Diamond Certified Company Report

Legacy Construction, Inc.

Diamond Certified Company Report

Legacy Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 15 VERIFIED CUSTOMERS i

Kathy N.

VERIFIED Legacy Construction, Inc. CUSTOMER

1 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt the people that were sent to my house were reputable, clean and I felt comfortable with them. I have always been impressed with his crew. Nate always gives you his professional opinion and doesn't try to push you. He is also really focused on continually improving his services.

I have never felt like he does things for his convenience.

Jennifer P.

VERIFIED Legacy Construction, Inc. CUSTOMER

2 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is super knowledgeable and very honest. He is always on time and does very high quality work.

Nate is a rock star, he is awesome. I changed gears midway and he was really good. He gave me advice, he has a real eye for design. If you tell him you are on a budget, he will tell you where to spend the money.

Marty E.

VERIFIED Legacy Construction, Inc. CUSTOMER

3 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has a lot of experience, skills and has fun doing his work. I think there is a stress aspect in getting workers that are good like Nate.

We were pretty amazed at what they were able to turn around with our home. There were obstacles and permits. Nate guided us in that. I would also say the speed and competence.

Read All 15 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Nate Missildine, President

Legacy Construction, Inc. provides a wide range of remodeling services for residential and commercial clients throughout Santa Clara County. The company works on everything from partial remodels and room additions to full-scale renovation and new construction projects, and its access to local experts allows it to effectively manage every aspect of the construction process, including electrical, plumbing and concrete work.

President Nate Missildine says Legacy Construction sets itself apart by offering a different customer experience than most property owners are used to receiving. “We enjoy working with our clients and want them to enjoy working with us. We understand they’re investing a lot into their projects, so when they walk away at the end, they should feel like they’ve been treated fairly and received a great value.”

Legacy Construction prioritizes cleanliness and communication on every job, which Mr. Missildine says is crucial for achieving high-quality results. “Many contractors fall short when it comes to keeping jobsites clean and customers informed, but those things are very important to us. We want our clients to think of us as a service provider, so we always tailor our work to their needs and preferences.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Legacy Construction, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Custom Home Remodeling
Additions
Decks & Patios
Concrete Work
Electrical
Plumbing
Flooring
Home Repairs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Legacy Construction, Inc.

Legacy Construction recently remodeled this residential property.

Company Profile

Legacy Construction, Inc. provides a wide range of remodeling services for residential and commercial clients throughout Santa Clara County. The company works on everything from partial remodels and room additions to full-scale renovation and new construction projects, and its access to local experts allows it to effectively manage every aspect of the construction process, including electrical, plumbing and concrete work.

President Nate Missildine says Legacy Construction sets itself apart by offering a different customer experience than most property owners are used to receiving. “We enjoy working with our clients and want them to enjoy working with us. We understand they’re investing a lot into their projects, so when they walk away at the end, they should feel like they’ve been treated fairly and received a great value.”

Legacy Construction prioritizes cleanliness and communication on every job, which Mr. Missildine says is crucial for achieving high-quality results. “Many contractors fall short when it comes to keeping jobsites clean and customers informed, but those things are very important to us. We want our clients to think of us as a service provider, so we always tailor our work to their needs and preferences.”

Read moreRead Less
Company Philosophy

“Our goal on each project is 100 percent customer satisfaction, so we focus on building relationships with our clients and turning their visions into reality. Ultimately, we want them to be happy with every facet of our work, from our jobsite demeanor to the quality of our finished products.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Legacy Construction, Inc., the key to keeping clients happy is taking a “service provider” approach to each job, regardless of its size. “We provide a different experience in terms of our work and communication,” says President Nate Missildine. “We strive to help every client turn their dreams into reality while making sure they’re 100 percent satisfied.”

Legacy Construction has been providing remodeling services for residential and commercial clients throughout Santa Clara County since 2009. The company has the training and equipment to work on everything from partial remodels and room additions to comprehensive renovation and new construction projects, and it utilizes its relationships with local experts to manage every aspect of the construction process.

Unlike less experienced remodeling contractors that take a “hands-off” approach to keeping clients informed during their projects, Legacy Construction keeps communication top-of-mind by implementing a construction management tool called Co-Construct. “It’s an online, cloud-based management program that we use to make decisions in real time and share pictures of our progress,” explains Mr. Missildine. “We can even talk to our subcontractors directly in relevance to a project. It allows us to create a customer experience that other contractors can’t offer.”

