Diamond Certified Company Report

Poulos Moving Systems

Diamond Certified Company Report

Poulos Moving Systems

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 148 VERIFIED CUSTOMERS i

Howard M.

VERIFIED Poulos Moving Systems CUSTOMER

1 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, and they are very careful with items that you ask them to be careful with. They just provide excellent service.

Excellent service, they were friendly, and I had some family heirlooms that they packed very carefully for me. They were just great. They did everything for us.

Rick R.

VERIFIED Poulos Moving Systems CUSTOMER

2 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fantastic. I recommended them to my daughter who just used them. They're extremely professional, very well-trained, and they have an unbelievably polite staff. They don't play any music, they do their work, and they don't talk except about the business. They're in and out, they do not damage the walls or furniture, and they're great.

They were on time, did it for the price they estimated, and it was done quickly. They followed through afterwards by making sure the boxes were in the right rooms. They're perfect, they don't smoke, and even when they take their 10 minute break, they get right back to work immediately afterwards.

Toni B.

VERIFIED Poulos Moving Systems CUSTOMER

3 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are such pros that they will educate you about what needs to be done and how much it will cost.

Their promptness and their expertise, they don't drag the process out. They really hustle. They only took a break when I asked them to take a break, and I had to force-feed them burritos. They came prepared, in terms of equipment.

Read All 148 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Peter Poulos, President

Poulos Moving Systems provides moving services for residential, commercial, and military clients in Monterey, San Benito, and Santa Cruz Counties. The company has the in-house capabilities to handle moving projects of every size, and its movers are trained in proper packing and loading procedures to ensure the protection of valuables. It also offers short- and long-term storage of commercial and household goods at its professionally monitored facility in Salinas.

Owner Peter Poulos says Poulos Moving Systems has been able to establish positive relationships with its customers because they appreciate the value the company offers. “Our customers get what they pay for: exceptional service at a competitive price. With our professional staff and commitment to maintaining high operating standards, we’re able to consistently guarantee positive experiences for our clients.”

Poulos Moving Systems specializes in handling moving projects for those who are serving in the military—it adheres to the specifications determined by the U.S. Armed Forces for moving and storage requirements, and it offers solutions that are designed to minimize the stress of accelerated relocations. Mr. Poulos says this straightforward approach applies to all the company’s clients, regardless of their moving needs. “Our customers know we’ll do exactly what we say we’re going to do. There are no grey areas with us.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Poulos Moving Systems

Service AREA

Monterey County
San Benito County
Santa Cruz County

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SERVICES PERFORMED

Residential and Commercial Moving
Storage

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Poulos Moving Systems

Poulos Moving Systems’ Salinas facility is available for short- and long-term storage.

Company Profile

Poulos Moving Systems provides moving services for residential, commercial, and military clients in Monterey, San Benito, and Santa Cruz Counties. The company has the in-house capabilities to handle moving projects of every size, and its movers are trained in proper packing and loading procedures to ensure the protection of valuables. It also offers short- and long-term storage of commercial and household goods at its professionally monitored facility in Salinas.

Owner Peter Poulos says Poulos Moving Systems has been able to establish positive relationships with its customers because they appreciate the value the company offers. “Our customers get what they pay for: exceptional service at a competitive price. With our professional staff and commitment to maintaining high operating standards, we’re able to consistently guarantee positive experiences for our clients.”

Poulos Moving Systems specializes in handling moving projects for those who are serving in the military—it adheres to the specifications determined by the U.S. Armed Forces for moving and storage requirements, and it offers solutions that are designed to minimize the stress of accelerated relocations. Mr. Poulos says this straightforward approach applies to all the company’s clients, regardless of their moving needs. “Our customers know we’ll do exactly what we say we’re going to do. There are no grey areas with us.”

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Company Philosophy

"We believe every customer deserves quality service in an industry that doesn't always provide it. By combining professional moving services with competitive pricing, we're able to offer our clients an exceptional level of value."

