Diamond Certified Company Report

Glass with Class

Diamond Certified Company Report

Glass with Class

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 272 VERIFIED CUSTOMERS i

Michelle S.

VERIFIED Glass with Class CUSTOMER

1 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough and on time and we were very happy. Even though we have very tall windows, they were able to handle them.

They came when they said they would and they did the job to our satisfaction.

George G.

VERIFIED Glass with Class CUSTOMER

2 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, good service, and good work

I liked the quality of the work.

Patricia M.

VERIFIED Glass with Class CUSTOMER

3 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're prompt, reliable, they do great work, and they're very efficient in the work that they do. Their prices are also reasonable.

We like their reliability and trustworthiness. We've tried other companies and have come back to Glass with Class because they're the best.

Read All 272 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

David Hurwitz, Owner

Glass with Class provides professional window washing services for residential and commercial clients in Sonoma and Marin Counties, including pressure washing, mini-blind and gutter cleaning, water stain removal and scratch repair, screen repair and replacement, and skylight cleaning. The company also cleans solar panels and removes paint, holiday lights, and other external accessories.

Owner Dave Hurwitz, who has more than three decades of window cleaning experience, founded Glass with Class in 1979. He started by going door-to-door to small businesses (while wearing a tuxedo, which is how the company got its name) and offering his services. Today, Mr. Hurwitz employs a crew of up to 12 employees.

Glass with Class uses environmentally-friendly washing materials and methods and drives biodiesel-fueled vehicles to jobsites. The company also provides free estimates and offers recommendations on window replacement, repairs and restoration. Mr. Hurwitz invites potential customers to visit www.thebestwindowcleaners.com to view pricing, discounts, videos and more.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Glass with Class

Locations

Sonoma County
Marin County

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SERVICES PERFORMED

Window Washing
Commercial & Residential
Pressure Washing
Screen Repair & Replacement
Stain & Scratch Removal
Solar Panel Cleaning
Gutter Cleaning
Holiday Lights & Paint Removal

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Glass with Class

A recent residential job by Glass With Class

Company Profile

Glass with Class provides professional window washing services for residential and commercial clients in Sonoma and Marin Counties, including pressure washing, mini-blind and gutter cleaning, water stain removal and scratch repair, screen repair and replacement, and skylight cleaning. The company also cleans solar panels and removes paint, holiday lights, and other external accessories.

Owner Dave Hurwitz, who has more than three decades of window cleaning experience, founded Glass with Class in 1979. He started by going door-to-door to small businesses (while wearing a tuxedo, which is how the company got its name) and offering his services. Today, Mr. Hurwitz employs a crew of up to 12 employees.

Glass with Class uses environmentally-friendly washing materials and methods and drives biodiesel-fueled vehicles to jobsites. The company also provides free estimates and offers recommendations on window replacement, repairs and restoration. Mr. Hurwitz invites potential customers to visit www.thebestwindowcleaners.com to view pricing, discounts, videos and more.

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Company Philosophy

"Our goal is to make our customers so pleased with our service that they call us for more work and recommend us to their friends, families, and neighbors. This job provides instant gratification–everything is dirty when we show up and clean when we leave–and we get a good feeling from knowing we've improved the aesthetic beauty of our clients' homes or businesses."

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Comparative Summary

For David Hurwitz, owner of Glass with Class, window cleaning is an art form. Mr. Hurwitz’s company has been cleaning windows for residential and commercial clients in Sonoma and Marin Counties since 1979. He says his employees understand that window cleaning isn’t simply about running a squeegee across a pane. “We scrub and vacuum windows’ tracks. We wipe down frames and wash screens. It’s a complete cleaning, not just Windex and paper towels.”

Glass with Class specializes in high and difficult-to-reach windows. The company is fully insured and certified to offer aerial work, and its cleaners know how to safely work aloft. “We use water-fed poles to wash high windows from the ground,” explains Mr. Hurwitz. “We have the right equipment to do the work correctly and safely. We’ve had a number of clients hire us after they watched another firm climb on a roof without safety equipment.”

