Diamond Certified Company Report

HOUSEworks, Inc.

Diamond Certified Company Report

HOUSEworks, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 211 VERIFIED CUSTOMERS i

Oliver R.

VERIFIED HOUSEworks, Inc. CUSTOMER

1 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to work with.

They were very professional, and they completed the project as we discussed.

Kendall W.

VERIFIED HOUSEworks, Inc. CUSTOMER

2 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They deliver a high quality product.

We liked that they helped us to understand the process and that there were no surprises.

Oliver R.

VERIFIED HOUSEworks, Inc. CUSTOMER

3 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide great quality work. They're not the cheapest, but they're well worth the money.

I like the quality of the work, and it turns out to be a good value.

Read All 211 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Kann, Owner

HOUSEworks, Inc. is a San Francisco-based Design + Build remodeling company that serves residential homeowners in San Francisco. The company provides complete renovation services that include concept ideas, budget allocating, design and construction. Houseworks specializes in kitchen and bathroom remodeling, whole home renovations, additions, construction defect investigations, and water intrusion detection and repair.

HOUSEworks was founded in 2005 by business executive Jeff Kann, who created his company to include the design and construction process under one company. “When design and construction are the responsibility of the same company, cost overruns and schedule delays can be significantly reduced, and a much greater chance of meeting the project requirements and expectations of the homeowner can be achieved,” he says. “When you add in detailed planning, precise project management, clear communication and focused client care to this approach, an environment is created where great craftspeople do their best work and highest-in-class customer satisfaction can be achieved. The fact that the majority of our new projects come from our satisfied repeat client list and client referrals gives us a strong indication that the Design + Build approach is working well.”

Mr. Kann says the company’s experienced professionals are trained to listen to the needs of their clients and respond with creative solutions. He invites potential customers to visit his company’s website, www.houseworksinc.com, to see a complete list of services and a portfolio of past work.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON HOUSEworks, Inc.

Service AREA
SERVICES PERFORMED

General Contracting
Design+Build Remodeling
Construction Defect Investigations
Water Intrusion Detection and Repairs
Restoration
Kitchen and Bathroom Remodeling
Additions
Decks

DIAMOND CERTIFIED RESEARCHED ARTICLES ON HOUSEworks, Inc.

HOUSEworks designed and built this movable wall to provide a privacy screen between the kitchen and dining areas.

Company Profile

HOUSEworks, Inc. is a San Francisco-based Design + Build remodeling company that serves residential homeowners in San Francisco. The company provides complete renovation services that include concept ideas, budget allocating, design and construction. Houseworks specializes in kitchen and bathroom remodeling, whole home renovations, additions, construction defect investigations, and water intrusion detection and repair.

HOUSEworks was founded in 2005 by business executive Jeff Kann, who created his company to include the design and construction process under one company. “When design and construction are the responsibility of the same company, cost overruns and schedule delays can be significantly reduced, and a much greater chance of meeting the project requirements and expectations of the homeowner can be achieved,” he says. “When you add in detailed planning, precise project management, clear communication and focused client care to this approach, an environment is created where great craftspeople do their best work and highest-in-class customer satisfaction can be achieved. The fact that the majority of our new projects come from our satisfied repeat client list and client referrals gives us a strong indication that the Design + Build approach is working well.”

Mr. Kann says the company’s experienced professionals are trained to listen to the needs of their clients and respond with creative solutions. He invites potential customers to visit his company’s website, www.houseworksinc.com, to see a complete list of services and a portfolio of past work.

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Company Philosophy

“Build with pride. Build with precision. Build with passion. Build respectful, lasting relationships.”

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Comparative Summary

When it comes to homeowners’ frustrations with a home remodel, Jeff Kann, co-owner of San Francisco-based HOUSEworks, Inc., sees execution as the biggest cause. “There are a lot of great craftspeople that don’t have the administrative ability to match their tradecraft,” he says. Conversely, he adds, HOUSEworks applies sound business and project planning practices to ensure jobs are done correctly, on time and within budget.

HOUSEworks focuses on residential remodeling—additions, kitchens, bathrooms, and whole house remodels. The firm takes an approach that combines high-level craftsmanship with sound business principles. It creates detailed budgets and project plans to guide projects to accurate and successful completion. With this business framework in place, HOUSEworks’ craftspeople can use their skills to deliver a high-quality remodeling job.

