Diamond Certified Company Report

Lunardi Moving Services

Diamond Certified Company Report

Lunardi Moving Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 82 VERIFIED CUSTOMERS i

Laura H.

VERIFIED Lunardi Moving Services CUSTOMER

1 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. They get the job done.

They are really easy to work with.

Felicia B.

VERIFIED Lunardi Moving Services CUSTOMER

2 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and trustworthy.

I like their responsiveness and that they are willing to help.

Milan R.

VERIFIED Lunardi Moving Services CUSTOMER

3 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best, they do a great job.

They negotiated a rate and stuck to it. They were very professional, and did a great job.

Read All 82 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Fabricio Lunardi, Owner

Lunardi Moving Services provides a complete range of residential and commercial moving services for clients throughout California. The company has the in-house capabilities to handle every phase of its customers’ moving projects (including packing and furniture disassembly/reassembly), and it also offers short- and long-term storage at its secure Santa Clara facility.

Co-owner Fabricio Lunardi says Lunardi Moving Services’ “customer first” approach to the moving process has been a key factor in its success. “We understand that moving can be stressful, so we’re always courteous and punctual throughout the process, and we draw upon our experience to make sure everything runs smoothly. Whenever we finish a job, we want the customer to feel like we met and exceeded their expectations.”

Lunardi Moving Services provides its employees with extensive training so they can stay up-to-date with the moving industry’s latest techniques, which Mr. Lunardi says is important for consistently achieving positive results. “Our movers are trained to safely handle everything from standard boxes to fine art and pianos, and they’re enthusiastic about helping our clients accomplish their goals. We’re proud to have developed a team of professionals who are dedicated to customer satisfaction.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Lunardi Moving Services

COMPANY CONTACT
Service AREA

California

SERVICES PERFORMED

Residential & Commercial Moving
Packing
Short- & Long-Term Storage
Piano Moving
Furniture Disassembly/Reassembly

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Lunardi Moving Services

Three Lunardi Moving Services technicians move a customer’s piano.

Company Profile

Lunardi Moving Services provides a complete range of residential and commercial moving services for clients throughout California. The company has the in-house capabilities to handle every phase of its customers’ moving projects (including packing and furniture disassembly/reassembly), and it also offers short- and long-term storage at its secure Santa Clara facility.

Co-owner Fabricio Lunardi says Lunardi Moving Services’ “customer first” approach to the moving process has been a key factor in its success. “We understand that moving can be stressful, so we’re always courteous and punctual throughout the process, and we draw upon our experience to make sure everything runs smoothly. Whenever we finish a job, we want the customer to feel like we met and exceeded their expectations.”

Lunardi Moving Services provides its employees with extensive training so they can stay up-to-date with the moving industry’s latest techniques, which Mr. Lunardi says is important for consistently achieving positive results. “Our movers are trained to safely handle everything from standard boxes to fine art and pianos, and they’re enthusiastic about helping our clients accomplish their goals. We’re proud to have developed a team of professionals who are dedicated to customer satisfaction.”

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Company Philosophy

“We believe in the importance of doing a good job, so we care for each customer’s individual needs and properly handle every step of their moving project. By operating with responsibility, efficiency and thoroughness, we’re able to ensure the long-term satisfaction of our clients.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Lunardi Moving Services, the most effective way to keep customers happy is to be willing and able to provide for a variety of needs. “We offer a full range of services, including all phases of residential and commercial moving and storage,” affirms co-owner Fabricio Lunardi. “However, we aren’t above handling smaller jobs. We’ll even move a single piece of furniture if that’s what the customer needs.”

Lunardi Moving Services has been providing residential and commercial moving services for clients throughout California since 2008. In addition to handling every phase of its customers’ moving projects (including packing and furniture disassembly/reassembly), the company offers short- and long-term storage at its secure facility in Santa Clara.

Unlike less experienced moving companies that lack punctuality, Lunardi Moving Services is mindful of each customer’s schedule and plans its work accordingly. “We always show up on time and work efficiently to get the job done in a timely fashion,” says Mr. Lunardi. “We know most of our customers are on limited schedules, so we do our best to ensure things go as smoothly as possible.”

