Diamond Certified Company Report

Molly Maid of S. Silicon Valley

Diamond Certified Company Report

Molly Maid of S. Silicon Valley

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Matt A.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they get the job done and they show up on time. They are reliable and they always communicate ahead of time so we know that they will be coming out.

Not having to clean

Mary H.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are good.

They clean up nicely.

Tom N.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think they do a good job. They have been reliable for us.

We don't have to clean.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Molly Maid of S. Silicon Valley provides a wide range of residential and light commercial cleaning services for clients throughout Santa Clara County. In addition to offering weekly and bi-monthly cleaning programs that target every room of the home (including hard-to-reach areas), the company extends its services to offices, apartments, and move-in and move-out projects.

Owners Sandy and Bill Willis credit much of Molly Maid of S. Silicon Valley’s success to the level of convenience it provides for its clientele. “We’re here to make our customers’ lives easier so they don’t have to worry about cleaning their homes when they have free time,” says Mrs. Willis. “We also have older customers who are unable to clean regularly, so they appreciate that we’re able to handle that for them.”

Molly Maid of S. Silicon Valley further prioritizes convenience for its customers by offering flexible scheduling and listening closely to their suggestions. “We send out surveys every quarter to see how people like our cleaning services and learn what we can do to improve,” says Mr. Willis. “We’re always trying to get a feel for what our customers want so we can provide them with the best possible service.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Molly Maid of S. Silicon Valley

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Residential Cleaning
Move-In & Move-Out Cleaning
Office Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Molly Maid of S. Silicon Valley

Molly Maid of S. Silicon Valley’s employees wear PPE and use high-quality cleaning products when working inside customers’ homes.

Company Profile

Molly Maid of S. Silicon Valley provides a wide range of residential and light commercial cleaning services for clients throughout Santa Clara County. In addition to offering weekly and bi-monthly cleaning programs that target every room of the home (including hard-to-reach areas), the company extends its services to offices, apartments, and move-in and move-out projects.

Owners Sandy and Bill Willis credit much of Molly Maid of S. Silicon Valley’s success to the level of convenience it provides for its clientele. “We’re here to make our customers’ lives easier so they don’t have to worry about cleaning their homes when they have free time,” says Mrs. Willis. “We also have older customers who are unable to clean regularly, so they appreciate that we’re able to handle that for them.”

Molly Maid of S. Silicon Valley further prioritizes convenience for its customers by offering flexible scheduling and listening closely to their suggestions. “We send out surveys every quarter to see how people like our cleaning services and learn what we can do to improve,” says Mr. Willis. “We’re always trying to get a feel for what our customers want so we can provide them with the best possible service.”

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Company Philosophy

“We want our customers to expect to receive premium service each time they call us. Earning their trust is very important to us, so we bend over backward to make them happy. They know that if they ever have a problem, we’ll do whatever it takes to make it right.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Molly Maid of S. Silicon Valley, the key to keeping customers happy is simple: provide a streamlined cleaning process that ensures quality results and positive experiences. “We clean every home and business in the same efficient way so we don’t waste time,” affirms President Sandy Willis. “Our cleaning teams work from top to bottom to complete jobs as quickly as possible so our clients can get back to their lives, which they really appreciate.”

Molly Maid of S. Silicon Valley has been providing cleaning services for residential and light commercial clients throughout Santa Clara County since 1994. The company offers weekly and bi-monthly cleaning programs that target every room of the property (including hard-to-reach areas), and it also extends its services to apartments, offices, and move-in and move-out projects.

Unlike less experienced cleaning companies that lock their customers into contracts and don’t accommodate for extenuating circumstances, Molly Maid of S. Silicon Valley offers flexible scheduling that allows its clients to book cleaning services in timeframes that work best for them. “We’ll bend over backward to move a customer’s cleaning day, switch their team members or modify their services,” says Mrs. Willis. “Their satisfaction is our number one priority, so we listen to their needs and make sure they’re getting exactly what they want.”

Another distinguishing feature of Molly Maid of S. Silicon Valley is its staff of thoroughly vetted, highly trained cleaning professionals, all of whom take pride in providing safe, comprehensive service. “Our cleaners focus on making our customers’ lives easier so they don’t have to worry about cleaning when they have free time,” says Mrs. Willis. “They know that if they’re not completely satisfied with our work, we’ll come back within 24 hours and make it right.”

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Industry Info

Paying a fair price for house cleaning services can ensure a better outcome for you and your service provider.

Many homeowners hire house cleaning companies to save time—they like coming home to a clean house and being able to spend time with their families instead of vacuuming and scrubbing. But according to experts, homeowners should be wary of trying to save both time and money on cleaning services. While many house cleaners advertise low prices, consumers can find themselves in uncomfortable or stressful situations if they hire companies that emphasize low prices instead of quality services.

