Diamond Certified Company Report

HPS Palo Alto, Inc.

Diamond Certified Company Report

HPS Palo Alto, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 85 VERIFIED CUSTOMERS i

Julia L.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

1 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a trusted advisor, and they are knowledgeable, and super responsive.

I originally found them because I had an issue with mice. They were referred to me by a contractor. They quickly diagnosed and solved my problem. I liked their responsiveness and I feel really good that they are Los Altos based and that they are trustworthy. I really like them. We have already made some nice improvements to our home. They really do provide homeowners a great roadmap for the care and enhancement of their homes. I have been using them for quarterly maintenance on my home and for some other projects for the past year.

Virginia D.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

2 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and they're very reliable. We were one of their first customers when they first started. Now that I'm here by myself, I feel that it's important to get reliable service. You're very vulnerable when you're older.

They're very responsive to any concerns I have. Well, I already gave them a ten. They can't do much better than that. I'm a big fan of theirs.

Phil H.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

3 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is worth the money. They take all the care and worry out of owning a home.

I like the response time. I have had several emergencies and they have always responded very quickly. I like the people. They are first class. I don't know what I would do without him. They are very good, very professional, they make recommendations about what I need and they even have a key to my house.

Read All 85 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Steve Spratt, Owner

HPS Palo Alto, Inc. is a licensed general contractor that provides a full range of small and large repair work exclusively for savvy Peninsula clients who subscribe to its quarterly preventative maintenance program. The company’s flagship Property Stewardship program bundles 260 recurring service tasks and inspections that are designed to maintain function, reduce energy usage, preempt costly emergencies, maximize durability, and ensure the highest possible enjoyment and equity values.

Builder Steve Spratt established the HPS Property Stewardship concept in 1995 to offer his customers ongoing preventive home care services. Today, the program is a national model for existing and new clients to effectively maintain their properties and develop valuable, long lasting, trusting relationships with the company.

During quarterly visits, the Property Stewardship program addresses more than 260 annually recurring tasks that are crucial to the proper function and long life of each customer’s home. HPS Palo Alto’s trusted family of technicians are specially trained across multiple trades to perform these specific tasks and inspections, and yet they can also tackle personalized customer requests or “honey do” lists. When specialized repairs or improvements are needed, the company’s in-house project managers utilize proven service partners to perform the work. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON HPS Palo Alto, Inc.

COMPANY CONTACT
Service AREA

the mid-Peninsula to San Francisco to Pebble Beach

SERVICES PERFORMED

Home Repairs
Maintenance & Preservation
Independent Project Management
Consultation & Testing:
Construction, Remodeling
Environment & Energy
Gutter Protection & Rain Water Systems
Free Residential Evaluations

DIAMOND CERTIFIED RESEARCHED ARTICLES ON HPS Palo Alto, Inc.

Company Profile

HPS Palo Alto, Inc. is a licensed general contractor that provides a full range of small and large repair work exclusively for savvy Peninsula clients who subscribe to its quarterly preventative maintenance program. The company’s flagship Property Stewardship program bundles 260 recurring service tasks and inspections that are designed to maintain function, reduce energy usage, preempt costly emergencies, maximize durability, and ensure the highest possible enjoyment and equity values.

Builder Steve Spratt established the HPS Property Stewardship concept in 1995 to offer his customers ongoing preventive home care services. Today, the program is a national model for existing and new clients to effectively maintain their properties and develop valuable, long lasting, trusting relationships with the company.

During quarterly visits, the Property Stewardship program addresses more than 260 annually recurring tasks that are crucial to the proper function and long life of each customer’s home. HPS Palo Alto’s trusted family of technicians are specially trained across multiple trades to perform these specific tasks and inspections, and yet they can also tackle personalized customer requests or “honey do” lists. When specialized repairs or improvements are needed, the company’s in-house project managers utilize proven service partners to perform the work. 

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Company Philosophy

"We pride ourselves on keeping up with the times, fostering innovation, and embracing technology to deliver high-quality, cost-effective home services and consultations. We believe our growth is dependent upon building extraordinary relationships with our clients, employees and trusted local specialists."