Communication and transparency are also important to HOUSEworks’ approach. According to Mr. Kann, that starts with learning about clients’ objectives. “For us to deliver what clients want, it’s really important to understand their motivation,” he says. “Do they need additional room for an expanding family? Are they creating a retirement home? Are they just looking for an update? We need to know the answers to these questions.”

Once work begins, HOUSEworks holds weekly meetings with clients, detailing exactly how their money is being spent, how the team is performing against the schedule and budget, and any highlighting issues that need to be addressed before completion.

“We create an environment for great craftspeople to do their very best work,” says Mr. Kann. “We provide a production environment where our business professionals execute the administrative components of what it takes to complete a project, including project management and scheduling. After that, we keep everybody informed of what’s going on along the way.”

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Industry Info

When undertaking a home remodel, homeowners should first determine how much they can afford to spend.

Decide on the budget upfront, before soliciting detailed proposals from designers and contractors. Not only does this provide valuable guidance to the designer in determining what can and can’t be done, but it allows the homeowner to choose the best contractor who can deliver the job within budget, not necessarily the least expensive one.

Once a homeowner has conducted initial checks to ensure a contractor is licensed and adequately insured, Jeff Kann, co-owner of San Francisco-based HOUSEworks, believes there are three steps to selecting the right one.

Check references. Homeowners need to call and talk with past and current clients, but reference checking goes beyond that. “It’s important to ask your contractor what industry groups or entities they’re affiliated with,” advises Mr. Kann. “The things to look for are continuing education and how they stay abreast of changes and trends in the industry. Some good examples are the National Association of Remodeling Industry and Green Building. These are two organizations of professionally minded contractors. Also, look at what awards and certifications they’ve received.”

Review the estimate. Look for a level of detail and specification that demonstrates the contractor has a clear understanding of your project. Watch out for allowances that have been made to cover aspects of the project that haven’t been fully scoped out. A detailed and thorough estimate will have few allowances and will help militate against changes and cost overruns once construction begins.

Be sure to explain your exact vision to the designer. Don’t be afraid to show drawings you’ve made or clippings from catalogs of fixtures and products you like. The designer may recommend something different, but knowing what you expect out of the job is an important professional element.

Visit a current jobsite. Look at how the site is organized and supervised. If the homeowner knows something about construction, they can judge the quality of the work being performed, but that’s not essential. Ask basic questions. Is the owner’s property secured and protected? Are the tools organized? Are there staging areas set up for materials? Is the site clean? Is dust protection being employed? Who’s supervising the job site? Is the foreman present? Is the project manager available?

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Frequently Asked Questions
Q: Are you licensed and insured?
A: “The California Contractors State Licensing Board as a corporation licenses us. We carry workers’ compensation insurance, general liability insurance and automobile insurance. We also make sure all our trade contractors are fully insured.”
 
Q: How do I get an estimate for my project?
A: “After an initial telephone conversation, we make an appointment for an estimator to view your project. At that meeting, we conduct a walkthrough and thoroughly discuss the full scope of work, including your goals and expectations. We may ask to have our subcontractors view your job as well. We don’t charge for these initial meetings. You’ll subsequently receive a cost estimate, either by email or in person.”
 
Q: What makes your estimates different?
A: “Most homeowners have heard stories about the $250,000 remodel that ultimately cost $500,000. We pride ourselves on providing thorough, clear, honest estimates. We incorporate best building practices into our planning and strive to include every known facet of a project. Circumstances that can’t be assessed until a project is underway, like mold or dry rot, are clearly noted.”
Q: Will HOUSEworks give me the best price?
A: “HOUSEworks may not give you the lowest price, but we’ll certainly give you excellent value. Our service, attention to detail and excellent customer communication will help you realize the highest degree of long-term satisfaction for your remodeling project.”
 
Q: Will there be any change requests on my job?
A: “Sometimes change requests are needed for unforeseen conditions. These typically represent items such as dry rot damage, code violations that are encountered in the course of construction, or other conditions that may not be visible until demolition begins. In addition, clients will often request additional work. We never begin work on a change request until it’s been explained to and authorized by our clients.”
 