Glass with Class’ regular employees have been with the firm for many years–some as long as 20. The company hires temporary helpers for the busy summer season, but they undergo a two-week training program before they go to work. Summer workers typically focus on scrubbing window tracks and washing screens. “If they’re good, we’ll put them to work washing some glass,” says Mr. Hurwitz.

To minimize its impact on the environment, Glass with Class uses environmentally-friendly washing materials and drives biodiesel-fueled vehicles to jobsites. The company also specializes in repairing scratched and damaged glass. “We have a scratch kit that can remove scratches, water stains, graffiti and other problems,” says Mr. Hurwitz.

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Industry Info

When hiring a company to clean your windows, look for one that’s a member of the International Window Cleaners Association (ICWA). “Membership in the ICWA shows that a company takes its business seriously,” says David Hurwitz, owner of Glass with Class. “Also, look for firms that are trained and certified by the Master Window Cleaners Association of America. It’s an uncommon designation, so a lack of membership isn’t a strike against a company, but it’s certainly a plus.”

Most people don’t realize that window cleaning is a skilled profession. “A lot of people try to get into the business because they think it’s easy to do,” says Mr. Hurwitz. “But cleaning glass properly is something you must learn, and there are important safety concerns as well.”

Hiring a window cleaner who carries insurance, both liability and workers’ compensation, is vital. Window cleaning can be dangerous work, and if the company isn’t insured, you can be held liable for any injuries. “I’ve known people who’ve lost their homes because a cleaner fell and was seriously injured,” says Mr. Hurwitz. “I can’t stress the importance of insurance enough.”

When evaluating a cleaning firm, ask whether its employees are regulars and how long they’ve been with the firm. Also, hiring a company that conducts employee drug testing is often a wise precaution. Some cleaning services hire day laborers who aren’t skilled at working safely at heights. “Some even hire homeless people who have drug or alcohol problems,” says Mr. Hurwitz. “That can be disastrous.”

People who own commercial properties should consider ongoing window cleaning service contracts, says Mr. Hurwitz, particularly if they have storefronts or other customer-facing windows. An ongoing contract makes scheduling cleanings easy and takes the guesswork out of hiring a cleaner every month.

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Frequently Asked Questions

Q: Do you use subcontractors?

A: We have one subcontractor we sometimes use for water stain removal, but other than that, we use our own employees. Our core personnel are full-time and work year round. If needed, we hire temporary employees for the summer season, but they go through a two-week training course before being sent out on any job.

Q: Do you carry insurance?

A: Yes. We have a $1 million liability policy, and we carry workers’ compensation for all our employees.

Q: Are your employees drug tested?

A: Yes. Working aloft is dangerous, and we can’t afford mishaps.

Q: Do you also clean windows on the inside of a property?

A: Yes. When we’re inside, our employees wear protective booties and keep the interior of your home or business clean. We prefer to clean both inside and out, because that’s the proper way to do it. It doesn’t make sense to clean a window’s outside and leave the inside dirty.

Q: How do you charge for your services?

A: We charge per pane for both inside and outside windows. Doing both is only slightly more expensive than doing one. We have an estimator page on our website where you can calculate what our services will cost.

Q: Do you work weekends?

A: Yes, and there’s no additional charge for weekend work.

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SELECTED PHOTOS FROM Glass with Class

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Hurwitz

Expert CONTRIBUTOR PROFILE
  • David Hurwitz is owner of Glass With Class, a Diamond Certified company since 2007. David has more than three decades of experience in the window cleaning industry. He can be reached at (707) 901-7956or by email.

