Diamond Certified Company Report

Pacific Air USA

Diamond Certified Company Report

Pacific Air USA

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Frank D.

VERIFIED Pacific Air USA CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the job was done fast. They were quick.

They responded back quickly.

Nick B.

VERIFIED Pacific Air USA CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

Recommend them highly

They are quick.

Jim B.

VERIFIED Pacific Air USA CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were good.

They called back pretty quickly.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Pacific Air USA provides a variety of services that are designed to improve indoor air quality for residential and commercial clients throughout the Greater Bay Area. In addition to handling everything from air duct cleaning and air leakage repair to HVAC installation and maintenance, the company has the training and equipment to clean dryer vents and chimneys, perform insulation upgrades, and more.

Owner Adam P. says customer service is at the core of Pacific Air USA’s professional ethos. “We know it isn’t always easy for homeowners to find contractors that provide good customer service, and that’s ultimately what motivated us to start this company. We encourage our clients to be actively involved in their projects—that way, they can feel comfortable and in control of decision-making, which leads to a high level of satisfaction with both the finished product and their experience.”

Pacific Air USA implements industry-best practices on every job and emphasizes a communicative, organized approach to operations. “From the first time a customer calls our office until the final walkthrough, we provide clear communication and a structured workflow,” says Adam. “When everything is said and done, we want each client to be amazed by how smoothly and effortlessly the entire process went.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Air USA

COMPANY CONTACT
Service AREA

Greater Bay Area

SERVICES PERFORMED

Insulation
Rodent Exclusion
HVAC Installation, Maintenance & Repair
Air Duct Leakage Repair
Air Duct Cleaning
Dryer Vent Cleaning

BRANDS Supported
  • Carrier

  • Owens Corning

  • Knauf Insulation

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Air USA

A Pacific Air USA technician sprays insulation in a client’s attic.

Company Profile

Pacific Air USA provides a variety of services that are designed to improve indoor air quality for residential and commercial clients throughout the Greater Bay Area. In addition to handling everything from air duct cleaning and air leakage repair to HVAC installation and maintenance, the company has the training and equipment to clean dryer vents and chimneys, perform insulation upgrades, and more.

Owner Adam P. says customer service is at the core of Pacific Air USA’s professional ethos. “We know it isn’t always easy for homeowners to find contractors that provide good customer service, and that’s ultimately what motivated us to start this company. We encourage our clients to be actively involved in their projects—that way, they can feel comfortable and in control of decision-making, which leads to a high level of satisfaction with both the finished product and their experience.”

Pacific Air USA implements industry-best practices on every job and emphasizes a communicative, organized approach to operations. “From the first time a customer calls our office until the final walkthrough, we provide clear communication and a structured workflow,” says Adam. “When everything is said and done, we want each client to be amazed by how smoothly and effortlessly the entire process went.”

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Company Philosophy

“Our principal objective is to raise the standards of customer service and satisfaction in our field, and we pursue this through efficient organization and top-quality workmanship. In addition to providing long-lasting products, we seek to establish long-lasting customer relationships.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for air duct cleaning companies that have earned the prestigious Diamond Certified award. For Pacific Air USA, keeping clients happy comes down to two main factors: paying close attention to the details of their jobs and making sure they get the most value for their money. “We prove that it’s possible to fix indoor air quality problems while still providing great customer service and fair prices,” says owner John P. “At the end of the day, we want every client to be amazed by how smoothly the process went.”

Pacific Air USA has been providing services that improve indoor air quality for residential and commercial clients throughout the Greater Bay Area since 2009. In addition to handling everything from air duct cleaning to HVAC installations, the company is qualified to perform insulation upgrades, clean chimneys and dryer vents, and more.

Unlike less experienced HVAC contractors that excel at one or two factors of the business and fall short on others, Pacific Air USA utilizes its wide-ranging capabilities to approach each job as a whole. “Sometimes people hire two or three different companies to fix their HVAC issues, and even if they’re really good, one of them will probably miss something,” says Mr. P. “On the other hand, we have the knowledge and experience to answer all of our customers’ questions, which leaves them in control of their projects and gives them an additional layer of comfort. Since they understand what’s happening, they’re able to make smart decisions and get involved in the process.”

Pacific Air USA further differentiates itself by the way it’s structured. “In every department, we have at least one manager or supervisor who has a rich background in general construction,” explains Mr. P. “That lets us see how our goals for a particular job can impact, connect and relate to other aspects of the client’s property. Every aspect of a home is interconnected to other systems, so whether it’s preventative maintenance, repairs or new installations, each job impacts new and existing systems. Having a supervisor or manager with construction experience on the jobsite means we know what to look for and can ensure our clients get the best possible outcomes.”

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Industry Info

Cleaner air ducts equal cleaner air.

The quality of the air we breathe inside our homes and workplaces is a popular topic, and it has only become more important as people have been forced to live and work safely at home during an airborne pandemic. “There’s a lot more awareness of how central HVAC systems can actually act as whole-house air purifiers,” says John P., owner of Pacific Air USA in San Jose. “Many people don’t realize that their HVAC systems actually suck up air and distribute it throughout the entire home. If you have the right system, you can improve your indoor air quality using only HVAC equipment.”

According to Mr. P., one of the key components in maintaining clean indoor air is keeping your air ducts clean. Dirty air ducts can house dust, dander, allergens, bacteria, mold and mildew, dust mites, and other irritants. As the HVAC system runs, these pollutants accumulate in the ducts, eventually blowing throughout the entire home. People and pets breathe in these irritants, which can cause or exacerbate allergies, asthma, headaches, dry eyes, sinus conditions, and other symptoms and illnesses.