Q: What is Design/Build?
A: “Regardless of scope, we can provide the design, architectural and engineering services to bring your most abstract ideas from dream to reality. Some projects are designed in-house. For larger or more complicated projects, we collaborate with a small and carefully cultivated team of architects and engineers. In all situations, we’ll meet to discuss your lifestyle design goals, develop plans, and help you choose materials, appliances and design details. We can then successfully move to the construction phase of your project.”
 
Q: What if I have my own architect?
A: “HOUSEworks is happy to work with your design professional. Through careful collaboration, we can implement their plans and often add additional insight before construction begins.”
 
Q: Does HOUSEworks do minor repair work?
A: “We’ve found it best to concentrate on our remodeling jobs and recommend a handyman service for repairs. But if we’re currently working on your jobsite, we’re happy to assist with minor repairs.”
 
Q: Do you use subcontractors?
A: “We periodically use subcontractors for specialty trades, such as electrical and plumbing. We work with companies that we’ve known and used for several years and have proven to be both competent and engage in practices that are consistent with our philosophy of serving clients. And all our subcontractors are licensed and insured.”
 
Q: Who will manage my job?
A: “An experienced project manager will closely supervise your project. Your project manager will ensure the highest production quality and schedule management. You’ll receive ongoing updates on the progress of your work and any choices that need to be made in the course of construction. The project manager is supported by our talented office staff at all times.”
 
Q: How does HOUSEworks invoice for services?
A: “10 percent of the total job cost is collected upon signing the contract (up to a state allowable maximum of $1,000). Once the job has started, we bill weekly, based on the percent of your job that’s been completed.”
 
Q: Are customer references available?
A: “We have references available for qualified customers. If you’d like to see some of our projects, we can arrange a visit.”
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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jeff Kann

Expert CONTRIBUTOR PROFILE
  • Jeff Kann is owner of HOUSEworks, a Diamond Certified Company since 2006. Jeff has spent many years developing ways to remove the stress and risks from home renovation projects. He can be reached at (415) 578-9560or by email.

Jeff Kann: Building a New Path

By Matt Solis, Editor

SAN FRANCISCO – Many construction professionals spend their whole lives surrounded by builders, often learning the intricacies of the craft at an early age from family members or friends. Others come to the job organically from a related industry like painting or carpentry. For Jeff Kann, owner of HOUSEworks, the path to the construction industry didn’t reveal itself until later in life, but once he found it, he knew he was home. “I started HOUSEworks in 2005 after spending 25 years in banking,” he explains. “At a certain point, I realized I wanted to be involved with a service industry that was tangible; that created things you could touch and feel and see every day. I thought I could bring the business experience I gained from the banking industry together with quality craftspeople, and it turned out to be a great combination.”

Jeff says his years of experience in the business world give him a unique perspective on how to optimize the construction experience for his clients and employees alike. “In construction, good administrative and project management is just as important as good building skills. Most people have or have heard stories about remodeling projects gone awry, whether the work took too long or the construction company didn’t keep its promises. Often, these problems occur not because the people doing the work aren’t good at building, but because they don’t have the business skills to deliver the full package. I’m able to position my builders for success because I handle the administrative side and let them focus on the actual work.”

Delivering quality construction projects on time is undoubtedly made easier by the temperate weather of the Bay Area, but Jeff says it’s the housing stock of San Francisco that’s the most attractive aspect of working locally. “The buildings we have to work with are just amazing. San Francisco houses have a lot of character—most of them have been carefully and thoughtfully put together, with good bones that have sustained an incredible amount of use. The people are also fun to work with. They’re generally bright, entrepreneurial types with diverse backgrounds who take a lot of pride in their homes and want to invest in unique projects, which makes it exciting for us.”

When he’s not managing construction projects in the city by the bay, Jeff takes advantage of the Bay Area’s perpetually sunny days to indulge his other passion: golf. “We live in golf’s Mecca—not only can you play year-round, but the availability of beautiful courses is unparalleled,” he says. “I’m a big fan of the outdoors in general, and that goes hand-in-hand with golf. I walk every course I play, and I enjoy the walk just as much as I enjoy the game. Some of my favorite courses are Chardonnay in Napa, Boundary Oak in Walnut Creek and Half Moon Bay Golf Links.”

