Diamond Certified Company Report

NRG Clean Power

Diamond Certified Company Report

NRG Clean Power

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 42 VERIFIED CUSTOMERS i

Michael F.

VERIFIED NRG Clean Power CUSTOMER

1 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

My system is top-notch quality.

The installation went smoothly and quickly. They use quality materials that are guaranteed to last a long time.

Ruben M.

VERIFIED NRG Clean Power CUSTOMER

2 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do everything that they say they are going to do, and they do it in a professional manner. They do it in a timely manner.

I like the way that I am going to save a lot of money, and I am going to save the world some more energy. It also has good resale value.

Clarence W.

VERIFIED NRG Clean Power CUSTOMER

3 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job. They have great programs that help with installations, they were responsive to the project, and they were easy to work with.

We had an issue with the layout, but they took care of it right away. I think that's what I liked best.

Read All 42 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Tom Amitay, District Manager

NRG Clean Power provides a wide range of solar services for residential and commercial clients throughout the Bay Area. In addition to installing and maintaining solar systems made by industry leaders like SolarWorld and Lennox, the company has the in-house capabilities to offer energy efficiency upgrades like solar roofing, attic fans, pool pumps and insulation.

District Manager Tom Amitay says much of NRG Clean Power’s success is due to its customer-oriented approach to the solar process. “We want every job to have a personal feel, so we make sure to communicate clearly and quickly respond to any questions our clients have. This isn’t just a business for us—we care about our customers and want to help them save money while simultaneously helping the environment.”

NRG Clean Power backs every solar installation with a 20-year labor warranty and offers numerous financing options for the convenience of its clients. “With most of our financing options, we don’t get paid until the job is complete and the lender approves the work,” explains Mr. Amitay. “That way, we can ensure our clients are completely satisfied before moving on, which they really appreciate.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON NRG Clean Power

COMPANY CONTACT
Service AREA

California

SERVICES PERFORMED

Solar System Installations
Energy Efficiency Upgrades
Solar Roofing & Attic Fans
Windows
HVAC & Insulation
Energy-Efficient Pool Pumps
Car Chargers

BRANDS Supported
  • Enphase

  • Lennox

  • SolarEdge

  • SolarWorld

  • Canadian Solar

  • Hyundai

DIAMOND CERTIFIED RESEARCHED ARTICLES ON NRG Clean Power

The Zambrano family stands in front of their newly solar-fitted home.

Company Profile

NRG Clean Power provides a wide range of solar services for residential and commercial clients throughout the Bay Area. In addition to installing and maintaining solar systems made by industry leaders like SolarWorld and Lennox, the company has the in-house capabilities to offer energy efficiency upgrades like solar roofing, attic fans, pool pumps and insulation.

District Manager Tom Amitay says much of NRG Clean Power’s success is due to its customer-oriented approach to the solar process. “We want every job to have a personal feel, so we make sure to communicate clearly and quickly respond to any questions our clients have. This isn’t just a business for us—we care about our customers and want to help them save money while simultaneously helping the environment.”

NRG Clean Power backs every solar installation with a 20-year labor warranty and offers numerous financing options for the convenience of its clients. “With most of our financing options, we don’t get paid until the job is complete and the lender approves the work,” explains Mr. Amitay. “That way, we can ensure our clients are completely satisfied before moving on, which they really appreciate.”

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Company Philosophy

"We believe the future is clean, Green energy, and we're committed to bringing that to our clients in the most efficient ways possible. We were around long before the solar wave, and with our devotion to sustainability and energy efficiency, we'll be around long after as well."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar companies that have earned the prestigious Diamond Certified award. For NRG Clean Power, the best way to achieve customer satisfaction is to utilize its versatile solar capabilities to effectively handle each phase of its clients’ projects. “We’ve been around since 1987, long before solar became so popular, so we bring a firm foundation to every job,” says Corporate Trainer of Learning & Development Tom Kunhardt. “Our clients know we’re going to do everything we can to take care of them, and that makes them more comfortable and confident with the entire process.”

NRG Clean Power has been providing solar services for residential and commercial clients in Santa Cruz County, the South Bay, and the East Bay since 2011. The company installs and maintains solar systems made by industry leaders like SolarWorld and Lennox, and it also has the training and equipment to offer energy efficiency upgrades like solar roofing, attic fans, and pool pumps.

