Diamond Certified Company Report

Pacific Circle, Inc.

Diamond Certified Company Report

Pacific Circle, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 139 VERIFIED CUSTOMERS i

Brian N.

VERIFIED Pacific Circle, Inc. CUSTOMER

1 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work, they're very top-notch carpenters, and they know what they're doing.

I feel like they have skills where they're just great at working with large lumber pieces and they can make everything fit together perfectly. They aren't like other carpenters that just slap something together and want to just get the job done in the shortest amount of time possible. Everything always looks great and they always take their time on the project.

David S.

VERIFIED Pacific Circle, Inc. CUSTOMER

2 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a tremendous experience with Pacific Circle. I'm in my 60's and I've worked with countless contractors in my lifetime. No other company has come remotely close in delivering the quality that Pacific Circle does. They really have their act together. Working with them was like a breath of fresh air to know that I've finally found an amazing contractor that I'm going to continue to use forever. They're very creative, professional, they have phenomenal attention to detail, they have a very good work ethic, they're very sensitive to your needs, and they are just super people.

I liked the quality of their work. They are the epitome of an amazing company. They're competent, knowledgeable, and very hardworking.

Kristi S.

VERIFIED Pacific Circle, Inc. CUSTOMER

3 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have outstanding attention to detail, they're very diligent, they have always responded to both emails and phone calls very promptly, and they provide the most excellent, personalized service.

I liked their ability to retain even the smallest details on a project and make them meaningful.

Read All 139 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Brandon Stieg, Owner

Pacific Circle, Inc. creates decks, patios, fences, arbors, railings and artisan gates for residential clients throughout Marin County. The company takes a design/build approach to its projects by employing both in-house designs and carpenters who handle everything from design consultations to final installations.

Owner Brandon Stieg established Pacific Circle to apply his background in architecture, wood working and sculptural art to Bay Area deck, patio and fence projects. Mr. Stieg says his company emphasizes custom design, artistic detail and quality craftsmanship on every job it undertakes. “We see each project through from beginning to end, and we pride ourselves on offering experience, creativity, and efficiency from the drafting board to the final installation details.”

Pacific Circle proudly uses Green construction methods and environmentally-friendly materials—it can build with reclaimed and FSC Certified lumber upon request, and it also creates decks made from composite materials. “Composite decks offer superior durability with minimal maintenance,” says Mr. Stieg.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Circle, Inc.

COMPANY CONTACT
Service AREA

Marin County

SERVICES PERFORMED

Landscape and Hardscape Design
Studios
Cable Railings
Gazebos
Custom Gates
Pergolas
Driveway Gates
Glass Railings
Timber Framing
Garages and Additions
Sheds

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Circle, Inc.

Pacific Circle designed and installed this outdoor living area.

Company Profile

Pacific Circle, Inc. creates decks, patios, fences, arbors, railings and artisan gates for residential clients throughout Marin County. The company takes a design/build approach to its projects by employing both in-house designs and carpenters who handle everything from design consultations to final installations.

Owner Brandon Stieg established Pacific Circle to apply his background in architecture, wood working and sculptural art to Bay Area deck, patio and fence projects. Mr. Stieg says his company emphasizes custom design, artistic detail and quality craftsmanship on every job it undertakes. “We see each project through from beginning to end, and we pride ourselves on offering experience, creativity, and efficiency from the drafting board to the final installation details.”

Pacific Circle proudly uses Green construction methods and environmentally-friendly materials—it can build with reclaimed and FSC Certified lumber upon request, and it also creates decks made from composite materials. “Composite decks offer superior durability with minimal maintenance,” says Mr. Stieg.

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Company Philosophy

“We’re builders by trade and artists at heart. As a small company, we’re able to dedicate our full attention to each job and individual client. We rely on referrals for our business, and our primary goal is to make our customers happy. The more time we spend with them, the more we understand what will make sense for their specific needs. We like to say, ‘If you can dream it, we can design and build it.’”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for design/build construction companies that have earned the prestigious Diamond Certified award. For Pacific Circle, Inc., the key to achieving and maintaining high levels of customer satisfaction is taking a creative approach to every project and offering inventive solutions that produce truly unique results. “We don’t take a one-size-fits-all approach to construction; we work with each client to apply their vision in a way that works both functionally and aesthetically,” says owner Brandon Stieg. “With nearly every project, we’re able to come up with some kind of solution that’s a little bit outside the box.”

Pacific Circle has been building decks, patios, fences, railings, artisan gates and arbors for residential clients throughout Marin County since 2002. The company employs both in-house designers and carpenters, so it’s able to handle every step of its customers’ projects, from the initial design consultations to the final installations. It’s also known for utilizing Green construction methods and environmentally-friendly materials whenever possible.

