Diamond Certified Company Report

Maine Electric, Inc.

Diamond Certified Company Report

Maine Electric, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 401 VERIFIED CUSTOMERS i

Mary O.

VERIFIED Maine Electric, Inc. CUSTOMER

1 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful, and they upgraded our electrical panels to code specifications.

I really liked the technicians who came out to help me. They were professional and courteous.

Barbara N.

VERIFIED Maine Electric, Inc. CUSTOMER

2 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys were very fun and great to have around doing the work. They did the work perfectly.

I had some complicated things and they put it together perfectly. I thought they were great.

Brian P.

VERIFIED Maine Electric, Inc. CUSTOMER

3 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do, there are no extra charges, and they don't do any work that isn't authorized.

He spotted some other electrical issues with my home that I wasn't aware of, and that was appreciated. They did a great job.

Read All 401 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Maine Electric, Inc. is a full-service electrical contractor that serves residential clients throughout the Bay Area. The company repairs and replaces a wide variety of electrical systems and equipment, including appliance circuits, ceiling fans, GFCI outlets, lighting fixtures, generators, smoke detectors and more. It can also provide troubleshooting services and install whole house surge protectors.

Maine Electric emphasizes the importance of ongoing training for its technicians. All technical issues, such as code changes or challenges presented by current projects, are reviewed on a weekly basis, and all electricians attend regular classes to stay updated on the industry’s procedural and technological advancements. “Our technicians are not only highly trained, they’re uniformed and drug-free,” says owner Scott Mamola. “They wear shoe covers and use mats to protect customers’ floors, and they stock vacuum cleaners in their trucks to ensure homes are completely clean when they leave.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Maine Electric, Inc.

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Full-Service
Residential

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Maine Electric, Inc.

Company Profile

Maine Electric, Inc. is a full-service electrical contractor that serves residential clients throughout the Bay Area. The company repairs and replaces a wide variety of electrical systems and equipment, including appliance circuits, ceiling fans, GFCI outlets, lighting fixtures, generators, smoke detectors and more. It can also provide troubleshooting services and install whole house surge protectors.

Maine Electric emphasizes the importance of ongoing training for its technicians. All technical issues, such as code changes or challenges presented by current projects, are reviewed on a weekly basis, and all electricians attend regular classes to stay updated on the industry’s procedural and technological advancements. “Our technicians are not only highly trained, they’re uniformed and drug-free,” says owner Scott Mamola. “They wear shoe covers and use mats to protect customers’ floors, and they stock vacuum cleaners in their trucks to ensure homes are completely clean when they leave.”

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Company Philosophy

"As proof of our commitment to providing excellent customer service, we promise, in writing, 100 percent satisfaction. We're also straightforward about pricing and always explain the specifics of our services before work begins, which eliminates surprises and makes the electrical repair process as streamlined as possible."

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Comparative Summary

Maine Electric, Inc. is committed to safety. That’s why their electricians participate in weekly safety and training sessions and take ongoing courses in the latest technology. And all their technicians are fully certified electricians as required by California law.

Maine Electric starts building trust with their customers from their first interaction. Their uniformed technicians show up on time. They are committed to protecting customers’ homes by laying down floor mats so they don’t track in dirt, putting down drop cloths inside the home and wearing floor-saving boot covers during the entire visit. And before they leave, Maine Electric employees clean up by using their own company vacuum cleaners. Customer homes are often even cleaner than when they arrived.

Straightforward pricing is another hallmark of Maine Electric, Inc. Some electricians take advantage of customers by charging more than their initial bid, purposely adding on charges to increase their earnings. But Maine Electric’s process–and integrity–eliminates this issue entirely. “We explain our pricing before any work begins,” says owner Scott Mamola, “and have a flat-rate system based on the exact job, so there are no surprises.”

When it comes to warranties, Maine Electric stands behind their work. “Our clients are 100% satisfied or they don’t pay,” says Mr. Mamola. “All of our work is covered by our Two-Year Risk-Free Guarantee, and our No-Lemon Guarantee covers our electrical panels for 10 full years after installation. We also give free light bulbs for life, which means that when we install new lighting, we will supply free light bulbs for as long as you own your home. Rather than going to the hardware store and climbing up on a ladder to replace a bulb, you just make a phone call and we do it for you, for free.”