Unlike solar companies that lack industry experience and have to limit their services as a result, NRG Clean Power has the in-house capabilities to effectively handle a broad range of work. “We have a class B general contractor’s license, so we’re able to go beyond solar installations and take on related jobs like roofing and HVAC installations,” says Mr. Kunhardt. “We offer our clients complete packages that address energy efficiency in every area of their homes, and that really makes us stand out.”

Another distinguishing attribute of NRG Clean Power is its precise approach to system design. “We design each system to match the home’s specific energy needs,” explains Mr. Kunhardt. “When a system isn’t designed correctly, it can result in excess energy accumulation, which doesn’t really benefit the homeowner. By carefully calculating energy usage, we’re able to design systems that are both practical and efficient.”

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Industry Info

If you’re planning to install a solar power system, you’ll need to decide whether to lease or own. “Homeowners have the choice of either leasing or purchasing a solar energy system,” says Tom Kunhardt of NRG Clean Power in San Jose. “I always recommend going with the latter. With all the financing options available today, purchasing a system is easy and affordable. Plus, there are several benefits of owning a system as opposed to leasing one.”

Mr. Kunhardt says many homeowners are attracted to the leasing option because they assume it’s more affordable, but this is somewhat of a misconception. “Many people assume that since they don’t have a down payment, they’ll have to lease, but there are plenty of financing programs that let you purchase a system with zero money down. Furthermore, a lot of people don’t realize that when you lease a system, you’re locked into a 20-year payment plan with a small annual increase: about 3 percent each year. So, when you consider the long term, monthly payment plans for purchasing are often more affordable than those for leasing.”

According to Mr. Kunhardt, another downside of leasing is the forfeiture of financial benefits like government incentives. “The federal government currently offers a 30 percent tax credit to homeowners who install solar energy systems, but if you lease, you don’t get it,” he explains. Additionally, Mr. Kunhardt says that when you lease, you have less control over what kind of design or equipment you get. “Solar leasing companies are concerned about the bottom line, so they often install cheap, low-grade solar panels. When you purchase a system, you have the power to choose top-tier equipment that’s going to give you better long-term performance.”

In addition to circumventing the many drawbacks of leasing, owning a solar energy system offers another substantial benefit by increasing the value of your home. “Unlike a leased system, which, according to studies, can complicate the sale of a home, an owned system is almost guaranteed to increase its value,” affirms Mr. Kunhardt. “Since the electricity generated by an owned system is the property of the homeowner, it’s considered an asset. With a leased system, that power is owned by the leasing company. Basically, by purchasing a solar system, you’re not only reducing your energy costs, you’re also building equity into your home.”

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Frequently Asked Questions

Q: How do I know a solar system is going to save me money?

A: Besides the fact that your system will be custom-designed to do just that, each system we install comes with a 30-year production guarantee. In other words, we promise in writing that you’ll save money for at least 30 years.

Q: What kind of performance should I expect from my solar panels over time?

A: Any solar panel’s performance is going to degrade slightly over time. For example, our panels have a degradation rate of 0.35 percent per year, which is really good. By the end of the 30-year warranty period, our panels are guaranteed to be performing at a minimum rate of 86 percent.

Q: What kinds of solar panels do you install?

A: We only install panels that are manufactured in the United States.

Q: What if I need to replace my roof in the future?

A: Our solar panels are on tracks, which makes them easy to remove and replace. We only charge a labor fee to remove and reinstall panels for a re-roofing project.

Q: Can I install a larger solar system and sell my excess energy back to PG&E?

A: Yes, but we don’t recommend it. If you’re just doing it to make extra money, it’s not really worthwhile because PG&E will only pay you pennies on the dollar.

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SELECTED PHOTOS FROM NRG Clean Power

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tom Amitay

Expert CONTRIBUTOR PROFILE
  • Tom Amitay is district manager of NRG Clean Power, a Diamond Certified company. He can be reached at (831) 708-8978 or by email.

Tom Amitay: A Powerful Opportunity

By James Florence, Diamond Certified Resource Reporter

CANOGA PARK — Tom Amitay was pursuing a career in finance, but when he saw the opportunity presented by the burgeoning solar industry, he decided to get in on the action. “From a financial standpoint, I was struck by the growth potential of the solar industry,” he affirms. “However, I was also attracted to the fact that it was clean energy, which made it not only lucrative but something that would actually benefit the planet. It wasn’t long before I left my finance job and started doing sales for a solar company.”

