Diamond Certified Company Report

M&M Builders

Diamond Certified Company Report

M&M Builders

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 91 VERIFIED CUSTOMERS i

Greg M.

VERIFIED M&M Builders CUSTOMER

1 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest and transparent. They are great listeners and provide great quality work.

To be honest, the entire project was great from the design ideas to the quality. I really enjoyed the whole process. He was one of the few contractors that was perfect.

Jack W.

VERIFIED M&M Builders CUSTOMER

2 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very committed to quality. He is very easy to work with.

I just have a great sense of pride when I am able to enjoy the work that he did for me. It is high quality, and I really feel that they are extremely collaborative and easy to work with. I would definitely use them again. I got the greatest satisfaction working with Mark and his team.

Julie R.

VERIFIED M&M Builders CUSTOMER

3 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

I loved the personalized service. Mark, the owner, was very hands-on with the project. The quality of the work was worth the wait.

The personal connection with Mark was great. He checked in every day.

Read All 91 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

M &M Builders’ number one goal is to design, create and build outstanding Trex, redwood or Ipe decks, along with beautiful arbors and backyard living spaces. “I take great care to listen and focus on needs, details, and challenges on every project,” says owner Mark von Dohren. “Then, I mix those with correct proportion, balance, form and color to create an original design. My team and I then transform the design into reality using the best materials and craftsmen available to achieve building excellence. My personal commitment to my customers is to exceed all their expectations.”

Equally passionate about giving back to its community, M&M Builders has donated $60,000 to local and global causes. To see more than 400 pictures of the company’s work, Mr. von Dohren invites potential customers to visit www.deckandarbor.com. M&M Builders serves Los Altos, Palo Alto, Los Gatos, Saratoga, Mountain View and Almaden Valley, as well as all of Santa Clara County and most of San Mateo County.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON M&M Builders

Service AREA

San Mateo County
Santa Clara County
Redwood City
South San Francisco
Daly City
San Jose
Sunnyvale
Mountain View

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SERVICES PERFORMED

Design and Build
Redwood and Ipe Wood Decks
Trex and TimberTech Synthetic Decks
Arbors, Trellises and Patio Overhangs
Retaining Walls
Exterior Carpentry

BRANDS Supported
  • Azek Deck

  • TimberTech

  • Trex

  • AZEK

DIAMOND CERTIFIED RESEARCHED ARTICLES ON M&M Builders

Company Profile

M &M Builders’ number one goal is to design, create and build outstanding Trex, redwood or Ipe decks, along with beautiful arbors and backyard living spaces. “I take great care to listen and focus on needs, details, and challenges on every project,” says owner Mark von Dohren. “Then, I mix those with correct proportion, balance, form and color to create an original design. My team and I then transform the design into reality using the best materials and craftsmen available to achieve building excellence. My personal commitment to my customers is to exceed all their expectations.”

Equally passionate about giving back to its community, M&M Builders has donated $60,000 to local and global causes. To see more than 400 pictures of the company’s work, Mr. von Dohren invites potential customers to visit www.deckandarbor.com. M&M Builders serves Los Altos, Palo Alto, Los Gatos, Saratoga, Mountain View and Almaden Valley, as well as all of Santa Clara County and most of San Mateo County.

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Company Philosophy

"Customer service is my number one priority, from promptly returning phone calls to the quality of my work to finishing up every last detail–it all matters to me because I truly care about my customers."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for deck and patio contractors that have earned the prestigious Diamond Certified award. For M&M Builders, the key to achieving and maintaining high levels of customer satisfaction is taking a personal approach to every project and working closely with clients to ensure their expectations are met. “Our main goal is to deliver exactly what our clients want,” confirms owner Mark von Dohren. “By the time each project is over, we want our services to have produced 100 percent satisfaction.”

M&M Builders has been designing and building natural and synthetic decks, arbors and backyard living spaces for homeowners in Santa Clara and San Mateo Counties since 1984. By integrating high-quality wood craftsmanship with landscaping, the company strives to create outdoor environments that are beautiful, durable and unique.