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Comparative Summary

Home maintenance companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, HPS Palo Alto, Inc. sets itself apart by providing a one-of-a-kind home preservation service that’s as comprehensive as it is innovative: the PlanetHome Concierge program, which bundles 260 service tasks and inspections that are designed to maintain clients’ homes, reduce their energy usage, preempt costly repairs, arrest property deterioration and ensure the highest equity values. “The formula for our success is simple: Do it better than anybody else, even if nobody else is doing it,” says General Manager Mike Ellerin. “Once our clients embrace the idea of a preventative home maintenance service, the rest is just about following through.”

Unlike less experienced home maintenance companies that strive to maximize their workload volume but sacrifice customer service in the process, HPS Palo Alto focuses on building close relationships with its customers to ensure each account is treated with care and consistency. “Few companies have the expertise or willingness to systematically care for people’s homes 24 hours a day, 365 days a year,” says Mr. Ellerin. “Our technicians are trained to protect our clients’ investments and make their lives less stressful so they can enjoy the comfort of their homes.”

Another distinguishing feature of HPS Palo Alto is the emphasis it places of prevention, which includes keeping a close eye on each client’s property to catch potential problems before they become too costly. “As we’re performing basic maintenance steps like replacing filters, repairing hardware and flushing water heaters, we’re also systematically inspecting the home for signs of deterioration,” explains Mr. Ellerin. “This is really what makes our service so valuable–our technicians catch most issues when they’re inexpensive to repair or before they’re even needed.”

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Industry Info

It’s never too late or too early to start a relationship with a home maintenance company. The main difference between a company that provides home maintenance services and a handyman or building contractor is the emphasis the former places on prevention. While a handyman or contractor is able to perform home repairs with varying skill and reliability, neither tends to be proactive in preventing the need for repairs in the first place. A home maintenance company, on the other hand, primarily focuses on preventing common household problems that require expensive repairs if left unattended.
A home maintenance service is able to perform the same tasks and repairs as a handyman or building contractor but gives equal attention to inspection, systematically examining the fixtures and systems in a home in order to catch potential problems before they occur. Problems such as dry rot and undetected leaks simply shouldn’t happen under the watchful eye of a good home maintenance service. If you’re concerned about the integrity of your home or simply want to keep it in optimal condition, consider signing up for a regular maintenance plan.
One of the most important areas of your home to have regularly inspected is the plumbing system—in addition to pipes that bring water to faucets and toilet reservoirs, this includes water lines that serve icemakers, instant hot water taps and filtered water systems. Since most of your home’s plumbing system is hidden from view, leaks and other system failures can cause a lot of damage in a short period of time, which is why early detection is so important. Look for signs of moisture, mold, water damage, aged fixtures and piping, clogs, rusted traps and faulty shut-off valves. The best way to avoid plumbing issues altogether is to have a home inspection company test and service your plumbing once a year.

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Frequently Asked Questions

Q: If I sign up for a maintenance program, how often do you need to come to my home?

A: We perform a maintenance check four times a year, timed with the season. In the spring, we do things related to summer entertaining; in the fall, we prepare for the coming rains. We perform some tasks more than once a season, like gutter cleaning.

Q: Do I have to be home while you’re working?

A: No. Our technicians are very trustworthy and know exactly what needs to be done to your house. In fact, we have the keys to about 85 percent of our clients’ homes, which gives you an idea of how much they trust us. Also, we make sure to document each visit with a follow-up email or report.

Q: Do I have to use your company if you find problems that need to be repaired?

A: No. You retain the right to choose any company you want to make repairs in your house. The basis of each of our contractual relationships is as a maintenance and care service. Many of our clients choose to have us follow through and fix their problems, but others choose to have another company do it.

Q: Is there a benefit to having your company handle my repairs instead of an outside service?

A: Yes. Since we already know the details of your house, we can often handle the repairs much quicker than an outside company. When electricity needs to be shut off, we know where the electrical panels are. When water needs to be shut off, we know the specifics of your house’s plumbing system. Also, because we maintain an ongoing relationship with each client, we’re able to offer very affordable rates and stand behind every repair.

Q: How much do you charge for repairs?

A: For less complicated work like pressure washing or painting, we charge $75 an hour. For more extensive repairs such as electrical work or cabinetry repairs, we charge $95 an hour. Most of our services are in the $89 range, and all work can be done on a bid basis.