Unlike less experienced construction companies that are forced to outsource certain aspects of their work because of a lack of training or equipment, Pacific Circle utilizes the wide-ranging professional capabilities of its employees to handle everything in-house, including specialty craftsmanship work like custom metal and wood fabrication. “We used to install a lot of prefabricated railing systems and decided to start fabricating them ourselves at a lower cost, which allowed us to pass those savings to our clients,” remembers Mr. Stieg. “We can custom build all sorts of things in our in-house shop, and that’s really exciting to our customers.”

Another attribute that sets Pacific Circle apart from its competition is the expertise of its seasoned carpenters and craftsmen. “Our team is solid,” affirms Mr. Stieg. “Our carpenters represent the highest level of craftsmen–they’ve all completed lengthy apprenticeships and accomplished various journeyman achievements. When it comes to creative solutions, our field technicians contribute as much as our designers. It’s a real team effort.”

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Industry Info

When taking on a deck project, remember that not all redwood is the same. A common misconception among homeowners is that every type of redwood is a good material for decking, but that’s not always the case. In the past, only high-grade redwood was used for decking, but as the price of redwood increased over the years, people started using lower quality grades for their decks, which significantly decreased the longevity of those construction projects. “Some contractors don’t necessarily know redwood very well, and they often suggest lower grades that are no better than a pine or Douglas fir,” says Brandon Stieg, owner of Pacific Circle, Inc. in San Rafael. “Cheap redwood deteriorates very quickly because it has sapwood, so you’ll have to replace the deck much sooner than you anticipated.”
One of the most crucial components of a new deck is the railing, which acts as a necessary safety feature. When it comes to choosing the material style for a railing, Mr. Stieg recommends steel cable. “Cable railings are attractive for a number of reasons,” he says. “They’re transparent, so they don’t make you feel like you’re caged in, and they’re incredibly sturdy and durable.” Another benefit of cable railing is its low maintenance requirements, which saves time and money over the years.
If you decide to go with cable railing, the next decision to make is whether to choose a prefabricated system or a custom made system. According to Mr. Stieg, there’s really only one viable option. “I always recommend a custom made railing system,” he says. “It’s the difference between a bunch of aluminum pieces that are screwed and bolted together versus solid steel that’s welded together—an assembly versus a solid piece.” If you decide to go with a prefabricated cable railing system, make sure you choose a high-end brand that uses quality stainless steel components, as some inexpensive off-brand products tend to be low-quality and often can’t pass code.

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: It depends on a lot of variables, but when we give you the initial estimate, we’ll include a completion timeline that outlines your project from start to finish. On average, we can complete most projects in 1.5 to 2.5 weeks.

Q: How long do I have to wait to get an estimate?

A: We can usually schedule an estimate within a week of your initial call, although it might be closer to two weeks during the busy season.

Q: Do I need to get a permit for my project?

A: People often think replacing an existing deck, patio or garage doesn’t require a permit, but it usually does. We have relationships with the building departments in the areas we service, so we can let you know the requirements of your project before work begins.

Q: If I want a driveway gate, does it have to be custom made or can I get an off-the-shelf gate?

A: Sometimes we can find a prefabricated gate that will work for your needs, but more often we custom fabricate driveway gates for our clients. The level of quality for prefabricated gates on the market is pretty low. Since we have our own metal shop, we can build a gate that matches the price of a prefabricated product but is custom designed for your property.

Q: What are the most common applications for an arbor?

A: Arbors are usually used in entryways to gardens or houses. They can range from very small and simple to extravagantly crafted and designed. We love building arbors—they’re fun to create, and our customers are often very happy after they’re installed because they really add value to the front of a house.

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SELECTED PHOTOS FROM Pacific Circle, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Brandon Stieg

Expert CONTRIBUTOR PROFILE
  • Brandon Stieg is president of Pacific Circle, Inc., a Diamond Certified company since 2007. He can be reached at (415) 785-8044 or by email.

Brandon Stieg: Finding a Balance

By James Florence, Diamond Certified Resource Reporter

LAGUNITAS — As a young man, Brandon Stieg had a talent for architecture, but he preferred being outside to sitting at a drafting desk. Eventually, he was able to find a balance between the two. “I’ve always been artistic, but I was also good at math, so when I got to college, it made sense to major in architecture,” he recounts. “However, soon after starting an architectural apprenticeship, I realized I didn’t want to be an architect. The idea of being at a desk for eight hours a day just didn’t appeal to me—I wanted to be working outside. With this in mind, I got into woodcraft and trained as a carpenter and woodcarver. Eventually, I started my own business, and today my focus is on building decks, patios, fences, and other outdoor features. Typically, I spend 10 to 20 hours a week designing and the rest outside building, so it’s a nice balance.”

