Diamond Certified Company Report

Pro City Electric, Inc.

Diamond Certified Company Report

Pro City Electric, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 59 VERIFIED CUSTOMERS i

Dave M.

VERIFIED Pro City Electric, Inc. CUSTOMER

1 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they would do and went the extra mile for us.

That it was a short-term job and their commitment to get it done

Josh W.

VERIFIED Pro City Electric, Inc. CUSTOMER

2 of 59

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend them.

The service was perfectly fine.

Leo S.

VERIFIED Pro City Electric, Inc. CUSTOMER

3 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough and know what they're doing.

They came out early every day and worked until the job was done.

Read All 59 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Pro City Electric, Inc. provides a wide range of electrical repair and installation services for residential and commercial clients in Sonoma County. The company has the training and equipment to take on projects of every size, from basic electrical panel upgrades to new construction of state-of-the-art smart homes, and it also installs lighting systems in a variety of interior and exterior applications.

Owner Shawn Homem credits much of Pro City Electric’s success to its detail-oriented approach to electrical work. “We never take shortcuts—we take the extra time to confirm that everything has been installed correctly and meets our high standards for quality,” he says. “Ultimately, we want to leave each project knowing the customer is 100 percent happy with the services we’ve provided.”

Pro City Electric prioritizes communication throughout every job so the client knows what to expect. “Keeping our customers involved during the process allows us to immediately answer their questions and address any issues,” says Mr. Homem. “They know we’re going to be around to make sure they’re comfortable with the work that we’ve done, and they really appreciate that.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pro City Electric, Inc.

COMPANY CONTACT
Service AREA

Sonoma County

SERVICES PERFORMED

New Construction
Electrical Installations
Electrical Panel Upgrades
Landscape Lighting
Complete Home Rewiring
Fuse & Breaker Replacement

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pro City Electric, Inc.

Pro City Electric installed this junction/splice box.

Company Profile

Pro City Electric, Inc. provides a wide range of electrical repair and installation services for residential and commercial clients in Sonoma County. The company has the training and equipment to take on projects of every size, from basic electrical panel upgrades to new construction of state-of-the-art smart homes, and it also installs lighting systems in a variety of interior and exterior applications.

Owner Shawn Homem credits much of Pro City Electric’s success to its detail-oriented approach to electrical work. “We never take shortcuts—we take the extra time to confirm that everything has been installed correctly and meets our high standards for quality,” he says. “Ultimately, we want to leave each project knowing the customer is 100 percent happy with the services we’ve provided.”

Pro City Electric prioritizes communication throughout every job so the client knows what to expect. “Keeping our customers involved during the process allows us to immediately answer their questions and address any issues,” says Mr. Homem. “They know we’re going to be around to make sure they’re comfortable with the work that we’ve done, and they really appreciate that.”

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Company Philosophy

“Our clients are very important to us, so we focus on giving them exactly what they want and making them feel happy that they called the right company. By combining our deep experience, high-quality parts and equipment, and dedication to delivering exceptional service, we’re able to ensure each customer’s satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For Pro City Electric, Inc., the key to keeping clients happy is simple: treat each home and electrical system with the same care that they would treat their own. “Once our clients see us in action, they can tell we care a lot about doing the best possible work,” says owner Shawn Homem. “Every electrical installation is unique, so we always take the time to ensure we’re meeting the customer’s specific needs.”

Pro City Electric has been providing electrical repair and installation services for residential and commercial clients in Sonoma, Napa, and Marin Counties since 2017. The company takes on projects of every size, from general electrical panel upgrades to complete home rewires, and it also has the in-house capabilities to install lighting systems in various interior and exterior applications.

Unlike less experienced electrical contractors that take shortcuts with certain aspects of their work in an effort to increase their profits, Pro City Electric takes a detail-oriented approach to each project to ensure the best possible results. “We’re proud of the reputation we’ve built in our community, and our honest business practices have been an important part of that,” says Mr. Homem. “We pride ourselves on providing quality electrical services that keep our clients coming back and recommending us to others.”

Another distinguishing attribute of Pro City Electric is its dedication to communicating with its clients throughout every step of their electrical projects. “We spend time talking to our customers about their options and explain how they can use their homes’ electrical features to their benefit,” says Mr. Homem. “Some people get overwhelmed by their electrical projects and feel like they’ve purchased something they don’t know how to use, so we take the time to make sure they understand how to operate their new systems, which they really appreciate.”

