

Reed Brothers Security provides a wide range of security services and products for residential and commercial clients throughout the Greater Bay Area. In addition to its 24/7 locksmithing capabilities, the company installs alarm systems, safes, security doors, gates, access control systems, cameras, and other modern equipment that’s designed to enhance the safety of customers’ homes and businesses.

Owner Randy Reed says Reed Brothers Security’s dedication to community involvement has been an important part of its success. “We really enjoy interacting with the people in our community and helping them solve their security issues. From running monthly seminars for the Oakland Police Department to participating in locksmith bureaus, we’re always looking for new ways to educate the public about the importance of personal security.”

Reed Brothers Security also provides a 24-hour security monitoring service that includes the ability to receive digital signals, radio signals and video images from any type of alarm system. “We take a very realistic approach to securing our clients’ homes and businesses, and an important part of that is offering alarm and camera assistance whenever they need it,” says Mr. Reed. “We want our customers to think of us as a one-stop shop for all their security needs.”

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Company Philosophy

"Our goal is to ensure every client is completely satisfied with our work, so we provide them with highly personalized service and never oversell our security products. We're fully committed to protecting our clients' properties and belongings by implementing state-of-the-art equipment and cutting-edge services."

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Comparative Summary

Few locksmiths earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 80 years of industry experience, but that’s exactly the case for Reed Brothers Security. “My brother Ronald and I have been running things since 1975, but the company has been operating since the mid-1930s,” says Vice President Randy Reed. “Our longevity has been essential for establishing trust within our community. We even do monthly seminars with the Oakland Police Department to help raise awareness of certain security issues.”

Reed Brothers Security provides security products and services for residential and commercial clients throughout the Greater Bay Area. In addition to its 24/7 locksmithing capabilities, the company installs alarm systems, security doors, safes, access control systems, cameras, gates, and other state-of-the-art equipment that’s designed to enhance the safety of homes and businesses.

Unlike less experienced locksmith companies that take a hands-off approach to interacting with their customers, Reed Brothers Security takes a personalized approach to each job that’s designed to effectively solve all types of security issues. “We carefully consider our customers’ needs and look at the whole picture so we can address their specific problems,” says Mr. Reed. “This direct approach allows us to act as a one-stop shop for both sales and service, and our customers really appreciate that type of convenience.”

Mr. Reed says Reed Brothers Security’s status as a locally-owned, family-run company has been important to its success because it gives customers a sense of personal connection. “We put our family name on the line with every job, so our customers know we’re going to take honesty and professionalism a step further than most locksmiths. Everyone who works here is focused on doing the right thing, from the way we sell our products to the way we work in the field.”

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Industry Info

When it comes to choosing a locksmith, it’s best to find one before you actually need one. Once you’re locked out of your home, car or business, you won’t have the time to research locksmiths and determine which is best for your specific needs, so it’s a good idea to find a trustworthy company in advance. “For example, if you have an emergency and call a company that only works with locks, you might be forced to buy an expensive replacement lock that doesn’t even provide a long-term solution,” says Randy Reed, vice president of Reed Brothers Security in Oakland. “You should take your time to find a locksmith that can address a wide range of security needs and suggest solutions that will work best for you.”

Mr. Reed also recommends finding a locksmith company that’s less concerned with selling hardware and more concerned with addressing your particular security needs. “Hardware isn’t very important to most people—they’re more focused on keeping their families and homes safe,” he says. “Sometimes, a $0.39 screw does a better job at preventing break-ins than a high-end alarm system. It’s best to find a company that understands how your entire system should work, from the locks to the alarm.”

Another factor to consider when looking for a locksmith company is how many vehicles and technicians it has at its disposal. When you’re locked out of your home, car or office, you don’t want to wait several hours to get back in, so make sure your locksmith has plenty of on-call resources and can offer fast response times.

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Frequently Asked Questions

Q: Are you available 24/7?

A: Yes. We have multiple vehicles and technicians on call at all times, so we’re able to offer very fast response times.

Q: What do I need to do to secure my home or business?

A: That depends on your security needs. We’ll work with you and do a security assessment based on your concerns, the people and valuables you need to safeguard, your location, and other factors. We’ll ask about the triggering event that caused you to call us. Were you locked out or robbed? Have there been a string of burglaries in your neighborhood? Are you unsatisfied with your present security system? Once we know all this information, we can develop a security system that’s right for you.

Q: How soon can you come set up my security system?