Today, as district manager of NRG Clean Power, Tom says his favorite part of his job is passing on the benefits of solar to his customers. “Working in solar gives me an opportunity to make a living by helping people save money. Not only that, I’m also helping save energy and reduce pollution, so it gives me a good feeling to know I’m having a positive impact.”

Despite being born in the United States, Tom grew up in Israel, where his parents were originally from. After serving in the Israeli army, he returned to the U.S. and resides today in San Jose, where he says he appreciates the cutting-edge atmosphere. “I really like the innovative environment we have here. No matter how far we come with technology, there’s a feeling that we can go further and do more.”

Outside of work, Tom likes to stay active with pastimes like playing basketball and hiking on local trails. He also enjoys going to the movies and hanging out with friends.

In his life and career, Tom espouses the value of perseverance. “I believe that if you work hard, good things will happen for you,” he explains. “I’ve experienced that in my own life—I started at the bottom and worked my way up, and it has been well worth it. I continue to work hard in my current position and look forward to my future progress.”

When asked the first thing he’d do if he were to retire tomorrow, Tom says he’d see the world. “I’d probably travel for a while. Maybe I’d do a tour of Europe—I haven’t been yet, so that seems like a good place to start.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: What kinds of movies do you like?
A: Action movies.

Q: What’s your favorite TV show?
A: “Game of Thrones.”

Q: What’s one website you visit on a daily basis?
A: Facebook.

Q: If you could time travel, would you go to the past or the future?
A: The future—maybe 20 years from now just to see what technology is like.

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Expert articles
  • A Little-Known Fact about Solar Panels

    CANOGA PARK — While most people have a rough idea of how solar power works, there are still a few little-known facts about solar panels and how they function. For example, when solar panels are installed, they’re not in direct contact with the roof; rather, there’s typically a 5- to 6-inch gap between the panels and the roof. This is no coincidence—it serves a functional purpose.

    To maximize sun absorption, solar panels are usually installed on the hottest area of the roof. This offers the added benefit of blocking sunlight from directly hitting the roof, which reduces heat transfer into the home’s interior. Furthermore, the gap between the panels and the roof creates a cool airflow space, which further insulates the home from the sun. In this way, solar panels not only convert sunlight into energy for the home, they also naturally lower the home’s indoor temperature on hot days.

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Expert video tip
  • Video: Strategic Solar Panel Placement

    Complete Video Transcription:

    CANOGA PARK — Host, Sarah Rutan: When it comes to installing solar panels on a roof, strategic placement can provide some added functional advantages. Today we’re in Canoga Park with Diamond Certified Expert Contributor Tom Amitay of NRG Clean Power to learn more.

    Diamond Certified Expert Contributor, Tom Amitay: So, a lot of people are not aware, but the solar panels are actually not going directly on the roof. Usually, there is about five to six-inch cap from the panels and to the roof. And usually the panels will go on the hottest spot on the roof. So, especially on a hot area houses that are second-story. By doing that, you also creating another installation there because the sun won’t hit directly the roof and there’s also a lot of air flow underneath. So, usually on hot areas it’s also helping to cool down the temperature in the house a lot during the hot summer days.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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NRG Clean Power WEBSITE AND EXTERNAL FEED
  • NRG Clean Power SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON NRG Clean Power
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 42 VERIFIED CUSTOMERS i
NRG Clean Power : Average 8.7 out of 10 based on 42 unique customer surveys of customer satisfaction.

Michael F.

VERIFIED NRG Clean Power CUSTOMER

1 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

My system is top-notch quality.

The installation went smoothly and quickly. They use quality materials that are guaranteed to last a long time.

Clarence W.

VERIFIED NRG Clean Power CUSTOMER

2 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job. They have great programs that help with installations, they were responsive to the project, and they were easy to work with.

We had an issue with the layout, but they took care of it right away. I think that's what I liked best.

Ruben M.

VERIFIED NRG Clean Power CUSTOMER

3 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do everything that they say they are going to do, and they do it in a professional manner. They do it in a timely manner.

I like the way that I am going to save a lot of money, and I am going to save the world some more energy. It also has good resale value.

Paul S.

VERIFIED NRG Clean Power CUSTOMER

4 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was impressed with all of their personnel. The sales rep who came out was very nice and he explained it all. Everything about it was great, the whole thing.

