Diamond Certified Company Report

Metric Motors

Diamond Certified Company Report

Metric Motors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Tyler N.

VERIFIED Metric Motors CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to take their business there. That is what I would say.

They were really good with communication, timeliness, and they also have a nice facility and a nice, clean shop.

Jenny P.

VERIFIED Metric Motors CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and Bo is very helpful.

Their convenient location and they go out of their way to make sure you have good service and you are taken care of.

Phil S.

VERIFIED Metric Motors CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really great, I would go back to them again.

They were friendly, accommodating, and gave a lot of information. They were helpful.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Metric Motors provides a wide range of repair and maintenance services for all types of vehicles (with an emphasis on European and Asian models) at its Sonoma facility. The company has the training and equipment to handle everything from factory-recommended maintenance work to comprehensive engine and transmission rebuilds, and it also offers free towing within 10 miles of its shop for its customers’ convenience.

President John Posey says much of Metric Motors’ success can be attributed to its honest approach to the auto repair process. “We don’t try to sell our customers things they don’t need—once we determine what’s going on with their cars, we tell them what repairs they need immediately and what can wait. They really appreciate that type of honesty.”

Metric Motors concentrates on quality control in every aspect of its work, which Mr. Posey says is important for maintaining high levels of customer satisfaction. “Everything is based on reputation in this industry—if we overcharge people or send out vehicles prematurely, word will get around, so we’re very focused on quality control. Whether we’re overseeing each other’s work or test-driving cars before they leave, we’re dedicated to achieving the best possible results.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Metric Motors

Locations

Sonoma County

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SERVICES PERFORMED

Auto Repair & Maintenance
Engine & Transmission Repairs
Electrical Repairs & Modifications
Diagnostics
Pre-Purchase Inspections
Suspension & Steering Service
Tires & Brakes

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Metric Motors

A look at Metric Motors’ service area

Company Profile

Metric Motors provides a wide range of repair and maintenance services for all types of vehicles (with an emphasis on European and Asian models) at its Sonoma facility. The company has the training and equipment to handle everything from factory-recommended maintenance work to comprehensive engine and transmission rebuilds, and it also offers free towing within 10 miles of its shop for its customers’ convenience.

President John Posey says much of Metric Motors’ success can be attributed to its honest approach to the auto repair process. “We don’t try to sell our customers things they don’t need—once we determine what’s going on with their cars, we tell them what repairs they need immediately and what can wait. They really appreciate that type of honesty.”

Metric Motors concentrates on quality control in every aspect of its work, which Mr. Posey says is important for maintaining high levels of customer satisfaction. “Everything is based on reputation in this industry—if we overcharge people or send out vehicles prematurely, word will get around, so we’re very focused on quality control. Whether we’re overseeing each other’s work or test-driving cars before they leave, we’re dedicated to achieving the best possible results.”

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Company Philosophy

“We treat every car like it was our own, which means we take the time to ensure each phase of our work is done correctly. It gives us a real sense of accomplishment to know we’ve made a vehicle more reliable than when it arrived at our shop.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Metric Motors, keeping customers happy comes down to two key factors: honesty and high-quality work. “Our customers really appreciate how we treat them and their vehicles,” says President John Posey. “We don’t try to sell them stuff they don’t need. In fact, once we get an overall idea of what’s going on with a customer’s vehicle, we categorize which repairs they need immediately and which can wait for the future.”

Metric Motors has been repairing and maintaining all types of vehicles (with a special focus on European and Asian models) at its Sonoma facility since 2008. The company has the in-house capabilities to handle everything from factory-recommended maintenance services to engine and transmission rebuilds, and it also offers free towing within 10 miles of its shop for the convenience of its customers.

Unlike less experienced auto repair shops that take a “one size fits all” approach to each job in an effort to maximize their workload volume, Metric Motors takes the time to perform detail-oriented work on every vehicle that comes to its facility. “We hold ourselves to a high standard and work together to oversee each other’s work,” affirms Mr. Posey. “Reputation is very important in this industry, so we never allow a car to leave our shop until all the work has been done correctly.”

Ultimately, Mr. Posey sees Metric Motors’ ability to specialize in certain aspects of auto repair as one of its most important attributes. “Specializing in models like Mercedes-Benz, BMW and Porsche really sets us apart,” he says. “We have high-end computer diagnostic machines that are designed for these types of vehicles, and I personally have almost 20 years of experience working on European vehicles, so I understand the intricacies of their electrical systems and other components.”

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Industry Info

If you drive a car with a turbocharged engine, make sure you understand how to care for it over the long term.
Vehicles with turbocharged engines are enjoying a renaissance of sorts, thanks to their power and an emphasis on efficiency. “In the last several years, everything seems to be moving toward supercharged or turbocharged engines,” confirms John Posey, owner of Metric Motors in Sonoma. “The newest thing is smaller displacement engines with some sort of turbo or supercharger to add the power back.”