A: We can usually be there the same day for an estimate and the next day for the installation. Custom systems may take longer because we have to order the equipment.

Q: How much does an alarm system cost?

A: Alarm systems aren’t one-size-fits-all solutions, so they’re priced differently depending on what they do. Sometimes an inexpensive alarm system will solve your problem, but those systems can be a waste of money if they don’t effectively secure your property.

Q: Are digital keypad locks a good solution?

A: They can be, but they have strengths and weaknesses just like any system. Keypads save on key control costs, but they decrease security because the code can be passed to other people. Keypads are best used to control places that many people have access to but don’t contain high-value items.

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SELECTED PHOTOS FROM Reed Brothers Security

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Randy Reed

Expert CONTRIBUTOR PROFILE
  • Randy Reed is a lifetime veteran of the locksmith trade and owner of Reed Brothers Security, a Diamond Certified company since 2013. He can be reached at (510) 456-0989 or by email.

Randy Reed: Born to Locksmith

By James Florence, Diamond Certified Program Reporter

OAKLAND — For Randy Reed, an early education in the locksmith trade set the stage for long-term professional success. “When I was growing up, my dad was a landlord and processed repossessions for six different banks in the Oakland area,” he explains. “He would take over the properties, manage them and turn them around so they could be resold. He taught my brother, Ron, and I to do lock work for him at a very young age. By the time I was seven, I was pretty much running his lock shop out of our basement.”

Later, while attending UC Berkeley, Randy worked nights as a locksmith to pay his tuition, and after he graduated, he partnered with his brother to open their own lock shop. “When Ron and I opened our shop back in 1981, it was just the two of us,” he says. “By 1990, we had more than 50 employees, and today we’re probably the largest locksmith and alarm shop of our kind in the state.”

Today, as owner of Reed Brothers Security, Randy says his favorite part of his job is exceeding his customers’ expectations. “Since we’re one of the largest locksmith shops in Northern California, we carry a wide selection of products, so I really enjoy matching customers with the right products and giving them a real ‘wow’ customer service experience.”

A resident of Alameda (where he lives with his wife, Laurel), Randy says he enjoys the dynamic character of the Bay Area. “It’s a fun place to live—there’s plenty to do, the weather is great and the food is even better. It’s nice living in a place where you don’t really have weather but you’re close to visiting it when you want to.”

Outside of work, Randy engages in a variety of pastimes and hobbies. “I love watching movies, backpacking, cooking, skiing and weight lifting,” he says. “I’m also an avid gardener—I grow vegetables, succulents and cactus—and I enjoy going to visit my kids at their colleges.”

In his life and career, Randy espouses the importance of addressing needs on a variety of levels. “My goal is to take care of everybody and keep them happy,” he says. “If my employees are happy, they stick around; if my customers are happy, they come back. The trick is finding ways to meet everybody’s needs.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland A’s.

Q: Music or talk radio?
A: Both. I’m a bit of a politics junkie, so I enjoy following the news and hearing arguments from different perspectives.

Q: What’s your favorite local restaurant?
A: Otaez Mexican Restaurant in Alameda.

Q: If you could travel anywhere in the world, where would you go?
A: Scotland and Wales.

Q: What was your favorite toy as a child?
A: My 10-speed bike.

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Expert articles
  • Door Hardening 101

    OAKLAND — One of the most common ways burglars break into homes is by kicking in an exterior door. The reason they’re able to do this so often is simple: the hardware on most doors doesn’t provide any real protection. By taking proactive steps to “harden” your exterior doors, you can better secure your home against this threat. Here are some areas to address:

    Deadbolt strike plate
    On a normal door, the deadbolt strike plate is only 2 inches long and fastened by 1/2-inch screws—hardly adequate for protecting against kick-ins. To give your door jamb maximum reinforcement, install an 18-inch door strike plate that’s fastened by 3 1/2-inch screws, which will secure the strike plate not only to the door jamb, but also to the double studs in the wall.

    Door edge
    Once you have a good deadbolt strike plate installed, the next step is to reinforce the outer edge of the door itself. Since the installation of a deadbolt creates a 1-inch bore through the door’s edge, the actual wood in this area is only 3/8 of an inch thick. To reinforce this area, install a door edge stiffener—fastened with two binder bolts, it sandwiches the door’s edge with two pieces of metal to reinforce the weak spot.