Jeff also enjoys exploring the Bay Area’s diverse food and wine scene with his wife, Ellie, who has recently started helping him with HOUSEworks’ day-to-day operations. “Ellie stayed at home with our kids when they were growing up, but now that they’re out of the house, she’s joined me in the family business,” he says. “Our son, David, attends Becker College in Massachusetts, and our daughter, Jacqueline, is at Santa Barbara City College. Actually, both of them have spent time working for the company. David usually spends his summers and breaks working for us or some of our trade contractors, and Jacqueline has worked for one of our designers. We’re a family business in every sense of the word!”

When he reflects on both his careers, Jeff points to one attribute above all as a catalyst for his success. “I believe it’s important to listen more than you speak,” he says. “Remodeling is a deeply personal process—we’re inside our clients’ homes, and they have specific ideas or visions about how they want to live in their homes and how they want them to look, so the only way to make that happen is to listen. That’s the most necessary aspect of any type of work.”
Ask Me Anything!
Q: What’s your favorite sport?
A: College ice hockey. My son plays defense for Becker College, and he played on the Junior Sharks when he was growing up. I’m also really passionate about baseball. I love the Giants.
Q: Have you ever read a book more than once?
A: Yes, Catcher in the Rye. I read it in high school, and then I read it with my kids when they were in high school. It really hasn’t lost its core meaning over the years.
Q: Have you ever had a conversation with a famous person?
A: I sat next to Betty White on a plane and it was sort of a bumpy flight, so we talked to take our minds off air turbulence and travel for a little while.
Q: What’s your favorite fruit?
A: Blueberries.
Q: What country would you most like to visit?
A: Actually, I’d like to travel throughout the United States. There’s just so much I haven’t seen yet, like the Grand Canyon and Snake River.
Q: What’s the best James Bond movie?
A: It’s a three-way tie: The Spy Who Loved Me, Goldfinger, and Live and Let Die.

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Expert articles
  • Designing Your Home for Aging in Place

    SAN FRANCISCO — When planning for a home remodeling project, one thing to consider is “aging in place”: a design approach that anticipates your long-term needs. In particular, it addresses elements of your home you use every day and designs them in a way that will allow you to age comfortably in your own home.

    Since aging in place design primarily revolves around safety and ease of access, the most important area to address is the bathroom. To start, your shower threshold needs to be low enough that you can easily step into it or, in extreme circumstances, get a walker or wheelchair into it. A good way to accomplish this is to convert your current bathing area into a walk-in shower. You should also consider installing grab bars, both in the shower and near the toilet, as these provide a sturdy means of support and help prevent falls.

    Other aging in place measures can be implemented throughout the home. For example, when remodeling your kitchen, consider lowering the height of your countertops in anticipation of accessibility needs later in life. Another measure that’s fairly easy to employ is converting door handles and faucet handles from knobs to levers, which makes them easier to grasp and turn.

    Between the grab bars and modified door handles, you may worry your house is going to look less like a home and more like an assisted living facility. This is not the case: by using the right design techniques and products, your remodeling contractor can create a space that’s equally beautiful and functional.

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  • How to Take the Stress out of a Remodeling Project

    SAN FRANCISCO — Remodeling can be a stressful process for some people, but that doesn’t mean it has to be for you. To get the most out of the experience and make sure your project turns out exactly how you want it, follow these four steps.

    Set up a team of professionals. This team should consist of you, an architect/designer and a contractor. You can hire these people individually and make sure they know how to work collaboratively, or you can hire a design/build team that’s already in place. Either way, the team’s job is to make sure your project is designed and built to your specific budget and schedule.

    Establish a budget at the onset of the project. Once you determine how much money you’re comfortable investing in your home, it’s your team’s responsibility to design everything to that budget and make sure your needs are met.

    Complete all planning during the design phase. All critical decisions about your project’s size and scope should be made before construction begins. This includes choosing fixtures like faucets, showerheads, bathtubs, toilets, sinks and countertops.