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Comparative Summary

Maintaining customer satisfaction is an important aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Poulos Moving Systems, the key to achieving and maintaining high levels of customer satisfaction is simple: take a value-oriented approach to every job that ensures each client gets first-rate service without overpaying for it. “Our main goal is to provide our customers with great value, and combining fair pricing with exceptional service is the best way to do that,” says owner Peter Poulos. “This industry isn’t always known for value, but we aim to change that perception with every job.”

Poulos Moving Systems has been providing moving services for residential, commercial, and military clients in Monterey, San Benito, and Santa Cruz Counties since 2009. The company is qualified to handle moving projects of all sizes, and it also offers short- and long-term storage at its professionally monitored Salinas facility.

Unlike moving companies that strive to complete jobs as quickly as possible and sacrifice a detail-oriented approach in the process, Poulos Moving Systems takes the time to implement industry-best packing and loading procedures that ensure customers’ valuables are fully protected. “We’re very efficient when it comes to loading and unloading, from padding all furniture to offering clear communication every step of the way,” says Mr. Poulos. “Our customers know how hard we work for them, and that gives us a real advantage over the competition.”

Another unique feature of Poulos Moving Systems is its status as a contracted mover for the United States military (both active and non-active service members) and the federal government. “We understand the special moving requirements of those who serve in the armed forces, and that’s why we say we don’t just offer moving; we provide a range of solutions that make any move stress-free and fast,” says Mr. Poulos. “Even our storage vaults have the locator and security systems that are required for doing business with the federal government.”

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Industry Info

Take simple steps to keep your moving project as affordable as possible. Moving is never an inexpensive venture, but if you’re trying to save money, hiring a cheap company is never the best way. Instead, cut costs the smart way by hiring a mover that provides good value and utilizing the following tips to reduce your expenses:

Move during the off-season or mid-week if possible. Most people move on weekends and during summer months, but according to Peter Poulos, owner of Poulos Moving Systems in Salinas, this can have a sizeable impact on the overall cost of the project. “Moving prices are determined based on availability, which means moving on a weekend in June could cost up to 40 percent more than the normal rate,” he explains. “If you move mid-week or during the winter months, you can usually find companies that offer lower rates.”

Don’t move what you don’t need. Assess your belongings before you begin to pack, and downsize wherever possible. The less stuff you have, the less your move will cost—you can rent a smaller truck, use fewer boxes and supplies, and require less actual moving time. You may even be able to recoup some of your moving costs if you sell unneeded items at a garage sale or online.

Give yourself time. Start preparing as soon as you know you’re moving. This will give you time to collect sturdy boxes, downsize and pack carefully. Ask your moving company for information on packing—some will even show you the best ways to protect your belongings. Start by packing items you rarely use so you have less to do immediately before moving day.

Don’t buy a lot of moving boxes and materials. Instead, reuse sturdy boxes from grocery stores or wholesale clubs. Potato chip boxes make especially good packing boxes because they’re made from heavier cardboard that’s designed to protect fragile cargo. Recycling facilities may also be good places to find reusable boxes. Bubble wrap is expensive, so use towels, newspapers, butcher paper or linens to wrap fragile items.

Keep track of moving costs. They may be tax deductible, especially if your new home is 50 miles or more from your current job or home. Talk to your tax preparer for details.

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Frequently Asked Questions

Q: How much will my moving project cost?
A: That depends on the types of moving services you need, but we’ll give you an estimate before any work begins. We’re always honest with our customers, and we’ll work with you to come up with the most cost-effective solutions for your move.

Q: Are your employees trained and experienced professionals?
A: Yes. All our employees are responsible professionals, not day laborers. They’re good people with a lot of integrity, and we trust them to present our company well to others.

Q: Do you offer packing services?
A: Absolutely. We handle moving projects from start to finish, and that includes packing our customers’ belongings before loading them, driving them to the new homes and unloading them.

