Diamond Certified Company Report

Nor Cal Glass Products, Inc.

Diamond Certified Company Report

Nor Cal Glass Products, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

David K.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality products, very knowledgeable, and they did exactly what they said they were going to do.

Bill was really easy to work with and he got back to me right away. We set an appointment and he did the job and he did it right. It was a one-stop service.

Kim M.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are a great operation and they are trustworthy and dependable. I would recommend them.

I just think they are very friendly and knowledgeable. I feel pretty confident that they will do a good job.

Warren W.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

As a builder, I have used Nor Cal Glass for 15 years and they are knowledgeable and fair.

I can call them and get quick pricing and good service.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Bill Place, President

Nor Cal Glass Products, Inc. installs and repairs all types of glass products for residential and commercial clients in Sonoma, Marin, and Solano Counties. The company has the training and equipment to work on everything from commercial storefront and glass doors to residential projects such as mirrors, custom shower and tub enclosures, and replacement windows and doors. It also offers 24-hour emergency glass and repair services.

President Bill Place says Nor Cal Glass Products’ emphasis on client communication has been an important aspect of its success. “We’re very responsive with our customers—when we say we’re going to do something, we do it, and if things don’t go according to plan, we tell them ahead of time so they know what to expect. By following through on our promises, we’re able to meet their high expectations.”

Nor Cal Glass Products’ technicians prioritize cleanliness on every project, which Mr. Place says is crucial for ensuring a positive overall experience. “Our goal is to leave each jobsite cleaner than we found it, especially on residential jobs. Everything we do is as clean and efficient as possible.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Nor Cal Glass Products, Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Solano County

SERVICES PERFORMED

Window & Glass Replacement & Repair
Glazing
Shower Door Repair
Commercial Window Tinting
Storefront Glass Door Repair
Mirrors

BRANDS Supported
  • Cardinal Shower Doors

  • Cascade Windows

  • C.R. Laurence Co.

  • Marvin

  • Milgard

  • NanaWall

  • Oldcastle BuildingEnvelope

  • PRL Glass Systems

  • Wardrobe & Bath Specialties

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Nor Cal Glass Products, Inc.

Nor Cal Glass Products installed the glass windows and doors on this residential property.

Company Profile

Nor Cal Glass Products, Inc. installs and repairs all types of glass products for residential and commercial clients in Sonoma, Marin, and Solano Counties. The company has the training and equipment to work on everything from commercial storefront and glass doors to residential projects such as mirrors, custom shower and tub enclosures, and replacement windows and doors. It also offers 24-hour emergency glass and repair services.

President Bill Place says Nor Cal Glass Products’ emphasis on client communication has been an important aspect of its success. “We’re very responsive with our customers—when we say we’re going to do something, we do it, and if things don’t go according to plan, we tell them ahead of time so they know what to expect. By following through on our promises, we’re able to meet their high expectations.”

Nor Cal Glass Products’ technicians prioritize cleanliness on every project, which Mr. Place says is crucial for ensuring a positive overall experience. “Our goal is to leave each jobsite cleaner than we found it, especially on residential jobs. Everything we do is as clean and efficient as possible.”

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Company Philosophy

“We want our clients to be 100 percent satisfied with our work, so we focus on providing them with quality craftsmanship in a timely, professional, cost-effective manner. We pride ourselves on our attention to detail and exceptional customer service, and we always take the time to do the job correctly the first time.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for glass contractors that have earned the prestigious Diamond Certified award. For Nor Cal Glass Products, Inc., the key to keeping clients happy is simple: utilize its extensive training and experience to provide them with first-rate results. “We have high expectations for our work, and our clients really appreciate that because they know they’re getting great products,” says President Bill Place. “We’re also very responsive and communicative, which adds to the overall customer experience.”

Nor Cal Glass Products has been installing and repairing glass products for residential and commercial clients in Sonoma, Marin, and Solano Counties since 2010. The company has the in-house capabilities to work on everything from mirrors and shower doors to commercial storefront glass doors, and it also installs replacement windows made by Marvin, Cascade, Milgard, and other industry-leading manufacturers.