“A quality house cleaning company should carry insurance and be compliant with the law in terms of minimum wage and overtime pay,” says Sandy Willis, president of Molly Maid of S. Silicon Valley in San Jose. “If a cleaner gets injured while working at your house, an insured company will be able to take care of any liability issues, but an uninsured company can put you at risk of being held liable for injury claims and hospital bills. Likewise, damage to your home can be covered by liability insurance, but that’s only true if the company carries it.”

It’s not uncommon for homeowners to ask why high-quality house cleaning companies are more expensive than those that are unlicensed or don’t carry insurance, but Mrs. Willis says they need to understand that a small price increase can mean the difference between working with a professional and hiring someone who doesn’t have any protections in place for their customers or employees. “Unfortunately, this industry has some service providers that aren’t compliant with insurance or pay requirements. If you hire one of these providers, you could be held liable if issues arise.”

Instead, Mrs. Willis recommends carefully vetting a cleaning service by asking about insurance and verifying that its employees are background checked and treated fairly. “It might be more expensive, but you’ll have peace of mind knowing your house and the company’s cleaners are taken care of.”

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Frequently Asked Questions

Q: How much will it cost to clean my house?
A: It depends on the size of your home and how many bedrooms and bathrooms there are, but we’ll provide you with a free estimate that covers everything you’re looking for. We can tailor our services to your specific cleaning needs and charge you accordingly. We also offer a fixed hourly rate for one-time cleanings.

Q: Will you tell me when my cleaning team will arrive?
A: Yes. We try to give a two- to four-hour window for when we’re going to arrive. There are a lot of variables in the cleaning business—a job might go long, the traffic might be bad or other issues might impact scheduling. We can give you a better window of time on the day of the cleaning, and we have GPS on all of our vehicles so we can let you know our ETA if exact timing is important to you.

Q: Will you remind me when my appointment is coming up?
A: Yes. We use automated text, voicemail and email messages to remind our clients that a cleaning team is coming to their location the next day. We can also schedule these messages based on your preferences.

Q: Do you clean windows?
A: We clean the insides of windows, not the outsides, and we’re only able to work on normal-sized windows. We’re not a window service company, but we try to accommodate our customers as much as possible. For liability reasons, we can’t work on a step ladder that’s more than two steps high, but that’s high enough for the windows in most homes.

Q: Do you use safe cleaning products?
A: Yes. All of our cleaning products are safe to use around children and animals. We don’t use strong chemicals, so there isn’t a chemical smell when we’re done cleaning. We can use bleach in bathrooms, but we have other products if you’d prefer those.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sandy Willis

Expert CONTRIBUTOR PROFILE
  • Sandy Willis is president of Molly Maid of S. Silicon Valley, a Diamond Certified company. She can be reached at (408) 763-3556 or by email.

Sandy Willis: Entrepreneurial Aptitude

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Sandy Willis has always had a penchant for entrepreneurship. Even in the midst of an economic recession, she was able to find a diamond in the rough. “Back in 2009, my husband, Bill, and I were looking to buy a business that had positive cash flow,” she recounts. “We’ve been entrepreneurs for quite some time—prior to that point, we’d owned three different coffee shops and sold them. We came across a Molly Maid franchise in San Jose and it met our criteria, so we bought it. About three years later, the owner of the neighboring franchise in Cupertino/Saratoga wanted to sell, so we ended up buying their territory and expanding.”

Today, as president of Molly Maid of S. Silicon Valley, Sandy says her favorite part of her job is the independence. “I like the freedom that comes with being my own boss. Besides setting my own hours, I’m able to go the extra mile to take care of my employees and customers as needed.”

A resident of Morgan Hill, Sandy spends her time outside of work on a variety of active pastimes. “Bill and I enjoy hiking, playing golf, and going on vacation when we get the chance,” she details. “We like beaches, so Mexico is a favorite vacation spot of ours. At home, I enjoy cooking and trying my hand at new recipes.” Additionally, Sandy takes time to keep up with her and Bill’s three adult children.

Regarding a professional philosophy, Sandy espouses the importance of employee care. “We have about 30 employees, and we try to create a nice working environment by paying them a decent wage and keeping them busy. Most of them are mothers, so I try to make sure they’re able to support themselves and their families. That’s definitely one of the most rewarding parts of my job.”

When asked what she’d do if she were to retire tomorrow, Sandy says she’d travel. “I’ve traveled a fair amount in my life—after I graduated from college, I lived in Europe for a year, and I’ve also been to places like Mexico, Australia, and Canada. So, if I were to retire, I wouldn’t mind doing some more traveling, both abroad and domestically. I’d like to visit New Zealand and also spend some time checking out the East Coast of the U.S., especially the New England area.”

