Diamond Certified Company Report

MacKillop Construction

Diamond Certified Company Report

MacKillop Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 18 VERIFIED CUSTOMERS i

Galen O.

VERIFIED MacKillop Construction CUSTOMER

1 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that Jim does really good, thorough work, and he gets it done on time.

Jim himself, he answered his phone, and he gave me what information I needed to know in order for my wife and I to make a decision. We were able to email him, and he sent us photos of the progress he was making there at the house. He also did little extra things for us at no extra charge. He went above and beyond.

Shannan D.

VERIFIED MacKillop Construction CUSTOMER

2 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend or a consumer that they are very personable, thorough, and they do a really good job.

I really like the owner, Jim, because he's hands-on and he was here. Any issues that came up, he was really quick on them and took care of any problems that we had. He's just a nice human being.

Gary B.

VERIFIED MacKillop Construction CUSTOMER

3 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy, reasonably priced, and he knew what he was doing.

He did what he said he was going to do, and he finished on time.

Read All 18 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jim MacKillop, Owner

MacKillop Construction provides a wide range of remodeling services for residential and commercial clients in Sonoma and Marin Counties. The company has the in-house capabilities to handle everything from deck and patio building to full-scale kitchen and bathroom remodels, and it also offers free consultations and estimates for its clients’ convenience.

Owner Jim MacKillop says MacKillop Construction’s customer-oriented approach to the construction process has been a central aspect of its success. “We really enjoy working with people, and over the years we’ve learned to listen closely to our clients so we can deliver exactly what they want. By utilizing our extensive experience, we’re able to help them make decisions that result in their long-term satisfaction.”

MacKillop Construction uses environmentally-friendly materials whenever possible, which Mr. MacKillop says is important to many clients. “In general, we try to work in an efficient way that doesn’t create a lot of unnecessary pollution, and using materials like FSC Certified lumber is an important part of that. Our clients know we’re going to do everything we can to minimize the environmental impact of their projects, and they really appreciate that.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON MacKillop Construction

COMPANY CONTACT
Service AREA

Sonoma County

SERVICES PERFORMED

Decks & Patios
Kitchen & Bathroom Remodeling
Woodworking
Electrical & Plumbing Work

DIAMOND CERTIFIED RESEARCHED ARTICLES ON MacKillop Construction

A recent deck project by MacKillop Construction

Company Profile

MacKillop Construction provides a wide range of remodeling services for residential and commercial clients in Sonoma and Marin Counties. The company has the in-house capabilities to handle everything from deck and patio building to full-scale kitchen and bathroom remodels, and it also offers free consultations and estimates for its clients’ convenience.

Owner Jim MacKillop says MacKillop Construction’s customer-oriented approach to the construction process has been a central aspect of its success. “We really enjoy working with people, and over the years we’ve learned to listen closely to our clients so we can deliver exactly what they want. By utilizing our extensive experience, we’re able to help them make decisions that result in their long-term satisfaction.”

MacKillop Construction uses environmentally-friendly materials whenever possible, which Mr. MacKillop says is important to many clients. “In general, we try to work in an efficient way that doesn’t create a lot of unnecessary pollution, and using materials like FSC Certified lumber is an important part of that. Our clients know we’re going to do everything we can to minimize the environmental impact of their projects, and they really appreciate that.”

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Company Philosophy

“Customer satisfaction is very important to us, so we approach each project with a positive attitude and draw upon our expertise to provide first-rate service. At the end of the day, our job is to complete our clients’ jobs in an effective manner without cutting corners, and that’s what we do every time.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For MacKillop Construction, the best way to keep clients satisfied is to take a personal interest in their projects. “We spend a lot of time listening to our clients so we can really understand their goals,” says owner Jim MacKillop. “Every client has different ideas about what they want, so we draw upon our extensive experience to act as a resource and guide them toward making decisions that result in long-term satisfaction.”
MacKillop Construction has been providing remodeling services for residential and commercial clients in Sonoma and Marin Counties since 1983. The company has the training and equipment to handle everything from deck and patio building to complete kitchen and bathroom remodels, and it also offers free consultations and estimates for the convenience of its clients.
Unlike remodeling contractors that use outdated building techniques and equipment in an effort to reduce their operating costs, MacKillop Construction combines experience and innovation to stay one step ahead. “After 40 years in the construction industry, I’ve learned to keep an open mind about new materials and practices,” says Mr. MacKillop. “We have the ability to evaluate what’s currently being used and figure out the best way to make the job come out correctly, and that’s a big advantage.”
Ultimately, Mr. MacKillop sees MacKillop Construction’s ability to combine industry advancements and traditional customer service as its most important attribute. “We take our work very seriously, and at the end of the day, that’s what it’s all about,” he says. “We do everything we can to ensure each project looks great and holds up well over time.”

