Diamond Certified Company Report

Mr. Roofing, Inc.

Diamond Certified Company Report

Mr. Roofing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Nickie I.

VERIFIED Mr. Roofing, Inc. CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did exactly what they said they would do. They were very helpful, easy to work with, and they cleaned up very well.

I'd just say that they were very straightforward and easy to work with.

Phil C.

VERIFIED Mr. Roofing, Inc. CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm getting ready to call them again as a matter of fact. They were honest, prompt, and got the job done in a timely manner.

The owner actually came out to our house, and he was very personable and professional.

Bill G.

VERIFIED Mr. Roofing, Inc. CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have used them several times, and they are great. They are ethical, and they take pride in their workmanship. They also follow up when needed.

I think their price of work, they are really old school, so customer service means a lot to them.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Carlos Rodriguez, President

Mr. Roofing, Inc. offers comprehensive roofing services to residential and commercial clients in San Mateo County and San Francisco. The family-owned and operated company has experience with all types of roofing systems, including architectural shingle, cedar shake and shingle, metal, slate, and copper. It can handle reroofing, roof repairs and maintenance, gutter protection, custom skylight installation, and more.

President Carlos Rodriguez says Mr. Roofing adheres to the same principles upon which it was founded in 1989: to serve its customers by providing education and consultation, and to take care of its employees through proper training and support. “All our technicians are factory-certified and tested on the products they install,” says Mr. Rodriguez. “We create an environment that allows them to fulfill their professional potential.”

Mr. Roofing has also embraced Green roofing practices—it can install building-integrated and conventional photovoltaic solar systems, solar tunnel skylights, Green Live roofs, and more. As a GAF Master Elite installer, the company is able to offer one of the most comprehensive warranties in the industry, says Mr. Rodriguez. “Only three out of 100 roofing contractors in the United States have achieved GAF Master Elite status.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Mr. Roofing, Inc.

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco
Redwood City
South SF
Daly City
The Mission
Excelsior
Sunset Districts

SERVICES PERFORMED

Residential & Commercial Roof Replacement
Gutters & Gutter Protection
Roof Maintenance Programs
Custom Skylight Installation
Solar Tunnel/Tube Skylights
Architectural Sheet Metal Roofing
Standing Seam Metal Systems
Ventilation Systems
Solar Installation

BRANDS Supported
  • Cedar Plus

  • CertainTeed

  • Decra Stone Coated Systems

  • Eagle Tile

  • Firestone

  • Fraser Cedar

  • GAF/ELK

  • Gerard

  • IB Roof Systems

  • Johns Manville

  • Monier Lifetile

  • US Tile

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Mr. Roofing, Inc.

A recent solar panel installation project by Mr. Roofing

Company Profile

Mr. Roofing, Inc. offers comprehensive roofing services to residential and commercial clients in San Mateo County and San Francisco. The family-owned and operated company has experience with all types of roofing systems, including architectural shingle, cedar shake and shingle, metal, slate, and copper. It can handle reroofing, roof repairs and maintenance, gutter protection, custom skylight installation, and more.

President Carlos Rodriguez says Mr. Roofing adheres to the same principles upon which it was founded in 1989: to serve its customers by providing education and consultation, and to take care of its employees through proper training and support. “All our technicians are factory-certified and tested on the products they install,” says Mr. Rodriguez. “We create an environment that allows them to fulfill their professional potential.”

Mr. Roofing has also embraced Green roofing practices—it can install building-integrated and conventional photovoltaic solar systems, solar tunnel skylights, Green Live roofs, and more. As a GAF Master Elite installer, the company is able to offer one of the most comprehensive warranties in the industry, says Mr. Rodriguez. “Only three out of 100 roofing contractors in the United States have achieved GAF Master Elite status.” 

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Company Philosophy

"We always make sure our customers are not only satisfied with our work, but with their experience of doing business with us as well. For more than 24 years, we've upheld a reputation for providing exceptional roofing services and gaining the unanimous approval of our clients, and we intend to continue doing exactly that."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. Since first opening more than 20 years ago, Mr. Roofing, Inc. has developed a reputation for providing superior customer satisfaction by fostering a strong customer service culture–a personalized business approach that ensures customers receive focused attention throughout every phase of their projects. “We have a long history of satisfied customers,” confirms President Carlos Rodriguez. “Seventy percent of our business comes from referrals, and that’s a direct result of making sure each customer has a positive experience from start to finish.”