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SELECTED PHOTOS FROM HPS Palo Alto, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steve Spratt

Expert CONTRIBUTOR PROFILE
  • Steve Spratt is president of HPS Palo Alto, Inc., a Diamond Certified company since 2011. He can be reached at (888) 844-0007.

Steve Spratt: A Passion for Preservation

By James Florence, Diamond Certified Program Reporter

LOS ALTOS — As owner of HPS Palo Alto, Inc., Steve Spratt has made a livelihood of maintaining Bay Area residences. However, when it comes to putting a label on his company’s service, he’s quick to distinguish it from the contiguous field of property management. “Our name stands for Home Preservation Services, and we like to think we provide a ‘stewardship service,’” he explains. “Unlike property managers, who tend to wait until things break before fixing them, we promote the ongoing health of our clients’ homes through regular maintenance visits. By proactively identifying potential problems, we can bring them to a homeowner’s attention and address them before an expensive catastrophe occurs.”

Steve hasn’t always been in the home preservation business; rather, he began his professional life behind a desk. “I graduated from college with a business degree and went into accounting, but I didn’t really enjoy working in an office setting every day,” he says. “So, when my wife’s father, who was a general contractor, asked me to work for him, I agreed. Later, while I was building custom homes, a couple of my clients said they wished they had my expertise when it came to taking care of their homes after the fact. That got me thinking about a way I could make a business out of home maintenance, and pretty soon, HPS Palo Alto was born.”

As a resident of Palo Alto (where he lives with his wife, Italy), Steve says he appreciates the wide range of people his work brings him into contact with. “I have clients who are involved in all kinds of fields, from professional athletes and coaches to renowned authors and Nobel Prize winners. Getting a chance to meet and get to know these people is very fun and inspiring.”

Outside of work, Steve is an avid audio enthusiast who spends much of his time enjoying his sizeable music collection. “I love jazz music, and I collect records and vintage Hi-Fi equipment,” he says. “I recently sold a collection of more than 14,000 records, which is about the same size as the collection I kept.” When he’s not at home listening to music, Steve often accompanies his wife in her livelihood as a rodeo rider. “Italy is a professional rodeo participant, so that keeps us pretty busy on the weekends with all the traveling and competing.” Additionally, Steve takes time to keep in touch with his four grown daughters, one of whom works at HPS Palo Alto.

When asked about a personal philosophy, Steve cites a phrase coined by writer Joseph Campbell. “One of Campbell’s famous quotes is, ‘Follow your bliss,’ and I think my whole life is a result of doing just that,” he says. “When I got out of school, I was trained as an accountant, but that didn’t really excite or stimulate me—I just happened to be good at numbers. However, it did lead me to relationships that eventually got me into the building business, which then led me to where I am today. So, I feel like my whole life is an example of following your bliss and allowing that energy to draw you to where you can perform at your highest level.”

When asked the first thing he’d do if he were to retire tomorrow, Steve says he’d spend more time listening to music—that is, after tackling a long-deferred building project. “My wife wants me to build her a new barn, and I haven’t had time to get to it yet, so I’d probably do that first. Then, I’d set up a permanent listening room for my jazz records, as well as get connected with other audiophiles and just share the enjoyment of music.”

Ask Me Anything!

Q: Do you have a favorite jazz artist?
A: That’s a tough choice. The history of jazz is full of innovative figures like Charlie Parker, John Coltrane and Duke Ellington, but I think I’d have to go with Louis Armstrong. Besides being one of the great musical innovators, he was an unbelievable guy, with a sense of humility I wish more performers would emulate.

Q: If you could immediately master a musical instrument, what would you choose?
A: I really admire trumpeters and how they can make such a wide range of sounds simply by blowing through a piece of metal. However, I’d probably go with piano, just because it’s so versatile.

Q: What’s your favorite thing to do on a rainy day?
A: Throw on a record and make some chamomile tea.

Q: What’s the best gift you’ve ever received?
A: My dog, Bella. My wife got her for me, and she’s been my buddy and traveling companion ever since.

Q: What are your favorite TV shows?
A: “Dancing with the Stars”—which I watch with my wife—and “Ancient Aliens.”

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Expert articles
  • How to Keep Your Washing Machine Mildew-Free

    LOS ALTOS — Modern front-loading washing machines offer several benefits: In addition to their sleek design, they’re more energy- and water-efficient than their top-loading predecessors. Plus, clothes come out of the spin cycle nearly dry, which reduces dryer runtime. However, there’s one thing you should be aware of if you own a front-loading washer—otherwise, you might notice that your clothes smell a little musty.

