Diamond Certified Company Report

General Plumbing and Rooter

Diamond Certified Company Report

General Plumbing and Rooter

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 146 VERIFIED CUSTOMERS i

Crystal N.

VERIFIED General Plumbing and Rooter CUSTOMER

1 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they were going to do, and the price was a fair price. They responded to the call quickly.

They seemed reliable.

David V.

VERIFIED General Plumbing and Rooter CUSTOMER

2 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

It wasn't much, but they were very flexible, accommodating, and they were timely in their response to my email.

Their service was great, but I didn't have anything to compare it to. What stands out for me would have been their communication. They came across as knowledgeable. They were most competitive on price. They were prompt, and they responded to emails. They seemed on top of their game.

Doug M.

VERIFIED General Plumbing and Rooter CUSTOMER

3 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very dependable and very honest.

I know that when I call, I will get a response. They will get here when they say they will, and I can have a conversation about what is wrong and what they will do about it. I feel like I understand the process.

Read All 146 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Raymundo Ramirez is president of General Plumbing and Rooter.

General Plumbing and Rooter cleans sewers and drains, performs sewer lateral inspections and pipe hydrojetting, detects leaks, installs earthquake shut-off valves and water heaters, and provides various general plumbing services for residential clients in Contra Costa and Alameda Counties. The company’s technicians keep their service trucks fully stocked so they can quickly solve plumbing problems, and they’re available 24/7 for emergency repairs.

President Ray Ramirez founded General Plumbing and Rooter to improve upon the service he experienced while working for other local plumbing companies. “I believe the customer should always come first, so I started a business that focused on service, not sales,” he says. “We do the job right for a fair price and take care of our customers. Those are the most important things to us, and we’ve built our entire company around those values.”

General Plumbing and Rooter’s technicians are trained to ensure customer satisfaction in every aspect of their work. “At the end of every job, we ask the customer to tell us what we did well and what we could improve on,” explains Mr. Ramirez. “This allows us to learn from our performances and get better every day.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON General Plumbing and Rooter

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Earthquake Shut-off Valves
Hydrojetting
Leak Detection
Sewer & Drain Cleaning
Sewer Lateral Inspection
Water Heaters
Free Estimates

BRANDS Supported
  • Rheem

  • TOTO

DIAMOND CERTIFIED RESEARCHED ARTICLES ON General Plumbing and Rooter

General Plumbing and Rooter’s staff is dedicated to customer satisfaction.

Company Profile

General Plumbing and Rooter cleans sewers and drains, performs sewer lateral inspections and pipe hydrojetting, detects leaks, installs earthquake shut-off valves and water heaters, and provides various general plumbing services for residential clients in Contra Costa and Alameda Counties. The company’s technicians keep their service trucks fully stocked so they can quickly solve plumbing problems, and they’re available 24/7 for emergency repairs.

President Ray Ramirez founded General Plumbing and Rooter to improve upon the service he experienced while working for other local plumbing companies. “I believe the customer should always come first, so I started a business that focused on service, not sales,” he says. “We do the job right for a fair price and take care of our customers. Those are the most important things to us, and we’ve built our entire company around those values.”

General Plumbing and Rooter’s technicians are trained to ensure customer satisfaction in every aspect of their work. “At the end of every job, we ask the customer to tell us what we did well and what we could improve on,” explains Mr. Ramirez. “This allows us to learn from our performances and get better every day.”

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Company Philosophy

“We take pride in doing the job right the first time and making sure each customer has a positive experience. By taking the time to listen to our customers, we’re able to eliminate the surprises and guesswork that often come with plumbing repairs, which ultimately results in the best possible outcomes.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for sewer line/plumbing companies that have earned the prestigious Diamond Certified award. For General Plumbing and Rooter, the key to achieving and maintaining high levels of customer satisfaction is simple: anticipate the wide-ranging needs of its clientele by being prepared for any situation. “When it comes to drains and sewer lines, we’re a one-stop shop,” affirms owner Ray Ramirez. “We have the tools and experience to get the job done, so our customers know they can expect timely and efficient service.”

General Plumbing and Rooter has been cleaning sewers and drains, performing pipe hydrojetting and sewer lateral inspections, detecting leaks, installing earthquake shut-off valves and water heaters, and providing general plumbing services for residential clients in Contra Costa and Alameda Counties since 2004. The company’s technicians are trained to ensure customer satisfaction in every aspect of their work, and they keep their service trucks fully stocked so they can quickly solve all types of problems.