But all of that power and efficiency doesn’t come without extra responsibility on the part of vehicle owners. “People who own these vehicles need to keep in mind that more maintenance is required,” says Mr. Posey. “They’re pushing a lot of power out of these tiny motors. That doesn’t mean the motors wear more easily, but they do need to be maintained more frequently than regular-sized motors.”

So, how can owners of turbocharged vehicles stay on top of maintenance and keep their cars running smoothly? Consider the following tips:

• Allow a few minutes for a cool-down idle after a long drive to give the oil time to cool and prevent sludging, clogging, and insufficient lubrication, which can wear engines and cause early failure.
• Have the oil changed as recommended by the manufacturer, and be sure to use the recommended oil or blend.
• Keep speed and gear in balance—don’t travel too slowly in a high gear or you could strain the engine. Select a lower gear to reduce the number of times you have to use your turbo.
• Use the right type of fuel. Manufacturers recommend a specific octane for turbocharged vehicles. Using a lower-octane fuel can cause knocking and may affect performance.
• Don’t be hard on the throttle. Press the throttle evenly and resist the urge to speed up too quickly.

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Frequently Asked Questions

Q: Do I need to have my vehicle serviced at the dealership to maintain my warranty?
A: Not necessarily. As long as you follow the maintenance that’s prescribed by the manufacturer, your warranty will stay intact. In fact, choosing an independent shop can save you money. We offer a variety of certified maintenance schedules.

Q: Do you work with extended warranty companies?
A: Yes, we deal with extended warranty companies all the time.

Q: Can you tell me which repairs I need right away and which repairs can wait?
A: Yes. We’ll give you all the information about what needs to be done to your car, including the scale of severity of the problem.

Q: Can you work on hybrid vehicles?
A: Yes. As hybrids have become more popular, we’ve developed the skills and experience necessary to service these highly automated vehicles.

Q: Do you offer towing services?
A: If you need a tow, we’re happy to provide it free of charge within 10 miles of our shop, as long as you choose us to perform the necessary repair work.

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SELECTED PHOTOS FROM Metric Motors

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Bo Posey

Expert CONTRIBUTOR PROFILE
  • Bo Posey is a lifetime veteran of the automotive industry and president of Metric Motors, a Diamond Certified company. He can be reached at (707) 206-7356 or by email.

Bo Posey: An Early Fascination

By James Florence, Diamond Certified Resource Reporter

SONOMA — Even from a young age, Bo Posey seemed destined for a career in the automotive industry. “My dad was a machinist and always did his own car maintenance, so I was introduced to automotive work early on,” he recounts. “I’ve always been fascinated by cars. Even before I started working on real ones, I was fixing remote-controlled cars for kids in my neighborhood.”

As soon as he was of age, Bo dove headfirst into a professional automotive career. “Right out of high school, I began working as a mechanic for a trucking company, maintaining and repairing big rigs. From there, I took a job at a Land Rover dealership in San Rafael, and over the next 16 years I worked in various capacities and establishments throughout the Bay Area, including a two-year stint at Mercedes-Benz.” Eventually, Bo decided it was time to go into business for himself, so he purchased Metric Motors in 2017.

Today, Bo says his favorite part of his job is the satisfaction he derives from taking care of his customers. “We primarily work on European and Asian vehicles, which gives vehicle owners in the Sonoma Valley an alternative to dealerships. It’s a good feeling to know we’re doing quality work and giving our customers a good value for their dollars.”

A resident of Sonoma (where he lives with his wife, Beth, and stepson, Spencer), Bo spends his time outside of work engaged in a variety of active pastimes. “I’m into motorsports—I like riding motorcycles and off-roading with quads. During the summers, our family spends a lot of time at Lake Berryessa, where we do a lot of off-roading and boating. Also, my stepson and I are really into sports, so we enjoy watching games together, and Beth and I attend his school sporting events.”

When asked about a personal philosophy, Bo cites the wisdom of the Golden Rule. “I try to treat people how I’d want to be treated,” he says. “That’s the way I was raised, and that’s the way I try to do things in both my personal life and my business. At the shop, that means being honest with customers, making them feel comfortable and explaining things in ways they can understand.”

When asked the first thing he’d do if he were to retire tomorrow, Bo says he’d take a vacation. “I could use a vacation—it’s been a while since I’ve had one. I’d probably go to Hawaii. My wife has been wanting to go, so I’d probably take her over there and spend some time relaxing.”

Ask Me Anything!

Q: What’s your favorite sports team?

A: The San Francisco Giants

Q: Coffee or tea?

A: Coffee.

Q: If you could time travel, would you go to the past or the future?

A: I’d go back to the ’60s or ’70s, just because they had way cooler cars back then.

Q: What’s your favorite thing to do on a rainy day?

A: I usually end up in the garage, working on a car or cleaning up. I go a little stir crazy.

Q: What’s your favorite snack?

A: Beef jerky.