    Because of their design, front-loading washers tend to retain more latent moisture than top-loading models. One area where this can really be an issue is the rubber door seal, which has numerous folds where moisture can collect. Additionally, the configuration of the tubs in front-loading washers makes it difficult to get all the water out.

    Due to the presence of residual moisture, mildew can start to develop inside your washer, and once it gains a foothold, it’s difficult to remove. One simple way to avoid this is to leave your washer’s door open when it’s not in use, which will provide more air ventilation. It’s also a good idea to clean the seal and tub on a regular basis, as well as to run a cycle with a mildewcide tablet on occasion. Altogether, these proactive measures will help keep your washer mildew-free.

    Read moreRead less
  • The Importance of Gutter Maintenance

    LOS ALTOS — There are areas in every home where proactive maintenance is critical for preventing water damage. One of these areas is the rain gutter and downspout system. Few homeowners realize that malfunctioning gutter and downspout systems are one of biggest sources of property damage, and repairing that damage is often an expensive process.

    When there isn’t a controlled means for rainwater to get from the roof to the ground, it can splash back onto the house and cause water damage to doors, windows, and siding. Also, if rainwater falls too close to a home’s foundation, it can lead to issues like settlement and cracking.

    To avoid these kinds of problems, it’s critical to make sure your gutter and downspout system is functioning properly. The best way to do this is to keep it clear of debris. When leaves and other debris are left to accumulate in your gutters, they can clog the downspouts and cause the gutters to overflow. In a worst-case scenario, the weight of the water will pull the gutters away from your house, resulting in structural damage.

    Some modern gutter and downspout systems are equipped with features that greatly simplify maintenance. For instance, some systems have demountable downspouts for easy removal and cleaning. Another feature is a trap door clean-out near the bottom of the downspout, which keeps leaves and other debris from washing into your underground drainage.

    If your current drainage system isn’t equipped with these types of features, consider installing a gutter protection system. Situated along a home’s roof line, gutter protectors keep debris out of the gutters while allowing water to pass through. They can be pricey to install, but they’ll save you a substantial amount of money in the long run by guarding against catastrophic damage.

    Read moreRead less
Expert video tip
  • Video: Tips for a Mold-Free Washing Machine

    Complete Video Transcription:

    LOS ALTOS — Host, Sarah Rutan: If you own a front-load washing machine, there are a few preventative steps you should take to avoid mold issues. Today we’re in Los Altos with Diamond Certified Expert Contributor Steve Spratt of HPS Palo Alto to learn more.

    Diamond Certified Expert Contributor, Steve Spratt: Modern front-loading washing machines offer several benefits: In addition to their sleek design, they’re more energy- and water-efficient than their top-loading predecessors. Plus, clothes come out of the spin cycle nearly dry, which reduces dryer runtime. However, there’s one thing you should be aware of if you own a front-loading washer—otherwise, you might notice that your clothes smell a little musty.

    Because of their design, front-loading washers tend to retain more latent moisture than top-loading models. One area where this can really be an issue is the rubber door seal, which has numerous folds where moisture can collect. Additionally, the configuration of the tubs in front-loading washers makes it difficult to get all the water out.

    Due to the presence of residual moisture, mildew can start to develop inside your washer, and once it gains a foothold, it’s difficult to remove. One simple way to avoid this is to leave your washer’s door open when it’s not in use, which will provide more air ventilation. It’s also a good idea to clean the seal and tub on a regular basis, as well as to run a cycle with a mildewcide tablet on occasion. Altogether, these proactive measures will help keep your washer mildew-free.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Tips for a Mold-Free Washing Machine

    Complete Video Transcription:

    LOS ALTOS — Host, Sarah Rutan: If you own a front-load washing machine, there are a few preventative steps you should take to avoid mold issues. Today we’re in Los Altos with Diamond Certified Expert Contributor Steve Spratt of HPS Palo Alto to learn more.

    Diamond Certified Expert Contributor, Steve Spratt: Modern front-loading washing machines offer several benefits: In addition to their sleek design, they’re more energy- and water-efficient than their top-loading predecessors. Plus, clothes come out of the spin cycle nearly dry, which reduces dryer runtime. However, there’s one thing you should be aware of if you own a front-loading washer—otherwise, you might notice that your clothes smell a little musty.