Unlike glass contractors that hire inexperienced technicians in an effort to reduce their operating costs, Nor Cal Glass Products carefully selects, trains and educates its employees so they’re able to consistently perform at the highest level. “We train our installers to do things the right way the first time,” affirms Mr. Place. “Everyone who works here really cares about their work and feels good about doing an excellent job for each customer.”

Nor Cal Glass Products further differentiates itself from its competition by making sure its clients’ homes are clean throughout the glass installation process. “Our customers trust us to be clean, so we always put down drop cloths and clean glass products once they’re installed,” says Mr. Place. “From the time we step foot in a house until the time we leave, we’re very thorough in everything we do.”

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Industry Info

If you own an older home, consider replacing all the glass to improve safety.

If your home is old, you may not know whether the glass near doors and in bathrooms is the correct type of glass for those locations and uses. Safety codes and understanding of safe glass placement have shifted over the years, leaving some homeowners unaware that the glass in their homes could be accidents waiting to happen.

“Many older homes don’t have safety glass in the proper locations,” acknowledges Bill Place, president of Nor Cal Glass Products, Inc. in Rohnert Park. “Safety glass should be located next to doors, in bathrooms and bathtub locations, and other spaces. If regular glass has been installed in those locations, it should be removed and replaced with the correct type of safety glass.”

In fact, regular glass installed next to doors can facilitate break-ins and unintentionally become broken by children, pets or hurried adults. Safety glass (also known as tempered glass) has undergone a process of rapid heating and cooling that makes it up to five times stronger than regular glass and changes the way it breaks. In the event of breakage, safety glass crumbles into small pieces rather than pointed shards, making it less likely to cause serious injury.

Safety glass is recommended or required in doors, glass walls or wall inserts near stairways, shower or bathtub areas, wet areas such as saunas and hot tubs, areas adjacent to door openings, glass walls used as barriers, swimming pool areas, and most windows.

Tempered glass helps prevent heat damage
The average wildfire has temperatures around 800 degrees Fahrenheit, which means homes with windows made of traditional glass are less protected. In fact, regular window glass is generally rated for temperatures up to 250 degrees Fahrenheit, which isn’t nearly enough to protect them from damage in fire-prone areas of California. In contrast, tempered glass can withstand temperatures of around 500 degrees Fahrenheit, and specialty fire-rated glass can withstand temperatures of around 1,600 degrees Fahrenheit.

Mr. Place says those numbers prove the necessity of installing tempered glass windows to help with heat transmission. “This is especially important in areas that are prone to wildfires because it helps windows withstand the heat so the glass doesn’t break and fall into the home. Safety codes require windows to be compliant with Title 24, and those that aren’t will need to be fixed.”

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Frequently Asked Questions

Q: How soon can you start my project?
A: Once we place the order, it takes five to seven days to get the product. Once we have the product, we can schedule the installation and give you a timeline for your specific job.

Q: What should I consider when installing a new shower door?
A: Do you want opaque or clear glass? Do you want a frame or a minimal amount of framing? Those two pieces of information will dictate the kind of glass you install, whether it’s heavy glass or light glass that needs more metal framing to hold it in place. The other surfaces in your bathroom can also help you make decisions. For example, if you have granite or marble tile, you should choose a shower door that’s compatible.

Q: Can you replace single-pane windows with double-pane windows without changing the appearance of my home?
A: Yes, we can provide options that let you keep the original design of your home. We can remove the existing glass, provide new stops and install insulated glass in the same window frames.

Q: I have an older home. Should I be concerned about any of its glass features?
A: Many older homes don’t have safety glass in the proper locations. Safety glass should be located next to doors and in bathrooms, so if you have regular glass in those places, it should be removed and replaced with the correct type of glass. It’s also important to have tempered glass in windows—it helps with heat transmission, which is important in areas that are prone to wildfires because it ensures the glass won’t break and fall into the home.