Another distinguishing feature of Legacy Construction is its dedication to quality control in every aspect of its operations, from constantly monitoring its technicians’ work to performing its own inspections before jobs are considered complete. “We don’t assume a job has been done correctly just because our employees are highly trained and skilled—we take the time to make sure everything is as it should be,” says Mr. Missildine. “We have very high standards for everything we do, whether it’s rough work that goes behind walls or a finished product.”

Read moreRead Less
Industry Info

When it comes to choosing a contractor, understanding contracts is the key to making a smart hiring decision.

Most people know that a good way to start looking for a contractor is to gather a few bids (experts recommend three to five) and use them as a guide to choose the best company for the job. But contracts can be confusing, and unscrupulous contractors can take advantage of inexperienced homeowners by submitting contracts with misleading numbers.

“Not all contracts are created equal, so it’s important to be able to look at different contracts and decipher them,” says Nate Missildine, president of Legacy Construction, Inc. in Campbell. “Some contractors make it look like their prices are extremely competitive when there are actually varying costs and allowances.”

Mr. Missildine says some contractors shrink their initial bids by suggesting low allowances that, once the project is underway, can nickel-and-dime homeowners until the final cost is much higher than the original bid. He cites the cost of fixtures as an example. “Some contractors give an allowance of $100 per faucet, but faucets can be more than double that price. Of course, if this type of thing happens repeatedly, your bottom line will rapidly rise.”

When it comes to protecting yourself from a disreputable contractor, Mr. Missildine says communication is vital. “When you discuss and sign a contract, particularly on a large project, it’s important that you feel extremely comfortable communicating with that contractor.” Part of that communication should include an honest discussion about materials, allowances and overall cost—especially if the bid differs greatly from that of other contractors. Builders should be able to explain discrepancies, discuss every aspect of the bid and answer any questions you have.

“You’re basically entering a relationship,” says Mr. Missildine. “Every day, you’re making huge financial decisions with these people, so it’s very important that you’re comfortable and have good communication. You want to be happy to see them on a daily basis for the next six months.”

Read moreRead Less
Frequently Asked Questions

Q: Can I live in my house during my remodeling project?
A: It depends on a number of factors. It’s never ideal to live in a house while construction work is being performed. You’ll need to be prepared for the constant popping of nail guns and rumbling of skill saws, and not having access to a kitchen or bathroom can add to the frustration. It really comes down to your tolerance and budget. If you decide to live at home during the project, it’s crucial that there’s a high level of communication between us so you know what to expect.

Q: Will you help me understand what the process will look like?
A: Yes. We’ll walk you through every part of your project, from the design agreements to project management details.

Q: What type of payment schedule can I expect?
A: For a typical remodeling project, we use a ‘payment by milestone’ method. The first payment is due upon the commencement of the work, the second payment is due after the rough inspections are approved and so forth. For large construction projects, payments on the percentage of work completed are more common.

Q: How do I pay you?
A: We’ll create a project plan during our first meeting that details every cost aspect of your project. Payment will be expected at various points during the project and will be spelled out in the contract to avoid surprises. Our financial specialists can put you in contact with lenders who can help you apply for home equity lines of credit if necessary.

Q: Can you walk me through my contract so there are no surprises?
A: Absolutely. Not all contracts are created equal, so it’s important to be able to look at two different contracts and decipher them. Some contractors make it look like their prices are extremely competitive when there are actually varying costs and allowances, but we don’t operate that way.

Read moreRead Less

SELECTED PHOTOS FROM Legacy Construction, Inc.

Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Nate Missildine

Expert CONTRIBUTOR PROFILE
  • Nate Missildine is president of Legacy Construction, Inc., a Diamond Certified company. He can be reached at (408) 692-5918 or by email.

Nate Missildine: Expanding Horizons

By James Florence, Diamond Certified Resource Reporter

CAMPBELL — After nearly a decade working in the HVAC field, Nate Missildine was ready to expand his professional horizons. Ironically, this meant returning to the field where he’d originally started his career. “My first job in the trades was doing remodels with one of my friend’s brothers right out of high school,” he remembers. “After I turned 20, I went to school for heating and air conditioning, where I earned my certification. I worked in the HVAC field for about nine years but eventually felt I wanted to do something with a little more variety, so I got back into building and remodeling. After working as a foreman for a while, I got my license and started my own construction company.”

Today, as owner of Legacy Construction, Inc., Nate says his favorite part of his job is overcoming challenges. “My favorite part is also my least favorite part,” he laughs. “Challenges can certainly be frustrating, but in the end it’s rewarding to find the right solution. We often run into things that other companies say can’t be done, but we find a way to make them happen.”

A resident of San Jose (where he lives with his wife, Rachael, and their son), Nate spends most of his time outside of work relaxing. “My wife and I don’t go out a whole lot—we enjoy our own company and are happy just hanging out at home with our son. However, we do like to go up to Tahoe at least once a year. I also enjoy golf. I don’t play as much as I used to, but it’s probably my number one hobby.”