    Because of their design, front-loading washers tend to retain more latent moisture than top-loading models. One area where this can really be an issue is the rubber door seal, which has numerous folds where moisture can collect. Additionally, the configuration of the tubs in front-loading washers makes it difficult to get all the water out.

    Due to the presence of residual moisture, mildew can start to develop inside your washer, and once it gains a foothold, it’s difficult to remove. One simple way to avoid this is to leave your washer’s door open when it’s not in use, which will provide more air ventilation. It’s also a good idea to clean the seal and tub on a regular basis, as well as to run a cycle with a mildewcide tablet on occasion. Altogether, these proactive measures will help keep your washer mildew-free.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
HPS Palo Alto, Inc. WEBSITE AND EXTERNAL FEED
  • HPS Palo Alto, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON HPS Palo Alto, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 85 VERIFIED CUSTOMERS i
HPS Palo Alto, Inc. : Average 8.7 out of 10 based on 85 unique customer surveys of customer satisfaction.

Julia L.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

1 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a trusted advisor, and they are knowledgeable, and super responsive.

I originally found them because I had an issue with mice. They were referred to me by a contractor. They quickly diagnosed and solved my problem. I liked their responsiveness and I feel really good that they are Los Altos based and that they are trustworthy. I really like them. We have already made some nice improvements to our home. They really do provide homeowners a great roadmap for the care and enhancement of their homes. I have been using them for quarterly maintenance on my home and for some other projects for the past year.

Virginia D.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

2 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and they're very reliable. We were one of their first customers when they first started. Now that I'm here by myself, I feel that it's important to get reliable service. You're very vulnerable when you're older.

They're very responsive to any concerns I have. Well, I already gave them a ten. They can't do much better than that. I'm a big fan of theirs.

Phil H.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

3 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is worth the money. They take all the care and worry out of owning a home.

I like the response time. I have had several emergencies and they have always responded very quickly. I like the people. They are first class. I don't know what I would do without him. They are very good, very professional, they make recommendations about what I need and they even have a key to my house.

Ann K.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

4 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and very thorough.

They are very reliable and very thorough.

Jennifer B.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

5 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great quality work.

They're very thorough.

Jonathan B.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

6 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

Top-notch quality

They know what they're doing.

Stephen M.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

7 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like their thoroughness and the way they take care of things that I can't do anymore.

Their response time, they come right away whenever I have a special problem and they jump in and stick with it until it's fixed. What they do is outstanding.

Zan A.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

8 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job of taking care of the things that you just don't want to deal with. It is a fairly unique operation compared to many others in the business.

It was convenient.

Midori A.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

9 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, nice people, they do good work, are nice people, and their prices are reasonable.

The quality of the work

Nancy D.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

10 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a very good service.

The people are marvelous. They are reliable and they do good work.

Nancy D.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

11 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

It saves a lot of time and money.

Scheduled preventative maintenance is so great and the technicians are very friendly, professional, and thorough.

Rosemary M.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

12 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

I definitely think it's a plus to have a quarterly maintenance service to take care of things my husband and I don't have time to take care of.

The thing is, I can just count on them. They are dependable.

MacDowell H.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

13 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them and will definitely be continuing to use them.

They were very responsive. They did everything very quickly and they were very professional. It was like they were never there. The residents were very happy.

Basil E.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

14 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

The people are nice.

Christy C.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

15 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, dependable, and they take the initiative.

I think that they are reliable.

Ann H.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

16 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very satisfied.

They are prompt and everything is very clear about what they are going to do.

Kathryn J.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

17 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the communication we have. Since I live across the country, we are able to communicate with them and have not just the basic things that need to be done, but anything additional needs my tenants have.

Betsy F.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

18 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the fact that they do the things that I need to get done, not just the regular things. I can put things on a list and they take care of them.

Emeri H.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

19 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do. When we need something specific done, they try to get in and take care of it on the same day. They are very respectful of the people and the property. They are great.

Charlotte E.

VERIFIED HPS Palo Alto, Inc. CUSTOMER

20 of 85

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come and do all the stuff we should do but don't.

Read All 85 Survey Responses at Ratings View