Q: Who will unpack my belongings after the move?
A: There are many variables when it comes to unpacking, so we leave that decision to our clients. We can unload belongings for a local move or a move where we provide all transit services. Traditional interstate moves are booked through our van lines, so the driver will be the one who unloads your belongings. Some people prefer to hire their own unpacking crews, and that’s perfectly fine as well.

Q: Will the price you quote be the price I pay?
A: Yes, if the services you request during your move match the services we bid, you’ll pay the exact cost of the bid. We typically issue a ‘not-to-exceed price’ to protect our customers. In fact, you may end up paying less if the actual time of the move is less than expected. However, if you request additional moving services or change the scope of the work on the day of the move, there may be additional charges.

Q: What’s your protocol if something gets broken?
A: That depends on the valuation of the item and what the customer wants. If the item is unimportant, we’ll haul it away. If it’s a piece of furniture, we have an on-call furniture repairman who can provide free repairs. We give the industry standard valuation fee for damaged items, which is $0.60 per pound. However, if you buy additional valuation coverage, we’re liable to give you whatever the item is worth after it’s professionally appraised.

Q: What if it rains on the day of my move?
A: We pad wrap everything in the house, so our pads will get wet instead of your furniture. If it’s a hard downpour, we’ll stop the move and wait until it’s safe to move your belongings. Of course, we don’t charge extra for moves that are delayed by weather.

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SELECTED PHOTOS FROM Poulos Moving Systems

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Pete Poulos

Expert CONTRIBUTOR PROFILE
  • Pete Poulos is president of Poulos Moving Systems, a Diamond Certified company. He can be reached at (831) 704-6925 or by email.

Pete Poulos: On the Move

By James Florence, Diamond Certified Resource Reporter

SALINAS – Not many people turn their post-high school jobs into professional careers, but for Pete Poulos, an early employment opportunity provided a direct path to a lifelong livelihood. “I got a job with a local moving company right out of high school,” he remembers. “I was hired to help out during the busy season, but after showing up and working hard all summer, they decided to keep me.” After working for the company for several years, Pete purchased his own tractor trailer and became an independent contractor, performing interstate hauls for United Van Lines under the business name Poulos Moving Systems. A few years later, his company went from being a sole proprietorship to a full-fledged operation, which today employs a sizeable staff and owns more than nine field vehicles.

As president of Poulos Moving Systems, Pete says one of the things he enjoys most is working closely with his staff members, many of whom he cites as personal acquaintances. “I grew up with a strong core group of friends, and I’ve been fortunate enough to make many of them my colleagues and co-workers. Everyone here knows that when we clock out for the day, I’m not the boss anymore—I’m their friend.”

A lifetime resident of the Monterey Peninsula, Pete says his experience with long-distance moves has given him a greater appreciation of the temperate local climate. “As a driver for United Van Lines, I did moves to Phoenix in the summer and North Dakota in the winter, so I’ve experienced weather extremes on both sides of the spectrum. I was always glad to come back home, where the year-round temperature averages 60 degrees.”

When he’s not working, Pete can often be found engaged in his primary hobby: disc golf. “I’m a pretty simple person—once I find something I enjoy, I tend to stick to it, because I’d rather be really good at one thing than mediocre at a lot of things,” he says. Additionally, Pete enjoys spending time on and off the disc golf course with his eight-year-old daughter, Hera.

When asked what his future retirement might look like, Pete simply replies that it’s the furthest thing from his mind. “I’m not thinking that far ahead. I’m still pretty young, so I have a lot more to do and experience in my career. Ask me again in 30 years!”

Ask Me Anything!

Q: What’s your favorite disc golf course?
A: I enjoy a lot of courses, but if I had to pick a favorite, I’d go with Ryan Ranch in Monterey.

Q: If you could immediately master a musical instrument, what would you choose?
A: Electric guitar.

Q: What was your favorite video game as a child?
A: “Castlevania.”

Q: Which Seinfeld character do you most identify with?
A: Jerry. I’m a pretty normal, easy-going guy, but I also have a few hang-ups and occasionally find myself in wacky situations.