    Plan for things to go wrong. Remodeling is all about fitting the new with the old, and getting things done often requires the continuous juggling of hundreds of components. That’s why it’s so important to have a professional, competent team that’s adept at resolving issues and making sure your project is still completed on time and on budget. If you can trust your team to accomplish these things for you, it’s much easier to sit back, relax and enjoy the finished product.

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Expert video tip
  • Video: Aging in Place Home Design

    Complete Video Transcription:

    SAN FRANCISCO — Host, Sarah Rutan: When remodeling your home, it’s a good idea to consider the long term and design for aging in place. Today we’re in San Francisco with Diamond Certified Expert Contributor Jeff Kann of HOUSEworks to learn more.

    Diamond Certified Expert Contributor, Jeff Kann: Your design and construction professional can help you prepare to age in place. There are some very critical elements of your house that you use every day that are really important for you to get right so you can comfortably age in your own house.

    The main area is your bathroom. Make sure that as you think about aging in place, that you have any easy egress into your shower. Your shower threshold needs to be low enough that you can easily step into it. Or that in the extreme circumstances, you can get a walker or a wheelchair into the shower, or somebody in there to help you navigate the shower. That’s also true for the space around the toilet and in front of your vanity. So, space planning is very important as you think about aging in place.

    Some other very easy and simple changes you can make in your house are things like door handles, making door handles into levers from knobs so that they’re easier to open and close and operate. The same holds true with faucets, turning them on and off. You can use a lever as opposed to a knob to make them easier to operate. You can lower the height of counters so that they’re easier to reach. You can reach things on them.

    Now, you might have an image of these things as very institutional. That is not the case. Using universal design, you can both have a beautiful space and something that’s functional to you. It doesn’t have to look institutional like you may imagine.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Aging in Place Home Design

    Complete Video Transcription:

    SAN FRANCISCO — Host, Sarah Rutan: When remodeling your home, it’s a good idea to consider the long term and design for aging in place. Today we’re in San Francisco with Diamond Certified Expert Contributor Jeff Kann of HOUSEworks to learn more.

    Diamond Certified Expert Contributor, Jeff Kann: Your design and construction professional can help you prepare to age in place. There are some very critical elements of your house that you use every day that are really important for you to get right so you can comfortably age in your own house.

    The main area is your bathroom. Make sure that as you think about aging in place, that you have any easy egress into your shower. Your shower threshold needs to be low enough that you can easily step into it. Or that in the extreme circumstances, you can get a walker or a wheelchair into the shower, or somebody in there to help you navigate the shower. That’s also true for the space around the toilet and in front of your vanity. So, space planning is very important as you think about aging in place.

    Some other very easy and simple changes you can make in your house are things like door handles, making door handles into levers from knobs so that they’re easier to open and close and operate. The same holds true with faucets, turning them on and off. You can use a lever as opposed to a knob to make them easier to operate. You can lower the height of counters so that they’re easier to reach. You can reach things on them.

    Now, you might have an image of these things as very institutional. That is not the case. Using universal design, you can both have a beautiful space and something that’s functional to you. It doesn’t have to look institutional like you may imagine.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
HOUSEworks, Inc. WEBSITE AND EXTERNAL FEED
  • HOUSEworks, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON HOUSEworks, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 211 VERIFIED CUSTOMERS i
HOUSEworks, Inc. : Average 9.0 out of 10 based on 211 unique customer surveys of customer satisfaction.

Oliver R.

VERIFIED HOUSEworks, Inc. CUSTOMER

1 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to work with.

They were very professional, and they completed the project as we discussed.

Kendall W.

VERIFIED HOUSEworks, Inc. CUSTOMER

2 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They deliver a high quality product.

We liked that they helped us to understand the process and that there were no surprises.

Oliver R.

VERIFIED HOUSEworks, Inc. CUSTOMER

3 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide great quality work. They're not the cheapest, but they're well worth the money.

I like the quality of the work, and it turns out to be a good value.

Karen H.

VERIFIED HOUSEworks, Inc. CUSTOMER

4 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hire them. They do great work.

Their services are very good and they did exactly what they said they were going to do.

Adam N.

VERIFIED HOUSEworks, Inc. CUSTOMER

5 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great to work with. They're timely, and they do exactly what they say they're going to do. They function as a well-oiled machine.

The whole team of people

Allen G.