    Hinges
    Lastly, you need to protect the hinge side of the door, which involves a couple of steps. First, make sure your door has three hinges with a four-screw hole pattern. Some door hinges only have a three-screw hole pattern, but this doesn’t provide adequate protection. Additionally, both in the center of the door stop and the door itself, replace any 3/4-inch screws with 3 1/2-inch, #9 deck screws. This will ensure your hinges are securely attached to both the door and the wall stud.

    In addition to addressing these crucial areas of your door, make sure the door itself is sturdy. If you have a 1 3/8-inch thick door, upgrade to a 1 3/4-inch solid wood door. Also, make sure the quality of your lock is decent. Even though most locks look the same, their quality can vary from Grade 3 to Grade 1. Grade 3 locks should only be used on interior doors—they’re hollow, made of pot metal and easily broken with a hammer. Grade 2 and Grade 1 locks, on the other hand, are tested by the Builders Hardware Manufacturers Association and rated for their strength, so make sure your exterior door has one of these.

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  • Considerations for Choosing a Safe

    OAKLAND — Your home may be equipped with a good security system, but if you own a lot of valuables, you should consider buying a safe. However, not all safes are alike, so it’s important to look for quality when making your purchase.

    Most safes sold at big-box stores are lightweight units made of a special kind of insulation that’s covered with sheet metal. While these safes may provide some protection against changes in temperature, they aren’t appropriate for storing valuables, as they can be easily pried open with a crowbar or screwdriver. A better option is to visit a store that specializes in home security and ask for a high-quality safe that provides adequate protection.

    Even if you get a high-quality safe, if it isn’t bolted down, it won’t be very secure—all a burglar needs to do is haul it away. In fact, the insurance industry considers any safe under 750 pounds totally portable if it isn’t bolted down. Most safes come with pre-drilled holes for this purpose; if yours doesn’t, you’ll need to drill your own.

    Another feature to consider when buying a safe is an electronic lock. Electronic locks are just as secure as mechanical ones but easier to use. After all, with the prevalence of digital devices nowadays, most people feel more comfortable punching in a digital code than turning a dial. What’s more, having a safe that’s easy to use means you’ll be more likely to use it.

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Expert video tip
  • Video: Door Hardening 101

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: As your home’s first line of security, you’ll want to make sure your exterior doors are properly reinforced against break-ins. Today we’re in Oakland with Diamond Certified Expert Contributor Randy Reed of Reed Brothers Security to learn more.

    Diamond Certified Expert Contributor, Randy Reed: Okay, what I’m going to talk about is how to harden your door against break-ins. And, the primary form of break-in is a kick-in where someone goes to the outside of your door and kicks the door in.

    The reason they’re able to do that – well first of all, here’s my display. I have a door, a door jam, and the stud wall surrounding it. On a normal door where you have a deadbolt, you’d have a strike plate this size. It’s only two inches long, and it’s held in by half inch screws. So, if they kick the door in, all they have to do is kick in a little bit of door jam. If you’ll notice it’s only half an inch thick. That will then fly across the room, the door flies open, they shut the door, no visible means of entry from the outside. What you need to do is put an eighteen inch door strike plate on here using three and a half inch number nine deck screws that go through the strike plate, the door jam, the shim space, and the double studs in the wall. Now they’re forced to kick in eighteen inches of double studs. That’s not going to happen.

    The next thing is – once you have a good deadbolt installed – is to make sure that the edge of the door is reinforced. Where you have a one inch bore through the edge of the door, you have to reinforce the wood where it’s only three eighths of an inch think. You have two plates – it’s called a door edge stiffener. It’s held on to the door with two binder bolts and sandwiches the door.

    Lastly, you need to protect the hinge side of the door. You need to make sure you have a couple of things. That you have a four screw hole pattern on your hinges, and that you have three hinges on the door. If you only have a three screw hold pattern, replace your hinges. We recommend a minimum of a four by four – four inch by four inch hinge. You want to replace the screws in the center of the door – which are three quarter inch screws – with three and a half inch number nine deck screws that are hardened so that you securely attach the hinges three and a half inches into the door. And, on the door jam, do the same thing with the two screw holes closest to the door stop. You want to make sure that those three quarter inch screws are all replaced with three and a half inch number nine screws. That way they go through the door jam, the air gap, and into the double studs, and now you have securely attached your door and jam to the wall so it cannot be easily kicked in.

    Okay, the final issues you should be concerned about when you’re making sure your door is resistance to kicks is you want to make sure you have solid wood door that’s one and three quarter inches thick, not one and three eighths. If you have a one and three eighth inch door, upgrade it to a one and three quarter, and it needs to be solid.