In regard to his life and career, Nate says he’s motivated by a drive to excel. “I want to be known as someone who works harder than everyone else, and I want everything my company does to stand out from the average. I think my work ethic was instilled in part by my mom. She raised me and my brother all on her own, worked full-time, and always did her best to provide a good life for us. She has been a big inspiration for me. After all, if she could raise two boys by herself, certainly I can get the job done.”

When asked the first thing he’d do if he were to retire tomorrow, Nate says he’d take a tropical trip. “I haven’t done a whole lot of traveling—I’ve been busy running companies since I was 29 and didn’t have much money to travel before that. I’m more of a tropical kind of guy, so maybe I’d kick off retirement with a trip to Hawaii. I’ve only been there once and my wife hasn’t been at all, so that seems like a good starting point.”

Ask Me Anything!

Q: What was your first job?
A: I was a busboy at Boston Market.

Q: What’s your favorite snack?
A: Beef jerky.

Q: Music or talk radio?
A: I like sports talk radio.

Q: What are your favorite sports teams?
A: The San Francisco Giants and the San Francisco 49ers.

Q: What’s your favorite thing to do on a rainy day?
A: If I’m not working, I like to stay in and relax.

Read moreRead less
Expert articles
  • Avoiding Budget Oversights With Building Proposal Allowances

    CAMPBELL — Any large-scale building or remodeling project starts with a written proposal, the thoroughness of which can greatly impact the final result. A building proposal generally consists of two aspects: 1) specifications or specific services needed to complete the job  (such as plumbing, framing and HVAC) and 2) allowances­ for materials, fixtures and products to be used/installed.

    One of the big differences between specifications and allowances is the potential for price fluctuation. With specifications, the stated prices are more or less fixed, as long as the scope of work doesn’t change. With allowances, on the other hand, the pricing can vary substantially from what’s listed in the proposal. Why? Unlike services like plumbing or framing, the prices for materials and fixtures run a broad gamut comprised of low- to high-end options. That’s why there can be quite a difference between the price a contractor lists in the proposal and the price the client actually ends up paying.

    To avoid consequent budget oversights, it’s wise to work closely with your contractor to create an accurate list of allowances. This means researching and making decisions about materials, fixtures, and products in conjunction with the writing of the proposal. From flooring and countertops to plumbing and HVAC equipment, figuring out what you want while the proposal is being written will go a long way toward ensuring accuracy.

    If this seems overwhelming, keep in mind that it’s something you’ll have to do at some point anyway, so you may as well do it at the most opportune time. Also, you might be worried you’ll change your mind about particular items later. Don’t worry—an allowances list doesn’t have to be set in stone. Whether or not you change your mind, at least you’ll have some idea of what each item costs, rather than being blindsided partway through the project.

    Read moreRead less
Expert video tip
  • Video: Avoiding Budget Oversights in Construction

    Complete Video Transcription:

    CAMPBELL — Host, Sarah Rutan: The best way to avoid budget issues midway through a building project is to ensure accuracy with the initial proposal. Today we’re in Campbell with Diamond Certified Expert Contributor Nate Missildine of Legacy Construction to learn more.

    Nate Missildine: My biggest tip to anybody looking at doing a large-scale renovation of any type really begins at the process, or before the proposal process. There are two parts of a proposal. You have your specifications, which won’t change if you don’t change the scope of work. Plumbing, the framing, the HVAC, that basic work, that price is what the price is going to be.

    The other part of the proposal is your allowances, which do make up a significant amount of work. And this is where we find that pricing can get out of whack with what the proposal is. So, my tip is that you really want to work through as much of the allowances — be it hardwood floor, plumbing fixtures, tiles — try and get as much of that selected prior to or, with a contractor, prior to getting the actual proposal so the proposal is based on stuff that you’ve actually touched and felt.

    Granted, during the process, you can still change your mind on a plumbing fixture or on tile. But if it changes, it’s changing based on what you’ve selected, and you’ll know what exactly the difference is based on what you’ve selected. So that’s the best way that you can ensure the actual price you’ll pay for a project. It should be very, very close to what a proposal is, if you actually go through the time and make these selections.