Did you know that 33% of home electrical fires result from faulty wiring? Maine Electric wants to protect your family, so they offer their signature Home Protection Plan. Their plan includes:
• Annual home safety inspections by Maine Electric’s state-certified electricians
• Comprehensive reports on the condition of your home’s current electrical system and any recommended upgrades and repairs
• 10% off all recommended products and electrical services
• Priority electrical repairs and services
• Exclusive special offers and discounts

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Industry Info

When it comes to choosing an electrician, think SAFETY first. Electrical work can put your home and your family in danger if it’s not done right, so it’s important to pick an electrical contractor who is safe, knowledgeable and skilled in electric repairs and installations. Unlike other service industries that may require only the principal of the company to be licensed, all electrical contractors must be certified by the state of California in order to do electrical repairs and new electrical installations.

There are some considerations you should take into account when choosing your electrician. Scott Mamola, owner of Maine Electric, Inc. explains, “There are a lot of people who say they know how to do certain electrical tasks, but a qualified electrician has to be certified and licensed to do the work. The industry is constantly being fueled by handymen and people who work out of the back of their truck, so it’s also smart to consider whether your contractor will be around in the future if you need follow-up service or warranty work.”

If you’re living in an older home, expert electricians can make your home safer. “Older homes usually have older wiring, and that can cause fire hazards,” Mr. Mamola explains. “A qualified electrician can install arc fault protection breakers that recognize the types of sparks that represent hazards and shuts off the power to protect homeowners and their property.”

And when it comes to cutting-edge electrical technology, only a certified electrician can get you the newest, safest innovations. Mr. Mamola explains, “Most people sleep right through a traditional smoke alarm. But with voice-capable alarms, you can record your voice on them and it’s more effective in waking up your loved ones.” Mr. Mamola adds that an electrician can make life safer with other tools, including child-safe outlets and ground fault detection devices.

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Frequently Asked Questions

Q: What if I need emergency electrical service?

A: A live person answers our phones at all times, 24/7. We even have an after-hours emergency phone number, (925) 443-3377, so you can get help fast.

Q: I’m nervous about having workers in my home. Should I be concerned?

A: We never use subcontractors, so all of our electricians are employees of Maine Electric who have been with our company since we started in 2004. Our electricians have all passed background checks, random drug testing and have clean DMV licenses. They’re state certified journeymen electricians, are uniformed and wear ID badges for safety. And they’re clean-cut and smell good.

Q: What if I want to know how much the job will cost before you do any work?

A: You’ll be glad to know we don’t charge an hourly rate. Instead, we have flat pricing that’s based on the job. Our prices are competitive and are well-worth the service we give. And the best part is you’ll know exactly how much the job will cost upfront.

Q: What if one of your employees is injured on my property or damages something in my home?

A: We are licensed, bonded, insured, and have workers’ compensation insurance that covers our employees. Electrical work is what we do 100% of the time. We know what we’re doing and we know how to do it safely, so you don’t have to worry. And we know how to take care of our customers’ homes. We use entry carpets before we enter the premises, and we put down drop cloths and wear boot covers while we’re in customer homes. All of our technicians even carry vacuums in their vehicles so they leave your home clean.

Q: You also do solar installations. Why should I go solar?

A: The benefit of solar is controlling your investment in electricity now and in the future. With solar, you’re conserving energy. And because prices will always go up, you’re also controlling the price of your energy so that it stays at one level.

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SELECTED PHOTOS FROM Maine Electric, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Scott Mamola

Expert CONTRIBUTOR PROFILE
  • Scott Mamola is a 23-year veteran of the electrical industry and owner of Maine Electric, Inc., a Diamond Certified company since 2006. He can be reached at (925) 231-0744 or by email.

Scott Mamola: A Spark of Interest

By James Florence, Diamond Certified Resource Reporter

LIVERMORE — Scott Mamola may have begun his professional life as a construction hand, but it wasn’t long before a related trade sparked his interest. “After working for a while as a laborer, I started to notice the electricians on the jobsites,” he recounts. “They didn’t look quite as beat up as us laborers, and their work seemed a little more technical. Plus, from what I gathered, they made better money. All things considered, I decided it would be a good trade to get involved in.” After earning his electrical certification in trade school, Scott gained industry experience working for a couple of electrical contractors before obtaining his contractor’s license and starting his own business.

Today, as owner of Maine Electric, Inc., Scott says his favorite part of his job is cultivating his team. “I enjoy introducing new employees to our culture, watching them grow and seeing the successes they get in our company. It always makes me happy when a recently hired employee reports back to me that they feel at home here.”