Q: Who makes you laugh?
A: Lewis Black.

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Expert articles
  • Moving and Storage Tips

    SALINAS — Regardless of how well you prepare for a moving project, it can still be a complicated endeavor. Whether you’re directly relocating your belongings or temporarily stowing them at a storage facility, here are a few simple tips to improve your move:

    Pack breakable dishes side-to-side. Many people assume plates and dishes should be stacked on top of each other to maximize space, but this actually creates an excessive amount of pressure that often results in cracks and breaks. To better ensure the safe transport of your dishware, be sure to pack plates on end, in a side-to-side arrangement.

    Load large items first. When it comes to loading a moving truck, having a packing strategy ahead of time can help you maximize space. If possible, load furniture and other large items first—you’ll have more freedom to incorporate smaller boxes and items into the packing arrangement. Also, by doing most of the heavy lifting at the beginning of the day, you’ll be less likely to experience fatigue later on.

    Choose an indoor storage unit. If you plan to temporarily stow items at a storage facility, it’s best to go with an indoor unit rather than an outdoor one. Even if it means a longer walk from the truck to the unit, an indoor storage unit will provide maximum protection against rodents and outdoor elements.

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Expert video tip
  • Video: Three Ways To Prepare For A Move

    Complete Video Transcription:

    SALINAS — Host, Sarah Rutan: If you’re preparing a move, you’ll first want to plan how you are packing before you begin. Today, we’re in Salinas with Diamond Certified Expert Contributor, Pete Poulos of Poulos Moving System to learn three moving tips.

    Diamond Certified Expert Contributor, Pete Poulos: So, the next day on your moving day – and you’re looking to pack your plates, which way do you pack them? Do you pack them horizontally, or vertically? The answer is vertically. Reason being is, when you pack your plates horizontally, you allow a small pressure point on the plate to crack it, as opposed to vertically, where you have all this surface area to provide strength and protection, not allowing the plate to break.

    Also, when you are loading your truck, try to load all the furniture first. Of course, you won’t be able to do that – we can’t do that. But, few make a conscience decision to loading all the hard stuff in the beginning of the day, and you’re left with easier boxes to load at the end of the day. Everything’s worked out well.

    If, when you are looking to move into a temporary storage situation in a storage facility, choose the indoor storage unit, as opposed to the outdoor storage unit. It will be a longer walk from the truck to the storage unit, but the indoor storage unit provides protection against rodents and the outdoor elements and dust, as opposed to the outdoor storage unit.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Poulos Moving Systems WEBSITE AND EXTERNAL FEED
  • Poulos Moving Systems SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Poulos Moving Systems
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 148 VERIFIED CUSTOMERS i
Poulos Moving Systems : Average 9.1 out of 10 based on 148 unique customer surveys of customer satisfaction.

Howard M.

VERIFIED Poulos Moving Systems CUSTOMER

1 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, and they are very careful with items that you ask them to be careful with. They just provide excellent service.

Excellent service, they were friendly, and I had some family heirlooms that they packed very carefully for me. They were just great. They did everything for us.

Rick R.

VERIFIED Poulos Moving Systems CUSTOMER

2 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fantastic. I recommended them to my daughter who just used them. They're extremely professional, very well-trained, and they have an unbelievably polite staff. They don't play any music, they do their work, and they don't talk except about the business. They're in and out, they do not damage the walls or furniture, and they're great.

They were on time, did it for the price they estimated, and it was done quickly. They followed through afterwards by making sure the boxes were in the right rooms. They're perfect, they don't smoke, and even when they take their 10 minute break, they get right back to work immediately afterwards.

Toni B.

VERIFIED Poulos Moving Systems CUSTOMER

3 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are such pros that they will educate you about what needs to be done and how much it will cost.

Their promptness and their expertise, they don't drag the process out. They really hustle. They only took a break when I asked them to take a break, and I had to force-feed them burritos. They came prepared, in terms of equipment.

Chris D.