Q: Is there any new glass technology that can improve my home?
A: High-end glass products are always changing. One example is electrically charged glass that can be made opaque. This is a good fit for bathrooms, commercial conference rooms and other areas that need to be obscured. Other items, like hardware and anchoring on shower doors, can be customized to create a different layout or cleaner look. Some people don’t want header bars or other hardware showing, and we’re able to anchor their shower doors so all they see is the glass.

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SELECTED PHOTOS FROM Nor Cal Glass Products, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Bill Place

Expert CONTRIBUTOR PROFILE
  • Bill Place is owner of Nor Cal Glass Products, Inc., a Diamond Certified company. He can be reached at (707) 206-9660 or by email.

Bill Place: A Clear Trajectory

By James Florence, Diamond Certified Resource Reporter

ROHNERT PARK — Bill Place’s professional path may have started vaguely, but it became as clear as day after he entered the glass industry. “Out of high school, I got a job washing cars at Hansel Ford in Santa Rosa,” he remembers. “I was looking for something with more of a future, so I asked the auto glass guy if he needed any help. He didn’t, but he referred me to a friend in the residential glass business, which led to me getting a job.” Later, Bill joined the union and got into the commercial side of the glass business, where he performed installations on high-rise buildings in San Francisco. “I worked in the city for about 14 years, during which time I became a superintendent and ran crews of up to 50 guys. Eventually, I decided to switch gears to something less stressful, so I got my contractor’s license and started my own glass business in Rohnert Park.”

Today, as owner of Nor Cal Glass Products, Inc., Bill says his favorite part of his job is bringing his customers’ visions to reality. “I really enjoy working with customers, taking on creative challenges and finding products or techniques that work for particular applications.”

A resident of Rohnert Park (where he lives with his wife, Lisa, and their four children), Bill spends his time outside of work on a variety of pastimes. “I enjoy riding my Harley, taking getaways to the mountains and spending time with my family,” he details. Additionally, Bill volunteers his time to charitable activities. “Lisa and I belong to a nonprofit called Seeds of Learning, which sends volunteers to countries like Nicaragua to build schools for underprivileged communities. It’s a great way to travel and get immersed in other cultures, all while making a positive impact. I also sit on the board for the Boys & Girls Club of Greater Santa Rosa.”

Looking back on his life and career, Bill describes the genesis of his altruistic disposition. “I guess it all goes back to my parents. Besides being involved in Boy Scouts and Girl Scouts, they were always there to help whenever friends or family needed something. All someone had to do was call and my folks would help them however they could. Today, I feel a similar impulse to help those in need, so it must have been passed down to me.”

When asked the first thing he’d do if he were to retire tomorrow, Bill says he’d take a relaxing vacation. “I’d probably book a trip to somewhere like Mexico or Fiji and just chill out for a bit. We work long hours and get really busy with the day-to-day, so we enjoy using our vacations to relax and recharge.”

Ask Me Anything!

Q: What’s your favorite snack?
A: Chips and salsa.

Q: Reality TV or documentaries?
A: Documentaries.

Q: If you could time-travel, would you go to the past or the future?
A: I would travel back to the late 1950s—the “American Graffiti” days. I just think that was a cool time period.

Q: Music or talk radio?
A: Music.

Q: What kind of music do you like?
A: Mostly classic rock. I grew up in the ’80s, so I enjoy a lot of the same music I grew up listening to.

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Expert articles
  • How to Maintain Your Shower Glass

    ROHNERT PARK — Many homeowners want to know what they can do to keep their shower glass clean and maintained. This comes down to two main aspects: everyday practices and routine cleaning.

    As for everyday practices, there are a couple of simple steps you can take after showering. First, you can run a squeegee over the glass to displace residual moisture. To make this step more convenient, keep a squeegee in your shower. Second, make it a point to leave the shower door open, and if possible, keep a window open as well—this will maximize ventilation to help your shower glass dry fully.

    When it comes to routine shower cleanings, your best option is to use a high-quality cleaning product that yields effective results. One such product is A-MAZ Clean & Green™ Water Stain Remover, a deep cleaner that restores the integrity of glass (as well as metal and porcelain) surfaces. Since it’s a paste, it provides more cleaning power than a cream or liquid, which allows it to remove mineral buildup, soap scum and water stains. Plus, since it doesn’t contain acids or harsh chemicals, it can be used in non-ventilated areas without the need for gloves or a mask.