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Industry Info
If you’re taking on a deck or patio project, don’t get stuck with a “one size fits all” approach to materials and building procedures.
When investing in new decks or patios, many homeowners want contractors who will cater to their needs instead of providing cookie-cutter experiences. Benefits of a custom project include better materials, Green construction, a cleaner job and a more durable product.

Environmentally-friendly products
“There’s a lot of information available for homeowners who care about the environmental impact of their projects,” says Jim MacKillop, owner of MacKillop Construction in Santa Rosa. “By leaning about details like the origin of materials, consumers can get beautiful products that leave less of a carbon footprint.” He suggests homeowners check with their contractors about the specific materials planned for their projects and compare their options. Looking at products like FSC Certified lumber can be a smart option.

Advancements in tools and materials
Homeowners may not realize that new technology and tools prevent construction projects from being as messy and loud as traditional projects. “There are new tools that make less noise, dust and dirt,” confirms Mr. MacKillop. “Procedures and materials don’t just impact the job during construction—they can also affect the deck or patio throughout its entire lifespan.” As technology advances, so should your contractor. Mr. MacKillop recommends asking your contractor to use industry-best materials and tools for your project.

Building codes protect you
A lot has been said about new building and material codes, particularly California’s Title 24 energy efficiency standards. But while some builders push back against change, Mr. MacKillop says the new codes actually benefit homeowners. “Through Title 24, consumer groups and the government are making construction friendlier and safer. For example, building permits are required to comply with the latest industry regulations and the government’s permitting process, which makes buildings more energy-efficient and safer for occupants.”

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Frequently Asked Questions
Q: How many jobs do you work on at once?
A: “We work on one project at a time, and we won’t move on to the next job until the work is completed to your satisfaction.”
 
Q: Do you use environmentally-friendly building materials?
A: “We use sustainable, environmentally-friendly materials whenever possible, and we also work in an efficient manner that doesn’t create unnecessary waste or pollution.”
 
Q: What if there’s a problem or delay with my project?
A: “Things tend to change during the construction process, but we’re good at problem solving and making informed decisions. For example, what if you plan to have a vanity installed during your bathroom remodel but it doesn’t show up on time? We’ll figure out the best way to deal with the problem and get it resolved in a timely manner.”
 
Q: Will you take care of my home while you’re working on it?
A: “Absolutely. We clean up after ourselves as we work and treat each home with respect.”
 
Q: Are you competitive with other contractors in terms of cost and service?
A: “Yes. With every project, we aim to do the best possible job at a fair price. Some contractors may bid lower, but they don’t provide the same level of quality.”
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SELECTED PHOTOS FROM MacKillop Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jim MacKillop

Expert CONTRIBUTOR PROFILE
  • Jim MacKillop is a 40-year veteran of the construction industry and owner of MacKillop Construction, a Diamond Certified company. He can be reached at (707) 285-7811 or by email.

Owner

Jim MacKillop: A Hands-On Career

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — Jim MacKillop grew up on a farm, so when he began his building career, he was no stranger to working with his hands. “I got into construction when I was 23 years old,” he recounts. “Out of high school, I was drawn to engineering, but after getting married and having children, I switched from the academic life to hands-on work in order to support my family. In 1983, I became a licensed contractor, and 34 years later, I’m still at it.”

Today, as owner of MacKillop Construction, Jim says his favorite part of his job is helping clients achieve their goals. “I enjoy working with people, listening to their visions for their projects and figuring out the best ways to accomplish their goals. In the end, I strive to create products that my clients are happy with.”

Originally from Alberta, Canada, Jim now resides in Santa Rosa, where he appreciates its comparatively mild climate. “My wife, Kate, is from California, which is how I ended up in the Bay Area,” he explains. “Being from a region known for its frigid winter temperatures, I really love the weather here.”

Outside of work, Jim partakes in a variety of pastimes, from yoga to outdoor activities. “I’m a certified yoga instructor, and I’m connected to a great community through my practice,” he says. “I also like to go camping, backpacking and biking around the Bay Area, and I recently started launching hot air balloons, which has been a lot of fun.” Additionally, Jim enjoys spending time with family. “I have several children whose ages range from two to 47, so family is a big part of my life. I still have a lot of family in Canada whom I visit every summer.”