Lunardi Moving Services’ transportation and equipment capabilities further differentiate it from its competition. “We have every kind of equipment that’s necessary to the moving process, including all sizes of vehicles,” says Mr. Lunardi. “That way, regardless of the scope of the job, our customers can rest assured we’ll be able to handle all of their needs.”

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Industry Info

If you need a mover, be careful to avoid the pitfalls of hiring an illegitimate company.

In a perfect world, every moving company would adhere to legal requirements and work with their customers’ best interests at heart. Unfortunately, as Fabricio Lunardi of Lunardi Moving Services in San Jose explains, this isn’t the case. “As a consumer, you have to be careful when choosing a moving company,” he cautions. “There are a lot of good companies out there, but there are also a lot of bad ones, and the consequences of choosing the wrong one can be dire.”

First and foremost, Mr. Lunardi says consumers need to watch out for movers that don’t have all the legally required credentials. “Many moving companies aren’t licensed or insured, and because of this, they’re able to offer lower prices, which makes it hard for legitimate companies to compete. Hiring an unlicensed and/or uninsured company carries a lot of risks. If one of the movers gets injured on the job and the company doesn’t have workers’ compensation insurance, you’ll likely find yourself saddled with the ensuing medical bills. Additionally, if any items are lost or damaged during the move, you won’t have any recourse to be compensated—you can’t pursue anything in court because the company wasn’t legitimate to begin with.”

In some cases, an illegitimate moving company may fail to provide the services they were hired for in the first place. “I’ve heard stories of movers leaving in the middle of a job, just when things started getting difficult,” says Mr. Lunardi. “Other times, they’ll call and cancel the day before or even the morning of the job.”

Mr. Lunardi says another thing to watch out for is a moving company that doesn’t have a physical address. “That’s a big red flag. If a company isn’t on the level, it can steal everything you have and there’s no way for you to locate them. They can go in your house, load up all of your possessions and just disappear.”

Given the high stakes involved, Mr. Lunardi advises verifying a moving company’s reputation and legal status prior to hiring. “You’re entrusting your life’s belongings to a moving company, so the least you can do is make sure they’re on the level,” he says. “Check with the California Public Utilities Commission to verify that the company’s license and insurance are current. You should also ask for referrals from recent customers. These additional steps can make a big difference in the outcome of your move.”

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Frequently Asked Questions

Q: Can you provide customer referrals?
A: Yes, we’ll be happy to give you a list of our recently served customers.

Q: Do require a deposit?
A: Yes, we typically require a deposit on every job.

Q: Do you charge a cancellation fee?
A: You can cancel without penalty up to 48 hours before the move. After that, there’s a $100 late cancellation fee.

Q: What do your estimates include?
A: Our estimates include everything from labor, fuel and mileage to packing materials and supplies.

Q: Will there be someone in charge of my move?
A: Yes, we send a foreman to oversee each job and make sure things run smoothly.

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SELECTED PHOTOS FROM Lunardi Moving Services

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Fabricio Lunardi

Expert CONTRIBUTOR PROFILE
  • Fabricio Lunardi is owner of Lunardi Moving Services, a Diamond Certified company. He can be reached at (408) 620-4970 or by email.

Fabricio Lunardi: On the Move

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — After working several jobs set in static locations, Fabricio Lunardi found professional fulfilment with a more itinerant livelihood. “After college, I tried a number of different careers,” he recounts. “I sold insurance, worked at a restaurant and eventually got a job as a bank teller. However, all of these jobs had one thing in common: they took place in a single location, which I didn’t like. I’m not the type to be confined to four walls—I like to be out and on the move.”

Fabricio’s penchant for being on the move makes sense when you consider the professional environment he was raised in. “My dad was in the moving business when I was growing up,” he explains. “He started his own company in 1970, and I worked for him as a teenager during summers and holidays.” Decades later, when his father decided to retire, Fabricio found himself presented with the opportunity of a lifetime. “In 2005, my dad asked me if I wanted to take over his business. Of course, I accepted, and I’m still running the company today.”