Mr. Roofing provides a variety of roofing services for residential and commercial clients in San Francisco and San Mateo County. In addition to installing and repairing all types of roofing materials, the company installs gutters, gutter protection systems, custom skylights (including solar tunnels), ventilation systems and standing seam metal systems; fabricates architectural sheet metal; integrates photovoltaic solar energy systems and more. The company also offers consultative education services to help customers avoid common roofing project mistakes. “We really care about each customer’s experience,” says Mr. Rodriguez. “We’re here to help them in any way we can, from answering their questions to helping them choose the right products.”

Unlike many of its competitors, Mr. Roofing is a GAF Master Elite installer, which allows it to offer some of the most comprehensive warranties in the industry and handle work that other roofing companies can’t complete. “Nearly 40 percent of the projects we take on are replacements and repairs of old roofs,” explains Mr. Rodriguez. “A lot of times, the homeowner can’t locate the original contractor, so we take over and turn a potentially negative situation into a positive one.”

Another distinguishing feature of Mr. Roofing is its highly experienced employees, each of whom undergoes continuous training in professional practices, technical proficiency and personal growth. “We promote the training, stability and consistency of our staff as a major selling point,” says Mr. Rodriguez. “We’re always striving to stay ahead of the curve to better serve our customers.”

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SELECTED PHOTOS FROM Mr. Roofing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Carlos Rodriguez

Expert CONTRIBUTOR PROFILE
  • Carlos Rodriguez is a 25-year veteran of the roofing industry and president of Mr. Roofing, Inc., a Diamond Certified company since 2009. He can be reached at (650) 605-3927 or by email.

Carlos Rodriguez: Close to Home

By James Florence, Diamond Certified Resource Reporter

SOUTH SAN FRANCISCO — After he graduated college, Carlos Rodriguez was on the cusp of a promising career in the corporate world. However, when a need arose at his family’s roofing company, he opted to apply his administrative abilities closer to home. “My dad started Mr. Roofing in 1989, so I’ve been around it since I was about four years old,” he says. “I went to UC Berkeley and took a business management job after I graduated, but then my dad called me and requested my help with his company. We came to an agreement that I would take care of the sales and customer service side while he would handle the production. With my prior education and experience, I was able to implement my knowledge of customer service and business management toward improving the company’s operations.”

In 2006, following his father’s retirement, Carlos assumed ownership of Mr. Roofing, Inc. Today, as president and CEO, he says his favorite part of his job is its inherent versatility. “I appreciate the fact that I’m not always cooped up in an office; rather, I get to run around and meet a lot of really interesting people from diverse backgrounds. And, of course, I enjoy taking in some great views while up on our customers’ roofs.”

Carlos was born in Mexico and came to the United States with his family when he was three years old. Today, as a resident of South San Francisco (where he lives with his wife, Teresa, and their two children), he says he enjoys being part of the local community. “It’s pretty cool to run into my customers while out and about and receive a warm greeting.”

Outside of work, Carlos says the majority of his favorite pastimes involve sports. “I really enjoy sports because they demonstrate the greatness that human beings can achieve.” In addition to playing basketball with friends and attending Golden State Warriors games, he enjoys being a spectator at his children’s sporting events. “My son, Ladislao, plays football for Junipero Serra High School, and my daughter, Nayeli, plays for the San Bruno Storm, a traveling softball team that I help coach. I love to watch them compete—they make me proud.”

In his life and career, Carlos finds inspiration in a quote from Henry Ford: “Whether you think you can, or you think you can’t—you’re right.”“I think one of the biggest obstacles most of us face is our self-induced limitations,” he explains. “If you go into a situation expecting to fail, it’s a lot more likely to happen than if you believe in yourself and maintain a positive attitude.”

When asked the first thing he’d do if he could retire tomorrow, Carlos says he’d seek out new opportunities to touch the lives of others. “In my current career, I enjoy educating my clients and coaching my employees in regard to accomplishing our goals, so if I retired tomorrow, I would probably get into teaching, coaching or another field that would allow me to inspire and motivate others.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: What’s your favorite local restaurant?
A: La Taqueria on 25th and Mission in San Francisco.

Q: What’s one website you visit on a daily basis?
A: ESPN.com

Q: Did you play any sports in high school?
A: Yes, I played football and basketball.