David Hurwitz: Dressed for Success

By Matt Solis, Editor

ROHNERT PARK – When David Hurwitz established Glass With Class nearly three decades ago, he knew he needed a hook—something that made him stand out from other window washers and gave clients a sense of his personality at the same time. But it wasn’t until he received a random package in the mail that he knew he had something truly special. “One day, my mom found three really cheap tuxedos in a store and decided to buy them for me,” he remembers. “They were horrible—lime green and powder blue with ruffled shirts and the whole bit. I started going storefront to storefront asking if they needed their windows cleaned, and since I was wearing this weird tuxedo, people started responding really positively. It wasn’t long before I had a good storefront route going.”

David’s attention-grabbing tactics took on so much steam that several Bay Area newspapers wrote feature articles about him. “The Cotati Clarion saw me cleaning windows right near their office and said, ‘Wait, don’t move!’ They ran back to get a photographer, took a picture of me and gave me some good local exposure. After that, I had a contest to rename the business, and Glass With Class was the winner. I’ve taken off the tuxedo since then, but the name has stuck.”

Window cleaning has been a connecting thread throughout David’s life—he had his first experience with the business when he was 14 years old, and when he moved from Boston to California five years later, that was the first profession he turned to. “I came to California in 1984 because I didn’t want to work in the Boston weather anymore—there was one winter where the water was literally freezing on the glass before I could squeegee it,” he says. “After spending a couple days in Los Angeles, which wasn’t at all like I expected, I drove to Santa Rosa to visit two of my cousins. As soon as I arrived, I said to myself, ‘I’m home.’ I couldn’t have imagined a better place to live and work, so I decided to stay.”

Once he established a loyal clientele base by using his tuxedo gimmick, David gradually grew his business with strategic marketing and referrals from satisfied customers, which required him to expand his services. “Things really picked up when I started doing window tracks,” he remembers. “At first, I was just cleaning glass, and I eventually added screens at the request of my clients. Then I found out another local window cleaner was scrubbing and vacuuming tracks and getting a lot of referrals, so I added that to my repertoire. Being able to clean the whole window has been huge for us—our customers call us back year after year because they’re so happy with that service.”

When he’s not keeping up with the busy schedule of a Northern California window cleaner, David enjoys spending time with his wife, Janine, and their 10-year-old son, Josh. “He’s a baseball star and at the top of his class in school every year,” he beams. “This type of work is very seasonal, so I don’t get to spend a lot of time at home during the spring and summer, but during winter I get to be with my family a lot. We’ll go on ski trips and drive all over the country, which is fun.”

David started his window washing career with the goal of being the best, and after almost 30 years in the business, he continues to strive for perfection with each successive job. “My dad once told me, ‘You can do whatever you want and make as much money as you want, but make sure you’re the best at what you do.’ That really stuck with me, and it’s what I try to do every day. I’ve invested a lot of money in new equipment, I go to conventions and tradeshows all the time…basically, I’m always trying to learn how to be a better window cleaner. And trust me, there’s a lot to learn in this business. Every day I learn something new, and I always make sure my customers are the first to benefit from it.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: I’m a big fan of the San Francisco Giants, but since I grew up in Boston, I also like the Red Sox, Patriots and Bruins. This year’s Stanley Cup was exciting for me.

Q: What’s your favorite movie genre?
A: I like mysteries and thrillers, but since I’ve had my son, I go to a lot of kids’ movies as well, and I really enjoy them!

Q: If you could immediately master an instrument, which would you choose?
A: Guitar. It would probably be the easiest to move around, unlike a piano. My whole family is musical except for me…I tried to learn but I just never had the discipline to force myself to keep at it.

Q: What was the name of your first pet?
A: Smoky. He was a little mutt who barked at everything and wasn’t very nice. My favorite pet was a Golden Retriever named Sammy, but Smoky was the first.

Q: Do you have any superstitions?
A: I try not to, but every time I walk under a ladder I think twice before doing it. I guess I have the classic superstitions—I’ll throw spilled salt over my shoulder, and if a mirror breaks, I’ll yell, “That’s seven years!” But I try not to take too much stock in all that because I don’t want it ruling my life.