Today, as owner of Pacific Circle, Inc., Brandon says his favorite part of his job is seeing projects progress from conception to completion. “Often, after a client describes what they want, I’ll make a drawing and they’ll say, ‘That’s exactly what I was thinking!’ When it’s built and the finished product looks just like the original vision, that’s really cool. I think that’s one of the best parts of being a builder rather than an architect—you get to see the end result.”

A resident of Lagunitas (where he lives with his wife, Sara, and their three children), Brandon expresses his appreciation for life in Marin County. “I grew up here—in fact, I live on the same street I grew up on. I’ve spent time in several different places and enjoyed them all, but it’s always nice to come home. I’m thankful that my kids have the same opportunity to run around in West Marin like I once did.”

Outside of work, Brandon engages in a variety of active pastimes. “I love to surf, so I go whenever I get a chance,” he details. “I also do a lot of art, from painting to creating large-scale steel sculptures. I actually have a few pieces on display in local galleries.” In addition to personal hobbies, Brandon enjoys hanging out with his family. “We have a full plate of family stuff, from the kids’ extracurricular activities to weekend trips to the beach. We stay busy, that’s for sure.”

In regard to his professional career, Brandon describes how he draws inspiration from old-world craftsmanship. “Over the years, I’ve learned the importance of quality and going the extra mile to ensure that,” he explains. “A big inspiration for me is the Industrial Revolution—I really admire the quality put out by the craftsmen of that time period. I do my best to apply that level of quality in my clients’ projects, and it always pays off.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Iron Springs Pub & Brewery in Fairfax.

Q: Are you a dog person or a cat person?
A: A dog person—I have a young Brittany Spaniel named Moki.

Q: What’s the most death-defying feat you’ve ever attempted?
A: I used to be a professional snowboarder, and I participated in the World Extreme Championships, where they’d drop you off in a helicopter at the top of a mountain and whoever did the most intense run-down was the winner. Those were definitely my thrill-seeking days.

Q: What’s one website you visit on a daily basis?
A: Surfline.com. It gives you the current swell conditions and weather forecasts for surfing.

Q: Do you collect anything?
A: Metal and woodwork from the Industrial Revolution.

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Expert articles
  • Metal Enhancements for Wood Decks and Fences

    LAGUNITAS — Natural wood is a popular material for building exterior structures like decks and fences. However, due to wood’s sensitivity to the elements, these types of structures are often prone to functionality and maintenance issues. A good way to prevent such issues is to incorporate metal enhancements. Here are a couple of examples:

    Metal-framed entry gates

    Whether in the front or back yard, entry gates are an important part of any fence. However, when they’re built with wood, issues can arise. Since wood expands and contracts with the changing seasons, homeowners often experience trouble with their gates latching properly. This can be addressed by installing a metal frame around the gate, which will keep the wood contained and prevent latching issues. Adding a metal frame to a gate isn’t very expensive, and there are lots of options available for hardware components like levers and handle sets.

    Cable deck railing

    Any natural wood deck requires maintenance, and that includes the railings. Unfortunately, wood railing pickets are very difficult to maintain, due to the tedious nature of pressure washing, sanding and staining them. To avoid this, consider installing cable railings. Unlike wood, metal cables are basically maintenance-free, which saves a lot of time and money. As an added bonus, due to their thinness, cable railings won’t obstruct the view from your deck.

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Expert video tip
  • Video: Metal Frames for Entry Gates

    Complete Video Transcription:

    LAGUNITAS — Host, Sarah Rutan: When it comes to installing a new entry gate, the addition of a metal frame can prevent a lot of problems. Today we’re in Lagunitas with Diamond Certified Expert Contributor Brandon Stieg of Pacific Circle to learn more.

    Diamond Certified Expert Contributor, Brandon Stieg: One thing I’d recommend to our customers and I do recommend quite often is to consider utilizing metal, or a metal frame, for their entry gates. Specifically, if it’s your primary entrance to the home. A metal frame can save you a lot of headache. It’s not more expensive than a well-built wooden gate. It allows you a variety of hardware options, in terms of opening and closing that gate. And, you know, nice-looking levers or handle sets.

    So, consider a metal frame when you’re doing your gate next time. And you could save yourself quite a bit of headache in terms of that expansion and contraction, and the binding that occurs with wooden gates over the seasons.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Pacific Circle, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Pacific Circle, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 139 VERIFIED CUSTOMERS i
Pacific Circle, Inc. : Average 9.5 out of 10 based on 139 unique customer surveys of customer satisfaction.

Brian N.

VERIFIED Pacific Circle, Inc. CUSTOMER

1 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work, they're very top-notch carpenters, and they know what they're doing.