Born in San Jose, Scott resides today in Tracy with his wife and three children. When asked what he enjoys about living and working in the Bay Area, he cites the abundance of professional opportunity. “I appreciate the fact that there’s a lot of opportunity in our field. Even though the economy can be up and down at times, there are always people willing to pay for great service, which has kept us in business all these years.”

Outside of work, Scott likes spending as much time as possible outdoors. “I’m not one for sitting around the house, so I like to get away on the weekends,” he says. “Our family does a lot of boating at local lakes, and in the summer we usually rent a houseboat or stay at a cabin. I’m also a diehard water fowler and enjoy going hunting with my sons.” Additionally, Scott enjoys attending his children’s sporting events. “My daughter is involved in competitive cheerleading, and both of my sons are into sports like basketball, football, and wrestling.”

In his life and career, Scott espouses the importance of having good intentions. “In every situation I encounter, I always try to do the right thing,” he explains. “Even if what I thought was a good decision ends up being a bad one, I know at least I had the right intention, and that goes a long way in life and business.”

When asked the first thing he’d do if he were to retire tomorrow, Scott says he’d acquire a more itinerant mode of living. “I would like to stay in a different climate every three months and constantly change up my scenery, as well as expose my kids to new places and points of interest. What can I say…I guess I just have a hard time sitting still!”

Ask Me Anything!

Q: Coffee or tea?
A: Coffee.

Q: Are you a dog person or a cat person?
A: A dog person—I have a black lab.

Q: What’s your favorite local restaurant?
A: Tracy Thai Restaurant in Tracy.

Q: Music or talk radio?
A: I really like talk radio, especially NPR and all the stories they have. When I’m listening to that, a three-hour drive can feel like 20 minutes.

Q: What was your favorite toy as a child?
A: My Green Machine, which was basically a combination of a bike and a big wheel.

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Expert articles
  • Identifying Hazardous Electrical Panels

    LIVERMORE — If you live in an older home and have never looked at your electrical panel, it’s time you did. Why? There’s a chance your entire electrical system is relying on a defective product.

    Despite advances in circuit breaker technology, many older homes still have their original electrical panels. However, in some cases, this isn’t merely an energy efficiency issue—it’s a safety issue as well. Certain brands of discontinued panels (most notably Federal Pacific and Zinsco) are still present in homes across the United States, despite having lost their UL listing and being known to be defective.

    One of the biggest problems seen with these panels is when their circuit breakers fail to register dangerous conditions such as shorted or overloaded circuits, which stops them from tripping when they should. Since circuit breakers are your first line of defense against electrical hazards, if yours aren’t working properly, it leaves your family and home susceptible to a significant safety risk. To avoid this, look inside your panel and make sure it doesn’t have a Federal Pacific or Zinsco manufacturing label. If it does, have a professional electrician come out and replace it.

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  • Addressing Electrical Problems

    LIVERMORE — During the summer and winter, the need for cooling and heating your home requires larger amounts of power to be drawn through your electrical system. If you experience electrical problems like tripping circuit breakers or flickering lights, these problems will only be amplified during these hotter and cooler months, which increases the risk of overheating and creates a dangerous situation. So, don’t ignore electrical problems in your home—get them taken care of before they become a hazard.

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Expert video tip
  • Video: Identifying Hazardous Electrical Panels

    Complete Video Transcription:

    LIVERMORE — Host, Sarah Rutan: You may not realize it, but your home’s electrical system could be relying on a defective product. To learn more, we’re in Livermore with Nery Sanchez of Maine Electric, speaking on behalf of Diamond Certified Expert Scott Mamola.

    Diamond Certified Expert Contributor, Nery Sanchez: My recommendation for any homeowner is to check their panel. The service panel coming in is the actual box coming from the utility companies. If you have a Federal Pacific or Zinsco panels, those panels, they actually, they’re defective. You know, they don’t, the circuit breakers, they don’t trip. The first safety in the electrical house, it’s your circuit breakers. And if your circuit breakers don’t trip, that could be a fire hazard. 

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Identifying Hazardous Electrical Panels

    Complete Video Transcription:

    LIVERMORE — Host, Sarah Rutan: You may not realize it, but your home’s electrical system could be relying on a defective product. To learn more, we’re in Livermore with Nery Sanchez of Maine Electric, speaking on behalf of Diamond Certified Expert Scott Mamola.