In regard to his professional career, Jim espouses the importance of having a respectful attitude. “Whether it’s an employee, a subcontractor or a client, it’s important to treat everyone with respect,” he affirms. “When it comes to clients, in addition to being punctual and keeping a clean worksite, this means being a good listener. It only takes a little extra time to listen to a client, but it goes a long way toward ensuring they’re satisfied with the final product.”

When asked the first thing he’d do if he were to retire tomorrow, Jim says he’d plan an extended international excursion. “Kate and I like to take our time when we travel—for example, a few years ago we spent five months in Guatemala. We still have a lot of places we’d like to visit, such as the Basque region of Spain, so if I were to retire, we’d definitely start crossing some of those off our list.”
Ask Me Anything!
Q: What’s your favorite local restaurant?
A: Papas and Pollo in Sebastopol.

Q: If you could travel anywhere in the world, where would you go?
A: Africa.

Q: What’s your favorite book?
A: “The Tiger: A True Story of Vengeance and Survival” by John Vaillant. It’s a non-fiction account of a former Soviet Union agency that was entrusted to protect Siberian tigers.

Q: What kind of music do you like?
A: I’m pretty eclectic in my music tastes. I like everything from jazz and R&B to bluegrass and classical.

Q: Do you play any musical instruments?
A: I play the piano, though I’m still somewhat of a novice.

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Expert articles
  • Proper Deck Board Orientation

    SANTA ROSA — When it comes to building a deck, one important consideration is which side up the deck boards should face. While it may seem intuitive to place boards with their most attractive side facing upward, a better criteria for determining deck board orientation is the direction of the wood’s grain.

    Looking at the width-wise edge of a deck board, you’ll see a slight curve to the grain, which represents the inner growth of the tree from which the board was cut. When you put the deck board into place, this grain should be curving downward, toward the ground. This orientation is known as “bark side up,” since the downward-curving grain represents an inward arc, away from the tree’s outer bark. Placing your deck boards bark side up will ensure they wear properly over time.

    In contrast, if you install a deck board “bark side down” (with the grain curving upward), over time it will develop sharp “spears” or slivers at the top, which pose a hazard to bare feet. That’s why, even if one side of a deck board looks more aesthetically pleasing than the other, it’s crucial to place it properly in relation to the direction of the grain.

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Expert video tip
  • Video: Proper Deck Board Orientation

    Complete Video Transcription:

    SANTA ROSA — Host, Sarah Rutan: When building a deck, it’s important to consider which side up you should place the deck boards. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Jim MacKillop of MacKillop Construction to learn more.

    Diamond Certified Expert Contributor, Jim MacKillop: Selecting which side of a board to put up on a deck — Sometimes people select it because one face is prettier or maybe has less checking. But it’s a much more important criteria to place that board the way it’ll wear properly. Which is known as the ‘bark side’ up. In other words, if the board is milled in the flat grain part of the tree, and that board wears, if it’s ‘bark side’ down, you can get a long sliver — People have seen, where the hardwood turns into like a spear, which is right hazardous to bare feet or sock feet. So it’s really important to place the boards ‘bark side’ up always.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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MacKillop Construction WEBSITE AND EXTERNAL FEED
  • MacKillop Construction SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON MacKillop Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 18 VERIFIED CUSTOMERS i
MacKillop Construction : Average 9.1 out of 10 based on 18 unique customer surveys of customer satisfaction.

Galen O.

VERIFIED MacKillop Construction CUSTOMER

1 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that Jim does really good, thorough work, and he gets it done on time.

Jim himself, he answered his phone, and he gave me what information I needed to know in order for my wife and I to make a decision. We were able to email him, and he sent us photos of the progress he was making there at the house. He also did little extra things for us at no extra charge. He went above and beyond.

Shannan D.

VERIFIED MacKillop Construction CUSTOMER

2 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend or a consumer that they are very personable, thorough, and they do a really good job.

I really like the owner, Jim, because he's hands-on and he was here. Any issues that came up, he was really quick on them and took care of any problems that we had. He's just a nice human being.

Gary B.

VERIFIED MacKillop Construction CUSTOMER

3 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy, reasonably priced, and he knew what he was doing.

He did what he said he was going to do, and he finished on time.

Bruce C.

VERIFIED MacKillop Construction CUSTOMER

4 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

First class craftsmanship

His experience, his knowledge, and his helpful demeanor, Jim's a joy to work with. He's great. I have nothing but praise for him.

