Diamond Certified Company Report

Mark’s Transmission Service

Diamond Certified Company Report

Mark’s Transmission Service

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i

Gavin W.

VERIFIED Mark’s Transmission Service CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wish there was a thousand of them in the country. I would grade them an A+, very good.

The quality of care for clients and the quality of my car, if there are any problems or there is anything wrong, they bring it back and fix it. I will go to them for the rest of my life. They are amazing.

Jack B.

VERIFIED Mark’s Transmission Service CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I refer them to anyone who needs work done on their car.

They keep in constant contact. They are always helpful and prompt at getting things done.

Ryan B.

VERIFIED Mark’s Transmission Service CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel confident in their work.

They are very professional. They are also friendly and have time to talk.

Read All 225 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owner Mark Garcia (L) and Service Writer Al Pacheco

Mark’s Transmission Service provides a complete range of transmission services for all types of vehicles at its Fremont facility. In addition to its comprehensive transmission capabilities (which include other drivetrain aspects like differentials and transfer cases), the company offers general auto repair services such as brake and suspension work, air conditioning and heating system repairs, basic tune-ups, engine replacements, and more.

Owner Mark Garcia credits much of Mark’s Transmission Service’s success to its ability to act as a one-stop shop for all its customers’ auto repair needs. “For example, if a customer needs a transmission repair and new brakes at the same time, they don’t have to go shop to shop because it’s all covered here,” he explains. “We take a lot of pride in the variety of ways we can help our customers.”

Mark’s Transmission Service is also known for its ability to diagnose complicated transmission problems that many shops have difficulty even finding. “In our 30-year history, we’ve come across problems that others hadn’t seen and performed repairs that others hadn’t even attempted,” says Mr. Garcia. “We’re not afraid of tackling problems that seem impossible to fix.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Mark’s Transmission Service

COMPANY CONTACT
Locations

Alameda County

Get Directions
SERVICES PERFORMED

Repair, Rebuilding, and Exchange of Automatic and Manual Transmissions
Differentials and Transfer Cases
Engine Repair, Rebuilding and Replacement
Automotive Heating and Air Conditioning
Suspensions and Routine Maintenance
Brakes

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Mark’s Transmission Service

A Mark’s Transmission Service technician works on a customer’s brakes.

Company Profile

Mark’s Transmission Service provides a complete range of transmission services for all types of vehicles at its Fremont facility. In addition to its comprehensive transmission capabilities (which include other drivetrain aspects like differentials and transfer cases), the company offers general auto repair services such as brake and suspension work, air conditioning and heating system repairs, basic tune-ups, engine replacements, and more.

Owner Mark Garcia credits much of Mark’s Transmission Service’s success to its ability to act as a one-stop shop for all its customers’ auto repair needs. “For example, if a customer needs a transmission repair and new brakes at the same time, they don’t have to go shop to shop because it’s all covered here,” he explains. “We take a lot of pride in the variety of ways we can help our customers.”

Mark’s Transmission Service is also known for its ability to diagnose complicated transmission problems that many shops have difficulty even finding. “In our 30-year history, we’ve come across problems that others hadn’t seen and performed repairs that others hadn’t even attempted,” says Mr. Garcia. “We’re not afraid of tackling problems that seem impossible to fix.”

Read moreRead Less
Company Philosophy

“We take an honest approach to auto repair and treat every customer the way we’d want to be treated in the same situation. Honesty has been a key part of our prosperity—it allows us to build trust with our customers and gives them the confidence to refer us to their friends and family.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for transmission repair companies that have earned the prestigious Diamond Certified award. For Mark’s Transmission Service, the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its industry knowledge, professional capabilities and passion for fixing vehicles to make sure every job is done right the first time. “We know exactly what it takes to ensure our customers’ cars stay on the road for as long as possible,” says owner Mark Garcia. “We have total confidence in our abilities, and that’s been an important part of our success.”