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Industry Info

When it comes to designing a lighting system, it’s best to hire a contractor with specific expertise.

Few homeowners think about lighting fixtures and locations during their remodeling projects, but the fact is, good lighting can turn an average home into a showpiece and make day-to-day living easier. “I’ve seen a lot of situations where a homeowner has remodeling plans drawn up but isn’t happy with the lighting,” says Shawn Homem, owner of Pro City Electric, Inc. in Santa Rosa. “Often, it’s just standard lighting, and it may not even be up to code.”

Many lighting companies see clients who are unhappy with the standard lighting in house plans provided by architects and builders. Some don’t like the placement of the lights, are unhappy with the lack of lighting in certain rooms, or dislike the builder-grade light fixtures contractors propose or have installed. That shouldn’t come as a surprise—most architects and builders think about the overall function and design of homes, not the lighting on its own. In contrast, electrical contractors have more experience with strategically placing lighting so rooms look and function optimally.

Lighting can be added and made more user-friendly at any stage, but it’s best modified during the planning stages of a remodel rather than after the home is completed. That’s especially true when it comes to lighting location. From central lighting to canned lights, task lighting, accent lighting and even outdoor lights, having built-in fixtures and electrical outlets in the right places can take a home from routine to outstanding.

Experts suggest thinking about what you do in each area of your home. Knowing how you use rooms and areas can help you identify the amount of light and types of fixtures that will best suit your needs. For example, if you do a lot of reading or play a lot of games, consider adding lights to your living room. If you like to entertain, exterior lighting may be a good investment. Enjoy cooking big dinners? Under-cabinet lighting can make it easier to read recipes and serve.

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Frequently Asked Questions

Q: Can you help me with lighting design?
A: Yes, we can help you go over your lighting design options. If you pick the style that you want, we can give you recommendations on where the lighting should go to give your home a certain look.

Q: Is automated lighting a possibility for my home?
A: Yes. There are lots of automated products on the market, all of which vary in terms of functionality and price point. For example, we can install smart switches so you can control the lights in your home by voice command.

Q: Are LED lights still a good investment?
A: Yes, because LEDs keep getting more energy-efficient. When they first came out, you could replace a 50-watt bulb with a 15- to 18-watt lamp, but now you can get that same lighting output with 2 watts.

Q: What do I need to know before installing an electric vehicle charging station in my home?
A: Some homeowners are under the impression that they can buy a electric vehicle charger on the internet and just plug it into the wall, but there are different levels of charging, so you have to understand the differences. For example, if you want to charge your car quickly, we can look into the vehicle manufacturers’ recommendations for the fastest charging available and install that system so you get the best value.

Q: Do you install home power generators?
A: Yes. There are multiple options for generators, including automatic backup and manual transfer switch. Some systems power the entire house while others just power the main circuits. There are even products that are easy to install and cut down on labor and overall cost. We can give you different options for price points, types of installations and generator systems.

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SELECTED PHOTOS FROM Pro City Electric, Inc.

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Diamond Certified RATINGS ON Pro City Electric, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 59 VERIFIED CUSTOMERS i

Dave M.

VERIFIED Pro City Electric, Inc. CUSTOMER

1 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They did what they said they would do and went the extra mile for us.

That it was a short-term job and their commitment to get it done

Clarissa I.

VERIFIED Pro City Electric, Inc. CUSTOMER

2 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They were efficient and on time.

The owner came out to personally check on things, and they cleaned up their mess.

Sarah R.

VERIFIED Pro City Electric, Inc. CUSTOMER

3 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They were reliable and did the job that we asked of them, without trying to push or sell more onto us. When they were done, they asked for an evaluation to see if we needed anything further that they could do for us. We did ask about another kind of job, and they offered up different possible solutions and other technicians who we could use. I actually got them off of a referral from work and after observing how they did that job so efficiently. I felt comfortable hiring them for my home.

The owner is very helpful and they have great customer service.

Mario M.

VERIFIED Pro City Electric, Inc. CUSTOMER

4 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

If you want a good electrical company, use them.

Their professional mannerisms, and they were very helpful.

Lisa L.