Unlike less experienced sewer line contractors that focus entirely on getting new work and pay little attention to their legal organization, General Plumbing and Rooter takes proactive measures to ensure the utmost efficiency on every job. “We have a business license with every city in Contra Costa and Alameda Counties, which means we’re legally able to handle any kind of situation,” explains Mr. Ramirez. “That way, when a customer has an emergency, they don’t have to wait around for us to get the proper permits.”

Another distinguishing attribute of General Drainworks is its highly skilled, well-organized staff. “Our company is split into two departments, service and construction, which enables us to handle specific needs in an efficient manner,” says Mr. Ramirez. “Our workers are effective and reliable, and they know exactly what to do in any given situation.”

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Industry Info

If you’re a homeowner, consider the benefits of trenchless sewer line repair. Replacing a sewer, water or gas line used to be quite an ordeal. Not only did it often involve the excavation of an entire yard (and sometimes the sidewalk), it was also a time-intensive job that resulted in a costly final bill. Fortunately, thanks to industry innovation, today’s plumbing contractors are able to perform this task in a cleaner, faster and more affordable way. “When I first started, you had to dig a trench every time you replaced a sewer, water or gas line,” says Ray Ramirez, owner of General Drainworks, Inc. in Antioch. “Today, we have the advantage of using trenchless technology, which requires very minimal excavation and has many other benefits.”

Whereas line replacement used to require extensive digging to unearth and remove a pipe, the only excavation required with trenchless technology is digging holes at two access points: where the drain line exits the house and where the sewer lateral connects to the city sewer main (usually at the street). The technician then pulls a new, high-density polyethylene pipe through from point A to point B. Because of its flexible character, the pipe material is able to conform to the shape of the existing pipe, which it uses as a kind of guide or sleeve.

Not only does trenchless technology enable a technician to replace a sewer line without tearing up a homeowner’s yard, driveway or sidewalk, it also reduces the time-intensiveness of the job. It used to take plumbers several days to complete a line replacement, but with the simplicity of the trenchless method, today’s technicians can accomplish the same job in a few hours.

Due to the significant advancements in line replacement technology, Mr. Ramirez says municipal building codes have had to adapt accordingly. “Once line replacement jobs started taking place beneath the ground, inspectors were no longer able to perform physical inspections of the finished job. To accommodate this, they started using in-line cameras to perform their inspections. That’s a great example of how one technology leads to another in this industry.”

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Frequently Asked Questions

Q: How quickly can you get here?

A: If it’s an emergency, we can be there in 60 minutes or less.

Q: Do you offer 24-hour service?

A: Yes. During evenings and weekends, we always have two technicians on call for after-hours emergencies.

Q: Can you give me an estimate over the phone?

A: No, but we’ll be happy to come out, look at the job and give you a free in-person estimate.

Q: Are you familiar with my local building codes?

A: Every city, district and county has different requirements, so it takes a lot of time to get familiar with the particular building codes of each. Fortunately, our guys have a lot of experience and are well-acquainted with the various local codes.

Q: Will you keep my information on file for future reference?

A: Yes. Every time a customer calls, we enter their information into our database, so when they call back, we have a record of their service history. We’ll know right away when we performed the work and if it’s still under warranty.

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SELECTED PHOTOS FROM General Plumbing and Rooter

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ray Ramirez

Expert CONTRIBUTOR PROFILE

Ray Ramirez: A Pipeline of Opportunity

By James Florence, Diamond Certified Program Reporter

ANTIOCH — After several years in the restaurant business, Ray Ramirez was longing for a change of pace, so when an opportunity arose to enter a new vocation, he didn’t take it lightly. “I was working in a restaurant and wasn’t really happy,” he remembers. “I wanted to get into a trade like HVAC or electrical, but I was having a hard time finding a company that would take me on. Finally, I was given an opportunity to apprentice with a plumbing company, which is what led me to where I am today.”

As president of General Plumbing and Rooter, Ray embraces multiple aspects of his career. “I never liked being stuck in one place, so I appreciate that plumbing allows me to go to different places throughout the day,” he says. “I’m also very interested in the technological aspects of the job, and I enjoy staying up-to-date with the latest industry innovations.”