    Keep in mind that cleaning products won’t repair or reverse permanent damage to your glass, such as etching. However, with regular preventative applications, you can prevent this kind of damage from occurring in the first place.

    Read moreRead less
Expert video tip
  • Video: Maintaining Your Shower Door

    Complete Video Transcription:

    ROHNERT PARK — Host, Sarah Rutan: To keep your shower glass looking its best, you’ll need to know the right way to maintain it. Today we’re in Rohnert Park with Diamond Certified Expert Contributor Bill Place of Nor Cal Glass Products to learn more.

    Diamond Certified Expert Contributor, Bill Place: Customers often ask what they can do to keep their shower door glass looking great. Honestly, the best thing that you could do is squeegee after every use, leave the door open to allow some ventilation to let your shower dry out. And whenever you’re normal cleaning of your shower, use A-MAZ. This is a great product. It helps get all the mineral, and calcium, and soap buildup off the glass and get your shower looking really good.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Nor Cal Glass Products, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Nor Cal Glass Products, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Nor Cal Glass Products, Inc. : Average 9.6 out of 10 based on 100 unique customer surveys of customer satisfaction.

David K.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality products, very knowledgeable, and they did exactly what they said they were going to do.

Bill was really easy to work with and he got back to me right away. We set an appointment and he did the job and he did it right. It was a one-stop service.

Warren W.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

As a builder, I have used Nor Cal Glass for 15 years and they are knowledgeable and fair.

I can call them and get quick pricing and good service.

Kim M.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are a great operation and they are trustworthy and dependable. I would recommend them.

I just think they are very friendly and knowledgeable. I feel pretty confident that they will do a good job.

Don S.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very personable and very professional service

He has unique products that you cannot get elsewhere.

Paul S.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would strongly recommend them.

He shows up on time and his work is first class. I had one situation where I had to call him back and he was prompt and very professional.

Wayne R.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great quality and fair prices

I just like Bill.

Louise M.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love the job that they did.

I liked the gentleman I worked with. He was personable, professional, and he talked about his family, which I thought was very nice.

Tom H.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they are fair priced and they do quality work and they stand by their work.

I liked their service.

Jim T.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent and Bill is very knowledgeable and he has worked for me for 20 years. He is the only person I have used.

I think Bill is knowledgeable and he knows what he is doing. He shows up with the materials he needs. He gets the work done quickly and efficiently and you don't have to call him back.

Jon

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

There are not many glass guys out there and Nor Cal knows what they are doing.

I think their price was great.

Jim G.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good but expensive. You get what you pay for.

I was able to converse with them and they listened to me.

Dan D.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great products and great quality workmanship

It is a good quality product and Bill is an expert at what he does.

James J.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them and they were very helpful and had a great selection and they gave me some good ideas.

It was their down-to-earth, personal touch and they were not like a big store chain. I felt like they really cared about me being happy with their service.

Doug N.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that I have worked with Bill for a long, long time and he is somebody I consider a friend and someone I trust.

Just that Bill is very hands-on and he is there and on time and he takes pride in his work.

Sule S.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they have good quality of work and the quality of the products is good.

Just the communication and transparency

Scott S.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go check them out and use them. He is pretty sharp and he got the job done on time, which was important.

Just the performance, being on time, and having everything done as promised

Sean H.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just good customer service

Just the quality

Ellen E.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job, he was very professional, and he knows what he is doing, and he did a really nice job. He did what he said he would, and he followed through. But, he is a little hard to get a hold of.

Our shower is beautiful and it looks great.

Christie C.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very willing to work with us and they were reliable and on time and they were safety conscious.

Probably the best was that they were knowledgeable as we had a unique situation.

Heather G.

VERIFIED Nor Cal Glass Products, Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell other commercial managers that it is a good company to use.

Responsive, they knew their stuff, and they showed up. They did good work.

Read All 100 Survey Responses at Ratings View