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Expert articles
  • Turbocharged Engines: What You Need to Know

    SONOMA — In recent years, more and more vehicle manufacturers are incorporating turbocharger technology into their engine designs. A turbocharger utilizes exhaust gas to pressurize the air inside the engine, which enables the engine to take in more fuel. With the smaller size of today’s vehicle engines, turbochargers provide a great way to maximize power and fuel efficiency.

    However, with this increased power and efficiency comes an increased need for maintenance. Since turbochargers spin at up to 200,000 RPMs, if they don’t have enough oil for lubrication, they’ll fail quickly, which will result in costly repairs. For this reason, I suggest keeping up with factory-recommended maintenance and regular oil changes. In general, it’s better to have your oil changed earlier than later, as procrastinating may lead to substantial (and costly) problems.

    Read moreRead less
Expert video tip
  • Video: Maintaining a Turbocharged Vehicle

    Complete Video Transcription:

    SONOMA — Host, Sarah Rutan: If your car has a turbocharged engine, it’s important to understand how this feature affects maintenance needs. Today we’re in Sonoma with Diamond Certified Expert Contributor Bo Posey of Metric Motors to learn more.

    Diamond Certified Expert Contributor, Bo Posey: With the trend of the industry going more and more vehicles being turbocharged, maintenance is extremely important. Turbochargers add more air to the engine, which enables more fuel to be put in, which makes a smaller engine be able to be more powerful and more fuel-efficient. With that being said, the maintenance on those is very, very important. Those turbochargers create a lot of heat and upwards of two hundred thousand RPMs. My suggestion is to follow your factory-recommended maintenance, and if getting your oil service done before, is actually way better than doing it later.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Metric Motors WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Metric Motors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Metric Motors : Average 9.5 out of 10 based on 100 unique customer surveys of customer satisfaction.

Tyler N.

VERIFIED Metric Motors CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to take their business there. That is what I would say.

They were really good with communication, timeliness, and they also have a nice facility and a nice, clean shop.

Phil S.

VERIFIED Metric Motors CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really great, I would go back to them again.

They were friendly, accommodating, and gave a lot of information. They were helpful.

Jenny P.

VERIFIED Metric Motors CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and Bo is very helpful.

Their convenient location and they go out of their way to make sure you have good service and you are taken care of.

Ed D.

VERIFIED Metric Motors CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them they are excellent and to definitely go there.

That it was a small shop and the owner was very attentive and hands on and explained everything. I got the impression that he was a very honest person and very helpful.

Lee N.

VERIFIED Metric Motors CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Friendly and good service

Friendly and good service

Dick R.

VERIFIED Metric Motors CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

We got recommended to them by a neighbor and I would certainly recommend them to a neighbor.

The communication with the guy upfront

Jason F.

VERIFIED Metric Motors CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good with foreign vehicles.

Their professionalism, timeliness, and straightforwardness, I could trust them.

Will S.

VERIFIED Metric Motors CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing

They were just helpful.

Erich H.

VERIFIED Metric Motors CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, conscientious, and helpful. I have no complaints.

They seem to know what they are doing, and they are close by.

Mike W.

VERIFIED Metric Motors CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with and quick to resolve any problems

They were able to get me in pretty quickly and they did a pretty thorough service.

Randy W.

VERIFIED Metric Motors CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable, honest, and forthright.

I could trust them. They were conscientious and did great work.

Gretchen J.

VERIFIED Metric Motors CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Friendly, helpful, and they always try to squeeze me in and get me timely service. I have never had to return for something that they have already worked on.

Everything has been good.

Alex C.

VERIFIED Metric Motors CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's an excellent place to go to for car repair.

They are extremely responsive in helping me take care of my car.

Bill P.

VERIFIED Metric Motors CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very easy to deal with and they get right on it. Bo and Alex are really good to work with.

They are easy to work with, they get you in and out, and the pricing is very fair. It is much different than going to a dealer.

John P.

VERIFIED Metric Motors CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They did what they said when they would.

Judy C.

VERIFIED Metric Motors CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing

Nothing

Andy S.

VERIFIED Metric Motors CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just like your personal mechanic. I was really impressed with them and they were very knowledgeable and they provided an estimate and they did the work in a timely manner. My vehicle was returned to me in nice, pristine condition. They put mats inside of it to keep it clean.

Just that they really provided high quality service

Isaiah S.

VERIFIED Metric Motors CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly.

They had a waiting room, which was cool, and they didn't try to get me to buy stuff or have any repairs that I didn't necessarily need or go there.

Mark T.

VERIFIED Metric Motors CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Take your car there, don't waste your time.

They do good work and they are 100% honest folk.

Lori W.

VERIFIED Metric Motors CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

My very first experience with them and I would be inclined to get to know them better and go back again. They seemed very knowledgeable, very nice, and very competitive pricewise. They came highly recommended by someone who is a car enthusiast.

They came highly recommended and they could book me soon enough and they turned my car around the same day. It was not very complicated as I was just getting a break and I would try them again for more.

Read All 100 Survey Responses at Ratings View