    Next, you want to make sure that the quality of your lock is decent. These all look the same, but they’re completely different. This is a grade one, a grade two, and a grade three. A grade three lock is only for use on interior doors. It’s made out of pot metal, it’s hollow, and you can break it off the door with a hammer. Hit it at 12:00 and it falls off the door. A grade two and a grade one are actually tested by BHMA – which is Building Hardware Manufacturers Association – and rated for two kicks at sixty pounds, two kicks at ninety pounds, two kicks at a hundred and twenty pounds, and then for grade one they add two more blows at a hundred and fifty. A grade three is only rated for sixty and ninety.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Differentiating Quality with Safes

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: You might assume that one safe is as secure as the next, but to ensure the safety of your valuables, it’s important to choose one that provides maximum protection. To learn more, we’re in Oakland with Ron Reed of Reed Brothers Security, speaking on behalf of Diamond Certified Expert Contributor Randy Reed.

    Ron Reed: What a typical consumer needs to know about a safe that they might find, say, at a big-box store, is that most of those will be very lightweight units that are made out of a special kind of a insulation, and it’s covered with sheet metal. The special insulation gives off steam if you heat it up, and that steam keeps everything cool inside the safe.

    However, it’s totally inappropriate to put anything of real value in there because it can easily be pried open with a small screwdriver or a crowbar. The safe is usually covered in very thin sheet metal or plastic that will give way and tear or break if someone tries to pry it open.

    Another thing you need to know about any safe that you’d like to be there when you get home is that it needs to be bolted down. A insurance industry feels a safe is totally portable if it doesn’t way at least seven hundred and fifty pounds, or it’s bolted down. Most safes come with a hole in it to – that’s already there – to bolt it down. If it doesn’t, you need to drill your own holes because it’s absolutely essential.

    Another thing you might want to consider is buying a safe with an electronic lock on it. Electronic locks are quite secure. They’re just as secure as mechanical ones, but they’re much easier to use. And because they’re much easier to use, people are more likely to use them.

    People tend to have a mental block against dialing it four times to the left, and three times to the right, two times to the left, and like that, to get a mechanical safe open. Whereas, they feel more comfortable punching in a really brief number to open a safe. And, if you’ve got something that’s easy to use, turns out you’re much more likely to use it, and why would you have it if you weren’t going to plan to use it all the time.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Remote Security Applications

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: Thanks to innovations in security technology, it’s now possible for home and business owners to control their security systems via their mobile phones. To learn more, we’re in Oakland with Mike Salk of Reed Brothers Security, speaking on behalf of Diamond Certified Expert Contributor Randy Reed.

    Mike Salk: I think we can all agree that the pace of life has increased significantly lately. I found an application here that adds to the quality of life and peace of mind. It’s a remote application to control your home or business alarm system from your phone.

    So, you leave the house in the morning busy, and your mind is occupied with other things. You can’t remember whether you armed the system or not . You don’t have to turn around and go back home. You simply pick up your device, log in, and find that it was disarmed, and you arm it remotely. The system can be armed and disarmed remotely from the device simply with the push of a button.

    So, if you have a contractor coming to do work, instead of giving him the key, have him call when he gets to you home, and you push the disarm button. Have him do his work, when he calls you and says he’s finished, you go ahead and arm the system for him. No keys, no alarm codes.

    It can also control things like your front door lock. If you need to lock the door because you may have forgot to lock it, or the kids left for school and forgot to lock it, you simply push the lock button. It sends a signal to the lock, and the lock is now locked. You can control your thermostat – turning the temperature up or down – and you can control lighting simply with the push of a button from anywhere in the world.

    In addition to controlling your devices, you can also check your event history in your alarm system. This will tell you who locked and unlocked the door, who turned the alarm on and off, and what caused the alarm. It will be particularly useful if you get a call from the central station telling you had an alarm condition at your home or your business. You simply log on to your app, and then you can make the decision as to whether you want the police dispatched or not. I think you’ll agree that this will add peace of mind and a quality of life.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Reed Brothers Security WEBSITE AND EXTERNAL FEED
  • Reed Brothers Security SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Reed Brothers Security
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 172 VERIFIED CUSTOMERS i
Reed Brothers Security : Average 8.6 out of 10 based on 172 unique customer surveys of customer satisfaction.

Pam G.