Originally from Mexico, Ray came to the United States at the age of 18. Today, as a resident of Pleasant Hill (where he lives with his wife, Alicia, and their children, Anahi and Eric), he says he appreciates the central proximity of his adopted hometown. “My family and I like going on short trips to nearby places like San Francisco, Monterey, Santa Cruz and Reno.” Ray also enjoys staying active with hobbies like soccer and auto restoration. “I’ve been playing soccer since I was a kid, and I still play two or three times a week, which helps keep me in shape,” he says. “Another hobby that I recently started with my son is restoring old cars. Our first project is a ’64 Chevy pickup, which is currently in pieces. I’m not sure how we’re going to get it back together, but I guess that’s why we have the Internet!”

In regard to his professional career, Ray espouses the importance of deriving satisfaction from his livelihood. “If you’re not happy in your work, you’re basically wasting time and energy, so it’s important to make an effort to improve your situation,” he says. “I’ve been there myself—I was very unhappy while working in the restaurant business, but now that I’ve found something I enjoy, it gives me a feeling of satisfaction and purpose.”

When asked the first thing he’d do if he could retire tomorrow, Ray says he’d do some volunteer work, as well as spend more time on his recently acquired hobby. “I’d do some volunteering with Habitat for Humanity and other organizations that benefit those in need. I’d also like to get more involved in buying and restoring old cars.”

Ask Me Anything!

Q: If you could visit anywhere in the world, where would you go?
A: Mexico. Even though I’m from there, there are so many parts of it I’d like to see.

Q: What’s your favorite local restaurant?
A: Chili’s in Pleasant Hill.

Q: What’s a website you visit on a daily basis?
A: Craigslist. It’s a good place to browse classic cars and find parts.

Q: How do you like your eggs?
A: Over medium.

Q: What was your favorite toy as a child?
A: My soccer ball.

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Expert articles
  • The Benefits of Trenchless Sewer Line Replacement

    ANTIOCH — When a sewer problem strikes, it often results in the need for sewer line repair or replacement. While traditional methodology requires a plumber to excavate the entire line—an expensive, time-intensive process that often leaves the customer’s yard in disarray—there’s a modern technique that circumvents these inconveniences: trenchless sewer line replacement.

    With trenchless replacement, instead of excavating the sewer line, a plumber simply digs holes at two main access points—typically one near the house and one near the sidewalk where the pipe connects to the sewer main. Utilizing a method known as “pipe bursting,” a new sewer line is hydraulically pulled through the existing cast iron or clay pipe, which acts as a kind of guide. Simultaneously, as the new line is pulled through, a “bursting head” that’s attached to the front breaks apart the old pipe. Composed of a durable material like high-density polyethylene, the new sewer line will have an operating lifespan of 50 to 100 years.

    Trenchless sewer line replacement is also much faster than the traditional method—a typical job can be performed in hours as opposed to several days, which makes it a more cost-effective option. So, if you need to replace your sewer line but don’t want to deal with patching up your driveway or tearing up your garden, ask your plumber about trenchless sewer line replacement.

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Expert video tip
  • Video: Trenchless Sewer Replacement

    Complete Video Transcription:

    ANTIOCH — Host, Sarah Rutan: When it comes to sewer line repairs and replacement, a modern innovation has turned a once-arduous job into a relatively simple undertaking. Today we’re in Antioch with Danny Jimenez of General Plumbing and Rooter, speaking on behalf of Diamond Certified Expert Contributor Ray Ramirez, to learn about trenchless sewer replacement.

    Danny Jimenez: We’re here to talk a little bit today about trenchless sewer line replacement, or pipe bursting. There’s several benefits to doing this particular project. One, it’s less invasive on your landscape; no driveway destruction, no trees removed. You basically have two holes: the starting point and the ending point.

    It also alleviates sewer leaching, sanitary waste leaching in [00:00:21 unintelligible] groundwater. So, therefore, you don’t have hazardous waste polluting the ground and/or fresh drinking water. Pipe bursting is used with HDPE – high-density polyethylene pipe. It is one continuous piece of pipe for any predetermined amount of length that you wish, be it 30 feet, 80 feet, 100 feet.