Unlike less experienced deck and patio contractors that are more concerned with maximizing project costs than the quality of their work, M&M Builders approaches each job with the goal of delivering proficient craftsmanship that exceeds industry standards. “We’re fanatical about balance and design,” says Mr. von Dohren. “Everything has to be perfect before we consider a project to be complete. Our customers deserve nothing but the best, and that’s what we strive to provide.”

To further differentiate itself from its competition, M&M Builders supplements its regular construction capabilities with complete in-house design services–a comprehensive approach that saves clients time and money by allowing them to deal with one company throughout every phase of their projects. “Most people who want decks and arbors have to hire designers or architects first, but we can take care of everything at once,” explains Mr. von Dohren. “It’s an exciting process to take people’s ideas and make them happen.”

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Industry Info

Resealing your redwood deck is crucial for maintaining its efficiency. When it comes to building outdoor decks, redwood is the most commonly used type of wood because of its beauty, strength and durability. However, redwood doesn’t maintain these characteristics on its own—in order to preserve its integrity, you have to reseal it approximately every two years.

Before applying a sealant or other chemical treatment to your deck, it’s important to rigorously clean its surface so the sealant can penetrate the pores and bind to the wood. The simplest, chemical-free cleaning option is pressure washing, which removes dirt and debris from the wood’s pores and prevents the deck from turning grey over time. If you prefer to handle the pressure washing yourself, make sure you keep the machine at low pressure to avoid potentially damaging the deck.

In addition to pressure washing, you can opt to use a chemical cleaner like TSP or oxalic acid. Remember to always use a product that’s appropriate for the situation—don’t confuse wood bleach with regular bleach, for example. Using similarly inappropriate products to clean your deck can damage it instead of preserve it. Consult your contractor or local hardware store to select the right chemical cleaning product for your deck maintenance needs.

Though the classic redwood deck has become commonplace, some homeowners prefer an option that requires less upkeep. Here are a few examples of deck materials that are just as durable as redwood but require little to no maintenance:

Ipe
This South American wood’s extreme density and natural oils give it a supreme durability and make it naturally resistant to scratching, decay and termites. An untreated Ipe deck should last about 40 years, but a simple surface deck oil application can extend its lifespan to 100 years.

Composite
This style of deck is built from planks that are manufactured with a combination of wood and plastic. Available in a variety of colors and styles, composite planks give the appearance of natural wood but don’t need to be routinely sealed or treated with chemicals.

Aluminum
While it bears a less-convincing resemblance to natural wood, the structural benefits of aluminum are considerable: it’s lighter, stronger, requires less maintenance, and is completely resistant to insects, decay and fire.

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Frequently Asked Questions

Q: What kind of wood do you use and where you do you get it from?

A: We primarily build decks with redwood and Ipe, which is a dense tropical wood. Deck framing has to be straight, not warped, which is why we only use high grade, pressure-treated, rot-resistant wood. We’ll go to the lumber yard, ask them to sort through their piles of lumber and pick the best of what they have. Wood quality is very important to us.

Q: Do you build decks with products other than wood?

A: Yes, we also build decks out of composite and plastic materials, which are made to resemble the grain and texture of wood. These styles of decking are ideal for homeowners who don’t want to deal with maintenance. You have to re-stain a wood deck every two years, but some of these alternative decks will basically last forever.

Q: What should I do to extend the life of my wood deck?

A: If you want the wood to consistently look new, apply an oil-based sealer to protect the deck from the sun. If it’s a redwood deck, you should reseal it every two years to maintain its efficiency.

Q: Is there a minimum height that a deck should be built off the ground?

A: For redwood and composite decks, the minimum is typically seven inches. Ipe decks have to be built with a 12-inch clearance.

Q: When you install a deck on unlevel ground, do you grade the whole area or just the area where the foundation is being set?

A: We have to grade the whole area because when it rains, water has to be able to run underneath into a drain or away from the house.

Q: What’s the most important part of designing a deck?

A: It’s all about balance—the pool has to balance with the deck area, the deck area has to balance with the arbors, and even the rock placements have to balance with each other. We may not be able to put our finger on it, but we know what it’s like when you enter somebody’s house and it just feels right. That’s the feeling we strive to achieve when we design decks.

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Diamond Certified RATINGS ON M&M Builders
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 91 VERIFIED CUSTOMERS i
M&M Builders : Average 9.7 out of 10 based on 91 unique customer surveys of customer satisfaction.