    Diamond Certified Expert Contributor, Nery Sanchez: My recommendation for any homeowner is to check their panel. The service panel coming in is the actual box coming from the utility companies. If you have a Federal Pacific or Zinsco panels, those panels, they actually, they’re defective. You know, they don’t, the circuit breakers, they don’t trip. The first safety in the electrical house, it’s your circuit breakers. And if your circuit breakers don’t trip, that could be a fire hazard. 

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Maine Electric, Inc. WEBSITE AND EXTERNAL FEED
  • Maine Electric, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Maine Electric, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 401 VERIFIED CUSTOMERS i
Maine Electric, Inc. : Average 9.2 out of 10 based on 401 unique customer surveys of customer satisfaction.

Mary O.

VERIFIED Maine Electric, Inc. CUSTOMER

1 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful, and they upgraded our electrical panels to code specifications.

I really liked the technicians who came out to help me. They were professional and courteous.

Barbara N.

VERIFIED Maine Electric, Inc. CUSTOMER

2 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys were very fun and great to have around doing the work. They did the work perfectly.

I had some complicated things and they put it together perfectly. I thought they were great.

Brian P.

VERIFIED Maine Electric, Inc. CUSTOMER

3 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do, there are no extra charges, and they don't do any work that isn't authorized.

He spotted some other electrical issues with my home that I wasn't aware of, and that was appreciated. They did a great job.

Mike M.

VERIFIED Maine Electric, Inc. CUSTOMER

4 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know electricity.

They were upfront about their prices.

Jesse A.

VERIFIED Maine Electric, Inc. CUSTOMER

5 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very professional, and they know what they are doing.

They are professional, and they know what they are doing.

Stephen C.

VERIFIED Maine Electric, Inc. CUSTOMER

6 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were very professional, had good quotes, and they were quick to do the work. I was very impressed with them.

Their ability to come out quickly

Elro C.

VERIFIED Maine Electric, Inc. CUSTOMER

7 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They did a good job.

So far, what they have done for me is okay.

Gilbert Z.

VERIFIED Maine Electric, Inc. CUSTOMER

8 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very prompt and trustworthy. He explained my issue very clearly.

Just how we felt he was trustworthy

Mark W.

VERIFIED Maine Electric, Inc. CUSTOMER

9 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very personable, good at their job, and they communicate well.

Their communication, the fact that they got back to me quickly, and they communicated what they did very well.

Peter R.

VERIFIED Maine Electric, Inc. CUSTOMER

10 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They do quality work.

Theresa C.

VERIFIED Maine Electric, Inc. CUSTOMER

11 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is excellent.

Their customer service, it was excellent.

Carolyn M.

VERIFIED Maine Electric, Inc. CUSTOMER

12 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I am satisfied

They were just very good.

Doug B.

VERIFIED Maine Electric, Inc. CUSTOMER

13 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly, efficient, and very thorough.

Just their professionalism

Ivanelle S.

VERIFIED Maine Electric, Inc. CUSTOMER

14 of 401

Quality 10
10 10
Loyalty No
CRITIQUE

I thought they were good. They cleaned up after themselves, although, they did leave a bit of a mess, but other than that, I thought they were very good.

That they knew what they were doing

Betty F.

VERIFIED Maine Electric, Inc. CUSTOMER

15 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest and very knowledgeable. They explained to us the work that they recommended be done.

I like the way they explained everything.

Cheryl M.

VERIFIED Maine Electric, Inc. CUSTOMER

16 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really clean and respectful, and they put on booties when they walk in the house. They're overall really good, clean guys.

I like the fact that they're friendly, they're willing to talk to you, and they don't talk down to you.

Christi P.

VERIFIED Maine Electric, Inc. CUSTOMER

17 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, thorough, and very up to code. They want to do the job right, they don't want to take shortcuts. I like that they have a flag on their truck and they wear a flag on their uniform. I like their patriotism.

I like the fact that they don't take shortcuts, and they want to do the job right.

David G.

VERIFIED Maine Electric, Inc. CUSTOMER

18 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, at the price that they quoted me.

I liked that they did everything that they said they were going to do, in the time frame that they said they would do it in. They did a good job.

Dennis C.

VERIFIED Maine Electric, Inc. CUSTOMER

19 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, they were prompt, and they got the job done.

I like the efficiency of their work.

Ed S.

VERIFIED Maine Electric, Inc. CUSTOMER

20 of 401

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're always 100% honest, they take the time to explain things to me in a way I can understand, and I would highly recommend their services.

They're timely, competent, conscientious, and informative.

Read All 401 Survey Responses at Ratings View