VERIFIED HOUSEworks, Inc. CUSTOMER

6 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

Sometimes, you don't really know how good your contractor is until there's a problem. When something comes up, it's really at that point that it shows. They're willing to do what they need to do to satisfy you.

Their commitment to making sure that the client is satisfied with the work

Debbie L.

VERIFIED HOUSEworks, Inc. CUSTOMER

7 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, easy to work with, very professional, and they have good communication skills.

Just that they are nice

Edwin G.

VERIFIED HOUSEworks, Inc. CUSTOMER

8 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very happy with the way our project turned out, and I would highly recommend them to others who are looking to renovate their houses. I thought they were great at problem solving and working with our particular situation to make it look as seamless as possible. They're very easy to deal with and talk to. They're very helpful.

They're very easy to talk to, to get a hold of, and to talk about issues with. They're very fair about everything. They're very clear about the progress, and if there are any changes, what it would entail, such as additional costs. They're very clear in their communication and very friendly. I feel like you can definitely trust them with your home and in your home. They would let us know of any safety issues, such as mold. They didn't try to cover it up. We had an issue where we installed a lawn in the summer and it was fine. When fall hit, the lawn started to become muddy. I told them what happened, and they helped us remove the lawn. They also helped pay for part of the installation of synthetic grass. They were helpful, understanding, and fair about it. Overall, we were very satisfied.

Mindy C.

VERIFIED HOUSEworks, Inc. CUSTOMER

9 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're tidy, their work area is always very clean, and they're punctual. They're very good at communication, so you know what's going on. They're amazing.

The quality of their work was excellent. The thing I appreciated the most was their communication. I loved that I l knew what was going on, and there were no surprises. The communication was great. I was expecting it to be a nightmare, buy it was extremely pleasant.

Lisa Z.

VERIFIED HOUSEworks, Inc. CUSTOMER

10 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, timely, and they kept everything neat and tidy.

They are very personable and they do a really nice job. The quality is very good.

Ellen B.

VERIFIED HOUSEworks, Inc. CUSTOMER

11 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and reliable

The quality and dependability

Ferris F.

VERIFIED HOUSEworks, Inc. CUSTOMER

12 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and excellent work

I've used them before. They are very reliable, do excellent work, and have quality craftsmanship.

Jerry K.

VERIFIED HOUSEworks, Inc. CUSTOMER

13 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

The craftsmanship is excellent. It is very easy to communicate with them. They are friendly and it's easy to ask a lot of questions, and they do good work.

The quality of the work

Lorrie C.

VERIFIED HOUSEworks, Inc. CUSTOMER

14 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable. They showed up when they said they would and did what they were supposed to do for a good price.

The efficiency with which they produced what I needed them to do.

Nora S.

VERIFIED HOUSEworks, Inc. CUSTOMER

15 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job right.

They were responsive and kept us informed about what was going on, and they did good quality work.

Richard B.

VERIFIED HOUSEworks, Inc. CUSTOMER

16 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do know what they are doing and they do finish the job. They were interested in making sure we were happy.

They were reasonably timely, and there was one main foreman who met with us regularly.

Paige P.

VERIFIED HOUSEworks, Inc. CUSTOMER

17 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were respectful of our space, organized, on time, and they did what they said they were going to do.

What I liked best was that they were reliable. The respect for our space was very important to us. You don't realize how important that is until you have someone working in it.

Greg S.

VERIFIED HOUSEworks, Inc. CUSTOMER

18 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they have a high level of customer service. They were very flexible in meeting the needs of the client. They were willing to work with me and flexible around scheduling.

It was definitely the customer service and the customized personal attention, they asked a lot of questions and checked in along the way.

Micheal P.

VERIFIED HOUSEworks, Inc. CUSTOMER

19 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a builder who pays attention to what the client wants. He's very focused and concerned about taking your vision and making it happen.

I liked Antonio's ability to custom-design and the fact that he finds different ways to save you money. He's honest and very cooperative.

Lopez C.

VERIFIED HOUSEworks, Inc. CUSTOMER

20 of 211

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's fair and honest. He looks ahead and he anticipates things.

He's very picky, he pays great attention to detail, and he's got an upbeat personality. He keeps everything and everyone in harmony.

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