Q: What’s your favorite snack?
A: Tacos—they’re great any time of day, any day of the week!

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Expert articles
  • Avoiding Water Intrusion Issues with Steep and Flat Roofs

    SOUTH SAN FRANCISCO — While water intrusion is a concern with any roof, different roof styles present different areas of concern. Here are two prevalent roof styles and the water intrusion issues commonly associated with them.

    Steep roofs
    Roofing contractors will often espouse the quality of a particular type of shingle, but when it comes to waterproofing a steep roof, it’s what’s beneath the shingle that matters most. Due to a steep roof’s configuration, components like flashings, underlayment and leak barriers are vital in protecting against water intrusion. While proper installation of these components can maximize a roof’s lifespan, when roofers cut corners with waterproofing, problems can begin to arise.

    One common scenario is when a roofer replaces a roof’s shingles but neglects to replace flashings and underlayment, which often results in premature leaks. Likewise, citing the moderate Bay Area weather, roofers often neglect to install leak barriers in areas like valleys, skylights, chimneys and roof-to-wall transitions. However, while the local weather conditions aren’t as harsh as in other areas of the country, elements such as wind-driven rain can still lead to water intrusion issues in Bay Area homes that don’t have this added protection.

    Flat roofs
    Due to the superior technology used to waterproof flat roofs, flashings and other steep roof waterproofing components typically aren’t applicable. However, there’s another water-related concern when it comes to flat roofs: the home’s drainage system.

    The drainage system of a flat roof home often consists of a single drain that goes through a principal wall and into a downspout, which channels all water that falls on the roof. If this drain gets clogged, it can cause water to back up and overflow inside the home. Even worse, it can create a weight issue on top of the roof and potentially lead to a structural collapse. So, if you have a flat roof, make sure you’re proactive about cleaning your gutters and drains.

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Expert video tip
  • Video: Increasing the Lifespan of Your Roof

    Complete Video Transcription:

    SOUTH SAN FRANCISCO — Host, Sarah Rutan: While most roofs tend to look alike, what really determines the lifespan of roof are its components. Today we’re in South San Francisco with Diamond Certified Expert Contributor Carlos Rodriguez of Mr. Roofing, to learn more.

    Diamond Certified Expert Contributor, Carlos Rodriguez: So, in the San Francisco Bay Area and San Mateo County, where we work, there are predominantly two types of architecture. There’s like a steep-slope roof and a flat roof. And when you look at my roof and someone else’s, another company’s roof, it’s going to look the same because it might be the shingle you’re looking at or the tile. However, what really determines the lifespan of, let’s say, a steep-slope roof, are the components that are inside.

    And so a couple things to look out for are things like the underlayment, nowadays, premium underlayments that really help assist a roof system to last a long time. One thing that most roofing contractors don’t include is something like this leak barrier. The leak barrier is what will keep the property dry, let’s say, in wind-driven storms which is what we get a lot around here. It’s important in the critical areas like the valleys, skylights, chimneys, all of those areas that are prone to deteriorate within three to seven years.

    And then I think something like there’s a study that shows 98 percent of homes in America don’t have proper ventilation. So, one thing to look out for is some sort of ventilation system for your shingle or steep-slope roof.

    This here is a ridge vent where you notch out at the peak of the roof or the ridge, because hot air will naturally rise and then you want it to escape somewhere. The other components important is on the bottom of this there’s an intake vent that kind of blows the wind or the air through there. So, these are a couple of things to look out for to make sure that your roof lasts, you know, 20, 30, 40 years versus just three to seven years.

    The other type of architecture that’s in our area is a flat roof, and the most important thing to make sure with a flat roof is that the water is draining properly. Because if it’s not draining properly it provides an extra load where the structure can actually collapse or, you know, leaks can occur if the drains are clogged, et cetera. So, the important thing there is to make sure that it’s being looked at or maintained.

    And one of the things that, you know, as a consumer regarding your roof, you should have something like a checklist, a maintenance checklist. That’s something that we provide for our clients to help them stay on top and make sure they have a lasting roof system.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified expert reports at experts.diamondcertified.org.

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  • Mr. Roofing, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Mr. Roofing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Mr. Roofing, Inc. : Average 9.3 out of 10 based on 250 unique customer surveys of customer satisfaction.