As owner of Lunardi Moving Services (which he co-owns with his friend and business partner, Jose Fernandez), Fabricio says his favorite part of his job is providing positive experiences for his customers. “I like putting customers at ease and reassuring them that they’re in good hands. At the end of the job, they usually thank us and say, ‘I was expecting it to be a nightmare but it was a great experience.’ To me, that kind of compliment is priceless.”

Born in Brazil to a family of Italian heritage, Fabricio came to the United States in 1979 at the age of nine. Today, as a resident of South San Jose (where he lives with his wife, Diana, and their children), he expresses his appreciation for its active, bustling character. “I love this place—it’s a fast-paced environment, which, as a fast-paced kind of guy, suits me well.” However, as much as he enjoys the rush, Fabricio also appreciates the occasional slow-paced day with his family. “On Sundays, we usually have a good breakfast together and then go to a local park or beach for the day.”

In regard to a professional philosophy, Fabricio espouses the importance of honesty. “One thing my dad taught me was to always be honest,” he says. “In addition to being upfront about pricing and treating customers fairly, this means being honest about our limits. If a customer asks us to do something that’s beyond our capabilities, I feel it’s better to be honest and refer them elsewhere than to take on something we aren’t equipped to handle. At the end of the day, it’s about keeping each customer’s best interests in mind.”

Ask Me Anything!

Q: What’s your favorite thing to eat for breakfast?
A: Pancakes.

Q: What’s your favorite sports team?
A: I’m a fan of professional soccer, so my favorite team is FC Barcelona.

Q: If you could travel anywhere in the world, where would you go?
A: Australia.

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite holiday?
A: It’s a tie between Christmas and Thanksgiving—both are very important to me and my family.

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Expert articles
  • How to Avoid Hiring an Illicit Moving Company

    SAN JOSE — One of the biggest issues plaguing the moving industry today is unlicensed movers. Typically, these are individuals with little prior training or experience who simply buy a truck and start advertising their services to the public, not bothering to get properly licensed or insured. In the past, these illicit movers would mainly advertise on websites like craigslist, but nowadays, many are using high-profile resources like Google AdWords to show up at the top of search engine results pages. Not only is this causing many Bay Area consumers to be taken advantage of, it has put a strain on legitimate moving companies trying to compete in the local marketplace.

    Licensing and insurance each cost a great deal of money, which adds to a moving company’s overhead costs. By evading such fees, illicit movers have much lower overhead than legitimate companies, which enables them to charge substantially lower prices. This makes it hard for legitimate companies to compete, as consumers are often swayed by lower prices. Unfortunately, in the absence of proper licensing, insurance and professional expertise, hiring these low-priced movers can lead to costly consequences such as lost/damaged property and injury lawsuits.

    While there are government agencies in charge of sniffing out illicit movers, they lack the manpower to make more than a dent in this significant problem. For this reason, it’s up to consumers to be intentional about hiring reputable movers. The simplest way to do this is by asking a mover for their Carrier ID number with the California Public Utilities Commission (CPUC). All moving companies are required to be registered with the CPUC, so this is a reliable form of verification. You can also look up a moving company yourself on the CPUC website: www.cpuc.ca.gov/movers.

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Expert video tip
  • Video: Verifying Moving Company Legitimacy

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Before hiring a moving company, take steps to verify its compliance with legally required credentials. Today we’re in San Jose with Diamond Certified Expert Contributor Fabricio Lunardi of Lunardi Moving Services to learn more.

    Diamond Certified Expert Contributor, Fabricio Lunardi: Hi, my expert tip for you is, when you hire a moving company, just make sure that this moving company is licensed by the State of California, that they hold a PUC license. That’s very important. That will protect your belongings. That will protect your property if something happens. PUC, how it ensures that if you have a moving license, you are in good hands.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Lunardi Moving Services WEBSITE AND EXTERNAL FEED
  • Lunardi Moving Services SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.lunardimoving.com
Diamond Certified RATINGS ON Lunardi Moving Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 82 VERIFIED CUSTOMERS i
Lunardi Moving Services : Average 9.7 out of 10 based on 82 unique customer surveys of customer satisfaction.