Cleaning your air ducts on a regular basis can prevent these substances from building up and spreading throughout your home or workplace. Here are some of the additional benefits of duct cleaning:

  • Duct cleaning can improve air circulation and ease ventilation, which can improve the function of your HVAC system and increase its efficiency.
  • Duct cleaning can include disinfection of system components, which makes the air cleaner and may prevent illness and infection.
  • Rodents and insects can leave waste in air ducts. Routine cleaning removes these particles and prevents them from circulating.
  • Homes and buildings in which people frequently cook, smoke, use harsh cleaning agents, own pets, or engage in other activities that create smells and airborne particles can benefit from air duct cleaning. Smells can build up in air duct dust, so cleaning them can help homes and businesses smell fresher.
  • Cleaning the air ducts in a newly built home can help remove construction dust, which will keep the building cleaner and let residents breathe easier.
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Frequently Asked Questions

Q: How does my HVAC system contribute to my indoor air quality?

A: Today, there’s a lot more awareness of how a home’s central HVAC system can act as a whole-house air purifier. People are buying air purifiers to put in their living rooms and bedrooms, but many don’t realize that their HVAC systems actually distribute air throughout the house all at once. If you have the right system, you can improve the air inside your home using only HVAC equipment. We offer many different air purification systems that can be installed directly into your HVAC system.

Q: Can I save time and money on my insulation installation?

A: There are new machines that can reduce installation time by up to 40 percent, which translates directly to the cost of labor. Unfortunately, not every company has access to this equipment because it’s usually based on the volume of product that you purchase, but we have it, so we can definitely save you time and money.

Q: Do you work with subcontractors?

A: No, we take pride in being one of the few companies in our industry that does everything in-house. We’re fully in control of quality, harmony, value and communication on every job. If we notice something like asbestos or any other work that requires a specialist, we’ll take photos, explain what’s happening and help you coordinate work with your preferred vendor.

Q: How can I know that I’ll get a fair price from you?

A: We didn’t always have the ability to purchase materials that were heavily discounted by manufacturers as part of large-quantity purchases, but we’re able to do that now. That lets us provide top-quality work at very competitive prices, even when compared to businesses that offer medium-quality projects, labor and materials. We actually have a price match policy in place to ensure your peace of mind.

Q: Can I get a rebate or tax credits for these services?

A: There are always some rebate programs and tax benefits you can enjoy for home air quality and efficiency projects. Once we determine the scope of your job, we’ll let you know what you qualify for.

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SELECTED PHOTOS FROM Pacific Air USA

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Diamond Certified RATINGS ON Pacific Air USA
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Frank D.

VERIFIED Pacific Air USA CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I thought the job was done fast. They were quick.

They responded back quickly.

Lucas P.

VERIFIED Pacific Air USA CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They do a decent job.

It was for a property. It was easy working with them.

Tom R.

VERIFIED Pacific Air USA CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job, professional.

Nothing really, they are just overall good.

John W.

VERIFIED Pacific Air USA CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Well, I would say they did a good job.

I have no idea. They just got the job done.

Ethan V.

VERIFIED Pacific Air USA CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

I thought they were really professional and did not leave a mess behind.

Frank L.

VERIFIED Pacific Air USA CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick and did a thorough job.

The work was done quickly. They had all of the special equipment needed.

Michael A.

VERIFIED Pacific Air USA CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

It is a wonder, so I guess I would say to use them, because for what I experienced, they are worth every penny.

They have good workers.

Stephanie

VERIFIED Pacific Air USA CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Oh yeah, 100% I would recommend them.

They are quick and easy to work with.

Gail W.

VERIFIED Pacific Air USA CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job.

They were quick and affordable.

Toni S.

VERIFIED Pacific Air USA CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They have a good team, really professional, on time, and fairly priced.

They were quick.

Tony L.

VERIFIED Pacific Air USA CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Well, they were able to stay within the price they originally quoted and did a good job.

The price

Lawrence T.

VERIFIED Pacific Air USA CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were quick.

Anna

VERIFIED Pacific Air USA CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that they are worth calling. We were happy with their service.

They were quick and didn't leave any mess. We got what we paid for.

Dan F.

VERIFIED Pacific Air USA CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Job well done, they were a 10 out of 10 across the board.

Nothing specific, just a job well done

Debbie F.

VERIFIED Pacific Air USA CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job. I would say they are good.

I felt like the quality of their work was the best.

Chris R.

VERIFIED Pacific Air USA CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Sometimes I mention them, but thats about it.

I would say their professionalism

Seth S.

VERIFIED Pacific Air USA CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

When the time came and we had the money to do the work, they were right on it. They scheduled it, arrived on time, and came out ready to work with all of the equipment they needed.

My mind can't pinpoint anything exactly, just the overall experience in general was outstanding, the customer support, clean up, quality, and craftsmanship, so I would consider it all a top notch aspect that all added up.

Ali

VERIFIED Pacific Air USA CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very friendly and knowledgeable guys, they had all of the answers to anything I had a question for.

They knew it all and it shows in their work.

Jay

VERIFIED Pacific Air USA CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Good job

They did a good work.

Michael B.

VERIFIED Pacific Air USA CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They have a good team, cleaned up after the work, the price was made clear from the start, and they were able to show us all the work that was done from pictures that we requested. They did a great job.

I think it had to be the customer service, they did everything we wanted.

Read All 100 Survey Responses at Ratings View

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