Ask Me Anything!

Q: Are you an early bird or a night owl?

A: An early bird. I’ve been that way ever since I had my coffee shop.

Q: Are you a dog person or a cat person?

A: Both—I’m an animal person.

Q: What was your first pet?

A: A cat named Puff-Puff.

Q: What’s your favorite thing to eat for dessert?

A: Anything chocolate.

Q: What’s your favorite local restaurant?

A: Maurizio’s in Morgan Hill.

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Expert articles
  • How to Properly Disinfect a Surface

    SAN JOSE — When disinfecting surfaces inside the home, many people simply spray a disinfectant product on the surfaces and wipe them with a cloth. However, this neglects an important part of the process. Before applying disinfectant to a surface, you should clean it with soap and water. If you don’t do this, the disinfectant won’t be as effective. This initial soap-and-water cleaning will get rid of most of the germs before following up with disinfectant to finish the rest of them off.

    Another important part of the disinfecting process that people often neglect is giving the disinfectant time to set. Most people wipe off the surface immediately after spraying the disinfectant, but this doesn’t give the product time to fully break down and eliminate all the germs. Look at the instructions on the disinfectant bottle—they should tell you how long to let the product sit before wiping (it’s usually between five and 10 minutes). By letting the product sit for the recommended time span, you’ll have a truly clean and sterile surface.

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Expert video tip
  • Video: The Proper Way to Disinfect a Surface

    Complete Video Transcription:

    SAN JOSE — Sandy Willis: So, we want to clean and disinfect your house. The most important thing to do first is you must clean the surface first. So, because if you don’t clean the surface first with soap and water, the disinfectant’s not going to work. Most likely when you clean it, use soap and water, and that will get rid of like 97 percent of all the germs. And then when you disinfect, that will get up to the 99.99 percent.

    So, after you clean it with warm soap and water, you will spray the area with your disinfectant. And let it sit. You need to look at your instructions. It’ll tell you how long it should sit. It just could save between five to ten minutes. If you don’t let it sit during that time, it will not disinfect, because the disinfectant has to take that time to do its breakdown and do its job to get rid of all the germs. And then after that time, then you can wipe it up. And then you will have a clean and disinfected area.

    Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Molly Maid of S. Silicon Valley WEBSITE AND EXTERNAL FEED
  • Molly Maid of S. Silicon Valley SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Molly Maid of S. Silicon Valley
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Matt A.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would say they get the job done and they show up on time. They are reliable and they always communicate ahead of time so we know that they will be coming out.

Not having to clean

Fay

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They do a really good job.

They are reliable and always come out on time.

Jeff B.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they do a great job cleaning, and if we need anything special done on any particular visit, they have no issues doing it.

They are all friendly and make sure there is nothing else they can do before they leave.

Kevin S.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Quick, quality cleaning, and they communicate well with reminders and such.

I think it's the crew who comes out, as they are always friendly and do a good job.

Gregory L.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I feel like they do the best they can with the time limitations.

They are quick and make the place look good, plus, I don't have to clean.

Nathan B.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them that they do a good job.

I appreciate the cleaning that they do.

Marilyn B.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job making the place look nice. They are pretty good with the smaller details. They move stuff to dust and vacuum.

The communication, if anything changes or if they are ever running a little behind, which isn't often

Liam Z.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are good with the cleaning.

That I don't have to do the cleaning

Michael C.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them that they do a good job cleaning.

I think the best thing is their attention to details.

Jaclyn V.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job cleaning up. They are pretty friendly and respectful of the house and our things.

They are pretty efficient.

Charleen R.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They do a good job. They are always on time on the day they are supposed to come out.

I like not having to clean the week they are here. I mean I have to tidy up a bit, but not having to do it all is great.

Mick O.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I guess I would say to use them. They are pretty good.

They do a good cleaning job.

Michael C.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that they do a great job.

I think they quality of the cleaning is the best.

Joan P.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They can clean. They do a very good job.

They get the job done. They are pretty efficient.

Kim S.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They come out, do a good job, and make sure everything is good before leaving. I think they do a great job.

They always check in with me before leaving and send reminders for the day they will arrive.

Melissa M.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great.

The cleaning

Victor B.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they have been doing a good job.

They are always on time on the day they are suppose to be here.

Danielle M.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are a good cleaner.

They have a good crew, always on time.

Christina K.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They always do a good job.

They are always making sure all of the finer details of the cleaning are taken care of.

Connie P.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They do a good job.

They are always reliable and show up the days they are suppose to.

Read All 100 Survey Responses at Ratings View

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