VERIFIED Pro City Electric, Inc. CUSTOMER

5 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

In a lackluster tradesmen market, they are one group that is very professional. You can count on them to not eat away at your time and not have sudden changes in the price at the end of the job.

They show up on time, clean, and ready for the job. I'm happy when nobody wastes my time, and they never do. They get the work done and clean up after themselves.

Nikki B.

VERIFIED Pro City Electric, Inc. CUSTOMER

6 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They came over, gave us an estimate, and asked when we could do the job. When we gave a date, they were here within 48 hours. It was a very quick response. They explained everything they were doing and charged the exact price as it was quoted to us. It was a good job.

I made a mistake with one of the timers, so they came back and reset it for us without charging anything extra, even though I messed it up.

Robert G.

VERIFIED Pro City Electric, Inc. CUSTOMER

7 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They were dependable. I would recommend them.

They did a good job.

Eliza G.

VERIFIED Pro City Electric, Inc. CUSTOMER

8 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

It was easy to work with them. They corresponded a lot via text, which was very helpful for my schedule. They were also prompt and did a good job.

The communication

Anne H.

VERIFIED Pro City Electric, Inc. CUSTOMER

9 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that they are really excellent but are expensive for the home service jobs.

That they came out and got the job done

Mary L.

VERIFIED Pro City Electric, Inc. CUSTOMER

10 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

I contracted with them through Home Depot to install a fan in my home, but I would tell people they could probably just go to them directly too.

They were professional and got the job done when they said they would. They showed up on time.

Carlson Y.

VERIFIED Pro City Electric, Inc. CUSTOMER

11 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They provided very good service.

They were prompt.

Justin G.

VERIFIED Pro City Electric, Inc. CUSTOMER

12 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They offer a high level of quality work and they're knowledgeable and organized. Shawn is also very punctual. I have already recommended them to friends.

Just the quality of their work and their attention to detail

Casey P.

VERIFIED Pro City Electric, Inc. CUSTOMER

13 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They were reliable.

The fact that they worked around my schedule

Shannon L.

VERIFIED Pro City Electric, Inc. CUSTOMER

14 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They were honest, affordable, and very thorough. They also got back to us very quickly.

They were very upfront and honest in that they told us what they needed to do and how they were going to do it. They did the job just as they said they would and it turned out well.

Ava H.

VERIFIED Pro City Electric, Inc. CUSTOMER

15 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They are honest and fair with their prices.

They had great communication and were able to answer all of my questions.

Allan H.

VERIFIED Pro City Electric, Inc. CUSTOMER

16 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job, were very helpful, and their work was spot-on.

They were flexible in helping us with all of our needs, even when it came down to some things that were outside of their box, as far as their usual services.

Laura W.

VERIFIED Pro City Electric, Inc. CUSTOMER

17 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time, fairly priced, fast, and honest.

Shawn is a super upfront and friendly guy.

Jeff C.

VERIFIED Pro City Electric, Inc. CUSTOMER

18 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

When nobody else can do it, I call them. Their name is appropriate, Shawn really knows his stuff. Anything involving electrical work always takes a bit of troubleshooting, and that can be overwhelming, but Shawn has always been able to fix a problem for me.

Their knowledge is huge on my list of things I appreciate about them.

Ben M.

VERIFIED Pro City Electric, Inc. CUSTOMER

19 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

I would say to use them without hesitation. You'll get a really good job out of them.

Their overall performance is of good quality and they do a lot of different types of services. They have proven to be pretty well rehearsed in all aspects of electrical.

Janet H.

VERIFIED Pro City Electric, Inc. CUSTOMER

20 of 59

Quality 10
10
Loyalty Yes
CRITIQUE

I have them on speed dial. You really have to trust people to have them do work for you. They would always do the work the right way. Shawn was very honest and trustworthy. I needed them for multiple electrical projects. It wasn't just one thing, and he always called each time and explained everything, including what the cost would be.

Their communication is spot-on. My job started with a plug shorting out, which I thought would be minor, but sort of snowballed from there. They were able to get it fixed. Then, the stove went out and he had to put in a 220 plug. He made sure everything went together without causing more issues. It all worked together. He not only does the work, but he checks and double checks to make sure it is all safe and that the work is not going to have a negative impact on other parts of the house.

Read All 59 Survey Responses at Ratings View

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