Mark’s Transmission Service has been providing transmission services for all types of vehicles at its Fremont facility since 1982. In addition to its comprehensive transmission capabilities (which include other drive train aspects like transfer cases and differentials), the company offers general auto repair services such as tune-ups, air conditioning and heating system repairs, brake and suspension work, engine replacements, and more.

Unlike less experienced transmission repair shops that strive to maximize their workload volume by simply swapping out old transmissions for new ones, Mark’s Transmission Service prides itself on its ability to rebuild transmissions–a specialized service that few companies are qualified to offer. “When we rebuild a transmission, we incorporate all the updates and modifications that the manufacturer has made since it was originally built,” explains Mr. Garcia. “Our customers end up with much better results than if we were to simply swap out the parts.”

Another distinguishing feature of Mark’s Transmission Service is its status as a family-owned and operated business, which Mr. Garcia says has been a crucial aspect of its longevity. “As a family business, the last thing we want is to take our work problems home with us, so every day we focus on performing great work that’s satisfying to both us and our customers. Everything we do has a lot of integrity behind it, and our customers understand and appreciate that.”

Read moreRead Less
Industry Info

If your car is having transmission problems, consider the benefits of rebuilding over replacing. The standard mode of operation in the transmission repair business is “exchange,” where a shop will simply swap out a failing transmission with a new one of the same model. While this method is fast and allows a shop to be more productive, it doesn’t always produce the best results. “When a shop rebuilds a transmission, it’s able to incorporate all the latest modifications and updates, so the customer ends up with an upgraded product,” explains Mark Garcia, owner of Mark’s Transmission Service in Fremont. “In my opinion, rebuilding is just a better way to ensure a transmission’s overall efficiency.”

Mr. Garcia says transmissions have become increasingly complex over the years, so it’s important to find a transmission repair shop that stays at the forefront of industry advancements. “There’s a lot of new technology out there, and transmission manufacturers are constantly updating and modifying their designs. Make sure you find a shop that stays current with all the training, updates and modifications necessary to work on these types of transmissions.”

According to Mr. Garcia, technological advancements have also made the transmission repair process more expensive. “Oil and parts in particular have increased in price, and since electronics have become more complex, repair shops need to have state-of-the-art electronic diagnostic equipment,” he says. “Just 25 years ago, a transmission could be rebuilt in one day; now, it takes two or three days.”

After you have your transmission rebuilt, Mr. Garcia recommends having it serviced once a year to ensure it stays in the best condition. Also, don’t forget to check your automatic transmission fluid every 1,000 miles or so. Look for signs of trouble like low levels, a dark color or a burnt smell. If the fluid is lower than usual, your transmission might have leaking seals or a problem with one of its components.

Read moreRead Less
Frequently Asked Questions

Q: Do I need to make an appointment?

A: No, but we recommend making one so you can reduce your waiting time as much as possible

Q: How much does it cost to rebuild a transmission?

A: It depends on your vehicle and the condition of its transmission. Once we complete the initial inspection and determine the extent of the work, we’ll tell you exactly how much it will cost.

Q: How long does it take to rebuild a transmission?

A: It usually takes about two or three days to rebuild a transmission, but the process can take longer if we have to order parts.

Q: Can you arrange for towing?

A: Yes. We have a local towing service that charges wholesale rates, and we absorb the towing costs for major repairs. We can accommodate long-haul towing as well.

Q: Do you offer free inspections and estimates?

A: Yes.

Read moreRead Less

SELECTED PHOTOS FROM Mark’s Transmission Service

Shares
Diamond Certified RATINGS ON Mark’s Transmission Service
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i

Gavin W.

VERIFIED Mark’s Transmission Service CUSTOMER

1 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

I wish there was a thousand of them in the country. I would grade them an A+, very good.

The quality of care for clients and the quality of my car, if there are any problems or there is anything wrong, they bring it back and fix it. I will go to them for the rest of my life. They are amazing.

Jack B.

VERIFIED Mark’s Transmission Service CUSTOMER

2 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

I refer them to anyone who needs work done on their car.