    And keep in mind, the other benefit to doing this is, if you’re going to do the project, this is work that has to be done one way or the other. Having it done before it’s needed so you’re not running around at the last minute trying to pick out plumbing selections and feeling stressed about it, or whatever the selection may be, it’s very advantageous… The process of a remodel is very stressful and can be a little bit chaotic. So, to not have to make these decisions in the middle of a remodel has a lot of advantages to it.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Legacy Construction, Inc. WEBSITE AND EXTERNAL FEED
  • Legacy Construction, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
https://baylegacy.com/
Diamond Certified RATINGS ON Legacy Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 15 VERIFIED CUSTOMERS i
Legacy Construction, Inc. : Average 9.3 out of 10 based on 15 unique customer surveys of customer satisfaction.

Kathy N.

VERIFIED Legacy Construction, Inc. CUSTOMER

1 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt the people that were sent to my house were reputable, clean and I felt comfortable with them. I have always been impressed with his crew. Nate always gives you his professional opinion and doesn't try to push you. He is also really focused on continually improving his services.

I have never felt like he does things for his convenience.

Jennifer P.

VERIFIED Legacy Construction, Inc. CUSTOMER

2 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is super knowledgeable and very honest. He is always on time and does very high quality work.

Nate is a rock star, he is awesome. I changed gears midway and he was really good. He gave me advice, he has a real eye for design. If you tell him you are on a budget, he will tell you where to spend the money.

Marty E.

VERIFIED Legacy Construction, Inc. CUSTOMER

3 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has a lot of experience, skills and has fun doing his work. I think there is a stress aspect in getting workers that are good like Nate.

We were pretty amazed at what they were able to turn around with our home. There were obstacles and permits. Nate guided us in that. I would also say the speed and competence.

Eileen B.

VERIFIED Legacy Construction, Inc. CUSTOMER

4 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good value and good quality work

Very good communication, timeliness, and the cost of the work

Nicole B.

VERIFIED Legacy Construction, Inc. CUSTOMER

5 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and honest which is important, as not everyone is.

The professionalism, and they were also on time. They were there when they said they would be. If they were running behind, they would call so there was never a question.

Mimi N.

VERIFIED Legacy Construction, Inc. CUSTOMER

6 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and they do a good job. They clean up when they are done. They are pretty experienced in a lot of things. I had them help me with some electrical and installing some lights. I trust them and that is important.

They are responsive and willing to listen. They help advise me what is best and I trust I am getting good advice. He will tell you what makes the most sense not what is most expensive.

Kathy M.

VERIFIED Legacy Construction, Inc. CUSTOMER

7 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very patient, he did the work on time and he is really top notch.

Nate definitely is very understanding and listens to your needs. He follows through and is easy to work with. He always answered our phone calls.

Judy K.

VERIFIED Legacy Construction, Inc. CUSTOMER

8 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nate works very well with the clients. They are all impeccable. Everyone is great.

The quality of the work, and he listens and makes it happen.

Scott K.

VERIFIED Legacy Construction, Inc. CUSTOMER

9 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just thought they were very timely, professional, and their craftsmanship is high quality.

They stayed within the timeline.

Kim R.

VERIFIED Legacy Construction, Inc. CUSTOMER

10 of 15

Quality 9
9 10
Loyalty Yes
CRITIQUE

He is very personable but very busy and difficult to get him back.

Very personable and he had good ideas whenever I had questions.

Gianfranco D.

VERIFIED Legacy Construction, Inc. CUSTOMER

11 of 15

Quality 9
9 10
Loyalty Yes
CRITIQUE

High quality, responsive and he does great work.

The interactivity both with Nate and the people working with him, also the timeliness

Naveen S.

VERIFIED Legacy Construction, Inc. CUSTOMER

12 of 15

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think Nate is a great person to work with. He is very friendly and punctual and the quality is important.

Nate listens to the customer and has good ideas. He is very hands-on.

Kristen P.

VERIFIED Legacy Construction, Inc. CUSTOMER

13 of 15

Quality 9
9 10
Loyalty Yes
CRITIQUE

Nate is a very knowledgeable professional. I trust his recommendations and highly recommend him to others.

The expertise

Sherri G.

VERIFIED Legacy Construction, Inc. CUSTOMER

14 of 15

Quality 8
8 10
Loyalty Yes
CRITIQUE

Nate is very easy to work with and very knowledgeable.

The workmanship and commitment to doing it right

Evelyn H.

VERIFIED Legacy Construction, Inc. CUSTOMER

15 of 15

Quality 5
5 10
Loyalty No
CRITIQUE

If you use them, make sure that everything is written down that you want done. Take copies and have them sign it as well. One of the things I wanted painted was three big windows, the trim. You could tell they were primer. I asked later on when they would be painted and he said he thought they were. He was told I wanted them painted.

Nate rushed over anytime I complained. He never charged more. I think he seriously underbid the job as he never took one note. Nate is very nice.

Read All 15 Survey Responses at Ratings View