VERIFIED Poulos Moving Systems CUSTOMER

4 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a very complicated move and they handled it great. We moved from one area to another and they had to store our things for around three months. They worked very hard to meet out needs.

They were really accommodating.

Jim E.

VERIFIED Poulos Moving Systems CUSTOMER

5 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, and they did what they said they would do, and at a very fair price.

The workers were very friendly.

Chris H.

VERIFIED Poulos Moving Systems CUSTOMER

6 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did exactly what we needed them to do for us. They were very adaptable to our situation.

I called several companies, and I knew when I spoke to Peter that he was really listening. He wasn't trying to fit us into their box, and was very accommodating.

Jeff L.

VERIFIED Poulos Moving Systems CUSTOMER

7 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, on time, and very careful, but we had an issue with the tools.

All of the movers that were sent out were great. They were efficient and courteous.

Anna M.

VERIFIED Poulos Moving Systems CUSTOMER

8 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very trustworthy, timely and flexible. I needed an extra day, and they adjusted the schedule.

Nothing really stands out, though they had everything covered. They were very helpful, and made everything easy.

Jennifer M.

VERIFIED Poulos Moving Systems CUSTOMER

9 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. We were very happy with them.

They were very professional and very polite.

Jo R.

VERIFIED Poulos Moving Systems CUSTOMER

10 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job and then some. They were professional, knowledgeable, and all of the employees show that professionalism all the way through.

They work very fast, and they work as a team. I have recommended them to many people.

Christian S.

VERIFIED Poulos Moving Systems CUSTOMER

11 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. We have used them 3 times now, and each time they impress us.

They are just very professional and they get the job done every time.

Joe T.

VERIFIED Poulos Moving Systems CUSTOMER

12 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to a friend. They were very careful and efficient.

Basically they did what they said they would do. They were also very respectful and courteous.

M.C.C.

VERIFIED Poulos Moving Systems CUSTOMER

13 of 148

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wasn't involved with moving day but, they were great at setting everything up.

They are easy to schedule with and do everything else I was involved in.

Leila D.

VERIFIED Poulos Moving Systems CUSTOMER

14 of 148

Quality 9
9 10
Loyalty Yes
CRITIQUE

We have used them twice, and the last time we used them, everything went well, except for a few little snafus.

I felt that they were extremely honest, efficient and professional. I was very comfortable with them.

Glenn D.

VERIFIED Poulos Moving Systems CUSTOMER

15 of 148

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were efficient, fast, courteous, and easy going. They were very professional and knowledgeable.

We really felt like they immediately knew what needed to be done.

Gaynell R.

VERIFIED Poulos Moving Systems CUSTOMER

16 of 148

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would give them a thumbs up. They were professional and then some.

They were affordable, and they did what they said they would do.

Judy C.

VERIFIED Poulos Moving Systems CUSTOMER

17 of 148

Quality 8
8 10
Loyalty Yes
CRITIQUE

I would definitely recommend them to a friend.

They were very careful, efficient, and were very careful with the packing. They were also on time.

Debbie T.

VERIFIED Poulos Moving Systems CUSTOMER

18 of 148

Quality 8
8 10
Loyalty Yes
CRITIQUE

They were prompt and efficient.

The crews were very friendly.

Barbara F.

VERIFIED Poulos Moving Systems CUSTOMER

19 of 148

Quality 5
5 10
Loyalty No
CRITIQUE

Just because they showed a picture of a nice truck, or big truck, they don't appear to be a real moving company. Be careful.

The movers were friendly.

Hailey T.

VERIFIED Poulos Moving Systems CUSTOMER

20 of 148

Quality 5
5 10
Loyalty No
CRITIQUE

They are good to use, and we have used them 3 times now. You have to make sure which crew is going to show up. We used them two other times, and everything was fine.

The first crew which the owner was part of, was very good. The second crew the owner wasn't part of, but they were also very good. This third crew was horrible. One guy acted like he didn't know what he was doing.

Read All 148 Survey Responses at Ratings View