I felt they were professional, timely, and they had a great attention to detail.

Dale Q.

VERIFIED NRG Clean Power CUSTOMER

5 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they did very neat, very clean work. They were fast and efficient, and they did a good job while they were here.

We like the fact that we feel like we're doing something for the earth. We felt comfortable talking with them. We liked that everything was made in the USA.

Anthony M.

VERIFIED NRG Clean Power CUSTOMER

6 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with their services.

They got everything done relatively quickly and they did a good job.

Steve S.

VERIFIED NRG Clean Power CUSTOMER

7 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a great experience with NRG. They were very helpful, and dealt with any issues that came up in a timely manner. There was a very small issue when I asked for certain info on projection, but I really liked our salesperson, because he wasn't slick. He didn't immediately have the data, but he made it happen, and I got the information I asked for.

I would say definitely, Tiffany, stood out for me. Tiffany works in the office, and she just made sure that everything was flowing as it should. She streamlined the process and called me before I had to call her. She pushed along the permit process, and she answered any questions I had. The salesperson came in at the right time because I already decided to go solar, but Tiffany really impressed me,. She was on top of everything.

Stephen O.

VERIFIED NRG Clean Power CUSTOMER

8 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very satisfying experience.

It was a very simple experience. I would say from the project manager, Tiffany, to the installers, to the permit process, everything was very simple and smooth.

Terrence S.

VERIFIED NRG Clean Power CUSTOMER

9 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have referred several people to NRG. There were a few bumps in the road, but they stepped up and came through. We were very satisfied overall.

They were very professional. The salesperson was very pleasant, knowledgeable, and he really knew the product.

Mark W.

VERIFIED NRG Clean Power CUSTOMER

10 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, and they did a great job. The first year, my electric bill was a negative $11.99.

The three guys that did the installation really worked hard. They did a really clean job.

Andy C.

VERIFIED NRG Clean Power CUSTOMER

11 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the system generates electricity even on cloudy days. It's generating even when the sun isn't hitting directly on the panels. It's very efficient. When I compared NRG Clean Power to another solar company, the service with NRG is a heck of a lot better.

The fact that it keeps generating electricity no matter what, at this very moment, I'm getting a very positive reading.

Barbara S.

VERIFIED NRG Clean Power CUSTOMER

12 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know. I would just recommend them.

I thought they had a competitive price.

Clark H.

VERIFIED NRG Clean Power CUSTOMER

13 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

Buy them

They were upfront, and the installers did a good job.

Henry O.

VERIFIED NRG Clean Power CUSTOMER

14 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

Solar is the way to go.

It was quick and simple to get my system online. I haven't had any problems with it.

Ty G.

VERIFIED NRG Clean Power CUSTOMER

15 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say it's worth every penny.

They're fantastic. I think the best thing is the fact that I'm saving money.

Bobby L.

VERIFIED NRG Clean Power CUSTOMER

16 of 42

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended this company to several friends already.

It's only been a few weeks, but everything is working all right. They did a good job installing the panels.

Andrew D.

VERIFIED NRG Clean Power CUSTOMER

17 of 42

Quality 9
9 10
Loyalty Yes
CRITIQUE

It is affordable, and the quality of the product is durable.

I like the price.

Frank S.

VERIFIED NRG Clean Power CUSTOMER

18 of 42

Quality 9
9 10
Loyalty Yes
CRITIQUE

They installed it in one day. They were very efficient, and we are very happy with it.

I liked the salesman.

Wenhao H.

VERIFIED NRG Clean Power CUSTOMER

19 of 42

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very pleasant, and they did a good job. It was a good experience.

I would say they were very pleasant.

Hillary L.

VERIFIED NRG Clean Power CUSTOMER

20 of 42

Quality 9
9 10
Loyalty Yes
CRITIQUE

It was equitable. I didn't have any complaints. I've been pleased with the performance of the system. It took a little longer than we thought, but overall it went pretty well. We had a little bit of an issue with the financing outfit. I think our rep was pretty good, and the people who did the work seemed competent. As far as going over the plans with us, scheduling kind of felt off.

I liked that they were able to accommodate our roof. We have a wooden shake roof. Most other companies don't want to work on shake roofs. I really liked the sales rep we had. He knew the product, was always accessible and available. Overall, I think the people were all very good.

Read All 42 Survey Responses at Ratings View