    And the way it works, it’s not pipe lining. It’s literally replacing an existing inside diameter pipe. Example: 4-inch pipe, you’re getting a 4-inch inside diameter pipe in its full inside diameter and replacing it with an existing sewer line without the destruction of conventional open trenches.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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General Plumbing and Rooter WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON General Plumbing and Rooter
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 146 VERIFIED CUSTOMERS i
General Plumbing and Rooter : Average 8.7 out of 10 based on 146 unique customer surveys of customer satisfaction.

Crystal N.

VERIFIED General Plumbing and Rooter CUSTOMER

1 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they were going to do, and the price was a fair price. They responded to the call quickly.

They seemed reliable.

David V.

VERIFIED General Plumbing and Rooter CUSTOMER

2 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

It wasn't much, but they were very flexible, accommodating, and they were timely in their response to my email.

Their service was great, but I didn't have anything to compare it to. What stands out for me would have been their communication. They came across as knowledgeable. They were most competitive on price. They were prompt, and they responded to emails. They seemed on top of their game.

Doug M.

VERIFIED General Plumbing and Rooter CUSTOMER

3 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very dependable and very honest.

I know that when I call, I will get a response. They will get here when they say they will, and I can have a conversation about what is wrong and what they will do about it. I feel like I understand the process.

John A.

VERIFIED General Plumbing and Rooter CUSTOMER

4 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

That he did a good job, and he was here really quickly on a Sunday night.

The guy who came out, Jose, was really nice and just a good guy.

Richard A.

VERIFIED General Plumbing and Rooter CUSTOMER

5 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and fair.

The people are nice.

Maren A.

VERIFIED General Plumbing and Rooter CUSTOMER

6 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and friendly.

They were on time, and they did the job quickly.

Eduardo B.

VERIFIED General Plumbing and Rooter CUSTOMER

7 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust their workmanship.

I called one day, and he was there the next day. He was punctual.

Minay B.

VERIFIED General Plumbing and Rooter CUSTOMER

8 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable.

The people, they were all very nice, helpful, and patient. They came out to my house and helped me with a couple of different things, as there were two different situations.

Penny B.

VERIFIED General Plumbing and Rooter CUSTOMER

9 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good. They come out really fast, they do a good job, and they explain it beautifully.

Every time I have called them, they have come out really quickly. They take care of the problem immediately.

Steve B.

VERIFIED General Plumbing and Rooter CUSTOMER

10 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

That's a tough one. They do the plumbing.

I needed a plumber, and they provided the service.

Jim B.

VERIFIED General Plumbing and Rooter CUSTOMER

11 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fast, efficient, and a trustworthy service

Just the overall service

Matthew B.

VERIFIED General Plumbing and Rooter CUSTOMER

12 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, timely, and they provided good advice.

Their professionalism

Carol C.

VERIFIED General Plumbing and Rooter CUSTOMER

13 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I feel very confident using them

They determined what the problem was, and they were able to fix it very quickly. They were very clean, and they seemed to solve the problem.

Jeff C.

VERIFIED General Plumbing and Rooter CUSTOMER

14 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. Use them.

They came out quickly, and they get the job done quickly.

Jim D.

VERIFIED General Plumbing and Rooter CUSTOMER

15 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very well priced, and they are professional. They explain everything very well. They have good communication, and they arrive on time. Overall, it was a good experience.

I would give them a "20". I liked the price, actually, compared to other people.

Martha D.

VERIFIED General Plumbing and Rooter CUSTOMER

16 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already had my neighbors use them, and they were also very happy.

They were professional, courteous, and knowledgeable. They also made sure that the city signed off on the permits.

Victoria E.

VERIFIED General Plumbing and Rooter CUSTOMER

17 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out on time, and they did the work. It was good.

I have had them over more than once, so they have been able to do a number of different projects at my house, not just fixing the toilet, as they did other projects.

Nancy F.

VERIFIED General Plumbing and Rooter CUSTOMER

18 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't go anywhere else.

The lady who gave me the quote was on time, and she followed through. I accepted, and she got back to me. She was the main reason I used them.

Donna B.

VERIFIED General Plumbing and Rooter CUSTOMER

19 of 146

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were efficient, and the price was well within our means.

They were efficient, they were able to help me, and they solved the problem.

Jim C.

VERIFIED General Plumbing and Rooter CUSTOMER

20 of 146

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very responsive, fast, and efficient.

I would say they were very responsive.

Read All 146 Survey Responses at Ratings View