Greg M.

VERIFIED M&M Builders CUSTOMER

1 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest and transparent. They are great listeners and provide great quality work.

To be honest, the entire project was great from the design ideas to the quality. I really enjoyed the whole process. He was one of the few contractors that was perfect.

Jack W.

VERIFIED M&M Builders CUSTOMER

2 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very committed to quality. He is very easy to work with.

I just have a great sense of pride when I am able to enjoy the work that he did for me. It is high quality, and I really feel that they are extremely collaborative and easy to work with. I would definitely use them again. I got the greatest satisfaction working with Mark and his team.

Julie R.

VERIFIED M&M Builders CUSTOMER

3 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

I loved the personalized service. Mark, the owner, was very hands-on with the project. The quality of the work was worth the wait.

The personal connection with Mark was great. He checked in every day.

G.L.P.L.

VERIFIED M&M Builders CUSTOMER

4 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work, and they're easy to work with.

Their staff

N.B.L.

VERIFIED M&M Builders CUSTOMER

5 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

You are not going to find anyone better.

The balance of high degree of expertise and fairness with pricing

Alan K.

VERIFIED M&M Builders CUSTOMER

6 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality work

Attention to detail

Jackson P.

VERIFIED M&M Builders CUSTOMER

7 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really thorough, and we can depend on what they are saying. It's always a job well done.

Their thoroughness and that they explain what they are doing, I was very happy.

Doug R.

VERIFIED M&M Builders CUSTOMER

8 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very good attention to detail. They listen to what the customer wants. They use very high quality wood.

Their professionalism

Gil L.

VERIFIED M&M Builders CUSTOMER

9 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good to work with, they communicate well, they keep you up-to-date, and their work is extremely professional. I got exactly what I wanted.

The quality of their work, it was all very good.

Mary B.

VERIFIED M&M Builders CUSTOMER

10 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality is very good, and they listen to you about what you want. They don't try to push anything on you.

The quality

Randy B.

VERIFIED M&M Builders CUSTOMER

11 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very accurate in their estimates. They completed the project on time and on budget. Their quality is awesome.

Their willingness to take in our ideas and work with us

Rita L.

VERIFIED M&M Builders CUSTOMER

12 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they were going to do. The staff and workers were very respectful of my property. They were very professional and courteous. They were dealing with my patio. I felt very comfortable and safe.

They delivered on all of my expectations. There were no issues whatsoever. I never had to call and complain about anything.

Sean O.

VERIFIED M&M Builders CUSTOMER

13 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark, the owner, is a really honest and fair guy. He's honest with his estimates. The whole crew is a great group of guys.

I liked the fact that they showed up on time, and they did the job within the amount of time they said they were going to. They were also super clean.

Wayne B.

VERIFIED M&M Builders CUSTOMER

14 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark inspires confidence.

We took a couple of bids for our deck, and he was the only one that came in, listened to the plans, and made some suggestions to make it better. All of the other guys weren't nearly as personable.

Bruce D.

VERIFIED M&M Builders CUSTOMER

15 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a pretty good experience with M&M Builders. They do top-notch work.

The crew is very nice and trustworthy.

Grace O.

VERIFIED M&M Builders CUSTOMER

16 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have excellent workmanship, a competitive price, and very personable workers. Mark, the owner, is very personable as well.

The quality of their work, it was a fantastic experience. Things went smoothly. The guys were wonderful. They got done when they said they would get done.

Frank M.

VERIFIED M&M Builders CUSTOMER

17 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide top notch craftsmanship, and they are very professional. They have good communication and prompt responses.

Their craftsmanship and their getting everything done on time, it wasn't cheap, but it was a pretty good experience.

Girvin P.

VERIFIED M&M Builders CUSTOMER

18 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and do good, high quality work.

I like their ability to do the job the way it is supposed to be done.

Jeff S.

VERIFIED M&M Builders CUSTOMER

19 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're awesome.

Timely, price-conscious, and high quality work

Quel C.

VERIFIED M&M Builders CUSTOMER

20 of 91

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They have a good price, they know what they're doing, and they get the job done.

I like that they have a competitive price.

Read All 91 Survey Responses at Ratings View