Laura H.

VERIFIED Lunardi Moving Services CUSTOMER

1 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. They get the job done.

They are really easy to work with.

Christy P.

VERIFIED Lunardi Moving Services CUSTOMER

2 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

They were friendly and professional.

Yani P.

VERIFIED Lunardi Moving Services CUSTOMER

3 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend using their services.

It was pretty good.

Lisa B.

VERIFIED Lunardi Moving Services CUSTOMER

4 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked their process. It was very simple and straightforward. I couldn't get anyone to come out in a time crunch and they were able to. All my stuff was still in good condition after the move.

Nothing was damaged.

Donna W.

VERIFIED Lunardi Moving Services CUSTOMER

5 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to everybody. I think they go the extra mile to make your move easy and reasonable, and they have reasonable pricing. I thought they were very accessible. I felt I was speaking with someone who cares about our furniture and our things and the whole process. He made the extra effort to pay attention to details, and he understands how stressful it is.

I like that he is respectful of the process, respectful of the stress involved in moving. He came up with ways to try to make the move more affordable, and that was really excellent. He came up with ways to make the thing works, as opposed to charging more or talking about the difficulties and adding costs. It was all very good.

James E.

VERIFIED Lunardi Moving Services CUSTOMER

6 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked them. There were no issues, they were quick, very good guys.

I would say the overall result was the best thing.

Bill E.

VERIFIED Lunardi Moving Services CUSTOMER

7 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were there for us in a pinch. I couldn't have been more satisfied with their crew and professionalism.

Their professionalism, along with the crew

Any S.

VERIFIED Lunardi Moving Services CUSTOMER

8 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really great job. They were on time and efficient.

They did a really great job. They were on time and efficient.

Karen C.

VERIFIED Lunardi Moving Services CUSTOMER

9 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them to two people. We were very happy with the job they did.

I feel like when you pay someone by the hour, they don't work as hard, but these guys never stopped working. They worked very hard the whole day.

David M.

VERIFIED Lunardi Moving Services CUSTOMER

10 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, professional, and courteous.

Nothing really stands out for me.

Claudia H.

VERIFIED Lunardi Moving Services CUSTOMER

11 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I like their professionalism. They did everything they said they were going to. I had a great experience.

Madison

VERIFIED Lunardi Moving Services CUSTOMER

12 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them 4 or 5 times in the last 6 or 7 years. I wouldn't call anyone else.

They are reliable, and they provide great customer service.

Amie A.

VERIFIED Lunardi Moving Services CUSTOMER

13 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, in and out, and they were very helpful.

I had no issues with them at all. They were very careful with my things, nothing was broken, and they were so helpful.

Jeremiah H.

VERIFIED Lunardi Moving Services CUSTOMER

14 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were flexible, professional, on time, and they did the job.

I would say their conscientiousness stands out for me.

Eric P.

VERIFIED Lunardi Moving Services CUSTOMER

15 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them. They do a great job.

They were very friendly.

Chis C.

VERIFIED Lunardi Moving Services CUSTOMER

16 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great and I would recommend them.

They were great and I would recommend them.

Peter M.

VERIFIED Lunardi Moving Services CUSTOMER

17 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys were great. It was a very smooth process. I would recommend them to a friend.

It was really smooth. Moving's a hassle, but they didn't have any issues. They made the whole process go really well and there were no complaints.

Susan B.

VERIFIED Lunardi Moving Services CUSTOMER

18 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly and dependable.

They were very friendly and efficient.

Lisa D.

VERIFIED Lunardi Moving Services CUSTOMER

19 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

I was moving right away and they were fast with getting available dates for me in a short amount of time.

Tina K.

VERIFIED Lunardi Moving Services CUSTOMER

20 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were excellent. They were very courteous, conscientious, and were positive.

I think the fact that they were so conscientious that there was no damage to my things, and they were just positive and pleasant to work with.

Read All 82 Survey Responses at Ratings View