Nickie I.

VERIFIED Mr. Roofing, Inc. CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did exactly what they said they would do. They were very helpful, easy to work with, and they cleaned up very well.

I'd just say that they were very straightforward and easy to work with.

Phil C.

VERIFIED Mr. Roofing, Inc. CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm getting ready to call them again as a matter of fact. They were honest, prompt, and got the job done in a timely manner.

The owner actually came out to our house, and he was very personable and professional.

Bill G.

VERIFIED Mr. Roofing, Inc. CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have used them several times, and they are great. They are ethical, and they take pride in their workmanship. They also follow up when needed.

I think their price of work, they are really old school, so customer service means a lot to them.

Isabelle G.

VERIFIED Mr. Roofing, Inc. CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have nothing but good things to say about Mr. Roofing.

They were very professional.

Linda B.

VERIFIED Mr. Roofing, Inc. CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They originally installed my roof and did a great job. They immediately laid out a plan and put new guards and gutters in. They have always been very helpful.

I live by the coast, and it was very foggy. I heard a noise on the roof, and I checked to see if anything slipped off. I called Carlos the next day, and he was here within an hour. He secured the roof and continued with the follow-up.

Phyllis T.

VERIFIED Mr. Roofing, Inc. CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and answered all of my questions. They came up with a solution for my unique problem, and it worked very well. They laid out many solutions, and the most expensive solution wasn't the one that worked the best. They were very concerned about cost.

Their personal service was outstanding. They were so professional and easy to work with every step of the way.

Chris L.

VERIFIED Mr. Roofing, Inc. CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great job

Trouble free

Bill K.

VERIFIED Mr. Roofing, Inc. CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

The foreman was very helpful and knowledgeable.

My job wasn't like the run of the mill roofing job. The foreman actually came up with an innovative idea to solve our problem.

Joan I.

VERIFIED Mr. Roofing, Inc. CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very honest, professional, and the quality of the work was really special.

They really explained everything to me, especially regarding the materials and the price. Some other roofing companies left their estimates, and he reviewed them and came up with a better price.

Ed M.

VERIFIED Mr. Roofing, Inc. CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided great service and were very knowledgeable. They also gave us a great price.

They were very easy to work with.

Tia W.

VERIFIED Mr. Roofing, Inc. CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a great experience with the company. They were very knowledgeable and helpful. They didn't try to push anything on me that I didn't need.

The person that set everything up, I think his name was Mike, was fabulous. He was very helpful and willing to go the extra mile.

Marissa M.

VERIFIED Mr. Roofing, Inc. CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have several properties, and I have had them out for several jobs. They are professional, on time, and they do an outstanding job.

They show up. There are problems with contractors showing up sometimes, or giving you a bid and then nothing. Mr. Roofing showed up on time.

Elena M.

VERIFIED Mr. Roofing, Inc. CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, the workers are great, and they do a great job.

The quality of their work

Mason L.

VERIFIED Mr. Roofing, Inc. CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

The job was flawless, and we were very satisfied.

I have only positive things to say about my experience.

Dave D.

VERIFIED Mr. Roofing, Inc. CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with and very professional.

The quality of the materials and the workmanship

Marilyn B.

VERIFIED Mr. Roofing, Inc. CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They were courteous, on time, and they cleaned up.

They did the job they said they would do.

Jackie M.

VERIFIED Mr. Roofing, Inc. CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable, and they followed through.

They really put a lot of emphasis on communication. If they weren't going to be able to be there, they would always call. I really appreciated that, because this is an issue with contractors.

Lorrie E.

VERIFIED Mr. Roofing, Inc. CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very trustworthy, and I would tell people not to go anywhere else. They went above and beyond what was needed. They were really concerned about the customer service.

They were regular people. They were honest and straightforward. It was important to them that we were satisfied, as I said, they were really concerned that we were satisfied with the workmanship.

Andy L.

VERIFIED Mr. Roofing, Inc. CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They're the best in the Bay Area.

I could tell they knew what they were doing throughout the entire job. They did exactly what I asked them to do and they didn't go over my initial budget. They finished on time and I'm just happy with the outcome.

Brian B.

VERIFIED Mr. Roofing, Inc. CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very responsive, thoughtful, and did a great job technically.

I liked interacting with the people who work for that company. They were good at their job.

Read All 250 Survey Responses at Ratings View