I feel like they have skills where they're just great at working with large lumber pieces and they can make everything fit together perfectly. They aren't like other carpenters that just slap something together and want to just get the job done in the shortest amount of time possible. Everything always looks great and they always take their time on the project.

David S.

VERIFIED Pacific Circle, Inc. CUSTOMER

2 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a tremendous experience with Pacific Circle. I'm in my 60's and I've worked with countless contractors in my lifetime. No other company has come remotely close in delivering the quality that Pacific Circle does. They really have their act together. Working with them was like a breath of fresh air to know that I've finally found an amazing contractor that I'm going to continue to use forever. They're very creative, professional, they have phenomenal attention to detail, they have a very good work ethic, they're very sensitive to your needs, and they are just super people.

I liked the quality of their work. They are the epitome of an amazing company. They're competent, knowledgeable, and very hardworking.

Kristi S.

VERIFIED Pacific Circle, Inc. CUSTOMER

3 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have outstanding attention to detail, they're very diligent, they have always responded to both emails and phone calls very promptly, and they provide the most excellent, personalized service.

I liked their ability to retain even the smallest details on a project and make them meaningful.

Gavin C.

VERIFIED Pacific Circle, Inc. CUSTOMER

4 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're creative, reliable, and fast.

Just the uber responsiveness and the quality of the work

Leo D.

VERIFIED Pacific Circle, Inc. CUSTOMER

5 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, skilled, and I would recommend them again.

Their attention to detail

Fitzgersld J.

VERIFIED Pacific Circle, Inc. CUSTOMER

6 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, they didn't listen well, but we like what was done.

Just the overall work is good.

Mary J.

VERIFIED Pacific Circle, Inc. CUSTOMER

7 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the quality was very good, and they were easy to work with.

That they showed up on time, and did good work.

Stori O.

VERIFIED Pacific Circle, Inc. CUSTOMER

8 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've recommended them to anyone who needs work on their deck or railings. They did an amazing job and we loved working with them. They're also good with fences, they did our back fence.

Working with Brandon is great and he really knows what he's doing. He's an artist as well as a carpenter. He did a great custom pergola for us and they were just great.

Elena S.

VERIFIED Pacific Circle, Inc. CUSTOMER

9 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a wonderful job, I am very happy with the end result.

They made our deck look great.

Shannon V.

VERIFIED Pacific Circle, Inc. CUSTOMER

10 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're incredibly professional, they do great work, and I wouldn't always have them at my house.

Just the quality of work, and that they really left everything so cleaned and taken care of after the job. I've used them for several jobs, and it says a lot that they've been back more than 3 times.

Ralph W.

VERIFIED Pacific Circle, Inc. CUSTOMER

11 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just tell them that they were a really good choice and they're probably the best at what they do.

Quality of work, friendly guys, pretty much everything honestly, they were great.

Don C.

VERIFIED Pacific Circle, Inc. CUSTOMER

12 of 139

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would say they do quality work, their team is friendly, and I think Brandon is a solid, good, honest contractor.

Quality of their work, I think everything is good.

Janet K.

VERIFIED Pacific Circle, Inc. CUSTOMER

13 of 139

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend people use them, at least see if they can get you what you want, they are very affordable for the quality in which they work.

The quality is perfect for the cost.

Stan S.

VERIFIED Pacific Circle, Inc. CUSTOMER

14 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality is outstanding, and they're really easy to work with. Brandon has great creativity, and a team of very skilled workers. He's punctual and he meets his promises on time and on budget.

Their flexibility, creativity, and imagination in coming up with a project

V. S.

VERIFIED Pacific Circle, Inc. CUSTOMER

15 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a really good company. Brandon is very helpful and knowledgeable.

Pretty much everything, overall, was really good.

Char L.

VERIFIED Pacific Circle, Inc. CUSTOMER

16 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brandon is accommodating. He knows his stuff. He is creative with ideas for design.

He is easy to work with, easy to talk to, listens to what your objectives are. When I have questions, I usually get an answer pretty quickly.

Chris S.

VERIFIED Pacific Circle, Inc. CUSTOMER

17 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were meticulous.

The design work was the best.

Conor N.

VERIFIED Pacific Circle, Inc. CUSTOMER

18 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that you pay for what you get. They're not the cheapest, but they stand by the product and help you make the right decisions.

I liked their attention to detail and thoughtful questioning along the way.

Christina G.

VERIFIED Pacific Circle, Inc. CUSTOMER

19 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was responsive and professional.

He was recommended by my neighbors, and he did what I asked him to do.

Theresa C.

VERIFIED Pacific Circle, Inc. CUSTOMER

20 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, smart, hard working, and you can trust that they'll show up and do the work the way they said they were going to.

I could trust them. They did really great work, finished when they said they would. They had a lot of integrity. They did a really great job.

Read All 139 Survey Responses at Ratings View