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Expert articles
  • The Best Time to Clean Your Windows

    ROHNERT PARK — Many people wonder if there’s an ideal time of year to thoroughly clean the windows on their houses, and they’re often surprised that the answer is December or January (after the first big rain of the year). The Bay Area doesn’t get much rain during the summer, and rain is actually an important factor when it comes to cleaning windows because it helps keep dust down, which means your windows will stay clean much longer after the first big rain washes all the dirt off the side of your house and onto the glass.

    Read moreRead less
  • How to Safely Use a Ladder When Cleaning Windows

    ROHNERT PARK — Any time you’re working with a ladder to clean your windows, it’s important to know some basic safety tips. There are more than 60,000 ladder accidents every year in the United States alone, and most of those could be easily prevented.

    The average household ladder isn’t really designed for professional use, which means it’s not a good idea to stand on top of one. I call this “a broken bone waiting to happen”—even if the ladder has a relatively flat surface, its cheaply made brackets will probably make it wobbly. The average medical bill for a broken bone is between $5,000 and $10,000, so it’s a good idea to invest in a sturdy extension ladder that can be safely used in different configurations and will allow you to stand and straddle at the very top.

    Once you have the right ladder, the next thing to do is make sure you set it up correctly. When setting up any ladder, the general rule to follow is one foot out for every four feet up. Most people don’t use measuring tape to do this, so here’s a trick you can use: When you set up the ladder, put your hands on the wrung at shoulder height and make a 90 degree angle in your armpits. If you lean forward while the ladder is at an incorrect angle, the feet can kick out and you’ll slip down. On the other hand, if you lean backward while the ladder is at an incorrect angle, the whole top can fly backward and you’ll go down with the ladder. If a ladder does fall while you’re on it, ride it to the bottom instead of jumping off to avoid injury.

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Expert video tip
  • Video: The Advantage of Rainwater

    Complete Video Transcription:

    ROHNERT PARK — Host Sarah Rutan: If you’re going to clean your windows, you’ll want to know the best time of year to do it. So, we’re in Rohnert Park at Glass with Class with Diamond Certified Expert Contributor David Hurwitz to find out.

    Diamond Certified Expert Contributor, David Hurwitz: The most frequently asked question I get is what’s the best time to clean windows? The answer I give is after the first big rain of the year usually in December or January. In our area it doesn’t rain very often in the summer and what happens is in the wintertime, the rain will keep the dust down which keeps your windows cleaned much much longer.

    The first big rain washes all the dirt off the side of the house and onto the glass. When we wash all that off, the rain will keep the windows cleaned much longer because it keeps the dust down and also help rinse off any dust off the glass. Rainwater is pure water. In fact, when we use our deionized water to clean your windows, we are basically making man-made rainwater.

    Host, Sarah Rutan: Thank you to our Diamond Certified Expert Contributor David Hurwitz of Glass with Class. I’m Sarah Rutan.

    Read moreRead less
  • Video: The Advantage of Rainwater

    Complete Video Transcription:

    ROHNERT PARK — Host Sarah Rutan: If you’re going to clean your windows, you’ll want to know the best time of year to do it. So, we’re in Rohnert Park at Glass with Class with Diamond Certified Expert Contributor David Hurwitz to find out.

    Diamond Certified Expert Contributor, David Hurwitz: The most frequently asked question I get is what’s the best time to clean windows? The answer I give is after the first big rain of the year usually in December or January. In our area it doesn’t rain very often in the summer and what happens is in the wintertime, the rain will keep the dust down which keeps your windows cleaned much much longer.

    The first big rain washes all the dirt off the side of the house and onto the glass. When we wash all that off, the rain will keep the windows cleaned much longer because it keeps the dust down and also help rinse off any dust off the glass. Rainwater is pure water. In fact, when we use our deionized water to clean your windows, we are basically making man-made rainwater.