VERIFIED Reed Brothers Security CUSTOMER

1 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been dealing with them for many, many years, so I've been satisfied and you can trust them.

When they make an appointment, they keep it. They do the job, and I just appreciate the kind of work they do, you don't have to redo it. All the workers that have come out were gentlemen-like and polite.

A.T.T.

VERIFIED Reed Brothers Security CUSTOMER

2 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always willing to do whatever it takes to get the job done, they do it right the first time, and they are willing to answer whatever questions you may have.

Their service is always very exceptional. They are always willing to help you, they always have a good solution for whatever problem you may have, and they never tell you 'No'.

D. E. A.

VERIFIED Reed Brothers Security CUSTOMER

3 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They actually know what they are doing. Adam and Dale are both amazing technicians and they are the only people I ask to call.

They can always schedule me in, they do a great job, and if there are problems, they come back immediately to fix them.

Elnora L.

VERIFIED Reed Brothers Security CUSTOMER

4 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were good. I didn't have to do much and the set-up looks great.

It was easy.

Josh

VERIFIED Reed Brothers Security CUSTOMER

5 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are our go-to people. I have not seen any other company on the property but them, so that should make a statement.

I like the guys. They are very nice guys.

Adrienne

VERIFIED Reed Brothers Security CUSTOMER

6 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can be confident that the job will get done and get done well.

They always seem to come up with a solution to a lock problem.

David C.

VERIFIED Reed Brothers Security CUSTOMER

7 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do whatever it takes to meet our new and scalable needs here at the school.

Nothing specific, they just do what they say they will do.

Jim T.

VERIFIED Reed Brothers Security CUSTOMER

8 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what it takes to get everything done in a reasonable amount of time without disrupting the class schedule. They are willing to work a little later for no extra charge to make sure that the job gets done on time and as scheduled.

The dedication that they have to the jobs they take on

Ed H.

VERIFIED Reed Brothers Security CUSTOMER

9 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

We manage over 50 HOA's, and they work with quite a few account managers of those HOA's. I know just from that, that they are very high quality as far as vendors go.

They tend to get things done from what I hear from all of the different account managers.

Jan

VERIFIED Reed Brothers Security CUSTOMER

10 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been good. The past manager had used them prior and then I took over and like them.

We had a few upgrades to our doors and cameras. It was one of the easiest things on my to-do list.

Latorri J.

VERIFIED Reed Brothers Security CUSTOMER

11 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

They are always just a call away if we have any issues with anything.

Kesete Y.

VERIFIED Reed Brothers Security CUSTOMER

12 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing

Sharon

VERIFIED Reed Brothers Security CUSTOMER

13 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are in trouble, call Reed Brothers. They are very prompt and very trustworthy.

The workmen are neat and very professional. The jobs don't take forever.

Jennifer K.

VERIFIED Reed Brothers Security CUSTOMER

14 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, honest, and they explain in detail what will be done. I really enjoyed working with them. I like our new upgraded locks, because they are much easier to use.

I think just the ease of use, as they were prompt and made things smoother than I thought it would be.

Elaine

VERIFIED Reed Brothers Security CUSTOMER

15 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work within many different aspects here with my team and many others. For us directly, they are great. I like the guys who come in and do the work.

They are quick and are not too much of a distraction to the team.

Sharon

VERIFIED Reed Brothers Security CUSTOMER

16 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful, honest, and care about their customers.

I would say the fact that they truly care about their customer

Frank

VERIFIED Reed Brothers Security CUSTOMER

17 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been good, no complaints from anyone here.

They are here when they say they will be.

Ernie D.

VERIFIED Reed Brothers Security CUSTOMER

18 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are fantastic. We have been using them for thirty years.

They explain what they are going to do step by step. Also, the lady in accounts receivable is a kick in the pants. If we call and ask where our bid is, she makes it a point to get the information for us immediately.

John T.

VERIFIED Reed Brothers Security CUSTOMER

19 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

Randy Reed owns it and I've known them a long time. If I need to pick up the phone and call Randy, I can. For key servicing and different things of that nature, you can talk to dispatch and have them send someone who knows your building, so they're very well coordinated in the office.

The consistency, that they get the job done, that they're dependable, and the price is fair.

Leonard D.

VERIFIED Reed Brothers Security CUSTOMER

20 of 172

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd give them their phone number and tell them to call them.

They had all the things that I needed and services I needed.

Read All 172 Survey Responses at Ratings View