Jordan M.

VERIFIED MacKillop Construction CUSTOMER

5 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have done that on several occasions. I would tell them that he is extremely reliable. If he tells you he is going to be back tomorrow at 8:30 AM, he will be there at 8:30 AM, not at 9:00 AM, and not at 9:30 AM, but at 8:30 AM. He comes at the time he says he is coming. He explains the work that he is going to do and follows through. He does what he says he is going to do.

He was punctual. A lot of these people will say they will be there at 2:00 PM, and they come at 3:00 PM. That's not Jim. He will be there when he tells you, and he will do exactly as he says. If he says he will do it, then he will. He is very neat and clean. He cleans up after himself. The job he did for me took about 2 weeks, and I was completely satisfied. Jim is terrific, and the workmen he uses are good too. His workmen are good and reliable. I will be calling him in about a week or so for another project.

Leslie G.

VERIFIED MacKillop Construction CUSTOMER

6 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are just creative thinkers, they think outside of the box. They are creative with their approach to the work.

I think their flexibility and the fact that they were good listeners.

Angela T.

VERIFIED MacKillop Construction CUSTOMER

7 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they are an amazing family, they do amazing work, and they are high quality and have high satisfaction.

What I liked best was Jim's character. I felt like the work was excellent, the work that was done was really superb, but Jim's character, and meeting his family left us with a really great feeling. We won't go to anyone else.

Michael A.

VERIFIED MacKillop Construction CUSTOMER

8 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very reliable, trustworthy, and he does excellent work.

Well, like I said before, he's reliable, trustworthy, and his workmanship is really good. I was extremely satisfied with everything that he did.

Jim F.

VERIFIED MacKillop Construction CUSTOMER

9 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to give him a shot. He's reputable, came in on time and under budget, and most importantly, he does what he says he will do.

Just the whole deal, he put a proposal in front of me, and he did everything perfectly. There were no issues. I was perfectly fine with how he handled things.

Gary L.

VERIFIED MacKillop Construction CUSTOMER

10 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very, very thorough. They are caring, and they make the effort to provide the highest quality possible.

Timeliness, they were on time, honest, and they were very good at what they did. Their expertise was excellent. I think they are doing a great job.

Bruce W.

VERIFIED MacKillop Construction CUSTOMER

11 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend him and I have. He's extremely talented, conscious, and can fill out top-tier in every category.

He kept me aware of what was going on. Everything was done in a timely fashion, and he came in on time and on budget.

Kathy M.

VERIFIED MacKillop Construction CUSTOMER

12 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I was very happy with the quality of work that he did and the suggestions that he had

That he was always there when he was supposed to be there, it was a small job, but he did a good job, and he cleaned up after himself.

Ariana A.

VERIFIED MacKillop Construction CUSTOMER

13 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that he was very trustworthy, honest, and punctual, and they were always here early working hard. We had a very pleasant experience with them. We have had quite a bit of construction done, and Jim and his crew were one of the most positive pieces of the chaos.

Probably his attention to detail and just the fact that I knew that he was trustworthy, like I said, we have done a lot of work and have had a lot of negative experiences, but Jim and his workers were just incredible. We had a very positive experience with them.

Mitch S.

VERIFIED MacKillop Construction CUSTOMER

14 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

Jim is very mellow, very thorough, and responsive.

The quality of the work

Linda G.

VERIFIED MacKillop Construction CUSTOMER

15 of 18

Quality 8
8 10
Loyalty Yes
CRITIQUE

Definitely hire him for a wide range of construction jobs.

He is very articulate, and he knows how to satisfy the problem and propose solutions.

Don L.

VERIFIED MacKillop Construction CUSTOMER

16 of 18

Quality 8
8 10
Loyalty Yes
CRITIQUE

They need to talk to whomever is in charge and get going with them.

I liked the quality of the work, very happy with what they did.

Willy C.

VERIFIED MacKillop Construction CUSTOMER

17 of 18

Quality 7
7 10
Loyalty Yes
CRITIQUE

Jim is a contractor's contractor.

I like that Jim is a contractor's contractor.

Sophie W.

VERIFIED MacKillop Construction CUSTOMER

18 of 18

Quality 2
2 10
Loyalty No
CRITIQUE

I guess I would say to be sure you talk to Jim about what kind of construction he is going to use.

He did a nice job on the finish and the design. It was very pretty. Pretty is nice, but if it doesn't work, then it's not useful.

Read All 18 Survey Responses at Ratings View