    Host, Sarah Rutan: Thank you to our Diamond Certified Expert Contributor David Hurwitz of Glass with Class. I’m Sarah Rutan.

    Read moreRead less
Glass with Class WEBSITE AND EXTERNAL FEED
  • Glass with Class SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Glass with Class
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 272 VERIFIED CUSTOMERS i
Glass with Class : Average 8.9 out of 10 based on 272 unique customer surveys of customer satisfaction.

Michelle S.

VERIFIED Glass with Class CUSTOMER

1 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough and on time and we were very happy. Even though we have very tall windows, they were able to handle them.

They came when they said they would and they did the job to our satisfaction.

Patricia M.

VERIFIED Glass with Class CUSTOMER

2 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're prompt, reliable, they do great work, and they're very efficient in the work that they do. Their prices are also reasonable.

We like their reliability and trustworthiness. We've tried other companies and have come back to Glass with Class because they're the best.

George G.

VERIFIED Glass with Class CUSTOMER

3 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, good service, and good work

I liked the quality of the work.

Edna K.

VERIFIED Glass with Class CUSTOMER

4 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job and they cleaned up after themselves.

They did a good job and I would call them again.

Joaquin S.

VERIFIED Glass with Class CUSTOMER

5 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good and offer a helpful service.

Helpful, they're good people that work with you.

Janet U.

VERIFIED Glass with Class CUSTOMER

6 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing, I don't really like to do that.

They were prompt, on time, and very efficient.

Michael F.

VERIFIED Glass with Class CUSTOMER

7 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very satisfied and we would recommend them.

Friendly guys, and they did a good job.

Evelyn G.

VERIFIED Glass with Class CUSTOMER

8 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

Service is excellent, work is extremely satisfactory and I'm very happy with them.

They did what they were supposed to do. I am happy with their work.

Sharon H.

VERIFIED Glass with Class CUSTOMER

9 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just say that I like their work and I have already told people.

They clean my windows.

Leonard T.

VERIFIED Glass with Class CUSTOMER

10 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came on time, did their job properly and they didn't make a mess. The personal were great.

The way they work

Bobbie A.

VERIFIED Glass with Class CUSTOMER

11 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

Keo Loyha, the person who came out was very professional, easy to talk to and convenient. He was an excellent gentleman who worked hard and did a great job.

Keo Loyha

Suzanne R.

VERIFIED Glass with Class CUSTOMER

12 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I have used them before

They show up on time and they do a good job.

William D.

VERIFIED Glass with Class CUSTOMER

13 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just very professional and they do a good job.

I like my windows clean.

Laura D.

VERIFIED Glass with Class CUSTOMER

14 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a really good job.

I was referred from a friend and I like what they did.

Danny L.

VERIFIED Glass with Class CUSTOMER

15 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys that come out here have been the same guys as usual. I know they have been here before, so I can trust them and they always do a great job. The workers took care of my plants.

The fact that I don't have to do my own windows

Teresa M.

VERIFIED Glass with Class CUSTOMER

16 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

The proprietor was very responsive and dependable.

They were easy to work with and they showed up on time to my house.

Charlie W.

VERIFIED Glass with Class CUSTOMER

17 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

Awesome

Good, great product and good service

Chanran G.

VERIFIED Glass with Class CUSTOMER

18 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and they were on time.

They didn't get anything else dirty in the house and they were very careful.

Williams S.

VERIFIED Glass with Class CUSTOMER

19 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work.

For our building, it is very big and there are a lot of big windows and it can be intimidating, as it is covered in glass. They are professional and they can handle it.

Chanda Z.

VERIFIED Glass with Class CUSTOMER

20 of 272

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great service and I have been using them for years. I haven't had any problems.

The service that they provide, I am satisfied with what they provide.

Read All 272 Survey Responses at Ratings View