They keep in constant contact. They are always helpful and prompt at getting things done.

Ryan B.

VERIFIED Mark’s Transmission Service CUSTOMER

3 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

I feel confident in their work.

They are very professional. They are also friendly and have time to talk.

Mr. S.

VERIFIED Mark’s Transmission Service CUSTOMER

4 of 225

Quality 10
10
Loyalty No
CRITIQUE

They do good work but charged more than I expected.

They do really good, quality work.

Mr. H.

VERIFIED Mark’s Transmission Service CUSTOMER

5 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They are a reliable and trustworthy shop to go to.

I was able to bring my own gear oil, so he could replace it in my transmission. That was cool. I only had to pay for labor.

Ms. M.

VERIFIED Mark’s Transmission Service CUSTOMER

6 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

Excellent depth of knowledge, they are more than happy to work with you, and they have fair pricing.

How personable, smart, and helpful the owners are

Mr. B.

VERIFIED Mark’s Transmission Service CUSTOMER

7 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They are helpful and a good place to go to.

The people are nice.

Mr. S.

VERIFIED Mark’s Transmission Service CUSTOMER

8 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

Very knowledgeable, the cost, and they provide a lot of options. They are upfront, and I knew exactly what was going to happen.

The communication was very good.

Tim S.

VERIFIED Mark’s Transmission Service CUSTOMER

9 of 225

Quality 10
10
Loyalty No
CRITIQUE

They took a long time to do my car.

Quality work, but it took too long.

Mr. O.

VERIFIED Mark’s Transmission Service CUSTOMER

10 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They are great and easy to work with. He was open, honest, and tried make everything as cost effective as possible. He talked me through everything, so I was aware of what my options were. Overall, it was a great experience.

I really enjoyed working with Able. He was great.

Mr. G.

VERIFIED Mark’s Transmission Service CUSTOMER

11 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They have a lot of customers, so you have to gmake an appointment. They do good quality work, and it's worth the wait. They are honest, good people.

They did a great job. I didn't have to go back. I had no problems, and they told me verbally that if anything happens for me to bring it back. Just really nice people, and I liked the chicken that cruises around the shop.

Mr. S.

VERIFIED Mark’s Transmission Service CUSTOMER

12 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were convenient.

Mr. O.

VERIFIED Mark’s Transmission Service CUSTOMER

13 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They were fast and did a good job.

Overall, the quality of their work

Angela F.

VERIFIED Mark’s Transmission Service CUSTOMER

14 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

If you need transmission work or repairs done, call them.

They are honest, timely, and very informational. They fixed my car!

Ray S.

VERIFIED Mark’s Transmission Service CUSTOMER

15 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They are very honest.

I've been using them for a number of years. They did a transmission in a car of mine, a jaguar. Not quite a year later, I had a problem with it, so I took it back. He looked at it, said it was his mistake, and fixed for free. It was a very expensive job. Now, that's service. I have been going back ever since.

Mrs. U.

VERIFIED Mark’s Transmission Service CUSTOMER

16 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

Don't go to any other mechanic in the Bay Area, just go to them. I am overly satisfied.

They got my car in quickly. He always answers the phone. He is honest, kind, and quick.

Ms. M.

VERIFIED Mark’s Transmission Service CUSTOMER

17 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good. They even came and picked up my truck.

Very personable, and hid my key so I could pick it up on the weekend.

Mr. G.

VERIFIED Mark’s Transmission Service CUSTOMER

18 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

My van's still running.

The price was fair for the job, and my van's running fine, so I'm excited.

Mrs. S.

VERIFIED Mark’s Transmission Service CUSTOMER

19 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They do a very good job for a good price.

They worked with me. I got to watch them do a diagnosis to understand it better.

Ash M.

VERIFIED Mark’s Transmission Service CUSTOMER

20 of 225

Quality 10
10
Loyalty Yes
CRITIQUE

They are truthful and honest.

Their overall honesty, which is really important to me.

Read All 225 Survey Responses at Ratings View

Contact Info